[motion2.git] / server / services / xdr / agents.controller.js

// *************************************************************************
// *                                                                       *
// * xCALLY Motion -  The Omnichannel Contact Center                       *
// * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * Email: info@xcally.com                                                *
// * Website: https://www.xcally.com                                       *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * The SOFTWARE PRODUCT is protected by copyright laws and international *
// * copyright treaties, as well as other intellectual property laws and   *
// * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
// *                                                                       *
// *************************************************************************
var _0x2a9a=['transfereeuniqueid','clone','calleridnum','calleridname','secondtransfererexten','transfertargetuniqueid','agententerreason','hangup','cause','rejected','splice','lodash','util','info','format','uniqueid','channel','queue','membername','interface','connectedlinenum','lastevent','then','type','agentacw','acw','request','CreateVoiceAgentReport','destuniqueid','agentcalled','agentcalledAt','now','called','connectedlinename','error','agentringnoanswer','isNil','agentringnoanswerAt','timeout','holdtime','ringtime','talktime','push','stack','forIn','includes','abandoned','answered_elsewhere','reason','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcomplete','agentcompleteAt','diffTime','agentconnectAt','complete','blindtransfer','transfereruniqueid','transfer','transfertype','blind','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','origtransfererexten'];(function(_0x403c20,_0x4a7b99){var _0x2b271a=function(_0x106ecb){while(--_0x106ecb){_0x403c20['push'](_0x403c20['shift']());}};_0x2b271a(++_0x4a7b99);}(_0x2a9a,0x11f));var _0xa2a9=function(_0x15f090,_0x2840ff){_0x15f090=_0x15f090-0x0;var _0x11aa73=_0x2a9a[_0x15f090];return _0x11aa73;};'use strict';var _=require(_0xa2a9('0x0'));var util=require(_0xa2a9('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x1adeca,_0x5da078){utils[_0xa2a9('0x2')](util[_0xa2a9('0x3')]('AGENT|%s|%s|%s|%s|%s|%s|%s|%s',_0x1adeca[_0xa2a9('0x4')],_0x1adeca[_0xa2a9('0x5')],_0x1adeca[_0xa2a9('0x6')],_0x1adeca[_0xa2a9('0x7')],_0x1adeca[_0xa2a9('0x8')],_0x1adeca['calleridnum'],_0x1adeca[_0xa2a9('0x9')],_0x1adeca[_0xa2a9('0xa')]));if(_0x1adeca[_0xa2a9('0x6')]){utils['getVoiceQueueByName'](_0x1adeca[_0xa2a9('0x6')])[_0xa2a9('0xb')](function(_0x4d795d){if(_0x4d795d){_0x1adeca[_0xa2a9('0xc')]=_0x4d795d[_0xa2a9('0xc')];_0x1adeca[_0xa2a9('0xd')]=_0x1adeca['agentcomplete']?_0x4d795d[_0xa2a9('0xe')]:![];_0x1adeca['acwtime']=_0x1adeca['agentacw']?_0x4d795d['acwTimeout']:0x0;}utils[_0xa2a9('0xf')](_0xa2a9('0x10'),_0x1adeca);});}else{utils[_0xa2a9('0xf')]('CreateVoiceAgentReport',_0x1adeca);}if(_0x5da078){delete transfers[_0x1adeca[_0xa2a9('0x4')]];}else{delete agents[_0x1adeca[_0xa2a9('0x11')]];}}exports[_0xa2a9('0x12')]=function(_0x1cb16b){try{agents[_0x1cb16b['destuniqueid']]=_0x1cb16b;agents[_0x1cb16b[_0xa2a9('0x11')]][_0xa2a9('0x13')]=utils[_0xa2a9('0x14')]();agents[_0x1cb16b[_0xa2a9('0x11')]][_0xa2a9('0xa')]=_0xa2a9('0x15');agents[_0x1cb16b['destuniqueid']]['connectedlinenum']=null;agents[_0x1cb16b[_0xa2a9('0x11')]][_0xa2a9('0x16')]=null;}catch(_0x1acde1){utils[_0xa2a9('0x17')](_0x1acde1['stack']);}};exports[_0xa2a9('0x18')]=function(_0x1bb028){try{if(!_[_0xa2a9('0x19')](agents[_0x1bb028[_0xa2a9('0x11')]])){agents[_0x1bb028['destuniqueid']][_0xa2a9('0x18')]=!![];agents[_0x1bb028[_0xa2a9('0x11')]][_0xa2a9('0x1a')]=utils['now']();agents[_0x1bb028[_0xa2a9('0x11')]][_0xa2a9('0xa')]=_0xa2a9('0x1b');agents[_0x1bb028[_0xa2a9('0x11')]]['reason']=_0xa2a9('0x1b');agents[_0x1bb028['destuniqueid']][_0xa2a9('0x1c')]=_0x1bb028[_0xa2a9('0x1d')]?parseInt(_0x1bb028['ringtime'])/0x3e8:0x0;agents[_0x1bb028[_0xa2a9('0x11')]][_0xa2a9('0x1e')]=0x0;unanswered[_0xa2a9('0x1f')](_0x1bb028[_0xa2a9('0x11')]);}}catch(_0x1b5e9f){utils[_0xa2a9('0x17')](_0x1b5e9f[_0xa2a9('0x20')]);}};exports['queuecallerabandon']=function(_0x51f303){try{_[_0xa2a9('0x21')](agents,function(_0x4af5e3,_0x256d3a){if(_0x4af5e3[_0xa2a9('0x4')]==_0x51f303[_0xa2a9('0x4')]&&!_[_0xa2a9('0x22')](unanswered,_0x4af5e3[_0xa2a9('0x11')])){_0x4af5e3[_0xa2a9('0x18')]=!![];_0x4af5e3[_0xa2a9('0x1a')]=utils[_0xa2a9('0x14')]();_0x4af5e3[_0xa2a9('0xa')]=_0xa2a9('0x23');_0x4af5e3['reason']=_0xa2a9('0x23');_0x4af5e3[_0xa2a9('0x1c')]=_0x51f303[_0xa2a9('0x1c')];_0x4af5e3[_0xa2a9('0x1e')]=0x0;writeDB(_0x4af5e3);}});}catch(_0x502872){utils['error'](_0x502872[_0xa2a9('0x20')]);}};exports['agentconnect']=function(_0x20ded2){try{if(agents[_0x20ded2[_0xa2a9('0x11')]]){agents[_0x20ded2[_0xa2a9('0x11')]]['agentconnectAt']=utils[_0xa2a9('0x14')]();agents[_0x20ded2['destuniqueid']]['connectedlinenum']=_0x20ded2[_0xa2a9('0x9')];agents[_0x20ded2['destuniqueid']][_0xa2a9('0x16')]=_0x20ded2[_0xa2a9('0x16')];agents[_0x20ded2[_0xa2a9('0x11')]][_0xa2a9('0x1c')]=_0x20ded2['ringtime'];agents[_0x20ded2[_0xa2a9('0x11')]][_0xa2a9('0xa')]='connect';_['forIn'](agents,function(_0xb9a99c,_0x30d799){if(_0xb9a99c[_0xa2a9('0x11')]!=_0x20ded2[_0xa2a9('0x11')]&&_0xb9a99c['uniqueid']==_0x20ded2[_0xa2a9('0x4')]){_0xb9a99c[_0xa2a9('0x1e')]=0x0;_0xb9a99c['holdtime']=_0x20ded2[_0xa2a9('0x1d')];_0xb9a99c[_0xa2a9('0x18')]=!![];_0xb9a99c[_0xa2a9('0x1a')]=utils['now']();_0xb9a99c[_0xa2a9('0xa')]=_0xa2a9('0x24');_0xb9a99c[_0xa2a9('0x25')]=_0xa2a9('0x24');_0xb9a99c[_0xa2a9('0x26')]=_0x20ded2[_0xa2a9('0x11')];_0xb9a99c[_0xa2a9('0x27')]=_0x20ded2[_0xa2a9('0x7')];writeDB(_0xb9a99c);}});}}catch(_0x33815e){utils[_0xa2a9('0x17')](_0x33815e[_0xa2a9('0x20')]);}};exports[_0xa2a9('0x28')]=function(_0x3ca007){try{if(!_[_0xa2a9('0x19')](agents[_0x3ca007['destuniqueid']])){agents[_0x3ca007[_0xa2a9('0x11')]][_0xa2a9('0x28')]=!![];agents[_0x3ca007[_0xa2a9('0x11')]][_0xa2a9('0x29')]=utils[_0xa2a9('0x14')]();agents[_0x3ca007['destuniqueid']][_0xa2a9('0x1e')]=utils[_0xa2a9('0x2a')](agents[_0x3ca007['destuniqueid']][_0xa2a9('0x29')],agents[_0x3ca007[_0xa2a9('0x11')]][_0xa2a9('0x2b')]);agents[_0x3ca007['destuniqueid']][_0xa2a9('0x25')]=_0x3ca007[_0xa2a9('0x25')];agents[_0x3ca007[_0xa2a9('0x11')]][_0xa2a9('0xa')]=_0xa2a9('0x2c');writeDB(agents[_0x3ca007[_0xa2a9('0x11')]]);}}catch(_0x238f9b){utils[_0xa2a9('0x17')](_0x238f9b[_0xa2a9('0x20')]);}};exports[_0xa2a9('0x2d')]=function(_0x485cd8){try{if(!_[_0xa2a9('0x19')](agents[_0x485cd8[_0xa2a9('0x2e')]])){agents[_0x485cd8[_0xa2a9('0x2e')]][_0xa2a9('0x2f')]=!![];agents[_0x485cd8[_0xa2a9('0x2e')]][_0xa2a9('0x30')]=_0xa2a9('0x31');agents[_0x485cd8[_0xa2a9('0x2e')]]['transferexten']=_0x485cd8[_0xa2a9('0x32')];agents[_0x485cd8['transfereruniqueid']][_0xa2a9('0x33')]=agents[_0x485cd8[_0xa2a9('0x2e')]][_0xa2a9('0x4')];}}catch(_0x13f598){utils[_0xa2a9('0x17')](_0x13f598['stack']);}};exports[_0xa2a9('0x34')]=function(_0x37842a){try{if(_0x37842a[_0xa2a9('0x35')]==_0x37842a[_0xa2a9('0x36')]){if(!_[_0xa2a9('0x19')](agents[_0x37842a[_0xa2a9('0x37')]])){agents[_0x37842a[_0xa2a9('0x37')]][_0xa2a9('0x2f')]=!![];agents[_0x37842a[_0xa2a9('0x37')]][_0xa2a9('0x30')]=_0xa2a9('0x38');agents[_0x37842a[_0xa2a9('0x37')]]['transferexten']=_0x37842a[_0xa2a9('0x39')];agents[_0x37842a['secondtransfereruniqueid']][_0xa2a9('0x33')]=_0x37842a[_0xa2a9('0x35')];}if(_0x37842a[_0xa2a9('0x3a')]&&agents[_0x37842a['transfereeuniqueid']]){agents[_0x37842a[_0xa2a9('0x3a')]]['agententerreason']=0x1;transfers[_0x37842a[_0xa2a9('0x3a')]]=_[_0xa2a9('0x3b')](agents[_0x37842a[_0xa2a9('0x3a')]]);transfers[_0x37842a['transfereeuniqueid']][_0xa2a9('0x3c')]=agents[_0x37842a[_0xa2a9('0x37')]]['calleridnum'];transfers[_0x37842a[_0xa2a9('0x3a')]][_0xa2a9('0x3d')]=agents[_0x37842a[_0xa2a9('0x37')]][_0xa2a9('0x3d')];transfers[_0x37842a[_0xa2a9('0x3a')]]['agentcalledAt']=utils[_0xa2a9('0x14')]();transfers[_0x37842a['transfereeuniqueid']]['agentconnectAt']=utils[_0xa2a9('0x14')]();transfers[_0x37842a['transfereeuniqueid']][_0xa2a9('0x1c')]=0x0;transfers[_0x37842a[_0xa2a9('0x3a')]]['agententerreason']=0x2;}}else if(_0x37842a['secondtransfereruniqueid']==_0x37842a['secondtransfererlinkedid']){if(!_[_0xa2a9('0x19')](agents[_0x37842a['origtransfereruniqueid']])){agents[_0x37842a[_0xa2a9('0x35')]][_0xa2a9('0x2f')]=!![];agents[_0x37842a[_0xa2a9('0x35')]]['transfertype']=_0xa2a9('0x38');agents[_0x37842a[_0xa2a9('0x35')]]['transferexten']=_0x37842a[_0xa2a9('0x3e')];agents[_0x37842a[_0xa2a9('0x35')]][_0xa2a9('0x33')]=_0x37842a[_0xa2a9('0x37')];}if(_0x37842a[_0xa2a9('0x3f')]&&agents[_0x37842a[_0xa2a9('0x3f')]]){agents[_0x37842a['transfertargetuniqueid']]['agententerreason']=0x1;transfers[_0x37842a[_0xa2a9('0x3f')]]=_[_0xa2a9('0x3b')](agents[_0x37842a['transfertargetuniqueid']]);transfers[_0x37842a[_0xa2a9('0x3f')]]['calleridnum']=agents[_0x37842a['origtransfereruniqueid']][_0xa2a9('0x3c')];transfers[_0x37842a['transfertargetuniqueid']][_0xa2a9('0x3d')]=agents[_0x37842a[_0xa2a9('0x35')]][_0xa2a9('0x3d')];transfers[_0x37842a[_0xa2a9('0x3f')]][_0xa2a9('0x13')]=utils[_0xa2a9('0x14')]();transfers[_0x37842a['transfertargetuniqueid']][_0xa2a9('0x2b')]=utils[_0xa2a9('0x14')]();transfers[_0x37842a[_0xa2a9('0x3f')]]['holdtime']=0x0;transfers[_0x37842a[_0xa2a9('0x3f')]][_0xa2a9('0x40')]=0x2;}}}catch(_0x84d91a){utils[_0xa2a9('0x17')](_0x84d91a[_0xa2a9('0x20')]);}};exports[_0xa2a9('0x41')]=function(_0x486575){try{if(agents[_0x486575[_0xa2a9('0x4')]]&&agents[_0x486575[_0xa2a9('0x4')]]['reason']===_0xa2a9('0x1b')){if(_0x486575[_0xa2a9('0x42')]==='21'){agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x25')]='rejected';agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0xa')]=_0xa2a9('0x43');}writeDB(agents[_0x486575[_0xa2a9('0x4')]]);var _0x422743=unanswered['indexOf'](_0x486575[_0xa2a9('0x4')]);if(_0x422743>-0x1)unanswered[_0xa2a9('0x44')](_0x422743,0x1);}if(transfers[_0x486575[_0xa2a9('0x4')]]){transfers[_0x486575[_0xa2a9('0x4')]]['agentcomplete']=!![];transfers[_0x486575['uniqueid']]['agentcompleteAt']=utils[_0xa2a9('0x14')]();transfers[_0x486575[_0xa2a9('0x4')]]['talktime']=utils[_0xa2a9('0x2a')](transfers[_0x486575['uniqueid']][_0xa2a9('0x29')],transfers[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x2b')]);transfers[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x25')]='agent';transfers[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0xa')]=_0xa2a9('0x2c');writeDB(transfers[_0x486575[_0xa2a9('0x4')]],!![]);}if(agents[_0x486575[_0xa2a9('0x4')]]&&agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x2b')]){agents[_0x486575[_0xa2a9('0x4')]]['agentcomplete']=!![];agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x29')]=utils[_0xa2a9('0x14')]();agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x1e')]=utils[_0xa2a9('0x2a')](agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x29')],agents[_0x486575['uniqueid']][_0xa2a9('0x2b')]);agents[_0x486575[_0xa2a9('0x4')]][_0xa2a9('0x25')]=agents[_0x486575['uniqueid']]['transfer']?_0xa2a9('0x2f'):'agent';agents[_0x486575['uniqueid']][_0xa2a9('0xa')]=_0xa2a9('0x2c');writeDB(agents[_0x486575[_0xa2a9('0x4')]]);}}catch(_0x5c6a3a){utils[_0xa2a9('0x17')](_0x5c6a3a[_0xa2a9('0x20')]);}};