server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xbfc0=['complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','transfer','transfertype','transferexten','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfererexten','transferuniqueid','transfereeuniqueid','clone','calleridname','agententerreason','secondtransfererlinkedid','transfertargetuniqueid','hangup','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','lodash','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','membername','interface','calleridnum','lastevent','type','agentacw','acwTimeout','request','CreateVoiceAgentReport','agentcalled','debug','[%s][agents][agentcalled]','destuniqueid','agentcalledAt','now','called','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','reason','timeout','holdtime','ringtime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswerAt','abandoned','talktime','[%s][agents][agentconnect]','agentconnectAt','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','agentcomplete','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt'];(function(_0x1f0fd8,_0x18b7c6){var _0x34ffa0=function(_0x45a44e){while(--_0x45a44e){_0x1f0fd8['push'](_0x1f0fd8['shift']());}};_0x34ffa0(++_0x18b7c6);}(_0xbfc0,0x119));var _0x0bfc=function(_0x559a80,_0x3d193d){_0x559a80=_0x559a80-0x0;var _0x42f555=_0xbfc0[_0x559a80];return _0x42f555;};'use strict';var _=require(_0x0bfc('0x0'));var util=require('util');var utils=require(_0x0bfc('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x51c7fd,_0x4ea4cb){utils[_0x0bfc('0x2')](util[_0x0bfc('0x3')](_0x0bfc('0x4'),_0x51c7fd[_0x0bfc('0x5')],_0x51c7fd[_0x0bfc('0x6')],_0x51c7fd[_0x0bfc('0x7')],_0x51c7fd[_0x0bfc('0x8')],_0x51c7fd[_0x0bfc('0x9')],_0x51c7fd[_0x0bfc('0xa')],_0x51c7fd['connectedlinenum'],_0x51c7fd[_0x0bfc('0xb')]));if(_0x51c7fd[_0x0bfc('0x7')]){utils['getVoiceQueueByName'](_0x51c7fd['queue'])['then'](function(_0x1cd1a1){if(_0x1cd1a1){_0x51c7fd['type']=_0x1cd1a1[_0x0bfc('0xc')];_0x51c7fd['agentacw']=_0x51c7fd['agentcomplete']?_0x1cd1a1['acw']:![];_0x51c7fd['acwtime']=_0x51c7fd[_0x0bfc('0xd')]?_0x1cd1a1[_0x0bfc('0xe')]:0x0;}utils[_0x0bfc('0xf')](_0x0bfc('0x10'),_0x51c7fd);});}else{utils[_0x0bfc('0xf')](_0x0bfc('0x10'),_0x51c7fd);}if(_0x4ea4cb){delete transfers[_0x51c7fd[_0x0bfc('0x5')]];}else{delete agents[_0x51c7fd['destuniqueid']];}}exports[_0x0bfc('0x11')]=function(_0x56d1e9){try{utils[_0x0bfc('0x12')](util[_0x0bfc('0x3')](_0x0bfc('0x13'),_0x56d1e9[_0x0bfc('0x5')]),_0x56d1e9);agents[_0x56d1e9[_0x0bfc('0x14')]]=_0x56d1e9;agents[_0x56d1e9[_0x0bfc('0x14')]][_0x0bfc('0x15')]=utils[_0x0bfc('0x16')]();agents[_0x56d1e9[_0x0bfc('0x14')]][_0x0bfc('0xb')]=_0x0bfc('0x17');agents[_0x56d1e9['destuniqueid']][_0x0bfc('0x18')]=null;agents[_0x56d1e9[_0x0bfc('0x14')]][_0x0bfc('0x19')]=null;utils[_0x0bfc('0x2')](util[_0x0bfc('0x3')](_0x0bfc('0x1a'),_0x56d1e9['uniqueid'],agents[_0x56d1e9[_0x0bfc('0x14')]]['membername'],_0x56d1e9[_0x0bfc('0x14')]));}catch(_0x172996){utils[_0x0bfc('0x1b')](util[_0x0bfc('0x3')]('[%s][agents][agentcalled]',_0x56d1e9[_0x0bfc('0x5')]),_0x172996);}};exports['agentringnoanswer']=function(_0x46e0fa){try{if(!_[_0x0bfc('0x1c')](agents[_0x46e0fa['destuniqueid']])){utils[_0x0bfc('0x12')](util[_0x0bfc('0x3')](_0x0bfc('0x1d'),_0x46e0fa['uniqueid']),_0x46e0fa);utils[_0x0bfc('0x2')](util[_0x0bfc('0x3')](_0x0bfc('0x1e'),_0x46e0fa[_0x0bfc('0x5')],agents[_0x46e0fa[_0x0bfc('0x14')]][_0x0bfc('0x8')],_0x46e0fa[_0x0bfc('0x14')]));agents[_0x46e0fa[_0x0bfc('0x14')]][_0x0bfc('0x1f')]=!![];agents[_0x46e0fa[_0x0bfc('0x14')]]['agentringnoanswerAt']=utils[_0x0bfc('0x16')]();agents[_0x46e0fa[_0x0bfc('0x14')]][_0x0bfc('0xb')]='timeout';agents[_0x46e0fa[_0x0bfc('0x14')]][_0x0bfc('0x20')]=_0x0bfc('0x21');agents[_0x46e0fa[_0x0bfc('0x14')]][_0x0bfc('0x22')]=_0x46e0fa['ringtime']?parseInt(_0x46e0fa[_0x0bfc('0x23')])/0x3e8:0x0;agents[_0x46e0fa[_0x0bfc('0x14')]]['talktime']=0x0;unanswered[_0x0bfc('0x24')](_0x46e0fa['destuniqueid']);}}catch(_0x30d8c6){utils[_0x0bfc('0x1b')](util[_0x0bfc('0x3')](_0x0bfc('0x1d'),_0x46e0fa[_0x0bfc('0x5')]),_0x30d8c6);}};exports[_0x0bfc('0x25')]=function(_0x568530){try{_[_0x0bfc('0x26')](agents,function(_0x3580de,_0xe7d050){if(_0x3580de[_0x0bfc('0x5')]==_0x568530[_0x0bfc('0x5')]&&!_[_0x0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