server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0713=['cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','complete','./utils','info','format','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','destuniqueid','agentcalledAt','now','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','[%s][agents][agentcalled]','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','reason','ringtime','talktime','push','forIn','includes','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','connect','answered_elsewhere','[%s][agents][agentcomplete]','diffTime','agentcompleteAt','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfereruniqueid','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]'];(function(_0x47b19f,_0x77c99f){var _0x1fd067=function(_0x2b7688){while(--_0x2b7688){_0x47b19f['push'](_0x47b19f['shift']());}};_0x1fd067(++_0x77c99f);}(_0x0713,0x1ba));var _0x3071=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0x0713[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0x3071('0x0'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x2afa91,_0x27405a){utils[_0x3071('0x1')](util[_0x3071('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x2afa91[_0x3071('0x3')],_0x2afa91[_0x3071('0x4')],_0x2afa91[_0x3071('0x5')],_0x2afa91[_0x3071('0x6')],_0x2afa91[_0x3071('0x7')],_0x2afa91[_0x3071('0x8')],_0x2afa91[_0x3071('0x9')],_0x2afa91[_0x3071('0xa')]));if(_0x2afa91[_0x3071('0x5')]){utils[_0x3071('0xb')](_0x2afa91[_0x3071('0x5')])[_0x3071('0xc')](function(_0x1a868e){if(_0x1a868e){_0x2afa91['type']=_0x1a868e[_0x3071('0xd')];_0x2afa91[_0x3071('0xe')]=_0x2afa91[_0x3071('0xf')]?_0x1a868e[_0x3071('0x10')]:![];_0x2afa91[_0x3071('0x11')]=_0x2afa91['agentacw']?_0x1a868e[_0x3071('0x12')]:0x0;}utils[_0x3071('0x13')](_0x3071('0x14'),_0x2afa91);});}else{utils[_0x3071('0x13')](_0x3071('0x14'),_0x2afa91);}if(_0x27405a){delete transfers[_0x2afa91['uniqueid']];}else{delete agents[_0x2afa91['destuniqueid']];}}exports[_0x3071('0x15')]=function(_0x5dc13b){try{utils[_0x3071('0x16')](util[_0x3071('0x2')]('[%s][agents][agentcalled]',_0x5dc13b[_0x3071('0x3')]),_0x5dc13b);agents[_0x5dc13b['destuniqueid']]=_0x5dc13b;agents[_0x5dc13b[_0x3071('0x17')]][_0x3071('0x18')]=utils[_0x3071('0x19')]();agents[_0x5dc13b[_0x3071('0x17')]][_0x3071('0xa')]=_0x3071('0x1a');agents[_0x5dc13b[_0x3071('0x17')]][_0x3071('0x9')]=null;agents[_0x5dc13b[_0x3071('0x17')]][_0x3071('0x1b')]=null;utils['info'](util[_0x3071('0x2')](_0x3071('0x1c'),_0x5dc13b[_0x3071('0x3')],agents[_0x5dc13b[_0x3071('0x17')]][_0x3071('0x6')],_0x5dc13b[_0x3071('0x17')]));}catch(_0x105bbb){utils[_0x3071('0x1d')](util['format'](_0x3071('0x1e'),_0x5dc13b[_0x3071('0x3')]),_0x105bbb);}};exports[_0x3071('0x1f')]=function(_0x56c267){try{if(!_[_0x3071('0x20')](agents[_0x56c267['destuniqueid']])){utils[_0x3071('0x16')](util[_0x3071('0x2')](_0x3071('0x21'),_0x56c267[_0x3071('0x3')]),_0x56c267);utils[_0x3071('0x1')](util[_0x3071('0x2')](_0x3071('0x22'),_0x56c267[_0x3071('0x3')],agents[_0x56c267['destuniqueid']]['membername'],_0x56c267[_0x3071('0x17')]));agents[_0x56c267[_0x3071('0x17')]][_0x3071('0x1f')]=!![];agents[_0x56c267[_0x3071('0x17')]][_0x3071('0x23')]=utils[_0x3071('0x19')]();agents[_0x56c267[_0x3071('0x17')]][_0x3071('0xa')]=_0x3071('0x24');agents[_0x56c267['destuniqueid']][_0x3071('0x25')]=_0x3071('0x24');agents[_0x56c267[_0x3071('0x17')]]['holdtime']=_0x56c267[_0x3071('0x26')]?parseInt(_0x56c267[_0x3071('0x26')])/0x3e8:0x0;agents[_0x56c267[_0x3071('0x17')]][_0x3071('0x27')]=0x0;unanswered[_0x3071('0x28')](_0x56c267[_0x3071('0x17')]);}}catch(_0x177b5f){utils[_0x3071('0x1d')](util[_0x3071('0x2')](_0x3071('0x21'),_0x56c267[_0x3071('0x3')]),_0x177b5f);}};exports['queuecallerabandon']=function(_0x4f1484){try{_[_0x3071('0x29')](agents,function(_0x149e0d,_0x6ddf96){if(_0x149e0d[_0x3071('0x3')]==_0x4f1484[_0x3071('0x3')]&&!_[_0x3071('0x2a')](unanswered,_0x149e0d[_0x3071('0x17')])){utils[_0x3071('0x16')](util['format']('[%s][agents][queuecallerabandon]',_0x4f1484['uniqueid']),_0x4f1484);utils[_0x3071('0x1')](util[_0x3071('0x2')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x4f1484[_0x3071('0x3')],_0x149e0d[_0x3071('0x6')],_0x149e0d[_0x3071('0x17')]));_0x149e0d[_0x3071('0x1f')]=!![];_0x149e0d['agentringnoanswerAt']=utils[_0x3071('0x19')]();_0x149e0d[_0x3071('0xa')]=_0x3071('0x2b');_0x149e0d[_0x3071('0x25')]=_0x3071('0x2b');_0x149e0d[_0x3071('0x2c')]=_0x4f1484[_0x3071('0x2c')];_0x149e0d[_0x3071('0x27')]=0x0;writeDB(_0x149e0d);}});}catch(_0x596cc3){utils[_0x3071('0x1d')](util['format']('[%s][agents][queuecallerabandon]',_0x4f1484[_0x3071('0x3')]),_0x596cc3);}};exports[_0x3071('0x2d')]=function(_0x54d9c3){try{if(agents[_0x54d9c3[_0x3071('0x17')]]){utils[_0x3071('0x16')](util[_0x3071('0x2')](_0x3071('0x2e'),_0x54d9c3[_0x3071('0x3')]),_0x54d9c3);utils[_0x3071('0x1')](util['format'](_0x3071('0x2f'),_0x54d9c3[_0x3071('0x3')],agents[_0x54d9c3['destuniqueid']][_0x3071('0x6')],_0x54d9c3['destuniqueid']));agents[_0x54d9c3[_0x3071('0x17')]][_0x3071('0x30')]=utils['now']();agents[_0x54d9c3['destuniqueid']][_0x3071('0x9')]=_0x54d9c3[_0x3071('0x9')];agents[_0x54d9c3[_0x3071('0x17')]]['connectedlinename']=_0x54d9c3[_0x3071('0x1b')];agents[_0x54d9c3['destuniqueid']][_0x3071('0x2c')]=_0x54d9c3['ringtime'];agents[_0x54d9c3[_0x3071('0x17')]][_0x3071('0xa')]=_0x3071('0x31');_[_0x3071('0x29')](agents,function(_0x30ab68,_0x593c9c){if(_0x30ab68['destuniqueid']!=_0x54d9c3[_0x3071('0x17')]&&_0x30ab68[_0x3071('0x3')]==_0x54d9c3[_0x3071('0x3')]){_0x30ab68[_0x3071('0x27')]=0x0;_0x30ab68['holdtime']=_0x54d9c3[_0x3071('0x26')];_0x30ab68[_0x3071('0x1f')]=!![];_0x30ab68[_0x3071('0x23')]=utils[_0x3071('0x19')]();_0x30ab68[_0x3071('0xa')]=_0x3071('0x32');_0x30ab68['reason']=_0x3071('0x32');_0x30ab68['answeredelsewheredestinationuniqueid']=_0x54d9c3['destuniqueid'];_0x30ab68['answeredelsewheremembername']=_0x54d9c3['membername'];writeDB(_0x30ab68);}});}}catch(_0x2992e6){utils[_0x3071('0x1d')](util[_0x3071('0x2')](_0x3071('0x2e'),_0x54d9c3[_0x3071('0x3')]),_0x2992e6);}};exports[_0x3071('0xf')]=function(_0xa711b5){try{if(!_[_0x3071('0x20')](agents[_0xa711b5['destuniqueid']])){utils[_0x3071('0x16')](util[_0x3071('0x2')](_0x3071('0x33'),_0xa711b5[_0x3071('0x3')]),_0xa711b5);utils[_0x3071('0x1')](util['format']('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0xa711b5[_0x3071('0x3')],agents[_0xa711b5[_0x3071('0x17')]][_0x3071('0x6')],_0xa711b5[_0x3071('0x17')]));agents[_0xa711b5[_0x3071('0x17')]]['agentcomplete']=!![];agents[_0xa711b5[_0x3071('0x17')]]['agentcompleteAt']=utils[_0x3071('0x19')]();agents[_0xa711b5['destuniqueid']]['talktime']=utils[_0x3071('0x34')](agents[_0xa711b5['destuniqueid']][_0x3071('0x35')],agents[_0xa711b5['destuniqueid']][_0x3071('0x30')]);agents[_0xa711b5[_0x3071('0x17')]][_0x3071('0x25')]=_0xa711b5[_0x3071('0x25')];agents[_0xa711b5['destuniqueid']][_0x3071('0xa')]='complete';writeDB(agents[_0xa711b5[_0x3071('0x17')]]);}}catch(_0x4b6bbb){utils[_0x3071('0x1d')](util[_0x3071('0x2')]('[%s][agents][agentcomplete]',_0xa711b5[_0x3071('0x3')]),_0x4b6bbb);}};exports[_0x3071('0x36')]=function(_0x224a70){try{if(!_[_0x3071('0x20')](agents[_0x224a70[_0x3071('0x37')]])){utils[_0x3071('0x16')](util[_0x3071('0x2')]('[%s][agents][blindtransfer]',_0x224a70[_0x3071('0x3')]),_0x224a70);utils[_0x3071('0x1')](util[_0x3071('0x2')](_0x3071('0x38'),_0x224a70['uniqueid'],agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x6')],agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x3')]));agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x39')]=!![];agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x3a')]=_0x3071('0x3b');agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x3c')]=_0x224a70[_0x3071('0x3d')];agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x3e')]=agents[_0x224a70[_0x3071('0x37')]][_0x3071('0x3')];}}catch(_0x596cdd){utils['error'](util[_0x3071('0x2')]('[%s][agents][blindtransfer]',_0x224a70[_0x3071('0x3')]),_0x596cdd);}};exports[_0x3071('0x3f')]=function(_0x15c6f8){try{utils['debug'](util[_0x3071('0x2')](_0x3071('0x40'),_0x15c6f8['origtransfereruniqueid']),_0x15c6f8);if(_0x15c6f8['origtransfereruniqueid']==_0x15c6f8[_0x3071('0x41')]){if(!_[_0x3071('0x20')](agents[_0x15c6f8[_0x3071('0x42')]])){utils[_0x3071('0x1')](util['format'](_0x3071('0x43'),_0x15c6f8[_0x3071('0x44')],agents[_0x15c6f8[_0x3071('0x42')]][_0x3071('0x6')]));agents[_0x15c6f8[_0x3071('0x42')]]['transfer']=!![];agents[_0x15c6f8[_0x3071('0x42')]][_0x3071('0x3a')]=_0x3071('0x45');agents[_0x15c6f8[_0x3071('0x42')]][_0x3071('0x3c')]=_0x15c6f8[_0x3071('0x46')];agents[_0x15c6f8[_0x3071('0x42')]]['transferuniqueid']=_0x15c6f8['origtransfereruniqueid'];}if(_0x15c6f8[_0x3071('0x47')]&&agents[_0x15c6f8['transfereeuniqueid']]){agents[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x48')]=0x1;transfers[_0x15c6f8['transfereeuniqueid']]=_[_0x3071('0x49')](agents[_0x15c6f8[_0x3071('0x47')]]);transfers[_0x15c6f8['transfereeuniqueid']][_0x3071('0x8')]=agents[_0x15c6f8[_0x3071('0x42')]][_0x3071('0x8')];transfers[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x4a')]=agents[_0x15c6f8['secondtransfereruniqueid']][_0x3071('0x4a')];transfers[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x18')]=utils['now']();transfers[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x30')]=utils[_0x3071('0x19')]();transfers[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x2c')]=0x0;transfers[_0x15c6f8[_0x3071('0x47')]][_0x3071('0x48')]=0x2;}}else if(_0x15c6f8[_0x3071('0x42')]==_0x15c6f8[_0x3071('0x4b')]){if(!_['isNil'](agents[_0x15c6f8[_0x3071('0x44')]])){utils[_0x3071('0x1')](util[_0x3071('0x2')](_0x3071('0x43'),_0x15c6f8[_0x3071('0x44')],agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x6')]));agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x39')]=!![];agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x3a')]='ATTENDED';agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x3c')]=_0x15c6f8[_0x3071('0x4c')];agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x3e')]=_0x15c6f8[_0x3071('0x42')];}if(_0x15c6f8[_0x3071('0x4d')]&&agents[_0x15c6f8[_0x3071('0x4d')]]){agents[_0x15c6f8['transfertargetuniqueid']][_0x3071('0x48')]=0x1;transfers[_0x15c6f8[_0x3071('0x4d')]]=_['clone'](agents[_0x15c6f8['transfertargetuniqueid']]);transfers[_0x15c6f8[_0x3071('0x4d')]][_0x3071('0x8')]=agents[_0x15c6f8[_0x3071('0x44')]][_0x3071('0x8')];transfers[_0x15c6f8['transfertargetuniqueid']]['calleridname']=agents[_0x15c6f8[_0x3071('0x44')]]['calleridname'];transfers[_0x15c6f8['transfertargetuniqueid']]['agentcalledAt']=utils['now']();transfers[_0x15c6f8[_0x3071('0x4d')]][_0x3071('0x30')]=utils[_0x3071('0x19')]();transfers[_0x15c6f8['transfertargetuniqueid']][_0x3071('0x2c')]=0x0;transfers[_0x15c6f8[_0x3071('0x4d')]][_0x3071('0x48')]=0x2;}}}catch(_0x19a03d){utils['error'](util[_0x3071('0x2')](_0x3071('0x40'),_0x15c6f8['origtransfereruniqueid']),_0x19a03d);}};exports[_0x3071('0x4e')]=function(_0x29ee70){try{utils[_0x3071('0x16')](util[_0x3071('0x2')](_0x3071('0x4f'),_0x29ee70[_0x3071('0x3')]),_0x29ee70);if(agents[_0x29ee70[_0x3071('0x3')]]&&agents[_0x29ee70['uniqueid']]['reason']===_0x3071('0x24')){if(_0x29ee70[_0x3071('0x50')]==='21'){agents[_0x29ee70[_0x3071('0x3')]]['reason']='rejected';agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0xa')]=_0x3071('0x51');}utils[_0x3071('0x1')](util[_0x3071('0x2')](_0x3071('0x52'),_0x29ee70[_0x3071('0x3')],agents[_0x29ee70[_0x3071('0x3')]]['membername'],agents[_0x29ee70[_0x3071('0x3')]]['reason'],agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0xa')]));writeDB(agents[_0x29ee70[_0x3071('0x3')]]);var _0x2fbac7=unanswered[_0x3071('0x53')](_0x29ee70[_0x3071('0x3')]);if(_0x2fbac7>-0x1){unanswered[_0x3071('0x54')](_0x2fbac7,0x1);}}if(transfers[_0x29ee70[_0x3071('0x3')]]){transfers[_0x29ee70['uniqueid']][_0x3071('0xf')]=!![];transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0x35')]=utils['now']();transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0x27')]=utils[_0x3071('0x34')](transfers[_0x29ee70['uniqueid']]['agentcompleteAt'],transfers[_0x29ee70[_0x3071('0x3')]]['agentconnectAt']);transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0x25')]=_0x3071('0x55');transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0xa')]=_0x3071('0x56');utils[_0x3071('0x1')](util['format'](_0x3071('0x52'),_0x29ee70[_0x3071('0x3')],transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0x6')],transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0x25')],transfers[_0x29ee70[_0x3071('0x3')]][_0x3071('0xa')]));writeDB(transfers[_0x29ee70['uniqueid']],!![]);}if(agents[_0x29ee70[_0x3071('0x3')]]&&agents[_0x29ee70['uniqueid']][_0x3071('0x30')]){agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0xf')]=!![];agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0x35')]=utils[_0x3071('0x19')]();agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0x27')]=utils[_0x3071('0x34')](agents[_0x29ee70[_0x3071('0x3')]]['agentcompleteAt'],agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0x30')]);agents[_0x29ee70['uniqueid']][_0x3071('0x25')]=agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0x39')]?_0x3071('0x39'):_0x3071('0x55');agents[_0x29ee70['uniqueid']]['lastevent']=_0x3071('0x56');utils['info'](util[_0x3071('0x2')](_0x3071('0x52'),_0x29ee70[_0x3071('0x3')],agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0x6')],agents[_0x29ee70[_0x3071('0x3')]]['reason'],agents[_0x29ee70[_0x3071('0x3')]][_0x3071('0xa')]));writeDB(agents[_0x29ee70[_0x3071('0x3')]]);}}catch(_0x291bb9){utils['error'](util[_0x3071('0x2')](_0x3071('0x4f'),_0x29ee70['uniqueid']),_0x291bb9);}};