server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x1358=['./utils','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','membername','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','uniqueid','connectedlinename','info','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','agentringnoanswerAt','now','lastevent','reason','timeout','ringtime','talktime','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','clone','agentcalledAt','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util'];(function(_0x187443,_0x24c80f){var _0x3ae339=function(_0x78e7e7){while(--_0x78e7e7){_0x187443['push'](_0x187443['shift']());}};_0x3ae339(++_0x24c80f);}(_0x1358,0x1b6));var _0x8135=function(_0x2dafbe,_0x5d04de){_0x2dafbe=_0x2dafbe-0x0;var _0x58a45a=_0x1358[_0x2dafbe];return _0x58a45a;};'use strict';var _=require(_0x8135('0x0'));var util=require(_0x8135('0x1'));var utils=require(_0x8135('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x49dc2b,_0x39387c){utils['info'](util[_0x8135('0x3')](_0x8135('0x4'),_0x49dc2b['uniqueid'],_0x49dc2b[_0x8135('0x5')],_0x49dc2b[_0x8135('0x6')],_0x49dc2b[_0x8135('0x7')],_0x49dc2b['interface'],_0x49dc2b[_0x8135('0x8')],_0x49dc2b[_0x8135('0x9')],_0x49dc2b['lastevent']));if(_0x49dc2b['queue']){utils[_0x8135('0xa')](_0x49dc2b['queue'])[_0x8135('0xb')](function(_0x21f30f){if(_0x21f30f){_0x49dc2b[_0x8135('0xc')]=_0x21f30f['type'];_0x49dc2b[_0x8135('0xd')]=_0x49dc2b[_0x8135('0xe')]?_0x21f30f[_0x8135('0xf')]:![];_0x49dc2b[_0x8135('0x10')]=_0x49dc2b[_0x8135('0xd')]?_0x21f30f[_0x8135('0x11')]:0x0;}utils[_0x8135('0x12')]('CreateVoiceAgentReport',_0x49dc2b);});}else{utils[_0x8135('0x12')](_0x8135('0x13'),_0x49dc2b);}if(_0x39387c){delete transfers[_0x49dc2b['uniqueid']];}else{delete agents[_0x49dc2b[_0x8135('0x14')]];}}exports[_0x8135('0x15')]=function(_0x4a3fa8){try{utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x17'),_0x4a3fa8[_0x8135('0x18')]),_0x4a3fa8);agents[_0x4a3fa8['destuniqueid']]=_0x4a3fa8;agents[_0x4a3fa8[_0x8135('0x14')]]['agentcalledAt']=utils['now']();agents[_0x4a3fa8[_0x8135('0x14')]]['lastevent']='called';agents[_0x4a3fa8['destuniqueid']][_0x8135('0x9')]=null;agents[_0x4a3fa8[_0x8135('0x14')]][_0x8135('0x19')]=null;utils[_0x8135('0x1a')](util[_0x8135('0x3')](_0x8135('0x1b'),_0x4a3fa8['uniqueid'],agents[_0x4a3fa8[_0x8135('0x14')]][_0x8135('0x7')],_0x4a3fa8[_0x8135('0x14')]));}catch(_0x4bdfce){utils[_0x8135('0x1c')](util['format'](_0x8135('0x17'),_0x4a3fa8[_0x8135('0x18')]),_0x4bdfce);}};exports[_0x8135('0x1d')]=function(_0x1089c6){try{if(!_[_0x8135('0x1e')](agents[_0x1089c6[_0x8135('0x14')]])){utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x1f'),_0x1089c6[_0x8135('0x18')]),_0x1089c6);utils['info'](util[_0x8135('0x3')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x1089c6[_0x8135('0x18')],agents[_0x1089c6[_0x8135('0x14')]][_0x8135('0x7')],_0x1089c6['destuniqueid']));agents[_0x1089c6['destuniqueid']]['agentringnoanswer']=!![];agents[_0x1089c6['destuniqueid']][_0x8135('0x20')]=utils[_0x8135('0x21')]();agents[_0x1089c6[_0x8135('0x14')]][_0x8135('0x22')]='timeout';agents[_0x1089c6['destuniqueid']][_0x8135('0x23')]=_0x8135('0x24');agents[_0x1089c6[_0x8135('0x14')]]['holdtime']=_0x1089c6['ringtime']?parseInt(_0x1089c6[_0x8135('0x25')])/0x3e8:0x0;agents[_0x1089c6[_0x8135('0x14')]][_0x8135('0x26')]=0x0;unanswered['push'](_0x1089c6[_0x8135('0x14')]);}}catch(_0x5a9f31){utils['error'](util[_0x8135('0x3')]('[%s][agents][agentringnoanswer]',_0x1089c6['uniqueid']),_0x5a9f31);}};exports[_0x8135('0x27')]=function(_0x5cf552){try{_[_0x8135('0x28')](agents,function(_0x3c0220,_0x3fca1f){if(_0x3c0220['uniqueid']==_0x5cf552[_0x8135('0x18')]&&!_['includes'](unanswered,_0x3c0220[_0x8135('0x14')])){utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x29'),_0x5cf552['uniqueid']),_0x5cf552);utils['info'](util['format'](_0x8135('0x2a'),_0x5cf552['uniqueid'],_0x3c0220['membername'],_0x3c0220[_0x8135('0x14')]));_0x3c0220[_0x8135('0x1d')]=!![];_0x3c0220[_0x8135('0x20')]=utils[_0x8135('0x21')]();_0x3c0220[_0x8135('0x22')]=_0x8135('0x2b');_0x3c0220['reason']=_0x8135('0x2b');_0x3c0220[_0x8135('0x2c')]=_0x5cf552[_0x8135('0x2c')];_0x3c0220[_0x8135('0x26')]=0x0;writeDB(_0x3c0220);}});}catch(_0x38fd62){utils[_0x8135('0x1c')](util['format']('[%s][agents][queuecallerabandon]',_0x5cf552[_0x8135('0x18')]),_0x38fd62);}};exports[_0x8135('0x2d')]=function(_0x310fd7){try{if(agents[_0x310fd7['destuniqueid']]){utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x2e'),_0x310fd7[_0x8135('0x18')]),_0x310fd7);utils['info'](util[_0x8135('0x3')](_0x8135('0x2f'),_0x310fd7[_0x8135('0x18')],agents[_0x310fd7['destuniqueid']][_0x8135('0x7')],_0x310fd7[_0x8135('0x14')]));agents[_0x310fd7[_0x8135('0x14')]][_0x8135('0x30')]=utils[_0x8135('0x21')]();agents[_0x310fd7['destuniqueid']][_0x8135('0x9')]=_0x310fd7[_0x8135('0x9')];agents[_0x310fd7[_0x8135('0x14')]][_0x8135('0x19')]=_0x310fd7[_0x8135('0x19')];agents[_0x310fd7[_0x8135('0x14')]][_0x8135('0x2c')]=_0x310fd7['ringtime'];agents[_0x310fd7[_0x8135('0x14')]]['lastevent']=_0x8135('0x31');_[_0x8135('0x28')](agents,function(_0x18b609,_0x1bb691){if(_0x18b609[_0x8135('0x14')]!=_0x310fd7[_0x8135('0x14')]&&_0x18b609['uniqueid']==_0x310fd7[_0x8135('0x18')]){_0x18b609[_0x8135('0x26')]=0x0;_0x18b609[_0x8135('0x2c')]=_0x310fd7[_0x8135('0x25')];_0x18b609[_0x8135('0x1d')]=!![];_0x18b609[_0x8135('0x20')]=utils[_0x8135('0x21')]();_0x18b609[_0x8135('0x22')]=_0x8135('0x32');_0x18b609[_0x8135('0x23')]=_0x8135('0x32');_0x18b609['answeredelsewheredestinationuniqueid']=_0x310fd7[_0x8135('0x14')];_0x18b609['answeredelsewheremembername']=_0x310fd7[_0x8135('0x7')];writeDB(_0x18b609);}});}}catch(_0x1c5d64){utils[_0x8135('0x1c')](util[_0x8135('0x3')](_0x8135('0x2e'),_0x310fd7[_0x8135('0x18')]),_0x1c5d64);}};exports[_0x8135('0xe')]=function(_0x503f7f){try{if(!_[_0x8135('0x1e')](agents[_0x503f7f[_0x8135('0x14')]])){utils['debug'](util[_0x8135('0x3')](_0x8135('0x33'),_0x503f7f[_0x8135('0x18')]),_0x503f7f);utils[_0x8135('0x1a')](util['format'](_0x8135('0x34'),_0x503f7f[_0x8135('0x18')],agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x7')],_0x503f7f[_0x8135('0x14')]));agents[_0x503f7f['destuniqueid']][_0x8135('0xe')]=!![];agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x35')]=utils[_0x8135('0x21')]();agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x26')]=utils[_0x8135('0x36')](agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x35')],agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x30')]);agents[_0x503f7f[_0x8135('0x14')]][_0x8135('0x23')]=_0x503f7f[_0x8135('0x23')];agents[_0x503f7f['destuniqueid']][_0x8135('0x22')]=_0x8135('0x37');writeDB(agents[_0x503f7f[_0x8135('0x14')]]);}}catch(_0x5dd545){utils['error'](util[_0x8135('0x3')](_0x8135('0x33'),_0x503f7f['uniqueid']),_0x5dd545);}};exports[_0x8135('0x38')]=function(_0x46438f){try{if(!_[_0x8135('0x1e')](agents[_0x46438f[_0x8135('0x39')]])){utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x3a'),_0x46438f[_0x8135('0x18')]),_0x46438f);utils[_0x8135('0x1a')](util['format'](_0x8135('0x3b'),_0x46438f[_0x8135('0x18')],agents[_0x46438f[_0x8135('0x39')]]['membername'],agents[_0x46438f[_0x8135('0x39')]][_0x8135('0x18')]));agents[_0x46438f['transfereruniqueid']][_0x8135('0x3c')]=!![];agents[_0x46438f[_0x8135('0x39')]][_0x8135('0x3d')]=_0x8135('0x3e');agents[_0x46438f[_0x8135('0x39')]][_0x8135('0x3f')]=_0x46438f[_0x8135('0x40')];agents[_0x46438f['transfereruniqueid']]['transferuniqueid']=agents[_0x46438f[_0x8135('0x39')]][_0x8135('0x18')];}}catch(_0x4e62ff){utils['error'](util['format'](_0x8135('0x3a'),_0x46438f[_0x8135('0x18')]),_0x4e62ff);}};exports['attendedtransfer']=function(_0x81a5b2){try{utils[_0x8135('0x16')](util[_0x8135('0x3')]('[%s][agents][attendedtransfer]',_0x81a5b2[_0x8135('0x41')]),_0x81a5b2);if(_0x81a5b2['origtransfereruniqueid']==_0x81a5b2[_0x8135('0x42')]){if(!_['isNil'](agents[_0x81a5b2[_0x8135('0x43')]])){utils[_0x8135('0x1a')](util[_0x8135('0x3')](_0x8135('0x44'),_0x81a5b2['origtransfereruniqueid'],agents[_0x81a5b2[_0x8135('0x43')]]['membername']));agents[_0x81a5b2[_0x8135('0x43')]][_0x8135('0x3c')]=!![];agents[_0x81a5b2['secondtransfereruniqueid']][_0x8135('0x3d')]=_0x8135('0x45');agents[_0x81a5b2['secondtransfereruniqueid']]['transferexten']=_0x81a5b2[_0x8135('0x46')];agents[_0x81a5b2[_0x8135('0x43')]][_0x8135('0x47')]=_0x81a5b2[_0x8135('0x41')];}if(_0x81a5b2[_0x8135('0x48')]&&agents[_0x81a5b2[_0x8135('0x48')]]){agents[_0x81a5b2[_0x8135('0x48')]][_0x8135('0x49')]=0x1;transfers[_0x81a5b2['transfereeuniqueid']]=_['clone'](agents[_0x81a5b2[_0x8135('0x48')]]);transfers[_0x81a5b2['transfereeuniqueid']][_0x8135('0x8')]=agents[_0x81a5b2[_0x8135('0x43')]][_0x8135('0x8')];transfers[_0x81a5b2['transfereeuniqueid']][_0x8135('0x4a')]=agents[_0x81a5b2[_0x8135('0x43')]][_0x8135('0x4a')];transfers[_0x81a5b2['transfereeuniqueid']]['agentcalledAt']=utils['now']();transfers[_0x81a5b2[_0x8135('0x48')]]['agentconnectAt']=utils[_0x8135('0x21')]();transfers[_0x81a5b2[_0x8135('0x48')]][_0x8135('0x2c')]=0x0;transfers[_0x81a5b2[_0x8135('0x48')]][_0x8135('0x49')]=0x2;}}else if(_0x81a5b2['secondtransfereruniqueid']==_0x81a5b2[_0x8135('0x4b')]){if(!_[_0x8135('0x1e')](agents[_0x81a5b2[_0x8135('0x41')]])){utils[_0x8135('0x1a')](util['format'](_0x8135('0x44'),_0x81a5b2[_0x8135('0x41')],agents[_0x81a5b2[_0x8135('0x41')]][_0x8135('0x7')]));agents[_0x81a5b2[_0x8135('0x41')]][_0x8135('0x3c')]=!![];agents[_0x81a5b2[_0x8135('0x41')]][_0x8135('0x3d')]=_0x8135('0x45');agents[_0x81a5b2[_0x8135('0x41')]][_0x8135('0x3f')]=_0x81a5b2[_0x8135('0x4c')];agents[_0x81a5b2['origtransfereruniqueid']][_0x8135('0x47')]=_0x81a5b2[_0x8135('0x43')];}if(_0x81a5b2[_0x8135('0x4d')]&&agents[_0x81a5b2[_0x8135('0x4d')]]){agents[_0x81a5b2[_0x8135('0x4d')]][_0x8135('0x49')]=0x1;transfers[_0x81a5b2['transfertargetuniqueid']]=_[_0x8135('0x4e')](agents[_0x81a5b2[_0x8135('0x4d')]]);transfers[_0x81a5b2['transfertargetuniqueid']]['calleridnum']=agents[_0x81a5b2[_0x8135('0x41')]][_0x8135('0x8')];transfers[_0x81a5b2['transfertargetuniqueid']]['calleridname']=agents[_0x81a5b2[_0x8135('0x41')]]['calleridname'];transfers[_0x81a5b2[_0x8135('0x4d')]][_0x8135('0x4f')]=utils[_0x8135('0x21')]();transfers[_0x81a5b2[_0x8135('0x4d')]][_0x8135('0x30')]=utils['now']();transfers[_0x81a5b2['transfertargetuniqueid']][_0x8135('0x2c')]=0x0;transfers[_0x81a5b2[_0x8135('0x4d')]][_0x8135('0x49')]=0x2;}}}catch(_0x2cf284){utils[_0x8135('0x1c')](util[_0x8135('0x3')]('[%s][agents][attendedtransfer]',_0x81a5b2[_0x8135('0x41')]),_0x2cf284);}};exports[_0x8135('0x50')]=function(_0xb3ebd4){try{utils[_0x8135('0x16')](util[_0x8135('0x3')](_0x8135('0x51'),_0xb3ebd4['uniqueid']),_0xb3ebd4);if(agents[_0xb3ebd4[_0x8135('0x18')]]&&agents[_0xb3ebd4['uniqueid']][_0x8135('0x23')]===_0x8135('0x24')){if(_0xb3ebd4[_0x8135('0x52')]==='21'){agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x23')]=_0x8135('0x53');agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x22')]='rejected';}utils['info'](util['format'](_0x8135('0x54'),_0xb3ebd4['uniqueid'],agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x7')],agents[_0xb3ebd4[_0x8135('0x18')]]['reason'],agents[_0xb3ebd4['uniqueid']][_0x8135('0x22')]));writeDB(agents[_0xb3ebd4[_0x8135('0x18')]]);var _0x5bafdc=unanswered[_0x8135('0x55')](_0xb3ebd4['uniqueid']);if(_0x5bafdc>-0x1){unanswered[_0x8135('0x56')](_0x5bafdc,0x1);}}if(transfers[_0xb3ebd4[_0x8135('0x18')]]){transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0xe')]=!![];transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x35')]=utils[_0x8135('0x21')]();transfers[_0xb3ebd4[_0x8135('0x18')]]['talktime']=utils['diffTime'](transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x35')],transfers[_0xb3ebd4['uniqueid']][_0x8135('0x30')]);transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x23')]=_0x8135('0x57');transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x22')]='complete';utils[_0x8135('0x1a')](util['format'](_0x8135('0x54'),_0xb3ebd4['uniqueid'],transfers[_0xb3ebd4[_0x8135('0x18')]]['membername'],transfers[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x23')],transfers[_0xb3ebd4['uniqueid']][_0x8135('0x22')]));writeDB(transfers[_0xb3ebd4['uniqueid']],!![]);}if(agents[_0xb3ebd4[_0x8135('0x18')]]&&agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x30')]){agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0xe')]=!![];agents[_0xb3ebd4[_0x8135('0x18')]]['agentcompleteAt']=utils['now']();agents[_0xb3ebd4['uniqueid']][_0x8135('0x26')]=utils[_0x8135('0x36')](agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x35')],agents[_0xb3ebd4[_0x8135('0x18')]]['agentconnectAt']);agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x23')]=agents[_0xb3ebd4[_0x8135('0x18')]][_0x8135('0x3c')]?'transfer':_0x8135('0x57');agents[_0xb3ebd4[_0x8135('0x18')]]['lastevent']=_0x8135('0x37');utils[_0x8135('0x1a')](util[_0x8135('0x3')](_0x8135('0x54'),_0xb3ebd4[_0x8135('0x18')],agents[_0xb3ebd4[_0x8135('0x18')]]['membername'],agents[_0xb3ebd4['uniqueid']][_0x8135('0x23')],agents[_0xb3ebd4['uniqueid']][_0x8135('0x22')]));writeDB(agents[_0xb3ebd4[_0x8135('0x18')]]);}}catch(_0x53cb27){utils['error'](util['format'](_0x8135('0x51'),_0xb3ebd4[_0x8135('0x18')]),_0x53cb27);}};