server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x9331=['agentacw','agentcomplete','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','now','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','reason','timeout','ringtime','push','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','holdtime','talktime','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connectedlinenum','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentconnect]','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','agentcalledAt','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','secondtransfererexten','transfertargetuniqueid','hangup','cause','rejected','indexOf','splice','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','interface','calleridnum','then','type'];(function(_0x1ae31c,_0x8dcd2d){var _0x19519d=function(_0x22b8cd){while(--_0x22b8cd){_0x1ae31c['push'](_0x1ae31c['shift']());}};_0x19519d(++_0x8dcd2d);}(_0x9331,0xf9));var _0x1933=function(_0x288efd,_0x86ff6b){_0x288efd=_0x288efd-0x0;var _0x7466bb=_0x9331[_0x288efd];return _0x7466bb;};'use strict';var _=require(_0x1933('0x0'));var util=require(_0x1933('0x1'));var utils=require(_0x1933('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x3b8681,_0x2ef878){utils[_0x1933('0x3')](util[_0x1933('0x4')](_0x1933('0x5'),_0x3b8681[_0x1933('0x6')],_0x3b8681['channel'],_0x3b8681[_0x1933('0x7')],_0x3b8681['membername'],_0x3b8681[_0x1933('0x8')],_0x3b8681[_0x1933('0x9')],_0x3b8681['connectedlinenum'],_0x3b8681['lastevent']));if(_0x3b8681[_0x1933('0x7')]){utils['getVoiceQueueByName'](_0x3b8681[_0x1933('0x7')])[_0x1933('0xa')](function(_0x1a4f69){if(_0x1a4f69){_0x3b8681[_0x1933('0xb')]=_0x1a4f69[_0x1933('0xb')];_0x3b8681[_0x1933('0xc')]=_0x3b8681[_0x1933('0xd')]?_0x1a4f69['acw']:![];_0x3b8681['acwtime']=_0x3b8681[_0x1933('0xc')]?_0x1a4f69['acwTimeout']:0x0;}utils[_0x1933('0xe')]('CreateVoiceAgentReport',_0x3b8681);});}else{utils[_0x1933('0xe')](_0x1933('0xf'),_0x3b8681);}if(_0x2ef878){delete transfers[_0x3b8681[_0x1933('0x6')]];}else{delete agents[_0x3b8681[_0x1933('0x10')]];}}exports[_0x1933('0x11')]=function(_0x515973){try{utils[_0x1933('0x12')](util[_0x1933('0x4')](_0x1933('0x13'),_0x515973['uniqueid']),_0x515973);agents[_0x515973['destuniqueid']]=_0x515973;agents[_0x515973[_0x1933('0x10')]]['agentcalledAt']=utils[_0x1933('0x14')]();agents[_0x515973[_0x1933('0x10')]][_0x1933('0x15')]=_0x1933('0x16');agents[_0x515973['destuniqueid']]['connectedlinenum']=null;agents[_0x515973[_0x1933('0x10')]][_0x1933('0x17')]=null;utils[_0x1933('0x3')](util['format'](_0x1933('0x18'),_0x515973[_0x1933('0x6')],agents[_0x515973[_0x1933('0x10')]][_0x1933('0x19')],_0x515973['destuniqueid']));}catch(_0x1c076c){utils[_0x1933('0x1a')](util[_0x1933('0x4')](_0x1933('0x13'),_0x515973['uniqueid']),_0x1c076c);}};exports[_0x1933('0x1b')]=function(_0x504f8c){try{if(!_[_0x1933('0x1c')](agents[_0x504f8c[_0x1933('0x10')]])){utils['debug'](util[_0x1933('0x4')](_0x1933('0x1d'),_0x504f8c[_0x1933('0x6')]),_0x504f8c);utils[_0x1933('0x3')](util[_0x1933('0x4')](_0x1933('0x1e'),_0x504f8c['uniqueid'],agents[_0x504f8c[_0x1933('0x10')]][_0x1933('0x19')],_0x504f8c[_0x1933('0x10')]));agents[_0x504f8c[_0x1933('0x10')]]['agentringnoanswer']=!![];agents[_0x504f8c[_0x1933('0x10')]]['agentringnoanswerAt']=utils['now']();agents[_0x504f8c[_0x1933('0x10')]]['lastevent']='timeout';agents[_0x504f8c[_0x1933('0x10')]][_0x1933('0x1f')]=_0x1933('0x20');agents[_0x504f8c['destuniqueid']]['holdtime']=_0x504f8c[_0x1933('0x21')]?parseInt(_0x504f8c[_0x1933('0x21')])/0x3e8:0x0;agents[_0x504f8c[_0x1933('0x10')]]['talktime']=0x0;unanswered[_0x1933('0x22')](_0x504f8c['destuniqueid']);}}catch(_0x3741d9){utils[_0x1933('0x1a')](util[_0x1933('0x4')](_0x1933('0x1d'),_0x504f8c[_0x1933('0x6')]),_0x3741d9);}};exports[_0x1933('0x23')]=function(_0x59665d){try{_[_0x1933('0x24')](agents,function(_0x26f942,_0x2687a7){if(_0x26f942[_0x1933('0x6')]==_0x59665d[_0x1933('0x6')]&&!_['includes'](unanswered,_0x26f942['destuniqueid'])){utils[_0x1933('0x12')](util[_0x1933('0x4')](_0x1933('0x25'),_0x59665d[_0x1933('0x6')]),_0x59665d);utils['info'](util['format'](_0x1933('0x26'),_0x59665d[_0x1933('0x6')],_0x26f942[_0x1933('0x19')],_0x26f942[_0x1933('0x10')]));_0x26f942[_0x1933('0x1b')]=!![];_0x26f942[_0x1933('0x27')]=utils[_0x1933('0x14')]();_0x26f942['lastevent']='abandoned';_0x26f942['reason']='abandoned';_0x26f942[_0x1933('0x28')]=_0x59665d['holdtime'];_0x26f942[_0x1933('0x29')]=0x0;writeDB(_0x26f942);}});}catch(_0x236a7b){utils[_0x1933('0x1a')](util[_0x1933('0x4')](_0x1933('0x25'),_0x59665d['uniqueid']),_0x236a7b);}};exports['agentconnect']=function(_0x2fd846){try{if(agents[_0x2fd846['destuniqueid']]){utils[_0x1933('0x12')](util['format']('[%s][agents][agentconnect]',_0x2fd846[_0x1933('0x6')]),_0x2fd846);utils[_0x1933('0x3')](util[_0x1933('0x4')](_0x1933('0x2a'),_0x2fd846[_0x1933('0x6')],agents[_0x2fd846['destuniqueid']][_0x1933('0x19')],_0x2fd846[_0x1933('0x10')]));agents[_0x2fd846[_0x1933('0x10')]][_0x1933('0x2b')]=utils['now']();agents[_0x2fd846['destuniqueid']][_0x1933('0x2c')]=_0x2fd846['connectedlinenum'];agents[_0x2fd846[_0x1933('0x10')]][_0x1933('0x17')]=_0x2fd846['connectedlinename'];agents[_0x2fd846['destuniqueid']][_0x1933('0x28')]=_0x2fd846['ringtime'];agents[_0x2fd846[_0x1933('0x10')]]['lastevent']='connect';_['forIn'](agents,function(_0x5441a8,_0x267a15){if(_0x5441a8[_0x1933('0x10')]!=_0x2fd846[_0x1933('0x10')]&&_0x5441a8['uniqueid']==_0x2fd846[_0x1933('0x6')]){_0x5441a8['talktime']=0x0;_0x5441a8[_0x1933('0x28')]=_0x2fd846['ringtime'];_0x5441a8['agentringnoanswer']=!![];_0x5441a8['agentringnoanswerAt']=utils[_0x1933('0x14')]();_0x5441a8[_0x1933('0x15')]=_0x1933('0x2d');_0x5441a8[_0x1933('0x1f')]='answered_elsewhere';_0x5441a8[_0x1933('0x2e')]=_0x2fd846[_0x1933('0x10')];_0x5441a8[_0x1933('0x2f')]=_0x2fd846[_0x1933('0x19')];writeDB(_0x5441a8);}});}}catch(_0x144410){utils['error'](util[_0x1933('0x4')](_0x1933('0x30'),_0x2fd846[_0x1933('0x6')]),_0x144410);}};exports['agentcomplete']=function(_0x41e512){try{if(!_[_0x1933('0x1c')](agents[_0x41e512[_0x1933('0x10')]])){utils[_0x1933('0x12')](util['format'](_0x1933('0x31'),_0x41e512[_0x1933('0x6')]),_0x41e512);utils['info'](util[_0x1933('0x4')](_0x1933('0x32'),_0x41e512[_0x1933('0x6')],agents[_0x41e512['destuniqueid']][_0x1933('0x19')],_0x41e512[_0x1933('0x10')]));agents[_0x41e512[_0x1933('0x10')]]['agentcomplete']=!![];agents[_0x41e512[_0x1933('0x10')]][_0x1933('0x33')]=utils[_0x1933('0x14')]();agents[_0x41e512[_0x1933('0x10')]][_0x1933('0x29')]=utils[_0x1933('0x34')](agents[_0x41e512[_0x1933('0x10')]][_0x1933('0x33')],agents[_0x41e512[_0x1933('0x10')]][_0x1933('0x2b')]);agents[_0x41e512[_0x1933('0x10')]]['reason']=_0x41e512[_0x1933('0x1f')];agents[_0x41e512[_0x1933('0x10')]][_0x1933('0x15')]=_0x1933('0x35');writeDB(agents[_0x41e512[_0x1933('0x10')]]);}}catch(_0x4d3ef9){utils[_0x1933('0x1a')](util[_0x1933('0x4')](_0x1933('0x31'),_0x41e512[_0x1933('0x6')]),_0x4d3ef9);}};exports[_0x1933('0x36')]=function(_0x3f4bc3){try{if(!_[_0x1933('0x1c')](agents[_0x3f4bc3[_0x1933('0x37')]])){utils[_0x1933('0x12')](util[_0x1933('0x4')](_0x1933('0x38'),_0x3f4bc3[_0x1933('0x6')]),_0x3f4bc3);utils['info'](util['format'](_0x1933('0x39'),_0x3f4bc3[_0x1933('0x6')],agents[_0x3f4bc3['transfereruniqueid']][_0x1933('0x19')],agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x6')]));agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x3a')]=!![];agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x3b')]=_0x1933('0x3c');agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x3d')]=_0x3f4bc3['extension'];agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x3e')]=agents[_0x3f4bc3[_0x1933('0x37')]][_0x1933('0x6')];}}catch(_0x346cc4){utils[_0x1933('0x1a')](util['format'](_0x1933('0x38'),_0x3f4bc3[_0x1933('0x6')]),_0x346cc4);}};exports[_0x1933('0x3f')]=function(_0x267978){try{utils[_0x1933('0x12')](util[_0x1933('0x4')](_0x1933('0x40'),_0x267978[_0x1933('0x41')]),_0x267978);if(_0x267978['origtransfereruniqueid']==_0x267978[_0x1933('0x42')]){if(!_[_0x1933('0x1c')](agents[_0x267978[_0x1933('0x43')]])){utils[_0x1933('0x3')](util[_0x1933('0x4')]('[%s][agents][attendedtransfer]\x20agent:%s',_0x267978[_0x1933('0x41')],agents[_0x267978['secondtransfereruniqueid']][_0x1933('0x19')]));agents[_0x267978['secondtransfereruniqueid']][_0x1933('0x3a')]=!![];agents[_0x267978['secondtransfereruniqueid']][_0x1933('0x3b')]='ATTENDED';agents[_0x267978[_0x1933('0x43')]][_0x1933('0x3d')]=_0x267978[_0x1933('0x44')];agents[_0x267978[_0x1933('0x43')]][_0x1933('0x3e')]=_0x267978[_0x1933('0x41')];}if(_0x267978[_0x1933('0x45')]&&agents[_0x267978[_0x1933('0x45')]]){agents[_0x267978[_0x1933('0x45')]][_0x1933('0x46')]=0x1;transfers[_0x267978['transfereeuniqueid']]=_[_0x1933('0x47')](agents[_0x267978[_0x1933('0x45')]]);transfers[_0x267978[_0x1933('0x45')]]['calleridnum']=agents[_0x267978[_0x1933('0x43')]][_0x1933('0x9')];transfers[_0x267978['transfereeuniqueid']][_0x1933('0x48')]=agents[_0x267978['secondtransfereruniqueid']][_0x1933('0x48')];transfers[_0x267978[_0x1933('0x45')]][_0x1933('0x49')]=utils['now']();transfers[_0x267978[_0x1933('0x45')]][_0x1933('0x2b')]=utils['now']();transfers[_0x267978[_0x1933('0x45')]][_0x1933('0x28')]=0x0;transfers[_0x267978[_0x1933('0x45')]]['agententerreason']=0x2;}}else if(_0x267978[_0x1933('0x43')]==_0x267978[_0x1933('0x4a')]){if(!_[_0x1933('0x1c')](agents[_0x267978[_0x1933('0x41')]])){utils[_0x1933('0x3')](util[_0x1933('0x4')](_0x1933('0x4b'),_0x267978['origtransfereruniqueid'],agents[_0x267978[_0x1933('0x41')]][_0x1933('0x19')]));agents[_0x267978[_0x1933('0x41')]][_0x1933('0x3a')]=!![];agents[_0x267978[_0x1933('0x41')]][_0x1933('0x3b')]=_0x1933('0x4c');agents[_0x267978[_0x1933('0x41')]]['transferexten']=_0x267978[_0x1933('0x4d')];agents[_0x267978[_0x1933('0x41')]]['transferuniqueid']=_0x267978['secondtransfereruniqueid'];}if(_0x267978[_0x1933('0x4e')]&&agents[_0x267978[_0x1933('0x4e')]]){agents[_0x267978[_0x1933('0x4e')]][_0x1933('0x46')]=0x1;transfers[_0x267978['transfertargetuniqueid']]=_[_0x1933('0x47')](agents[_0x267978[_0x1933('0x4e')]]);transfers[_0x267978[_0x1933('0x4e')]][_0x1933('0x9')]=agents[_0x267978[_0x1933('0x41')]][_0x1933('0x9')];transfers[_0x267978[_0x1933('0x4e')]]['calleridname']=agents[_0x267978[_0x1933('0x41')]]['calleridname'];transfers[_0x267978[_0x1933('0x4e')]][_0x1933('0x49')]=utils[_0x1933('0x14')]();transfers[_0x267978[_0x1933('0x4e')]][_0x1933('0x2b')]=utils[_0x1933('0x14')]();transfers[_0x267978[_0x1933('0x4e')]][_0x1933('0x28')]=0x0;transfers[_0x267978[_0x1933('0x4e')]][_0x1933('0x46')]=0x2;}}}catch(_0x54a405){utils[_0x1933('0x1a')](util['format'](_0x1933('0x40'),_0x267978['origtransfereruniqueid']),_0x54a405);}};exports[_0x1933('0x4f')]=function(_0x13fef5){try{utils[_0x1933('0x12')](util[_0x1933('0x4')]('[%s][agents][hangup]',_0x13fef5[_0x1933('0x6')]),_0x13fef5);if(agents[_0x13fef5['uniqueid']]&&agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x1f')]===_0x1933('0x20')){if(_0x13fef5[_0x1933('0x50')]==='21'){agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x1f')]=_0x1933('0x51');agents[_0x13fef5['uniqueid']][_0x1933('0x15')]=_0x1933('0x51');}utils[_0x1933('0x3')](util[_0x1933('0x4')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x13fef5[_0x1933('0x6')],agents[_0x13fef5[_0x1933('0x6')]]['membername'],agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x1f')],agents[_0x13fef5[_0x1933('0x6')]]['lastevent']));writeDB(agents[_0x13fef5[_0x1933('0x6')]]);var _0x3e3a58=unanswered[_0x1933('0x52')](_0x13fef5[_0x1933('0x6')]);if(_0x3e3a58>-0x1){unanswered[_0x1933('0x53')](_0x3e3a58,0x1);}}if(transfers[_0x13fef5[_0x1933('0x6')]]){transfers[_0x13fef5[_0x1933('0x6')]][_0x1933('0xd')]=!![];transfers[_0x13fef5['uniqueid']][_0x1933('0x33')]=utils['now']();transfers[_0x13fef5[_0x1933('0x6')]][_0x1933('0x29')]=utils[_0x1933('0x34')](transfers[_0x13fef5['uniqueid']][_0x1933('0x33')],transfers[_0x13fef5[_0x1933('0x6')]]['agentconnectAt']);transfers[_0x13fef5[_0x1933('0x6')]][_0x1933('0x1f')]='agent';transfers[_0x13fef5['uniqueid']][_0x1933('0x15')]=_0x1933('0x35');utils[_0x1933('0x3')](util[_0x1933('0x4')](_0x1933('0x54'),_0x13fef5[_0x1933('0x6')],transfers[_0x13fef5[_0x1933('0x6')]][_0x1933('0x19')],transfers[_0x13fef5[_0x1933('0x6')]]['reason'],transfers[_0x13fef5[_0x1933('0x6')]][_0x1933('0x15')]));writeDB(transfers[_0x13fef5[_0x1933('0x6')]],!![]);}if(agents[_0x13fef5['uniqueid']]&&agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x2b')]){agents[_0x13fef5[_0x1933('0x6')]]['agentcomplete']=!![];agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x33')]=utils['now']();agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x29')]=utils[_0x1933('0x34')](agents[_0x13fef5[_0x1933('0x6')]]['agentcompleteAt'],agents[_0x13fef5[_0x1933('0x6')]]['agentconnectAt']);agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x1f')]=agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x3a')]?_0x1933('0x3a'):_0x1933('0x55');agents[_0x13fef5[_0x1933('0x6')]]['lastevent']=_0x1933('0x35');utils['info'](util[_0x1933('0x4')](_0x1933('0x54'),_0x13fef5[_0x1933('0x6')],agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x19')],agents[_0x13fef5[_0x1933('0x6')]]['reason'],agents[_0x13fef5[_0x1933('0x6')]][_0x1933('0x15')]));writeDB(agents[_0x13fef5['uniqueid']]);}}catch(_0x1b3a46){utils[_0x1933('0x1a')](util[_0x1933('0x4')](_0x1933('0x56'),_0x13fef5[_0x1933('0x6')]),_0x1b3a46);}};