server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9354=['agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','talktime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','agententerreason','hangup','[%s][agents][hangup]','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','transfer','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','request','CreateVoiceAgentReport','uniqueid','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error'];(function(_0x338bb1,_0x42f96e){var _0x4de306=function(_0x49e0ec){while(--_0x49e0ec){_0x338bb1['push'](_0x338bb1['shift']());}};_0x4de306(++_0x42f96e);}(_0x9354,0x96));var _0x4935=function(_0x4b8ecc,_0x4cd01c){_0x4b8ecc=_0x4b8ecc-0x0;var _0x48c1b9=_0x9354[_0x4b8ecc];return _0x48c1b9;};'use strict';var _=require('lodash');var util=require(_0x4935('0x0'));var utils=require(_0x4935('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x4896da,_0x263dd5){utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x4'),_0x4896da['uniqueid'],_0x4896da[_0x4935('0x5')],_0x4896da[_0x4935('0x6')],_0x4896da[_0x4935('0x7')],_0x4896da[_0x4935('0x8')],_0x4896da[_0x4935('0x9')],_0x4896da[_0x4935('0xa')],_0x4896da[_0x4935('0xb')]));if(_0x4896da[_0x4935('0x6')]){utils[_0x4935('0xc')](_0x4896da['queue'])[_0x4935('0xd')](function(_0x47a44f){if(_0x47a44f){_0x4896da[_0x4935('0xe')]=_0x47a44f[_0x4935('0xe')];_0x4896da[_0x4935('0xf')]=_0x4896da[_0x4935('0x10')]?_0x47a44f[_0x4935('0x11')]:![];_0x4896da[_0x4935('0x12')]=_0x4896da['agentacw']?_0x47a44f['acwTimeout']:0x0;}utils[_0x4935('0x13')]('CreateVoiceAgentReport',_0x4896da);});}else{utils['request'](_0x4935('0x14'),_0x4896da);}if(_0x263dd5){delete transfers[_0x4896da[_0x4935('0x15')]];}else{delete agents[_0x4896da[_0x4935('0x16')]];}}exports[_0x4935('0x17')]=function(_0x3b246a){try{utils[_0x4935('0x18')](util[_0x4935('0x3')](_0x4935('0x19'),_0x3b246a[_0x4935('0x15')]),_0x3b246a);agents[_0x3b246a[_0x4935('0x16')]]=_0x3b246a;agents[_0x3b246a[_0x4935('0x16')]][_0x4935('0x1a')]=utils[_0x4935('0x1b')]();agents[_0x3b246a[_0x4935('0x16')]][_0x4935('0xb')]=_0x4935('0x1c');agents[_0x3b246a['destuniqueid']][_0x4935('0xa')]=null;agents[_0x3b246a[_0x4935('0x16')]][_0x4935('0x1d')]=null;utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x1e'),_0x3b246a['uniqueid'],agents[_0x3b246a[_0x4935('0x16')]][_0x4935('0x7')],_0x3b246a['destuniqueid']));}catch(_0x288eff){utils[_0x4935('0x1f')](util[_0x4935('0x3')]('[%s][agents][agentcalled]',_0x3b246a['uniqueid']),_0x288eff);}};exports[_0x4935('0x20')]=function(_0x6b849f){try{if(!_[_0x4935('0x21')](agents[_0x6b849f[_0x4935('0x16')]])){utils[_0x4935('0x18')](util[_0x4935('0x3')](_0x4935('0x22'),_0x6b849f[_0x4935('0x15')]),_0x6b849f);utils['info'](util[_0x4935('0x3')](_0x4935('0x23'),_0x6b849f[_0x4935('0x15')],agents[_0x6b849f[_0x4935('0x16')]][_0x4935('0x7')],_0x6b849f['destuniqueid']));agents[_0x6b849f['destuniqueid']][_0x4935('0x20')]=!![];agents[_0x6b849f[_0x4935('0x16')]][_0x4935('0x24')]=utils[_0x4935('0x1b')]();agents[_0x6b849f[_0x4935('0x16')]][_0x4935('0xb')]=_0x4935('0x25');agents[_0x6b849f[_0x4935('0x16')]][_0x4935('0x26')]=_0x4935('0x25');agents[_0x6b849f[_0x4935('0x16')]][_0x4935('0x27')]=_0x6b849f[_0x4935('0x28')]?parseInt(_0x6b849f[_0x4935('0x28')])/0x3e8:0x0;agents[_0x6b849f[_0x4935('0x16')]]['talktime']=0x0;unanswered['push'](_0x6b849f['destuniqueid']);}}catch(_0x1fc218){utils[_0x4935('0x1f')](util['format'](_0x4935('0x22'),_0x6b849f[_0x4935('0x15')]),_0x1fc218);}};exports[_0x4935('0x29')]=function(_0x9fe9f6){try{_[_0x4935('0x2a')](agents,function(_0x24262e,_0x28afc2){if(_0x24262e[_0x4935('0x15')]==_0x9fe9f6['uniqueid']&&!_[_0x4935('0x2b')](unanswered,_0x24262e[_0x4935('0x16')])){utils['debug'](util['format'](_0x4935('0x2c'),_0x9fe9f6['uniqueid']),_0x9fe9f6);utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x2d'),_0x9fe9f6['uniqueid'],_0x24262e['membername'],_0x24262e[_0x4935('0x16')]));_0x24262e[_0x4935('0x20')]=!![];_0x24262e['agentringnoanswerAt']=utils[_0x4935('0x1b')]();_0x24262e[_0x4935('0xb')]=_0x4935('0x2e');_0x24262e[_0x4935('0x26')]=_0x4935('0x2e');_0x24262e['holdtime']=_0x9fe9f6['holdtime'];_0x24262e[_0x4935('0x2f')]=0x0;writeDB(_0x24262e);}});}catch(_0x1016cc){utils['error'](util['format'](_0x4935('0x2c'),_0x9fe9f6['uniqueid']),_0x1016cc);}};exports[_0x4935('0x30')]=function(_0x3f32fb){try{if(agents[_0x3f32fb[_0x4935('0x16')]]){utils[_0x4935('0x18')](util[_0x4935('0x3')](_0x4935('0x31'),_0x3f32fb['uniqueid']),_0x3f32fb);utils[_0x4935('0x2')](util['format'](_0x4935('0x32'),_0x3f32fb['uniqueid'],agents[_0x3f32fb[_0x4935('0x16')]]['membername'],_0x3f32fb[_0x4935('0x16')]));agents[_0x3f32fb[_0x4935('0x16')]][_0x4935('0x33')]=utils[_0x4935('0x1b')]();agents[_0x3f32fb[_0x4935('0x16')]][_0x4935('0xa')]=_0x3f32fb[_0x4935('0xa')];agents[_0x3f32fb['destuniqueid']]['connectedlinename']=_0x3f32fb[_0x4935('0x1d')];agents[_0x3f32fb['destuniqueid']]['holdtime']=_0x3f32fb[_0x4935('0x28')];agents[_0x3f32fb['destuniqueid']][_0x4935('0xb')]=_0x4935('0x34');_[_0x4935('0x2a')](agents,function(_0x99b7c5,_0xb366e6){if(_0x99b7c5['destuniqueid']!=_0x3f32fb['destuniqueid']&&_0x99b7c5[_0x4935('0x15')]==_0x3f32fb[_0x4935('0x15')]){_0x99b7c5[_0x4935('0x2f')]=0x0;_0x99b7c5[_0x4935('0x27')]=_0x3f32fb[_0x4935('0x28')];_0x99b7c5[_0x4935('0x20')]=!![];_0x99b7c5[_0x4935('0x24')]=utils[_0x4935('0x1b')]();_0x99b7c5['lastevent']='answered_elsewhere';_0x99b7c5[_0x4935('0x26')]=_0x4935('0x35');_0x99b7c5['answeredelsewheredestinationuniqueid']=_0x3f32fb[_0x4935('0x16')];_0x99b7c5[_0x4935('0x36')]=_0x3f32fb[_0x4935('0x7')];writeDB(_0x99b7c5);}});}}catch(_0xe5c9f5){utils['error'](util['format'](_0x4935('0x31'),_0x3f32fb[_0x4935('0x15')]),_0xe5c9f5);}};exports['agentcomplete']=function(_0x1eaa47){try{if(!_[_0x4935('0x21')](agents[_0x1eaa47[_0x4935('0x16')]])){utils['debug'](util[_0x4935('0x3')](_0x4935('0x37'),_0x1eaa47[_0x4935('0x15')]),_0x1eaa47);utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x38'),_0x1eaa47[_0x4935('0x15')],agents[_0x1eaa47[_0x4935('0x16')]][_0x4935('0x7')],_0x1eaa47[_0x4935('0x16')]));agents[_0x1eaa47[_0x4935('0x16')]][_0x4935('0x10')]=!![];agents[_0x1eaa47[_0x4935('0x16')]][_0x4935('0x39')]=utils[_0x4935('0x1b')]();agents[_0x1eaa47[_0x4935('0x16')]][_0x4935('0x2f')]=utils[_0x4935('0x3a')](agents[_0x1eaa47['destuniqueid']][_0x4935('0x39')],agents[_0x1eaa47['destuniqueid']][_0x4935('0x33')]);agents[_0x1eaa47[_0x4935('0x16')]][_0x4935('0x26')]=_0x1eaa47[_0x4935('0x26')];agents[_0x1eaa47['destuniqueid']][_0x4935('0xb')]=_0x4935('0x3b');writeDB(agents[_0x1eaa47[_0x4935('0x16')]]);}}catch(_0xa55ce1){utils[_0x4935('0x1f')](util[_0x4935('0x3')](_0x4935('0x37'),_0x1eaa47[_0x4935('0x15')]),_0xa55ce1);}};exports[_0x4935('0x3c')]=function(_0x392cba){try{if(!_['isNil'](agents[_0x392cba[_0x4935('0x3d')]])){utils[_0x4935('0x18')](util['format'](_0x4935('0x3e'),_0x392cba[_0x4935('0x15')]),_0x392cba);utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x3f'),_0x392cba[_0x4935('0x15')],agents[_0x392cba[_0x4935('0x3d')]][_0x4935('0x7')],agents[_0x392cba['transfereruniqueid']][_0x4935('0x15')]));agents[_0x392cba['transfereruniqueid']]['transfer']=!![];agents[_0x392cba[_0x4935('0x3d')]][_0x4935('0x40')]=_0x4935('0x41');agents[_0x392cba[_0x4935('0x3d')]][_0x4935('0x42')]=_0x392cba['extension'];agents[_0x392cba[_0x4935('0x3d')]][_0x4935('0x43')]=agents[_0x392cba[_0x4935('0x3d')]][_0x4935('0x15')];}}catch(_0x377ff4){utils[_0x4935('0x1f')](util[_0x4935('0x3')](_0x4935('0x3e'),_0x392cba[_0x4935('0x15')]),_0x377ff4);}};exports[_0x4935('0x44')]=function(_0x4c1fb4){try{utils[_0x4935('0x18')](util['format'](_0x4935('0x45'),_0x4c1fb4[_0x4935('0x46')]),_0x4c1fb4);if(_0x4c1fb4['origtransfereruniqueid']==_0x4c1fb4[_0x4935('0x47')]){if(!_['isNil'](agents[_0x4c1fb4['secondtransfereruniqueid']])){utils['info'](util[_0x4935('0x3')](_0x4935('0x48'),_0x4c1fb4[_0x4935('0x46')],agents[_0x4c1fb4[_0x4935('0x49')]][_0x4935('0x7')]));agents[_0x4c1fb4['secondtransfereruniqueid']]['transfer']=!![];agents[_0x4c1fb4[_0x4935('0x49')]][_0x4935('0x40')]=_0x4935('0x4a');agents[_0x4c1fb4['secondtransfereruniqueid']][_0x4935('0x42')]=_0x4c1fb4[_0x4935('0x4b')];agents[_0x4c1fb4[_0x4935('0x49')]][_0x4935('0x43')]=_0x4c1fb4['origtransfereruniqueid'];}if(_0x4c1fb4[_0x4935('0x4c')]&&agents[_0x4c1fb4['transfereeuniqueid']]){agents[_0x4c1fb4['transfereeuniqueid']]['agententerreason']=0x1;transfers[_0x4c1fb4[_0x4935('0x4c')]]=_[_0x4935('0x4d')](agents[_0x4c1fb4['transfereeuniqueid']]);transfers[_0x4c1fb4[_0x4935('0x4c')]][_0x4935('0x9')]=agents[_0x4c1fb4['secondtransfereruniqueid']][_0x4935('0x9')];transfers[_0x4c1fb4[_0x4935('0x4c')]][_0x4935('0x4e')]=agents[_0x4c1fb4[_0x4935('0x49')]][_0x4935('0x4e')];transfers[_0x4c1fb4[_0x4935('0x4c')]][_0x4935('0x1a')]=utils['now']();transfers[_0x4c1fb4[_0x4935('0x4c')]]['agentconnectAt']=utils['now']();transfers[_0x4c1fb4[_0x4935('0x4c')]][_0x4935('0x27')]=0x0;transfers[_0x4c1fb4['transfereeuniqueid']]['agententerreason']=0x2;}}else if(_0x4c1fb4[_0x4935('0x49')]==_0x4c1fb4[_0x4935('0x4f')]){if(!_[_0x4935('0x21')](agents[_0x4c1fb4['origtransfereruniqueid']])){utils[_0x4935('0x2')](util['format'](_0x4935('0x48'),_0x4c1fb4[_0x4935('0x46')],agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x7')]));agents[_0x4c1fb4[_0x4935('0x46')]]['transfer']=!![];agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x40')]='ATTENDED';agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x42')]=_0x4c1fb4[_0x4935('0x50')];agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x43')]=_0x4c1fb4[_0x4935('0x49')];}if(_0x4c1fb4[_0x4935('0x51')]&&agents[_0x4c1fb4[_0x4935('0x51')]]){agents[_0x4c1fb4[_0x4935('0x51')]][_0x4935('0x52')]=0x1;transfers[_0x4c1fb4[_0x4935('0x51')]]=_['clone'](agents[_0x4c1fb4[_0x4935('0x51')]]);transfers[_0x4c1fb4[_0x4935('0x51')]][_0x4935('0x9')]=agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x9')];transfers[_0x4c1fb4[_0x4935('0x51')]][_0x4935('0x4e')]=agents[_0x4c1fb4[_0x4935('0x46')]][_0x4935('0x4e')];transfers[_0x4c1fb4[_0x4935('0x51')]][_0x4935('0x1a')]=utils[_0x4935('0x1b')]();transfers[_0x4c1fb4[_0x4935('0x51')]]['agentconnectAt']=utils['now']();transfers[_0x4c1fb4[_0x4935('0x51')]][_0x4935('0x27')]=0x0;transfers[_0x4c1fb4['transfertargetuniqueid']][_0x4935('0x52')]=0x2;}}}catch(_0x30e77f){utils['error'](util['format'](_0x4935('0x45'),_0x4c1fb4[_0x4935('0x46')]),_0x30e77f);}};exports[_0x4935('0x53')]=function(_0x2abd63){try{utils[_0x4935('0x18')](util['format'](_0x4935('0x54'),_0x2abd63[_0x4935('0x15')]),_0x2abd63);if(agents[_0x2abd63[_0x4935('0x15')]]&&agents[_0x2abd63[_0x4935('0x15')]]['reason']===_0x4935('0x25')){if(_0x2abd63['cause']==='21'){agents[_0x2abd63['uniqueid']][_0x4935('0x26')]=_0x4935('0x55');agents[_0x2abd63['uniqueid']][_0x4935('0xb')]=_0x4935('0x55');}utils[_0x4935('0x2')](util['format'](_0x4935('0x56'),_0x2abd63['uniqueid'],agents[_0x2abd63['uniqueid']][_0x4935('0x7')],agents[_0x2abd63[_0x4935('0x15')]][_0x4935('0x26')],agents[_0x2abd63[_0x4935('0x15')]][_0x4935('0xb')]));writeDB(agents[_0x2abd63[_0x4935('0x15')]]);var _0x2eae00=unanswered[_0x4935('0x57')](_0x2abd63['uniqueid']);if(_0x2eae00>-0x1){unanswered[_0x4935('0x58')](_0x2eae00,0x1);}}if(transfers[_0x2abd63[_0x4935('0x15')]]){transfers[_0x2abd63[_0x4935('0x15')]]['agentcomplete']=!![];transfers[_0x2abd63['uniqueid']][_0x4935('0x39')]=utils[_0x4935('0x1b')]();transfers[_0x2abd63['uniqueid']][_0x4935('0x2f')]=utils['diffTime'](transfers[_0x2abd63['uniqueid']][_0x4935('0x39')],transfers[_0x2abd63[_0x4935('0x15')]][_0x4935('0x33')]);transfers[_0x2abd63['uniqueid']]['reason']=_0x4935('0x59');transfers[_0x2abd63['uniqueid']][_0x4935('0xb')]='complete';utils[_0x4935('0x2')](util[_0x4935('0x3')](_0x4935('0x56'),_0x2abd63[_0x4935('0x15')],transfers[_0x2abd63[_0x4935('0x15')]][_0x4935('0x7')],transfers[_0x2abd63[_0x4935('0x15')]]['reason'],transfers[_0x2abd63[_0x4935('0x15')]]['lastevent']));writeDB(transfers[_0x2abd63[_0x4935('0x15')]],!![]);}if(agents[_0x2abd63[_0x4935('0x15')]]&&agents[_0x2abd63['uniqueid']][_0x4935('0x33')]){agents[_0x2abd63['uniqueid']][_0x4935('0x10')]=!![];agents[_0x2abd63[_0x4935('0x15')]]['agentcompleteAt']=utils['now']();agents[_0x2abd63['uniqueid']][_0x4935('0x2f')]=utils['diffTime'](agents[_0x2abd63['uniqueid']][_0x4935('0x39')],agents[_0x2abd63['uniqueid']][_0x4935('0x33')]);agents[_0x2abd63['uniqueid']]['reason']=agents[_0x2abd63['uniqueid']][_0x4935('0x5a')]?'transfer':_0x4935('0x59');agents[_0x2abd63[_0x4935('0x15')]][_0x4935('0xb')]=_0x4935('0x3b');utils[_0x4935('0x2')](util['format'](_0x4935('0x56'),_0x2abd63[_0x4935('0x15')],agents[_0x2abd63['uniqueid']][_0x4935('0x7')],agents[_0x2abd63[_0x4935('0x15')]]['reason'],agents[_0x2abd63[_0x4935('0x15')]][_0x4935('0xb')]));writeDB(agents[_0x2abd63['uniqueid']]);}}catch(_0x390767){utils['error'](util[_0x4935('0x3')](_0x4935('0x54'),_0x2abd63['uniqueid']),_0x390767);}};