server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x66a6=['agententerreason','calleridname','secondtransfererlinkedid','transfertargetuniqueid','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','diffTime','complete','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','calleridnum','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','agentcalled','debug','destuniqueid','agentcalledAt','now','called','connectedlinename','error','agentringnoanswer','[%s][agents][agentringnoanswer]','timeout','holdtime','ringtime','talktime','push','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','reason','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','agentringnoanswerAt','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','blindtransfer','transfereruniqueid','transfer','transfertype','extension','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','isNil','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transferexten','origtransfererexten','transferuniqueid','transfereeuniqueid'];(function(_0x1accf6,_0x4a9854){var _0x24e446=function(_0x487f51){while(--_0x487f51){_0x1accf6['push'](_0x1accf6['shift']());}};_0x24e446(++_0x4a9854);}(_0x66a6,0xb1));var _0x666a=function(_0x1cb3be,_0x468e9e){_0x1cb3be=_0x1cb3be-0x0;var _0x3f8519=_0x66a6[_0x1cb3be];return _0x3f8519;};'use strict';var _=require(_0x666a('0x0'));var util=require(_0x666a('0x1'));var utils=require(_0x666a('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2e4f6d,_0x183fb6){utils[_0x666a('0x3')](util[_0x666a('0x4')](_0x666a('0x5'),_0x2e4f6d[_0x666a('0x6')],_0x2e4f6d[_0x666a('0x7')],_0x2e4f6d[_0x666a('0x8')],_0x2e4f6d[_0x666a('0x9')],_0x2e4f6d['interface'],_0x2e4f6d[_0x666a('0xa')],_0x2e4f6d[_0x666a('0xb')],_0x2e4f6d[_0x666a('0xc')]));if(_0x2e4f6d[_0x666a('0x8')]){utils['getVoiceQueueByName'](_0x2e4f6d[_0x666a('0x8')])[_0x666a('0xd')](function(_0x27af75){if(_0x27af75){_0x2e4f6d[_0x666a('0xe')]=_0x27af75[_0x666a('0xe')];_0x2e4f6d[_0x666a('0xf')]=_0x2e4f6d[_0x666a('0x10')]?_0x27af75[_0x666a('0x11')]:![];_0x2e4f6d[_0x666a('0x12')]=_0x2e4f6d['agentacw']?_0x27af75[_0x666a('0x13')]:0x0;}utils['request'](_0x666a('0x14'),_0x2e4f6d);});}else{utils[_0x666a('0x15')]('CreateVoiceAgentReport',_0x2e4f6d);}if(_0x183fb6){delete transfers[_0x2e4f6d[_0x666a('0x6')]];}else{delete agents[_0x2e4f6d['destuniqueid']];}}exports[_0x666a('0x16')]=function(_0x19b5ba){try{utils[_0x666a('0x17')](util[_0x666a('0x4')]('[%s][agents][agentcalled]',_0x19b5ba['uniqueid']),_0x19b5ba);agents[_0x19b5ba[_0x666a('0x18')]]=_0x19b5ba;agents[_0x19b5ba[_0x666a('0x18')]][_0x666a('0x19')]=utils[_0x666a('0x1a')]();agents[_0x19b5ba[_0x666a('0x18')]][_0x666a('0xc')]=_0x666a('0x1b');agents[_0x19b5ba['destuniqueid']]['connectedlinenum']=null;agents[_0x19b5ba[_0x666a('0x18')]][_0x666a('0x1c')]=null;utils['info'](util[_0x666a('0x4')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x19b5ba[_0x666a('0x6')],agents[_0x19b5ba[_0x666a('0x18')]][_0x666a('0x9')],_0x19b5ba[_0x666a('0x18')]));}catch(_0x4560f5){utils[_0x666a('0x1d')](util[_0x666a('0x4')]('[%s][agents][agentcalled]',_0x19b5ba[_0x666a('0x6')]),_0x4560f5);}};exports[_0x666a('0x1e')]=function(_0x4416e8){try{if(!_['isNil'](agents[_0x4416e8[_0x666a('0x18')]])){utils['debug'](util['format'](_0x666a('0x1f'),_0x4416e8[_0x666a('0x6')]),_0x4416e8);utils[_0x666a('0x3')](util[_0x666a('0x4')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x4416e8[_0x666a('0x6')],agents[_0x4416e8['destuniqueid']]['membername'],_0x4416e8['destuniqueid']));agents[_0x4416e8[_0x666a('0x18')]][_0x666a('0x1e')]=!![];agents[_0x4416e8[_0x666a('0x18')]]['agentringnoanswerAt']=utils[_0x666a('0x1a')]();agents[_0x4416e8['destuniqueid']]['lastevent']='timeout';agents[_0x4416e8[_0x666a('0x18')]]['reason']=_0x666a('0x20');agents[_0x4416e8[_0x666a('0x18')]][_0x666a('0x21')]=_0x4416e8[_0x666a('0x22')]?parseInt(_0x4416e8[_0x666a('0x22')])/0x3e8:0x0;agents[_0x4416e8[_0x666a('0x18')]][_0x666a('0x23')]=0x0;unanswered[_0x666a('0x24')](_0x4416e8[_0x666a('0x18')]);}}catch(_0x1f2e43){utils['error'](util[_0x666a('0x4')]('[%s][agents][agentringnoanswer]',_0x4416e8[_0x666a('0x6')]),_0x1f2e43);}};exports['queuecallerabandon']=function(_0x4b113c){try{_[_0x666a('0x25')](agents,function(_0x55a934,_0x23f192){if(_0x55a934[_0x666a('0x6')]==_0x4b113c[_0x666a('0x6')]&&!_[_0x666a('0x26')](unanswered,_0x55a934[_0x666a('0x18')])){utils[_0x666a('0x17')](util[_0x666a('0x4')](_0x666a('0x27'),_0x4b113c[_0x666a('0x6')]),_0x4b113c);utils['info'](util['format'](_0x666a('0x28'),_0x4b113c[_0x666a('0x6')],_0x55a934[_0x666a('0x9')],_0x55a934['destuniqueid']));_0x55a934[_0x666a('0x1e')]=!![];_0x55a934['agentringnoanswerAt']=utils[_0x666a('0x1a')]();_0x55a934[_0x666a('0xc')]=_0x666a('0x29');_0x55a934[_0x666a('0x2a')]=_0x666a('0x29');_0x55a934[_0x666a('0x21')]=_0x4b113c[_0x666a('0x21')];_0x55a934[_0x666a('0x23')]=0x0;writeDB(_0x55a934);}});}catch(_0x344324){utils[_0x666a('0x1d')](util['format']('[%s][agents][queuecallerabandon]',_0x4b113c[_0x666a('0x6')]),_0x344324);}};exports[_0x666a('0x2b')]=function(_0x5810b8){try{if(agents[_0x5810b8[_0x666a('0x18')]]){utils['debug'](util[_0x666a('0x4')]('[%s][agents][agentconnect]',_0x5810b8['uniqueid']),_0x5810b8);utils[_0x666a('0x3')](util['format'](_0x666a('0x2c'),_0x5810b8[_0x666a('0x6')],agents[_0x5810b8['destuniqueid']][_0x666a('0x9')],_0x5810b8['destuniqueid']));agents[_0x5810b8[_0x666a('0x18')]][_0x666a('0x2d')]=utils[_0x666a('0x1a')]();agents[_0x5810b8[_0x666a('0x18')]][_0x666a('0xb')]=_0x5810b8[_0x666a('0xb')];agents[_0x5810b8[_0x666a('0x18')]][_0x666a('0x1c')]=_0x5810b8[_0x666a('0x1c')];agents[_0x5810b8[_0x666a('0x18')]][_0x666a('0x21')]=_0x5810b8[_0x666a('0x22')];agents[_0x5810b8[_0x666a('0x18')]][_0x666a('0xc')]=_0x666a('0x2e');_[_0x666a('0x25')](agents,function(_0x5217fd,_0xfd1b90){if(_0x5217fd['destuniqueid']!=_0x5810b8[_0x666a('0x18')]&&_0x5217fd[_0x666a('0x6')]==_0x5810b8['uniqueid']){_0x5217fd['talktime']=0x0;_0x5217fd[_0x666a('0x21')]=_0x5810b8[_0x666a('0x22')];_0x5217fd['agentringnoanswer']=!![];_0x5217fd[_0x666a('0x2f')]=utils['now']();_0x5217fd[_0x666a('0xc')]=_0x666a('0x30');_0x5217fd[_0x666a('0x2a')]=_0x666a('0x30');_0x5217fd['answeredelsewheredestinationuniqueid']=_0x5810b8[_0x666a('0x18')];_0x5217fd[_0x666a('0x31')]=_0x5810b8[_0x666a('0x9')];writeDB(_0x5217fd);}});}}catch(_0x202109){utils['error'](util[_0x666a('0x4')](_0x666a('0x32'),_0x5810b8[_0x666a('0x6')]),_0x202109);}};exports[_0x666a('0x10')]=function(_0x2c0e54){try{if(!_['isNil'](agents[_0x2c0e54[_0x666a('0x18')]])){utils[_0x666a('0x17')](util[_0x666a('0x4')](_0x666a('0x33'),_0x2c0e54['uniqueid']),_0x2c0e54);utils[_0x666a('0x3')](util['format'](_0x666a('0x34'),_0x2c0e54[_0x666a('0x6')],agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0x9')],_0x2c0e54[_0x666a('0x18')]));agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0x10')]=!![];agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0x35')]=utils['now']();agents[_0x2c0e54[_0x666a('0x18')]]['talktime']=utils['diffTime'](agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0x35')],agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0x2d')]);agents[_0x2c0e54['destuniqueid']]['reason']=_0x2c0e54[_0x666a('0x2a')];agents[_0x2c0e54[_0x666a('0x18')]][_0x666a('0xc')]='complete';writeDB(agents[_0x2c0e54[_0x666a('0x18')]]);}}catch(_0x2eed13){utils['error'](util[_0x666a('0x4')](_0x666a('0x33'),_0x2c0e54[_0x666a('0x6')]),_0x2eed13);}};exports[_0x666a('0x36')]=function(_0x91afa8){try{if(!_['isNil'](agents[_0x91afa8[_0x666a('0x37')]])){utils['debug'](util[_0x666a('0x4')]('[%s][agents][blindtransfer]',_0x91afa8[_0x666a('0x6')]),_0x91afa8);utils[_0x666a('0x3')](util['format']('[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s',_0x91afa8[_0x666a('0x6')],agents[_0x91afa8[_0x666a('0x37')]][_0x666a('0x9')],agents[_0x91afa8[_0x666a('0x37')]][_0x666a('0x6')]));agents[_0x91afa8[_0x666a('0x37')]][_0x666a('0x38')]=!![];agents[_0x91afa8[_0x666a('0x37')]][_0x666a('0x39')]='blind';agents[_0x91afa8[_0x666a('0x37')]]['transferexten']=_0x91afa8[_0x666a('0x3a')];agents[_0x91afa8['transfereruniqueid']]['transferuniqueid']=agents[_0x91afa8[_0x666a('0x37')]][_0x666a('0x6')];}}catch(_0x562d67){utils[_0x666a('0x1d')](util[_0x666a('0x4')]('[%s][agents][blindtransfer]',_0x91afa8['uniqueid']),_0x562d67);}};exports['attendedtransfer']=function(_0x53d863){try{utils[_0x666a('0x17')](util[_0x666a('0x4')](_0x666a('0x3b'),_0x53d863[_0x666a('0x3c')]),_0x53d863);if(_0x53d863[_0x666a('0x3c')]==_0x53d863[_0x666a('0x3d')]){if(!_[_0x666a('0x3e')](agents[_0x53d863[_0x666a('0x3f')]])){utils[_0x666a('0x3')](util[_0x666a('0x4')](_0x666a('0x40'),_0x53d863['origtransfereruniqueid'],agents[_0x53d863['secondtransfereruniqueid']]['membername']));agents[_0x53d863[_0x666a('0x3f')]][_0x666a('0x38')]=!![];agents[_0x53d863[_0x666a('0x3f')]][_0x666a('0x39')]='ATTENDED';agents[_0x53d863[_0x666a('0x3f')]][_0x666a('0x41')]=_0x53d863[_0x666a('0x42')];agents[_0x53d863[_0x666a('0x3f')]][_0x666a('0x43')]=_0x53d863[_0x666a('0x3c')];}if(_0x53d863[_0x666a('0x44')]&&agents[_0x53d863[_0x666a('0x44')]]){agents[_0x53d863[_0x666a('0x44')]][_0x666a('0x45')]=0x1;transfers[_0x53d863[_0x666a('0x44')]]=_['clone'](agents[_0x53d863[_0x666a('0x44')]]);transfers[_0x53d863['transfereeuniqueid']][_0x666a('0xa')]=agents[_0x53d863['secondtransfereruniqueid']][_0x666a('0xa')];transfers[_0x53d863[_0x666a('0x44')]][_0x666a('0x46')]=agents[_0x53d863['secondtransfereruniqueid']][_0x666a('0x46')];transfers[_0x53d863[_0x666a('0x44')]][_0x666a('0x19')]=utils['now']();transfers[_0x53d863['transfereeuniqueid']][_0x666a('0x2d')]=utils['now']();transfers[_0x53d863[_0x666a('0x44')]][_0x666a('0x21')]=0x0;transfers[_0x53d863[_0x666a('0x44')]][_0x666a('0x45')]=0x2;}}else if(_0x53d863[_0x666a('0x3f')]==_0x53d863[_0x666a('0x47')]){if(!_[_0x666a('0x3e')](agents[_0x53d863[_0x666a('0x3c')]])){utils['info'](util['format'](_0x666a('0x40'),_0x53d863[_0x666a('0x3c')],agents[_0x53d863[_0x666a('0x3c')]][_0x666a('0x9')]));agents[_0x53d863[_0x666a('0x3c')]][_0x666a('0x38')]=!![];agents[_0x53d863[_0x666a('0x3c')]][_0x666a('0x39')]='ATTENDED';agents[_0x53d863[_0x666a('0x3c')]][_0x666a('0x41')]=_0x53d863['secondtransfererexten'];agents[_0x53d863[_0x666a('0x3c')]]['transferuniqueid']=_0x53d863[_0x666a('0x3f')];}if(_0x53d863['transfertargetuniqueid']&&agents[_0x53d863[_0x666a('0x48')]]){agents[_0x53d863[_0x666a('0x48')]]['agententerreason']=0x1;transfers[_0x53d863[_0x666a('0x48')]]=_['clone'](agents[_0x53d863['transfertargetuniqueid']]);transfers[_0x53d863[_0x666a('0x48')]]['calleridnum']=agents[_0x53d863['origtransfereruniqueid']]['calleridnum'];transfers[_0x53d863[_0x666a('0x48')]][_0x666a('0x46')]=agents[_0x53d863['origtransfereruniqueid']]['calleridname'];transfers[_0x53d863['transfertargetuniqueid']][_0x666a('0x19')]=utils[_0x666a('0x1a')]();transfers[_0x53d863[_0x666a('0x48')]][_0x666a('0x2d')]=utils[_0x666a('0x1a')]();transfers[_0x53d863[_0x666a('0x48')]][_0x666a('0x21')]=0x0;transfers[_0x53d863[_0x666a('0x48')]][_0x666a('0x45')]=0x2;}}}catch(_0x42d683){utils[_0x666a('0x1d')](util[_0x666a('0x4')](_0x666a('0x3b'),_0x53d863[_0x666a('0x3c')]),_0x42d683);}};exports['hangup']=function(_0x19edb9){try{utils[_0x666a('0x17')](util[_0x666a('0x4')](_0x666a('0x49'),_0x19edb9['uniqueid']),_0x19edb9);if(agents[_0x19edb9[_0x666a('0x6')]]&&agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x2a')]==='timeout'){if(_0x19edb9[_0x666a('0x4a')]==='21'){agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x2a')]=_0x666a('0x4b');agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0xc')]='rejected';}utils['info'](util[_0x666a('0x4')](_0x666a('0x4c'),_0x19edb9[_0x666a('0x6')],agents[_0x19edb9[_0x666a('0x6')]]['membername'],agents[_0x19edb9['uniqueid']][_0x666a('0x2a')],agents[_0x19edb9['uniqueid']][_0x666a('0xc')]));writeDB(agents[_0x19edb9['uniqueid']]);var _0x31a8f8=unanswered[_0x666a('0x4d')](_0x19edb9[_0x666a('0x6')]);if(_0x31a8f8>-0x1){unanswered[_0x666a('0x4e')](_0x31a8f8,0x1);}}if(transfers[_0x19edb9[_0x666a('0x6')]]){transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0x10')]=!![];transfers[_0x19edb9['uniqueid']][_0x666a('0x35')]=utils[_0x666a('0x1a')]();transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0x23')]=utils['diffTime'](transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0x35')],transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0x2d')]);transfers[_0x19edb9[_0x666a('0x6')]]['reason']=_0x666a('0x4f');transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0xc')]='complete';utils[_0x666a('0x3')](util[_0x666a('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x19edb9[_0x666a('0x6')],transfers[_0x19edb9['uniqueid']][_0x666a('0x9')],transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0x2a')],transfers[_0x19edb9[_0x666a('0x6')]][_0x666a('0xc')]));writeDB(transfers[_0x19edb9[_0x666a('0x6')]],!![]);}if(agents[_0x19edb9[_0x666a('0x6')]]&&agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x2d')]){agents[_0x19edb9['uniqueid']]['agentcomplete']=!![];agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x35')]=utils[_0x666a('0x1a')]();agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x23')]=utils[_0x666a('0x50')](agents[_0x19edb9[_0x666a('0x6')]][_0x666a('0x35')],agents[_0x19edb9['uniqueid']][_0x666a('0x2d')]);agents[_0x19edb9[_0x666a('0x6')]]['reason']=agents[_0x19edb9['uniqueid']][_0x666a('0x38')]?_0x666a('0x38'):_0x666a('0x4f');agents[_0x19edb9[_0x666a('0x6')]]['lastevent']=_0x666a('0x51');utils['info'](util[_0x666a('0x4')](_0x666a('0x4c'),_0x19edb9[_0x666a('0x6')],agents[_0x19edb9[_0x666a('0x6')]]['membername'],agents[_0x19edb9['uniqueid']][_0x666a('0x2a')],agents[_0x19edb9[_0x666a('0x6')]]['lastevent']));writeDB(agents[_0x19edb9[_0x666a('0x6')]]);}}catch(_0x478e9c){utils[_0x666a('0x1d')](util['format'](_0x666a('0x49'),_0x19edb9[_0x666a('0x6')]),_0x478e9c);}};