server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x1be1=['destuniqueid','agentcalled','debug','called','error','[%s][agents][agentcalled]','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','now','lastevent','timeout','ringtime','talktime','push','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswer','abandoned','reason','holdtime','[%s][agents][agentconnect]','agentconnectAt','connectedlinename','connect','answered_elsewhere','answeredelsewheremembername','agentcomplete','diffTime','complete','[%s][agents][agentcomplete]','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','transferuniqueid','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfereruniqueid','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','agentcalledAt','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','indexOf','splice','agentcompleteAt','agent','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','interface','connectedlinenum','getVoiceQueueByName','then','type','agentacw','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request'];(function(_0x3a1229,_0x1563ab){var _0x49b2bd=function(_0x16f214){while(--_0x16f214){_0x3a1229['push'](_0x3a1229['shift']());}};_0x49b2bd(++_0x1563ab);}(_0x1be1,0x192));var _0x11be=function(_0x4d3080,_0x3a025d){_0x4d3080=_0x4d3080-0x0;var _0x112d85=_0x1be1[_0x4d3080];return _0x112d85;};'use strict';var _=require('lodash');var util=require('util');var utils=require(_0x11be('0x0'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x33a55d,_0x5527b3){utils[_0x11be('0x1')](util[_0x11be('0x2')](_0x11be('0x3'),_0x33a55d[_0x11be('0x4')],_0x33a55d['channel'],_0x33a55d[_0x11be('0x5')],_0x33a55d[_0x11be('0x6')],_0x33a55d[_0x11be('0x7')],_0x33a55d['calleridnum'],_0x33a55d[_0x11be('0x8')],_0x33a55d['lastevent']));if(_0x33a55d[_0x11be('0x5')]){utils[_0x11be('0x9')](_0x33a55d[_0x11be('0x5')])[_0x11be('0xa')](function(_0x162eaa){if(_0x162eaa){_0x33a55d['type']=_0x162eaa[_0x11be('0xb')];_0x33a55d[_0x11be('0xc')]=_0x33a55d['agentcomplete']?_0x162eaa[_0x11be('0xd')]:![];_0x33a55d[_0x11be('0xe')]=_0x33a55d[_0x11be('0xc')]?_0x162eaa[_0x11be('0xf')]:0x0;}utils['request'](_0x11be('0x10'),_0x33a55d);});}else{utils[_0x11be('0x11')](_0x11be('0x10'),_0x33a55d);}if(_0x5527b3){delete transfers[_0x33a55d['uniqueid']];}else{delete agents[_0x33a55d[_0x11be('0x12')]];}}exports[_0x11be('0x13')]=function(_0x4ce3ae){try{utils[_0x11be('0x14')](util['format']('[%s][agents][agentcalled]',_0x4ce3ae['uniqueid']),_0x4ce3ae);agents[_0x4ce3ae['destuniqueid']]=_0x4ce3ae;agents[_0x4ce3ae['destuniqueid']]['agentcalledAt']=utils['now']();agents[_0x4ce3ae[_0x11be('0x12')]]['lastevent']=_0x11be('0x15');agents[_0x4ce3ae[_0x11be('0x12')]][_0x11be('0x8')]=null;agents[_0x4ce3ae[_0x11be('0x12')]]['connectedlinename']=null;utils[_0x11be('0x1')](util[_0x11be('0x2')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x4ce3ae[_0x11be('0x4')],agents[_0x4ce3ae[_0x11be('0x12')]][_0x11be('0x6')],_0x4ce3ae['destuniqueid']));}catch(_0x51ba82){utils[_0x11be('0x16')](util[_0x11be('0x2')](_0x11be('0x17'),_0x4ce3ae[_0x11be('0x4')]),_0x51ba82);}};exports['agentringnoanswer']=function(_0x12a5bd){try{if(!_[_0x11be('0x18')](agents[_0x12a5bd[_0x11be('0x12')]])){utils[_0x11be('0x14')](util[_0x11be('0x2')](_0x11be('0x19'),_0x12a5bd[_0x11be('0x4')]),_0x12a5bd);utils[_0x11be('0x1')](util[_0x11be('0x2')](_0x11be('0x1a'),_0x12a5bd['uniqueid'],agents[_0x12a5bd[_0x11be('0x12')]][_0x11be('0x6')],_0x12a5bd[_0x11be('0x12')]));agents[_0x12a5bd['destuniqueid']]['agentringnoanswer']=!![];agents[_0x12a5bd[_0x11be('0x12')]][_0x11be('0x1b')]=utils[_0x11be('0x1c')]();agents[_0x12a5bd['destuniqueid']][_0x11be('0x1d')]='timeout';agents[_0x12a5bd[_0x11be('0x12')]]['reason']=_0x11be('0x1e');agents[_0x12a5bd[_0x11be('0x12')]]['holdtime']=_0x12a5bd[_0x11be('0x1f')]?parseInt(_0x12a5bd[_0x11be('0x1f')])/0x3e8:0x0;agents[_0x12a5bd[_0x11be('0x12')]][_0x11be('0x20')]=0x0;unanswered[_0x11be('0x21')](_0x12a5bd[_0x11be('0x12')]);}}catch(_0xf5a6ac){utils[_0x11be('0x16')](util[_0x11be('0x2')]('[%s][agents][agentringnoanswer]',_0x12a5bd[_0x11be('0x4')]),_0xf5a6ac);}};exports['queuecallerabandon']=function(_0x182f6b){try{_[_0x11be('0x22')](agents,function(_0x510476,_0x584d4c){if(_0x510476[_0x11be('0x4')]==_0x182f6b[_0x11be('0x4')]&&!_[_0x11be('0x23')](unanswered,_0x510476[_0x11be('0x12')])){utils[_0x11be('0x14')](util[_0x11be('0x2')](_0x11be('0x24'),_0x182f6b[_0x11be('0x4')]),_0x182f6b);utils[_0x11be('0x1')](util['format'](_0x11be('0x25'),_0x182f6b[_0x11be('0x4')],_0x510476[_0x11be('0x6')],_0x510476[_0x11be('0x12')]));_0x510476[_0x11be('0x26')]=!![];_0x510476[_0x11be('0x1b')]=utils['now']();_0x510476[_0x11be('0x1d')]=_0x11be('0x27');_0x510476[_0x11be('0x28')]=_0x11be('0x27');_0x510476[_0x11be('0x29')]=_0x182f6b['holdtime'];_0x510476[_0x11be('0x20')]=0x0;writeDB(_0x510476);}});}catch(_0x254be5){utils[_0x11be('0x16')](util['format'](_0x11be('0x24'),_0x182f6b['uniqueid']),_0x254be5);}};exports['agentconnect']=function(_0x4c1f4d){try{if(agents[_0x4c1f4d['destuniqueid']]){utils[_0x11be('0x14')](util[_0x11be('0x2')](_0x11be('0x2a'),_0x4c1f4d['uniqueid']),_0x4c1f4d);utils[_0x11be('0x1')](util[_0x11be('0x2')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x4c1f4d[_0x11be('0x4')],agents[_0x4c1f4d['destuniqueid']][_0x11be('0x6')],_0x4c1f4d['destuniqueid']));agents[_0x4c1f4d[_0x11be('0x12')]][_0x11be('0x2b')]=utils[_0x11be('0x1c')]();agents[_0x4c1f4d[_0x11be('0x12')]]['connectedlinenum']=_0x4c1f4d[_0x11be('0x8')];agents[_0x4c1f4d[_0x11be('0x12')]][_0x11be('0x2c')]=_0x4c1f4d[_0x11be('0x2c')];agents[_0x4c1f4d['destuniqueid']][_0x11be('0x29')]=_0x4c1f4d[_0x11be('0x1f')];agents[_0x4c1f4d[_0x11be('0x12')]][_0x11be('0x1d')]=_0x11be('0x2d');_[_0x11be('0x22')](agents,function(_0x5742d1,_0x5ee47c){if(_0x5742d1[_0x11be('0x12')]!=_0x4c1f4d[_0x11be('0x12')]&&_0x5742d1['uniqueid']==_0x4c1f4d[_0x11be('0x4')]){_0x5742d1[_0x11be('0x20')]=0x0;_0x5742d1['holdtime']=_0x4c1f4d[_0x11be('0x1f')];_0x5742d1['agentringnoanswer']=!![];_0x5742d1[_0x11be('0x1b')]=utils['now']();_0x5742d1[_0x11be('0x1d')]=_0x11be('0x2e');_0x5742d1['reason']=_0x11be('0x2e');_0x5742d1['answeredelsewheredestinationuniqueid']=_0x4c1f4d[_0x11be('0x12')];_0x5742d1[_0x11be('0x2f')]=_0x4c1f4d[_0x11be('0x6')];writeDB(_0x5742d1);}});}}catch(_0x383604){utils[_0x11be('0x16')](util[_0x11be('0x2')](_0x11be('0x2a'),_0x4c1f4d['uniqueid']),_0x383604);}};exports[_0x11be('0x30')]=function(_0x18cddf){try{if(!_[_0x11be('0x18')](agents[_0x18cddf[_0x11be('0x12')]])){utils['debug'](util['format']('[%s][agents][agentcomplete]',_0x18cddf[_0x11be('0x4')]),_0x18cddf);utils['info'](util[_0x11be('0x2')]('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x18cddf[_0x11be('0x4')],agents[_0x18cddf[_0x11be('0x12')]][_0x11be('0x6')],_0x18cddf[_0x11be('0x12')]));agents[_0x18cddf[_0x11be('0x12')]][_0x11be('0x30')]=!![];agents[_0x18cddf[_0x11be('0x12')]]['agentcompleteAt']=utils[_0x11be('0x1c')]();agents[_0x18cddf['destuniqueid']][_0x11be('0x20')]=utils[_0x11be('0x31')](agents[_0x18cddf[_0x11be('0x12')]]['agentcompleteAt'],agents[_0x18cddf['destuniqueid']]['agentconnectAt']);agents[_0x18cddf[_0x11be('0x12')]][_0x11be('0x28')]=_0x18cddf['reason'];agents[_0x18cddf['destuniqueid']]['lastevent']=_0x11be('0x32');writeDB(agents[_0x18cddf[_0x11be('0x12')]]);}}catch(_0x2cdf2a){utils[_0x11be('0x16')](util[_0x11be('0x2')](_0x11be('0x33'),_0x18cddf[_0x11be('0x4')]),_0x2cdf2a);}};exports[_0x11be('0x34')]=function(_0x2ce110){try{if(!_[_0x11be('0x18')](agents[_0x2ce110[_0x11be('0x35')]])){utils['debug'](util[_0x11be('0x2')](_0x11be('0x36'),_0x2ce110['uniqueid']),_0x2ce110);utils['info'](util['format'](_0x11be('0x37'),_0x2ce110['uniqueid'],agents[_0x2ce110[_0x11be('0x35')]][_0x11be('0x6')],agents[_0x2ce110[_0x11be('0x35')]][_0x11be('0x4')]));agents[_0x2ce110[_0x11be('0x35')]][_0x11be('0x38')]=!![];agents[_0x2ce110[_0x11be('0x35')]][_0x11be('0x39')]=_0x11be('0x3a');agents[_0x2ce110['transfereruniqueid']][_0x11be('0x3b')]=_0x2ce110['extension'];agents[_0x2ce110[_0x11be('0x35')]][_0x11be('0x3c')]=agents[_0x2ce110['transfereruniqueid']][_0x11be('0x4')];}}catch(_0x1164a4){utils[_0x11be('0x16')](util[_0x11be('0x2')](_0x11be('0x36'),_0x2ce110['uniqueid']),_0x1164a4);}};exports['attendedtransfer']=function(_0x46764d){try{utils[_0x11be('0x14')](util['format']('[%s][agents][attendedtransfer]',_0x46764d[_0x11be('0x3d')]),_0x46764d);if(_0x46764d[_0x11be('0x3d')]==_0x46764d[_0x11be('0x3e')]){if(!_['isNil'](agents[_0x46764d['secondtransfereruniqueid']])){utils['info'](util[_0x11be('0x2')](_0x11be('0x3f'),_0x46764d[_0x11be('0x3d')],agents[_0x46764d['secondtransfereruniqueid']]['membername']));agents[_0x46764d[_0x11be('0x40')]][_0x11be('0x38')]=!![];agents[_0x46764d[_0x11be('0x40')]][_0x11be('0x39')]='ATTENDED';agents[_0x46764d[_0x11be('0x40')]]['transferexten']=_0x46764d['origtransfererexten'];agents[_0x46764d['secondtransfereruniqueid']]['transferuniqueid']=_0x46764d[_0x11be('0x3d')];}if(_0x46764d[_0x11be('0x41')]&&agents[_0x46764d[_0x11be('0x41')]]){agents[_0x46764d[_0x11be('0x41')]][_0x11be('0x42')]=0x1;transfers[_0x46764d[_0x11be('0x41')]]=_[_0x11be('0x43')](agents[_0x46764d['transfereeuniqueid']]);transfers[_0x46764d['transfereeuniqueid']][_0x11be('0x44')]=agents[_0x46764d[_0x11be('0x40')]][_0x11be('0x44')];transfers[_0x46764d[_0x11be('0x41')]][_0x11be('0x45')]=agents[_0x46764d[_0x11be('0x40')]][_0x11be('0x45')];transfers[_0x46764d[_0x11be('0x41')]][_0x11be('0x46')]=utils['now']();transfers[_0x46764d[_0x11be('0x41')]][_0x11be('0x2b')]=utils[_0x11be('0x1c')]();transfers[_0x46764d['transfereeuniqueid']][_0x11be('0x29')]=0x0;transfers[_0x46764d[_0x11be('0x41')]]['agententerreason']=0x2;}}else if(_0x46764d['secondtransfereruniqueid']==_0x46764d[_0x11be('0x47')]){if(!_[_0x11be('0x18')](agents[_0x46764d[_0x11be('0x3d')]])){utils[_0x11be('0x1')](util['format'](_0x11be('0x3f'),_0x46764d[_0x11be('0x3d')],agents[_0x46764d[_0x11be('0x3d')]][_0x11be('0x6')]));agents[_0x46764d[_0x11be('0x3d')]][_0x11be('0x38')]=!![];agents[_0x46764d[_0x11be('0x3d')]][_0x11be('0x39')]=_0x11be('0x48');agents[_0x46764d['origtransfereruniqueid']]['transferexten']=_0x46764d[_0x11be('0x49')];agents[_0x46764d[_0x11be('0x3d')]]['transferuniqueid']=_0x46764d[_0x11be('0x40')];}if(_0x46764d[_0x11be('0x4a')]&&agents[_0x46764d[_0x11be('0x4a')]]){agents[_0x46764d[_0x11be('0x4a')]][_0x11be('0x42')]=0x1;transfers[_0x46764d[_0x11be('0x4a')]]=_[_0x11be('0x43')](agents[_0x46764d['transfertargetuniqueid']]);transfers[_0x46764d['transfertargetuniqueid']][_0x11be('0x44')]=agents[_0x46764d[_0x11be('0x3d')]][_0x11be('0x44')];transfers[_0x46764d['transfertargetuniqueid']][_0x11be('0x45')]=agents[_0x46764d[_0x11be('0x3d')]][_0x11be('0x45')];transfers[_0x46764d[_0x11be('0x4a')]][_0x11be('0x46')]=utils[_0x11be('0x1c')]();transfers[_0x46764d[_0x11be('0x4a')]][_0x11be('0x2b')]=utils[_0x11be('0x1c')]();transfers[_0x46764d[_0x11be('0x4a')]][_0x11be('0x29')]=0x0;transfers[_0x46764d[_0x11be('0x4a')]][_0x11be('0x42')]=0x2;}}}catch(_0x464459){utils[_0x11be('0x16')](util[_0x11be('0x2')]('[%s][agents][attendedtransfer]',_0x46764d['origtransfereruniqueid']),_0x464459);}};exports[_0x11be('0x4b')]=function(_0x554aba){try{utils[_0x11be('0x14')](util[_0x11be('0x2')](_0x11be('0x4c'),_0x554aba[_0x11be('0x4')]),_0x554aba);if(agents[_0x554aba[_0x11be('0x4')]]&&agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x28')]===_0x11be('0x1e')){if(_0x554aba[_0x11be('0x4d')]==='21'){agents[_0x554aba['uniqueid']][_0x11be('0x28')]=_0x11be('0x4e');agents[_0x554aba[_0x11be('0x4')]]['lastevent']=_0x11be('0x4e');}utils[_0x11be('0x1')](util['format']('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x554aba['uniqueid'],agents[_0x554aba['uniqueid']][_0x11be('0x6')],agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x28')],agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x1d')]));writeDB(agents[_0x554aba['uniqueid']]);var _0x2c80b7=unanswered[_0x11be('0x4f')](_0x554aba[_0x11be('0x4')]);if(_0x2c80b7>-0x1){unanswered[_0x11be('0x50')](_0x2c80b7,0x1);}}if(transfers[_0x554aba[_0x11be('0x4')]]){transfers[_0x554aba['uniqueid']][_0x11be('0x30')]=!![];transfers[_0x554aba[_0x11be('0x4')]][_0x11be('0x51')]=utils[_0x11be('0x1c')]();transfers[_0x554aba['uniqueid']][_0x11be('0x20')]=utils[_0x11be('0x31')](transfers[_0x554aba[_0x11be('0x4')]][_0x11be('0x51')],transfers[_0x554aba[_0x11be('0x4')]][_0x11be('0x2b')]);transfers[_0x554aba['uniqueid']][_0x11be('0x28')]=_0x11be('0x52');transfers[_0x554aba[_0x11be('0x4')]][_0x11be('0x1d')]='complete';utils[_0x11be('0x1')](util['format'](_0x11be('0x53'),_0x554aba[_0x11be('0x4')],transfers[_0x554aba[_0x11be('0x4')]][_0x11be('0x6')],transfers[_0x554aba['uniqueid']][_0x11be('0x28')],transfers[_0x554aba[_0x11be('0x4')]]['lastevent']));writeDB(transfers[_0x554aba[_0x11be('0x4')]],!![]);}if(agents[_0x554aba[_0x11be('0x4')]]&&agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x2b')]){agents[_0x554aba['uniqueid']][_0x11be('0x30')]=!![];agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x51')]=utils[_0x11be('0x1c')]();agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x20')]=utils[_0x11be('0x31')](agents[_0x554aba[_0x11be('0x4')]]['agentcompleteAt'],agents[_0x554aba[_0x11be('0x4')]]['agentconnectAt']);agents[_0x554aba['uniqueid']][_0x11be('0x28')]=agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x38')]?_0x11be('0x38'):_0x11be('0x52');agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x1d')]='complete';utils['info'](util[_0x11be('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x554aba['uniqueid'],agents[_0x554aba[_0x11be('0x4')]]['membername'],agents[_0x554aba[_0x11be('0x4')]][_0x11be('0x28')],agents[_0x554aba['uniqueid']][_0x11be('0x1d')]));writeDB(agents[_0x554aba[_0x11be('0x4')]]);}}catch(_0x56d8d7){utils[_0x11be('0x16')](util[_0x11be('0x2')]('[%s][agents][hangup]',_0x554aba[_0x11be('0x4')]),_0x56d8d7);}};