server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xd87e=['getVoiceQueueByName','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','format','[%s][agents][agentcalled]','uniqueid','destuniqueid','agentcalledAt','now','called','connectedlinenum','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','[%s][agents][agentringnoanswer]','timeout','reason','holdtime','ringtime','talktime','push','queuecallerabandon','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connectedlinename','forIn','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','agentconnectAt','complete','blindtransfer','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfereruniqueid','transfer','transfertype','blind','transferexten','extension','[%s][agents][blindtransfer]','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transferuniqueid','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','channel','queue','interface','lastevent'];(function(_0x10c600,_0x3c8887){var _0xdd4940=function(_0x2e72a9){while(--_0x2e72a9){_0x10c600['push'](_0x10c600['shift']());}};_0xdd4940(++_0x3c8887);}(_0xd87e,0x1bf));var _0xed87=function(_0x5ed46a,_0x1ed3bd){_0x5ed46a=_0x5ed46a-0x0;var _0x2eebd3=_0xd87e[_0x5ed46a];return _0x2eebd3;};'use strict';var _=require(_0xed87('0x0'));var util=require(_0xed87('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x334485,_0x189fdd){utils[_0xed87('0x2')](util['format'](_0xed87('0x3'),_0x334485['uniqueid'],_0x334485[_0xed87('0x4')],_0x334485[_0xed87('0x5')],_0x334485['membername'],_0x334485[_0xed87('0x6')],_0x334485['calleridnum'],_0x334485['connectedlinenum'],_0x334485[_0xed87('0x7')]));if(_0x334485[_0xed87('0x5')]){utils[_0xed87('0x8')](_0x334485[_0xed87('0x5')])['then'](function(_0x191ca1){if(_0x191ca1){_0x334485[_0xed87('0x9')]=_0x191ca1[_0xed87('0x9')];_0x334485[_0xed87('0xa')]=_0x334485[_0xed87('0xb')]?_0x191ca1[_0xed87('0xc')]:![];_0x334485[_0xed87('0xd')]=_0x334485['agentacw']?_0x191ca1[_0xed87('0xe')]:0x0;}utils[_0xed87('0xf')]('CreateVoiceAgentReport',_0x334485);});}else{utils[_0xed87('0xf')](_0xed87('0x10'),_0x334485);}if(_0x189fdd){delete transfers[_0x334485['uniqueid']];}else{delete agents[_0x334485['destuniqueid']];}}exports[_0xed87('0x11')]=function(_0x32276e){try{utils[_0xed87('0x12')](util[_0xed87('0x13')](_0xed87('0x14'),_0x32276e[_0xed87('0x15')]),_0x32276e);agents[_0x32276e['destuniqueid']]=_0x32276e;agents[_0x32276e[_0xed87('0x16')]][_0xed87('0x17')]=utils[_0xed87('0x18')]();agents[_0x32276e[_0xed87('0x16')]][_0xed87('0x7')]=_0xed87('0x19');agents[_0x32276e[_0xed87('0x16')]][_0xed87('0x1a')]=null;agents[_0x32276e[_0xed87('0x16')]]['connectedlinename']=null;utils[_0xed87('0x2')](util[_0xed87('0x13')](_0xed87('0x1b'),_0x32276e[_0xed87('0x15')],agents[_0x32276e['destuniqueid']][_0xed87('0x1c')],_0x32276e[_0xed87('0x16')]));}catch(_0x8920a1){utils[_0xed87('0x1d')](util[_0xed87('0x13')](_0xed87('0x14'),_0x32276e[_0xed87('0x15')]),_0x8920a1);}};exports[_0xed87('0x1e')]=function(_0x3b7981){try{if(!_['isNil'](agents[_0x3b7981['destuniqueid']])){utils['debug'](util['format'](_0xed87('0x1f'),_0x3b7981['uniqueid']),_0x3b7981);utils[_0xed87('0x2')](util[_0xed87('0x13')]('[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout',_0x3b7981[_0xed87('0x15')],agents[_0x3b7981['destuniqueid']][_0xed87('0x1c')],_0x3b7981[_0xed87('0x16')]));agents[_0x3b7981[_0xed87('0x16')]][_0xed87('0x1e')]=!![];agents[_0x3b7981[_0xed87('0x16')]]['agentringnoanswerAt']=utils[_0xed87('0x18')]();agents[_0x3b7981[_0xed87('0x16')]][_0xed87('0x7')]=_0xed87('0x20');agents[_0x3b7981[_0xed87('0x16')]][_0xed87('0x21')]=_0xed87('0x20');agents[_0x3b7981[_0xed87('0x16')]][_0xed87('0x22')]=_0x3b7981[_0xed87('0x23')]?parseInt(_0x3b7981[_0xed87('0x23')])/0x3e8:0x0;agents[_0x3b7981[_0xed87('0x16')]][_0xed87('0x24')]=0x0;unanswered[_0xed87('0x25')](_0x3b7981['destuniqueid']);}}catch(_0xb32b1c){utils[_0xed87('0x1d')](util['format'](_0xe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nts[_0x25f837[_0xed87('0x4d')]]);transfers[_0x25f837[_0xed87('0x4d')]][_0xed87('0x50')]=agents[_0x25f837[_0xed87('0x48')]][_0xed87('0x50')];transfers[_0x25f837[_0xed87('0x4d')]]['calleridname']=agents[_0x25f837[_0xed87('0x48')]][_0xed87('0x51')];transfers[_0x25f837[_0xed87('0x4d')]][_0xed87('0x17')]=utils[_0xed87('0x18')]();transfers[_0x25f837[_0xed87('0x4d')]][_0xed87('0x39')]=utils[_0xed87('0x18')]();transfers[_0x25f837['transfereeuniqueid']][_0xed87('0x22')]=0x0;transfers[_0x25f837[_0xed87('0x4d')]][_0xed87('0x4e')]=0x2;}}else if(_0x25f837[_0xed87('0x48')]==_0x25f837[_0xed87('0x52')]){if(!_[_0xed87('0x34')](agents[_0x25f837['origtransfereruniqueid']])){utils['info'](util[_0xed87('0x13')](_0xed87('0x49'),_0x25f837[_0xed87('0x46')],agents[_0x25f837[_0xed87('0x46')]][_0xed87('0x1c')]));agents[_0x25f837[_0xed87('0x46')]][_0xed87('0x3e')]=!![];agents[_0x25f837[_0xed87('0x46')]]['transfertype']=_0xed87('0x4a');agents[_0x25f837['origtransfereruniqueid']][_0xed87('0x41')]=_0x25f837[_0xed87('0x53')];agents[_0x25f837['origtransfereruniqueid']][_0xed87('0x4c')]=_0x25f837[_0xed87('0x48')];}if(_0x25f837['transfertargetuniqueid']&&agents[_0x25f837[_0xed87('0x54')]]){agents[_0x25f837[_0xed87('0x54')]][_0xed87('0x4e')]=0x1;transfers[_0x25f837[_0xed87('0x54')]]=_[_0xed87('0x4f')](agents[_0x25f837['transfertargetuniqueid']]);transfers[_0x25f837[_0xed87('0x54')]][_0xed87('0x50')]=agents[_0x25f837[_0xed87('0x46')]][_0xed87('0x50')];transfers[_0x25f837['transfertargetuniqueid']]['calleridname']=agents[_0x25f837[_0xed87('0x46')]][_0xed87('0x51')];transfers[_0x25f837['transfertargetuniqueid']][_0xed87('0x17')]=utils[_0xed87('0x18')]();transfers[_0x25f837[_0xed87('0x54')]][_0xed87('0x39')]=utils[_0xed87('0x18')]();transfers[_0x25f837[_0xed87('0x54')]][_0xed87('0x22')]=0x0;transfers[_0x25f837[_0xed87('0x54')]][_0xed87('0x4e')]=0x2;}}}catch(_0x38b588){utils[_0xed87('0x1d')](util[_0xed87('0x13')](_0xed87('0x45'),_0x25f837[_0xed87('0x46')]),_0x38b588);}};exports['hangup']=function(_0xa81cc8){try{utils[_0xed87('0x12')](util['format']('[%s][agents][hangup]',_0xa81cc8[_0xed87('0x15')]),_0xa81cc8);if(agents[_0xa81cc8[_0xed87('0x15')]]&&agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x21')]===_0xed87('0x20')){if(_0xa81cc8[_0xed87('0x55')]==='21'){agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x21')]='rejected';agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x7')]=_0xed87('0x56');}utils[_0xed87('0x2')](util[_0xed87('0x13')](_0xed87('0x57'),_0xa81cc8[_0xed87('0x15')],agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x1c')],agents[_0xa81cc8[_0xed87('0x15')]]['reason'],agents[_0xa81cc8['uniqueid']]['lastevent']));writeDB(agents[_0xa81cc8[_0xed87('0x15')]]);var _0x7d3e21=unanswered[_0xed87('0x58')](_0xa81cc8[_0xed87('0x15')]);if(_0x7d3e21>-0x1){unanswered[_0xed87('0x59')](_0x7d3e21,0x1);}}if(transfers[_0xa81cc8['uniqueid']]){transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0xb')]=!![];transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x37')]=utils[_0xed87('0x18')]();transfers[_0xa81cc8[_0xed87('0x15')]]['talktime']=utils['diffTime'](transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x37')],transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x39')]);transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x21')]=_0xed87('0x5a');transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x7')]=_0xed87('0x3a');utils[_0xed87('0x2')](util[_0xed87('0x13')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0xa81cc8[_0xed87('0x15')],transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x1c')],transfers[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x21')],transfers[_0xa81cc8[_0xed87('0x15')]]['lastevent']));writeDB(transfers[_0xa81cc8[_0xed87('0x15')]],!![]);}if(agents[_0xa81cc8[_0xed87('0x15')]]&&agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x39')]){agents[_0xa81cc8['uniqueid']]['agentcomplete']=!![];agents[_0xa81cc8['uniqueid']]['agentcompleteAt']=utils['now']();agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x24')]=utils[_0xed87('0x38')](agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x37')],agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x39')]);agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x21')]=agents[_0xa81cc8['uniqueid']]['transfer']?_0xed87('0x3e'):_0xed87('0x5a');agents[_0xa81cc8[_0xed87('0x15')]][_0xed87('0x7')]=_0xed87('0x3a');utils['info'](util['format'](_0xed87('0x57'),_0xa81cc8[_0xed87('0x15')],agents[_0xa81cc8['uniqueid']][_0xed87('0x1c')],agents[_0xa81cc8['uniqueid']][_0xed87('0x21')],agents[_0xa81cc8['uniqueid']][_0xed87('0x7')]));writeDB(agents[_0xa81cc8[_0xed87('0x15')]]);}}catch(_0x3dd107){utils[_0xed87('0x1d')](util[_0xed87('0x13')]('[%s][agents][hangup]',_0xa81cc8[_0xed87('0x15')]),_0x3dd107);}};