server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7752=['[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','now','reason','holdtime','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','[%s][agents][attendedtransfer]','origtransfereruniqueid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','secondtransfererlinkedid','transfertargetuniqueid','hangup','[%s][agents][hangup]','timeout','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','lodash','util','./utils','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','membername','connectedlinenum','lastevent','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','[%s][agents][agentcalled]','agentcalledAt','connectedlinename','error','agentringnoanswer','isNil','debug','[%s][agents][agentringnoanswer]','info'];(function(_0xa1d3d0,_0x2f5281){var _0x5e50ac=function(_0x12dcdf){while(--_0x12dcdf){_0xa1d3d0['push'](_0xa1d3d0['shift']());}};_0x5e50ac(++_0x2f5281);}(_0x7752,0x142));var _0x2775=function(_0x469847,_0x1c79cc){_0x469847=_0x469847-0x0;var _0x24d01e=_0x7752[_0x469847];return _0x24d01e;};'use strict';var _=require(_0x2775('0x0'));var util=require(_0x2775('0x1'));var utils=require(_0x2775('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x4f5565,_0x3c72b2){utils['info'](util[_0x2775('0x3')](_0x2775('0x4'),_0x4f5565[_0x2775('0x5')],_0x4f5565['channel'],_0x4f5565['queue'],_0x4f5565[_0x2775('0x6')],_0x4f5565['interface'],_0x4f5565['calleridnum'],_0x4f5565[_0x2775('0x7')],_0x4f5565[_0x2775('0x8')]));if(_0x4f5565[_0x2775('0x9')]){utils[_0x2775('0xa')](_0x4f5565[_0x2775('0x9')])[_0x2775('0xb')](function(_0x12545d){if(_0x12545d){_0x4f5565[_0x2775('0xc')]=_0x12545d['type'];_0x4f5565[_0x2775('0xd')]=_0x4f5565[_0x2775('0xe')]?_0x12545d[_0x2775('0xf')]:![];_0x4f5565[_0x2775('0x10')]=_0x4f5565[_0x2775('0xd')]?_0x12545d[_0x2775('0x11')]:0x0;}utils[_0x2775('0x12')](_0x2775('0x13'),_0x4f5565);});}else{utils[_0x2775('0x12')]('CreateVoiceAgentReport',_0x4f5565);}if(_0x3c72b2){delete transfers[_0x4f5565[_0x2775('0x5')]];}else{delete agents[_0x4f5565[_0x2775('0x14')]];}}exports['agentcalled']=function(_0x171cb7){try{utils['debug'](util[_0x2775('0x3')](_0x2775('0x15'),_0x171cb7[_0x2775('0x5')]),_0x171cb7);agents[_0x171cb7[_0x2775('0x14')]]=_0x171cb7;agents[_0x171cb7[_0x2775('0x14')]][_0x2775('0x16')]=utils['now']();agents[_0x171cb7[_0x2775('0x14')]][_0x2775('0x8')]='called';agents[_0x171cb7[_0x2775('0x14')]][_0x2775('0x7')]=null;agents[_0x171cb7['destuniqueid']][_0x2775('0x17')]=null;utils['info'](util['format']('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x171cb7[_0x2775('0x5')],agents[_0x171cb7[_0x2775('0x14')]][_0x2775('0x6')],_0x171cb7['destuniqueid']));}catch(_0xd7bb34){utils[_0x2775('0x18')](util[_0x2775('0x3')]('[%s][agents][agentcalled]',_0x171cb7['uniqueid']),_0xd7bb34);}};exports[_0x2775('0x19')]=function(_0x266359){try{if(!_[_0x2775('0x1a')](agents[_0x266359[_0x2775('0x14')]])){utils[_0x2775('0x1b')](util[_0x2775('0x3')](_0x2775('0x1c'),_0x266359[_0x2775('0x5')]),_0x266359);utils[_0x2775('0x1d')](util[_0x2775('0x3')](_0x2775('0x1e'),_0x266359['uniqueid'],agents[_0x266359[_0x2775('0x14')]][_0x2775('0x6')],_0x266359[_0x2775('0x14')]));agents[_0x266359[_0x2775('0x14')]][_0x2775('0x19')]=!![];agents[_0x266359[_0x2775('0x14')]][_0x2775('0x1f')]=utils[_0x2775('0x20')]();agents[_0x266359['destuniqueid']][_0x2775('0x8')]='timeout';agents[_0x266359['destuniqueid']][_0x2775('0x21')]='timeout';agents[_0x266359[_0x2775('0x14')]][_0x2775('0x22')]=_0x266359[_0x2775('0x23')]?parseInt(_0x266359['ringtime'])/0x3e8:0x0;agents[_0x266359['destuniqueid']][_0x2775('0x24')]=0x0;unanswered[_0x2775('0x25')](_0x266359[_0x2775('0x14')]);}}catch(_0x2e77fd){utils[_0x2775('0x18')](util[_0x2775('0x3')](_0x2775('0x1c'),_0x266359[_0x2775('0x5')]),_0x2e77fd);}};exports[_0x2775('0x26')]=function(_0x39e588){try{_[_0x2775('0x27')](agents,function(_0x1861ee,_0x456272){if(_0x1861ee['uniqueid']==_0x39e588[_0x2775('0x5')]&&!_[_0x2775('0x28')](unanswered,_0x1861ee[_0x2775('0x14')])){utils[_0x2775('0x1b')](util[_0x2775('0x3')](_0x2775('0x29'),_0x39e588[_0x2775('0x5')]),_0x39e588);utils[_0x2775('0x1d')](util[_0x2775('0x3')](_0x2775('0x2a'),_0x39e588['uniqueid'],_0x1861ee['membername'],_0x1861ee[_0x2775('0x14')]));_0x1861ee[_0x2775('0x19')]=!![];_0x1861ee[_0x2775('0x1f')]=utils[_0x2775('0x20')]();_0x1861ee['lastevent']='abandoned';_0x1861ee[_0x2775('0x21')]=_0x2775('0x2b');_0x1861ee[_0x2775('0x22')]=_0x39e588[_0x2775('0x22')];_0x1861ee['talktime']=0x0;writeDB(_0x1861ee);}});}catch(_0x20a8bc){utils[_0x2775('0x18')](util[_0x2775('0x3')]('[%s][agents][queuecallerabandon]',_0x39e588['uniqueid']),_0x20a8bc);}};exports[_0x2775('0x2c')]=function(_0x1140b9){try{if(agents[_0x1140b9[_0x2775('0x14')]]){utils[_0x2775('0x1b')](util[_0x2775('0x3')](_0x2775('0x2d'),_0x1140b9['uniqueid']),_0x1140b9);utils['info'](util['format'](_0x2775('0x2e'),_0x1140b9['uniqueid'],agents[_0x1140b9[_0x2775('0x14')]][_0x2775('0x6')],_0x1140b9['destuniqueid']));agents[_0x1140b9[_0x2775('0x14')]][_0x2775('0x2f')]=utils[_0x2775('0x20')]();agents[_0x1140b9[_0x2775('0x14')]][_0x2775('0x7')]=_0x1140b9['connectedlinenum'];agents[_0x1140b9[_0x2775('0x14')]][_0x2775('0x17')]=_0x1140b9[_0x2775('0x17')];agents[_0x1140b9[_0x2775('0x14')]][_0x2775('0x22')]=_0x1140b9[_0x2775('0x23')];agents[_0x1140b9['destuniqueid']][_0x2775('0x8')]='connect';_[_0x2775('0x27')](agents,function(_0x4571ba,_0x43bac1){if(_0x4571ba[_0x2775('0x14')]!=_0x1140b9[_0x2775('0x14')]&&_0x4571ba[_0x2775('0x5')]==_0x1140b9[_0x2775('0x5')]){_0x4571ba[_0x2775('0x24')]=0x0;_0x4571ba['holdtime']=_0x1140b9[_0x2775('0x23')];_0x4571ba['agentringnoanswer']=!![];_0x4571ba[_0x2775('0x1f')]=utils[_0x2775('0x20')]();_0x4571ba[_0x2775('0x8')]=_0x2775('0x30');_0x4571ba['reason']=_0x2775('0x30');_0x4571ba[_0x2775('0x31')]=_0x1140b9[_0x2775('0x14')];_0x4571ba[_0x2775('0x32')]=_0x1140b9[_0x2775('0x6')];writeDB(_0x4571ba);}});}}catch(_0x2e4993){utils[_0x2775('0x18')](util[_0x2775('0x3')](_0x2775('0x2d'),_0x1140b9[_0x2775('0x5')]),_0x2e4993);}};exports[_0x2775('0xe')]=function(_0x81a411){try{if(!_[_0x2775('0x1a')](agents[_0x81a411[_0x2775('0x14')]])){utils[_0x2775('0x1b')](util[_0x2775('0x3')](_0x2775('0x33'),_0x81a411[_0x2775('0x5')]),_0x81a411);utils[_0x2775('0x1d')](util['format'](_0x2775('0x34'),_0x81a411[_0x2775('0x5')],agents[_0x81a411[_0x2775('0x14')]][_0x2775('0x6')],_0x81a411['destuniqueid']));agents[_0x81a411[_0x2775('0x14')]][_0x2775('0xe')]=!![];agents[_0x81a411[_0x2775('0x14')]]['agentcompleteAt']=utils[_0x2775('0x20')]();agents[_0x81a411['destuniqueid']][_0x2775('0x24')]=utils[_0x2775('0x35')](agents[_0x81a411['destuniqueid']][_0x2775('0x36')],agents[_0x81a411['destuniqueid']]['agentconnectAt']);agents[_0x81a411['destuniqueid']][_0x2775('0x21')]=_0x81a411[_0x2775('0x21')];agents[_0x81a411[_0x2775('0x14')]][_0x2775('0x8')]=_0x2775('0x37');writeDB(agents[_0x81a411['destuniqueid']]);}}catch(_0x1f39ad){utils[_0x2775('0x18')](util[_0x2775('0x3')](_0x2775('0x33'),_0x81a411[_0x2775('0x5')]),_0x1f39ad);}};exports[_0x2775('0x38')]=function(_0x54eba4){try{if(!_[_0x2775('0x1a')](agents[_0x54eba4[_0x2775('0x39')]])){utils[_0x2775('0x1b')](util[_0x2775('0x3')](_0x2775('0x3a'),_0x54eba4[_0x2775('0x5')]),_0x54eba4);utils[_0x2775('0x1d')](util[_0x2775('0x3')](_0x2775('0x3b'),_0x54eba4[_0x2775('0x5')],agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x6')],agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x5')]));agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x3c')]=!![];agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x3d')]=_0x2775('0x3e');agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x3f')]=_0x54eba4[_0x2775('0x40')];agents[_0x54eba4[_0x2775('0x39')]][_0x2775('0x41')]=agents[_0x54eba4['transfereruniqueid']][_0x2775('0x5')];}}catch(_0x3ffda6){utils[_0x2775('0x18')](util[_0x2775('0x3')]('[%s][agents][blindtransfer]',_0x54eba4[_0x2775('0x5')]),_0x3ffda6);}};exports['attendedtransfer']=function(_0x45c20f){try{utils[_0x2775('0x1b')](util['format'](_0x2775('0x42'),_0x45c20f[_0x2775('0x43')]),_0x45c20f);if(_0x45c20f[_0x2775('0x43')]==_0x45c20f['origtransfererlinkedid']){if(!_[_0x2775('0x1a')](agents[_0x45c20f[_0x2775('0x44')]])){utils[_0x2775('0x1d')](util['format'](_0x2775('0x45'),_0x45c20f['origtransfereruniqueid'],agents[_0x45c20f[_0x2775('0x44')]]['membername']));agents[_0x45c20f[_0x2775('0x44')]]['transfer']=!![];agents[_0x45c20f[_0x2775('0x44')]][_0x2775('0x3d')]=_0x2775('0x46');agents[_0x45c20f[_0x2775('0x44')]][_0x2775('0x3f')]=_0x45c20f[_0x2775('0x47')];agents[_0x45c20f[_0x2775('0x44')]][_0x2775('0x41')]=_0x45c20f[_0x2775('0x43')];}if(_0x45c20f['transfereeuniqueid']&&agents[_0x45c20f[_0x2775('0x48')]]){agents[_0x45c20f['transfereeuniqueid']][_0x2775('0x49')]=0x1;transfers[_0x45c20f[_0x2775('0x48')]]=_[_0x2775('0x4a')](agents[_0x45c20f[_0x2775('0x48')]]);transfers[_0x45c20f[_0x2775('0x48')]]['calleridnum']=agents[_0x45c20f[_0x2775('0x44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