server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb58b=['now','reason','timeout','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','rejected','indexOf','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','[%s][agents][hangup]','util','./utils','info','format','uniqueid','queue','membername','interface','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','debug','[%s][agents][agentcalled]','agentcalledAt','called','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt'];(function(_0x1c78de,_0x4c36ac){var _0x185db5=function(_0x3c953a){while(--_0x3c953a){_0x1c78de['push'](_0x1c78de['shift']());}};_0x185db5(++_0x4c36ac);}(_0xb58b,0x1f1));var _0xbb58=function(_0x28f43b,_0x3de923){_0x28f43b=_0x28f43b-0x0;var _0x5026d7=_0xb58b[_0x28f43b];return _0x5026d7;};'use strict';var _=require('lodash');var util=require(_0xbb58('0x0'));var utils=require(_0xbb58('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x3fb85a,_0x4f5d42){utils[_0xbb58('0x2')](util[_0xbb58('0x3')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x3fb85a[_0xbb58('0x4')],_0x3fb85a['channel'],_0x3fb85a[_0xbb58('0x5')],_0x3fb85a[_0xbb58('0x6')],_0x3fb85a[_0xbb58('0x7')],_0x3fb85a['calleridnum'],_0x3fb85a[_0xbb58('0x8')],_0x3fb85a[_0xbb58('0x9')]));if(_0x3fb85a[_0xbb58('0x5')]){utils[_0xbb58('0xa')](_0x3fb85a[_0xbb58('0x5')])[_0xbb58('0xb')](function(_0xc9e5bc){if(_0xc9e5bc){_0x3fb85a[_0xbb58('0xc')]=_0xc9e5bc[_0xbb58('0xc')];_0x3fb85a[_0xbb58('0xd')]=_0x3fb85a[_0xbb58('0xe')]?_0xc9e5bc['acw']:![];_0x3fb85a[_0xbb58('0xf')]=_0x3fb85a['agentacw']?_0xc9e5bc[_0xbb58('0x10')]:0x0;}utils[_0xbb58('0x11')](_0xbb58('0x12'),_0x3fb85a);});}else{utils[_0xbb58('0x11')]('CreateVoiceAgentReport',_0x3fb85a);}if(_0x4f5d42){delete transfers[_0x3fb85a[_0xbb58('0x4')]];}else{delete agents[_0x3fb85a[_0xbb58('0x13')]];}}exports['agentcalled']=function(_0x132511){try{utils[_0xbb58('0x14')](util[_0xbb58('0x3')](_0xbb58('0x15'),_0x132511[_0xbb58('0x4')]),_0x132511);agents[_0x132511['destuniqueid']]=_0x132511;agents[_0x132511[_0xbb58('0x13')]][_0xbb58('0x16')]=utils['now']();agents[_0x132511['destuniqueid']][_0xbb58('0x9')]=_0xbb58('0x17');agents[_0x132511[_0xbb58('0x13')]]['connectedlinenum']=null;agents[_0x132511['destuniqueid']]['connectedlinename']=null;utils['info'](util[_0xbb58('0x3')](_0xbb58('0x18'),_0x132511['uniqueid'],agents[_0x132511[_0xbb58('0x13')]]['membername'],_0x132511[_0xbb58('0x13')]));}catch(_0xe0bd6c){utils[_0xbb58('0x19')](util[_0xbb58('0x3')](_0xbb58('0x15'),_0x132511[_0xbb58('0x4')]),_0xe0bd6c);}};exports[_0xbb58('0x1a')]=function(_0x497fd0){try{if(!_[_0xbb58('0x1b')](agents[_0x497fd0[_0xbb58('0x13')]])){utils[_0xbb58('0x14')](util[_0xbb58('0x3')](_0xbb58('0x1c'),_0x497fd0[_0xbb58('0x4')]),_0x497fd0);utils[_0xbb58('0x2')](util[_0xbb58('0x3')](_0xbb58('0x1d'),_0x497fd0['uniqueid'],agents[_0x497fd0[_0xbb58('0x13')]]['membername'],_0x497fd0[_0xbb58('0x13')]));agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x1a')]=!![];agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x1e')]=utils[_0xbb58('0x1f')]();agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x9')]='timeout';agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x20')]=_0xbb58('0x21');agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x22')]=_0x497fd0[_0xbb58('0x23')]?parseInt(_0x497fd0[_0xbb58('0x23')])/0x3e8:0x0;agents[_0x497fd0[_0xbb58('0x13')]][_0xbb58('0x24')]=0x0;unanswered[_0xbb58('0x25')](_0x497fd0[_0xbb58('0x13')]);}}catch(_0x28b3a3){utils[_0xbb58('0x19')](util[_0xbb58('0x3')](_0xbb58('0x1c'),_0x497fd0['uniqueid']),_0x28b3a3);}};exports[_0xbb58('0x26')]=function(_0xe46bc1){try{_[_0xbb58('0x27')](agents,function(_0x3c9cee,_0x3304b9){if(_0x3c9cee[_0xbb58('0x4')]==_0xe46bc1[_0xbb58('0x4')]&&!_[_0xbb58('0x28')](unanswered,_0x3c9cee[_0xbb58('0x13')])){utils['debug'](util[_0xbb58('0x3')](_0xbb58('0x29'),_0xe46bc1[_0xbb58('0x4')]),_0xe46bc1);utils[_0xbb58('0x2')](util[_0xbb58('0x3')](_0xbb58('0x2a'),_0xe46bc1[_0xbb58('0x4')],_0x3c9cee[_0xbb58('0x6')],_0x3c9cee[_0xbb58('0x13')]));_0x3c9cee[_0xbb58('0x1a')]=!![];_0x3c9cee[_0xbb58('0x1e')]=utils[_0xbb58('0x1f')]();_0x3c9cee[_0xbb58('0x9')]='abandoned';_0x3c9cee['reason']='abandoned';_0x3c9cee[_0xbb58('0x22')]=_0xe46bc1[_0xbb58('0x22')];_0x3c9cee[_0xbb58('0x24')]=0x0;writeDB(_0x3c9cee);}});}catch(_0x3c7627){utils[_0xbb58('0x19')](util[_0xbb58('0x3')](_0xbb58('0x29'),_0xe46bc1[_0xbb58('0x4')]),_0x3c7627);}};exports['agentconnect']=function(_0x2fbf90){try{if(agents[_0x2fbf90[_0xbb58('0x13')]]){utils['debug'](util[_0xbb58('0x3')]('[%s][agents][agentconnect]',_0x2fbf90[_0xbb58('0x4')]),_0x2fbf90);utils['info'](util[_0xbb58('0x3')](_0xbb58('0x2b'),_0x2fbf90['uniqueid'],agents[_0x2fbf90[_0xbb58('0x13')]][_0xbb58('0x6')],_0x2fbf90[_0xbb58('0x13')]));agents[_0x2fbf90[_0xbb58('0x13')]][_0xbb58('0x2c')]=utils[_0xbb58('0x1f')]();agents[_0x2fbf90[_0xbb58('0x13')]][_0xbb58('0x8')]=_0x2fbf90['connectedlinenum'];agents[_0x2fbf90[_0xbb58('0x13')]][_0xbb58('0x2d')]=_0x2fbf90[_0xbb58('0x2d')];agents[_0x2fbf90['destuniqueid']]['holdtime']=_0x2fbf90[_0xbb58('0x23')];agents[_0x2fbf90['destuniqueid']][_0xbb58('0x9')]=_0xbb58('0x2e');_[_0xbb58('0x27')](agents,function(_0x560911,_0x485830){if(_0x560911[_0xbb58('0x13')]!=_0x2fbf90[_0xbb58('0x13')]&&_0x560911[_0xbb58('0x4')]==_0x2fbf90[_0xbb58('0x4')]){_0x560911[_0xbb58('0x24')]=0x0;_0x560911[_0xbb58('0x22')]=_0x2fbf90['ringtime'];_0x560911[_0xbb58('0x1a')]=!![];_0x560911[_0xbb58('0x1e')]=utils[_0xbb58('0x1f')]();_0x560911[_0xbb58('0x9')]=_0xbb58('0x2f');_0x560911[_0xbb58('0x20')]='answered_elsewhere';_0x560911[_0xbb58('0x30')]=_0x2fbf90['destuniqueid'];_0x560911[_0xbb58('0x31')]=_0x2fbf90[_0xbb58('0x6')];writeDB(_0x560911);}});}}catch(_0x29fb1c){utils[_0xbb58('0x19')](util['format'](_0xbb58('0x32'),_0x2fbf90[_0xbb58('0x4')]),_0x29fb1c);}};exports[_0xbb58('0xe')]=function(_0x3a732c){try{if(!_['isNil'](agents[_0x3a732c[_0xbb58('0x13')]])){utils['debug'](util[_0xbb58('0x3')](_0xbb58('0x33'),_0x3a732c[_0xbb58('0x4')]),_0x3a732c);utils[_0xbb58('0x2')](util[_0xbb58('0x3')](_0xbb58('0x34'),_0x3a732c[_0xbb58('0x4')],agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0x6')],_0x3a732c[_0xbb58('0x13')]));agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0xe')]=!![];agents[_0x3a732c[_0xbb58('0x13')]]['agentcompleteAt']=utils[_0xbb58('0x1f')]();agents[_0x3a732c['destuniqueid']]['talktime']=utils[_0xbb58('0x35')](agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0x36')],agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0x2c')]);agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0x20')]=_0x3a732c[_0xbb58('0x20')];agents[_0x3a732c[_0xbb58('0x13')]][_0xbb58('0x9')]=_0xbb58('0x37');writeDB(agents[_0x3a732c['destuniqueid']]);}}catch(_0x2ec9be){utils[_0xbb58('0x19')](util['format'](_0xbb58('0x33'),_0x3a732c[_0xbb58('0x4')]),_0x2ec9be);}};exports[_0xbb58('0x38')]=function(_0xdb0ff7){try{if(!_['isNil'](agents[_0xdb0ff7[_0xbb58('0x39')]])){utils['debug'](util[_0xbb58('0x3')](_0xbb58('0x3a'),_0xdb0ff7[_0xbb58('0x4')]),_0xdb0ff7);utils['info'](util[_0xbb58('0x3')](_0xbb58('0x3b'),_0xdb0ff7['uniqueid'],agents[_0xdb0ff7[_0xbb58('0x39')]]['membername'],agents[_0xdb0ff7[_0xbb58('0x39')]][_0xbb58('0x4')]));agents[_0xdb0ff7[_0xbb58('0x39')]][_0xbb58('0x3c')]=!![];agents[_0xdb0ff7[_0xbb58('0x39')]][_0xbb58('0x3d')]=_0xbb58('0x3e');agents[_0xdb0ff7['transfereruniqueid']][_0xbb58('0x3f')]=_0xdb0ff7[_0xbb58('0x40')];agents[_0xdb0ff7['transfereruniqueid']][_0xbb58('0x41')]=agents[_0xdb0ff7[_0xbb58('0x39')]]['uniqueid'];}}catch(_0x22802c){utils[_0xbb58('0x19')](util[_0xbb58('0x3')]('[%s][agents][blindtransfer]',_0xdb0ff7[_0xbb58('0x4')]),_0x22802c);}};exports[_0xbb58('0x42')]=function(_0x12999c){try{utils['debug'](util[_0xbb58('0x3')]('[%s][agents][attendedtransfer]',_0x12999c[_0xbb58('0x43')]),_0x12999c);if(_0x12999c[_0xbb58('0x43')]==_0x12999c[_0xbb58('0x44')]){if(!_['isNil'](agents[_0x12999c['secondtransfereruniqueid']])){utils[_0xbb58('0x2')](util[_0xbb58('0x3')](_0xbb58('0x45'),_0x12999c[_0xbb58('0x43')],agents[_0x12999c[_0xbb58('0x46')]]['membername']));agents[_0x12999c[_0xbb58('0x46')]][_0xbb58('0x3c')]=!![];agents[_0x12999c[_0xbb58('0x46')]]['transfertype']=_0xbb58('0x47');agents[_0x12999c[_0xbb58('0x46')]][_0xbb58('0x3f')]=_0x12999c[_0xbb58('0x48')];agents[_0x12999c[_0xbb58('0x46')]]['transferuniqueid']=_0x12999c[_0xbb58('0x43')];}if(_0x12999c[_0xbb58('0x49')]&&agents[_0x12999c[_0xbb58('0x49')]]){agents[_0x12999c[_0xbb58('0x49')]][_0xbb58('0x4a')]=0x1;transfers[_0x12999c[_0xbb58('0x49')]]=_[_0xbb58('0x4b')](agents[_0x12999c[_0xbb58('0x49')]]);transfers[_0x12999c['transfereeuniqueid']][_0xbb58('0x4c')]=agents[_0x12999c['secondtransfereruniqueid']][_0xbb58('0x4c')];transfers[_0x12999c[_0xbb58('0x49')]][_0xbb58('0x4d')]=agents[_0x12999c[_0xbb58('0x46')]][_0xbb58('0x4d')];transfers[_0x12999c[_0xbb58('0x49')]][_0xbb58('0x16')]=utils[_0xbb58('0x1f')]();transfers[_0x12999c[_0xbb58('0x49')]][_0xbb58('0x2c')]=utils[_0xbb58('0x1f')]();transfers[_0x12999c['transfereeuniqueid']][_0xbb58('0x22')]=0x0;transfers[_0x12999c[_0xbb58('0x49')]][_0xbb58('0x4a')]=0x2;}}else if(_0x12999c['secondtransfereruniqueid']==_0x12999c[_0xbb58('0x4e')]){if(!_['isNil'](agents[_0x12999c[_0xbb58('0x43')]])){utils[_0xbb58('0x2')](util['format'](_0xbb58('0x45'),_0x12999c[_0xbb58('0x43')],agents[_0x12999c[_0xbb58('0x43')]][_0xbb58('0x6')]));agents[_0x12999c[_0xbb58('0x43')]]['transfer']=!![];agents[_0x12999c['origtransfereruniqueid']][_0xbb58('0x3d')]=_0xbb58('0x47');agents[_0x12999c[_0xbb58('0x43')]]['transferexten']=_0x12999c[_0xbb58('0x4f')];agents[_0x12999c[_0xbb58('0x43')]]['transferuniqueid']=_0x12999c[_0xbb58('0x46')];}if(_0x12999c[_0xbb58('0x50')]&&agents[_0x12999c['transfertargetuniqueid']]){agents[_0x12999c[_0xbb58('0x50')]][_0xbb58('0x4a')]=0x1;transfers[_0x12999c[_0xbb58('0x50')]]=_[_0xbb58('0x4b')](agents[_0x12999c[_0xbb58('0x50')]]);transfers[_0x12999c['transfertargetuniqueid']][_0xbb58('0x4c')]=agents[_0x12999c[_0xbb58('0x43')]][_0xbb58('0x4c')];transfers[_0x12999c[_0xbb58('0x50')]][_0xbb58('0x4d')]=agents[_0x12999c['origtransfereruniqueid']]['calleridname'];transfers[_0x12999c[_0xbb58('0x50')]]['agentcalledAt']=utils[_0xbb58('0x1f')]();transfers[_0x12999c[_0xbb58('0x50')]][_0xbb58('0x2c')]=utils[_0xbb58('0x1f')]();transfers[_0x12999c[_0xbb58('0x50')]][_0xbb58('0x22')]=0x0;transfers[_0x12999c[_0xbb58('0x50')]][_0xbb58('0x4a')]=0x2;}}}catch(_0x1529cf){utils[_0xbb58('0x19')](util['format'](_0xbb58('0x51'),_0x12999c[_0xbb58('0x43')]),_0x1529cf);}};exports[_0xbb58('0x52')]=function(_0x5b6508){try{utils[_0xbb58('0x14')](util['format']('[%s][agents][hangup]',_0x5b6508[_0xbb58('0x4')]),_0x5b6508);if(agents[_0x5b6508[_0xbb58('0x4')]]&&agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')]==='timeout'){if(_0x5b6508['cause']==='21'){agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')]='rejected';agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x9')]=_0xbb58('0x53');}utils[_0xbb58('0x2')](util[_0xbb58('0x3')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x5b6508[_0xbb58('0x4')],agents[_0x5b6508['uniqueid']]['membername'],agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')],agents[_0x5b6508[_0xbb58('0x4')]]['lastevent']));writeDB(agents[_0x5b6508[_0xbb58('0x4')]]);var _0x3d4750=unanswered[_0xbb58('0x54')](_0x5b6508[_0xbb58('0x4')]);if(_0x3d4750>-0x1){unanswered['splice'](_0x3d4750,0x1);}}if(transfers[_0x5b6508[_0xbb58('0x4')]]){transfers[_0x5b6508['uniqueid']]['agentcomplete']=!![];transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x36')]=utils[_0xbb58('0x1f')]();transfers[_0x5b6508['uniqueid']]['talktime']=utils[_0xbb58('0x35')](transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x36')],transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x2c')]);transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')]=_0xbb58('0x55');transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x9')]=_0xbb58('0x37');utils['info'](util['format'](_0xbb58('0x56'),_0x5b6508[_0xbb58('0x4')],transfers[_0x5b6508[_0xbb58('0x4')]]['membername'],transfers[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')],transfers[_0x5b6508[_0xbb58('0x4')]]['lastevent']));writeDB(transfers[_0x5b6508[_0xbb58('0x4')]],!![]);}if(agents[_0x5b6508['uniqueid']]&&agents[_0x5b6508[_0xbb58('0x4')]]['agentconnectAt']){agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0xe')]=!![];agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x36')]=utils[_0xbb58('0x1f')]();agents[_0x5b6508[_0xbb58('0x4')]]['talktime']=utils['diffTime'](agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x36')],agents[_0x5b6508['uniqueid']][_0xbb58('0x2c')]);agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x20')]=agents[_0x5b6508['uniqueid']][_0xbb58('0x3c')]?'transfer':_0xbb58('0x55');agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x9')]=_0xbb58('0x37');utils[_0xbb58('0x2')](util[_0xbb58('0x3')](_0xbb58('0x56'),_0x5b6508['uniqueid'],agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x6')],agents[_0x5b6508[_0xbb58('0x4')]]['reason'],agents[_0x5b6508[_0xbb58('0x4')]][_0xbb58('0x9')]));writeDB(agents[_0x5b6508['uniqueid']]);}}catch(_0x4cc297){utils[_0xbb58('0x19')](util[_0xbb58('0x3')](_0xbb58('0x57'),_0x5b6508['uniqueid']),_0x4cc297);}};