server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe205=['interface','calleridnum','then','type','agentacw','agentcomplete','acw','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','agentcalledAt','now','lastevent','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','[%s][agents][agentcalled]','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','debug','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswer','abandoned','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentconnect]','isNil','[%s][agents][agentcomplete]','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','calleridname','secondtransfererlinkedid','transfertargetuniqueid','clone','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','[%s][agents][hangup]','lodash','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername'];(function(_0x4a9fb1,_0x273043){var _0x348672=function(_0x142b69){while(--_0x142b69){_0x4a9fb1['push'](_0x4a9fb1['shift']());}};_0x348672(++_0x273043);}(_0xe205,0xa7));var _0x5e20=function(_0x88576c,_0x53c177){_0x88576c=_0x88576c-0x0;var _0xb50943=_0xe205[_0x88576c];return _0xb50943;};'use strict';var _=require(_0x5e20('0x0'));var util=require(_0x5e20('0x1'));var utils=require(_0x5e20('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x3cdbb0,_0x6c1585){utils[_0x5e20('0x3')](util[_0x5e20('0x4')](_0x5e20('0x5'),_0x3cdbb0[_0x5e20('0x6')],_0x3cdbb0['channel'],_0x3cdbb0[_0x5e20('0x7')],_0x3cdbb0[_0x5e20('0x8')],_0x3cdbb0[_0x5e20('0x9')],_0x3cdbb0[_0x5e20('0xa')],_0x3cdbb0['connectedlinenum'],_0x3cdbb0['lastevent']));if(_0x3cdbb0[_0x5e20('0x7')]){utils['getVoiceQueueByName'](_0x3cdbb0['queue'])[_0x5e20('0xb')](function(_0x28c142){if(_0x28c142){_0x3cdbb0['type']=_0x28c142[_0x5e20('0xc')];_0x3cdbb0[_0x5e20('0xd')]=_0x3cdbb0[_0x5e20('0xe')]?_0x28c142[_0x5e20('0xf')]:![];_0x3cdbb0['acwtime']=_0x3cdbb0[_0x5e20('0xd')]?_0x28c142[_0x5e20('0x10')]:0x0;}utils[_0x5e20('0x11')](_0x5e20('0x12'),_0x3cdbb0);});}else{utils[_0x5e20('0x11')](_0x5e20('0x12'),_0x3cdbb0);}if(_0x6c1585){delete transfers[_0x3cdbb0['uniqueid']];}else{delete agents[_0x3cdbb0[_0x5e20('0x13')]];}}exports[_0x5e20('0x14')]=function(_0x22540d){try{utils['debug'](util[_0x5e20('0x4')]('[%s][agents][agentcalled]',_0x22540d[_0x5e20('0x6')]),_0x22540d);agents[_0x22540d['destuniqueid']]=_0x22540d;agents[_0x22540d[_0x5e20('0x13')]][_0x5e20('0x15')]=utils[_0x5e20('0x16')]();agents[_0x22540d[_0x5e20('0x13')]][_0x5e20('0x17')]='called';agents[_0x22540d[_0x5e20('0x13')]][_0x5e20('0x18')]=null;agents[_0x22540d[_0x5e20('0x13')]][_0x5e20('0x19')]=null;utils[_0x5e20('0x3')](util[_0x5e20('0x4')](_0x5e20('0x1a'),_0x22540d[_0x5e20('0x6')],agents[_0x22540d['destuniqueid']][_0x5e20('0x8')],_0x22540d[_0x5e20('0x13')]));}catch(_0x4f900b){utils[_0x5e20('0x1b')](util[_0x5e20('0x4')](_0x5e20('0x1c'),_0x22540d[_0x5e20('0x6')]),_0x4f900b);}};exports['agentringnoanswer']=function(_0x2954fc){try{if(!_['isNil'](agents[_0x2954fc['destuniqueid']])){utils['debug'](util['format'](_0x5e20('0x1d'),_0x2954fc['uniqueid']),_0x2954fc);utils[_0x5e20('0x3')](util[_0x5e20('0x4')](_0x5e20('0x1e'),_0x2954fc[_0x5e20('0x6')],agents[_0x2954fc[_0x5e20('0x13')]][_0x5e20('0x8')],_0x2954fc['destuniqueid']));agents[_0x2954fc[_0x5e20('0x13')]]['agentringnoanswer']=!![];agents[_0x2954fc['destuniqueid']][_0x5e20('0x1f')]=utils[_0x5e20('0x16')]();agents[_0x2954fc[_0x5e20('0x13')]][_0x5e20('0x17')]=_0x5e20('0x20');agents[_0x2954fc[_0x5e20('0x13')]][_0x5e20('0x21')]='timeout';agents[_0x2954fc[_0x5e20('0x13')]][_0x5e20('0x22')]=_0x2954fc[_0x5e20('0x23')]?parseInt(_0x2954fc[_0x5e20('0x23')])/0x3e8:0x0;agents[_0x2954fc['destuniqueid']][_0x5e20('0x24')]=0x0;unanswered[_0x5e20('0x25')](_0x2954fc[_0x5e20('0x13')]);}}catch(_0x222e7a){utils[_0x5e20('0x1b')](util[_0x5e20('0x4')]('[%s][agents][agentringnoanswer]',_0x2954fc[_0x5e20('0x6')]),_0x222e7a);}};exports[_0x5e20('0x26')]=function(_0x543c29){try{_[_0x5e20('0x27')](agents,function(_0x21d1d8,_0x335f1e){if(_0x21d1d8[_0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