server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0972=['clone','calleridname','[%s][agents][attendedtransfer]','hangup','[%s][agents][hangup]','timeout','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','util','info','format','uniqueid','channel','queue','membername','interface','calleridnum','connectedlinenum','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','error','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswer','agentringnoanswerAt','lastevent','reason','ringtime','talktime','push','queuecallerabandon','forIn','includes','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','holdtime','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connect','answered_elsewhere','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','agentconnectAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','transferexten','extension','transferuniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','origtransfereruniqueid','secondtransfereruniqueid','transfer','origtransfererexten','transfereeuniqueid','agententerreason','secondtransfererlinkedid','ATTENDED','secondtransfererexten','transfertargetuniqueid'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x0972,0x64));var _0x2097=function(_0x2f33d9,_0xa78b1){_0x2f33d9=_0x2f33d9-0x0;var _0x3765ab=_0x0972[_0x2f33d9];return _0x3765ab;};'use strict';var _=require('lodash');var util=require(_0x2097('0x0'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x1c7a40,_0x4ec7aa){utils[_0x2097('0x1')](util[_0x2097('0x2')]('[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s',_0x1c7a40[_0x2097('0x3')],_0x1c7a40[_0x2097('0x4')],_0x1c7a40[_0x2097('0x5')],_0x1c7a40[_0x2097('0x6')],_0x1c7a40[_0x2097('0x7')],_0x1c7a40[_0x2097('0x8')],_0x1c7a40[_0x2097('0x9')],_0x1c7a40['lastevent']));if(_0x1c7a40[_0x2097('0x5')]){utils[_0x2097('0xa')](_0x1c7a40[_0x2097('0x5')])[_0x2097('0xb')](function(_0x3b8fac){if(_0x3b8fac){_0x1c7a40['type']=_0x3b8fac[_0x2097('0xc')];_0x1c7a40[_0x2097('0xd')]=_0x1c7a40[_0x2097('0xe')]?_0x3b8fac[_0x2097('0xf')]:![];_0x1c7a40[_0x2097('0x10')]=_0x1c7a40[_0x2097('0xd')]?_0x3b8fac[_0x2097('0x11')]:0x0;}utils[_0x2097('0x12')](_0x2097('0x13'),_0x1c7a40);});}else{utils[_0x2097('0x12')](_0x2097('0x13'),_0x1c7a40);}if(_0x4ec7aa){delete transfers[_0x1c7a40[_0x2097('0x3')]];}else{delete agents[_0x1c7a40[_0x2097('0x14')]];}}exports[_0x2097('0x15')]=function(_0x24ca42){try{utils[_0x2097('0x16')](util[_0x2097('0x2')](_0x2097('0x17'),_0x24ca42[_0x2097('0x3')]),_0x24ca42);agents[_0x24ca42[_0x2097('0x14')]]=_0x24ca42;agents[_0x24ca42['destuniqueid']][_0x2097('0x18')]=utils[_0x2097('0x19')]();agents[_0x24ca42['destuniqueid']]['lastevent']='called';agents[_0x24ca42[_0x2097('0x14')]]['connectedlinenum']=null;agents[_0x24ca42[_0x2097('0x14')]][_0x2097('0x1a')]=null;utils[_0x2097('0x1')](util[_0x2097('0x2')](_0x2097('0x1b'),_0x24ca42['uniqueid'],agents[_0x24ca42[_0x2097('0x14')]][_0x2097('0x6')],_0x24ca42[_0x2097('0x14')]));}catch(_0x34654a){utils[_0x2097('0x1c')](util[_0x2097('0x2')](_0x2097('0x17'),_0x24ca42[_0x2097('0x3')]),_0x34654a);}};exports['agentringnoanswer']=function(_0x4d957e){try{if(!_[_0x2097('0x1d')](agents[_0x4d957e['destuniqueid']])){utils[_0x2097('0x16')](util[_0x2097('0x2')]('[%s][agents][agentringnoanswer]',_0x4d957e[_0x2097('0x3')]),_0x4d957e);utils['info'](util[_0x2097('0x2')](_0x2097('0x1e'),_0x4d957e[_0x2097('0x3')],agents[_0x4d957e[_0x2097('0x14')]][_0x2097('0x6')],_0x4d957e[_0x2097('0x14')]));agents[_0x4d957e['destuniqueid']][_0x2097('0x1f')]=!![];agents[_0x4d957e['destuniqueid']][_0x2097('0x20')]=utils[_0x2097('0x19')]();agents[_0x4d957e[_0x2097('0x14')]][_0x2097('0x21')]='timeout';agents[_0x4d957e[_0x2097('0x14')]][_0x2097('0x22')]='timeout';agents[_0x4d957e[_0x2097('0x14')]]['holdtime']=_0x4d957e[_0x2097('0x23')]?parseInt(_0x4d957e['ringtime'])/0x3e8:0x0;agents[_0x4d957e[_0x2097('0x14')]][_0x2097('0x24')]=0x0;unanswered[_0x2097('0x25')](_0x4d957e[_0x2097('0x14')]);}}catch(_0x410afa){utils[_0x2097('0x1c')](util[_0x2097('0x2')]('[%s][agents][agentringnoanswer]',_0x4d957e[_0x2097('0x3')]),_0x410afa);}};exports[_0x2097('0x26')]=function(_0x5cce55){try{_[_0x2097('0x27')](agents,function(_0x41487d,_0x59fb84){if(_0x41487d['uniqueid']==_0x5cce55[_0x2097('0x3')]&&!_[_0x2097('0x28')](unanswered,_0x41487d[_0x2097('0x14')])){utils[_0x2097('0x16')](util[_0x2097('0x2')](_0x2097('0x29'),_0x5cce55['uniqueid']),_0x5cce55);utils[_0x2097('0x1')](util['format'](_0x2097('0x2a'),_0x5cce55[_0x2097('0x3')],_0x41487d[_0x2097('0x6')],_0x41487d[_0x2097('0x14')]));_0x41487d[_0x2097('0x1f')]=!![];_0x41487d[_0x2097('0x20')]=utils[_0x2097('0x19')]();_0x41487d[_0x2097('0x21')]=_0x2097('0x2b');_0x41487d['reason']=_0x2097('0x2b');_0x41487d[_0x2097('0x2c')]=_0x5cce55[_0x2097('0x2c')];_0x41487d['talktime']=0x0;writeDB(_0x41487d);}});}catch(_0x3d97ee){utils[_0x2097('0x1c')](util[_0x2097('0x2')](_0x2097('0x29'),_0x5cce55['uniqueid']),_0x3d97ee);}};exports['agentconnect']=function(_0x5689f6){try{if(agents[_0x5689f6[_0x2097('0x14')]]){utils[_0x2097('0x16')](util[_0x2097('0x2')](_0x2097('0x2d'),_0x5689f6[_0x2097('0x3')]),_0x5689f6);utils[_0x2097('0x1')](util['format'](_0x2097('0x2e'),_0x5689f6[_0x2097('0x3')],agents[_0x5689f6[_0x2097('0x14')]][_0x2097('0x6')],_0x5689f6[_0x2097('0x14')]));agents[_0x5689f6[_0x2097('0x14')]]['agentconnectAt']=utils[_0x2097('0x19')]();agents[_0x5689f6[_0x2097('0x14')]][_0x2097('0x9')]=_0x5689f6['connectedlinenum'];agents[_0x5689f6['destuniqueid']][_0x2097('0x1a')]=_0x5689f6[_0x2097('0x1a')];agents[_0x5689f6[_0x2097('0x14')]][_0x2097('0x2c')]=_0x5689f6[_0x2097('0x23')];agents[_0x5689f6[_0x2097('0x14')]][_0x2097('0x21')]=_0x2097('0x2f');_[_0x2097('0x27')](agents,function(_0x3bfb5c,_0x337979){if(_0x3bfb5c[_0x2097('0x14')]!=_0x5689f6['destuniqueid']&&_0x3bfb5c[_0x2097('0x3')]==_0x5689f6[_0x2097('0x3')]){_0x3bfb5c[_0x2097('0x24')]=0x0;_0x3bfb5c['holdtime']=_0x5689f6[_0x2097('0x23')];_0x3bfb5c[_0x2097('0x1f')]=!![];_0x3bfb5c[_0x2097('0x20')]=utils[_0x2097('0x19')]();_0x3bfb5c[_0x2097('0x21')]=_0x2097('0x30');_0x3bfb5c[_0x2097('0x22')]=_0x2097('0x30');_0x3bfb5c['answeredelsewheredestinationuniqueid']=_0x5689f6[_0x2097('0x14')];_0x3bfb5c[_0x2097('0x31')]=_0x5689f6[_0x2097('0x6')];writeDB(_0x3bfb5c);}});}}catch(_0x3288ae){utils[_0x2097('0x1c')](util[_0x2097('0x2')](_0x2097('0x2d'),_0x5689f6[_0x2097('0x3')]),_0x3288ae);}};exports['agentcomplete']=function(_0x3fc3fe){try{if(!_['isNil'](agents[_0x3fc3fe[_0x2097('0x14')]])){utils[_0x2097('0x16')](util[_0x2097('0x2')](_0x2097('0x32'),_0x3fc3fe[_0x2097('0x3')]),_0x3fc3fe);utils['info'](util[_0x2097('0x2')](_0x2097('0x33'),_0x3fc3fe[_0x2097('0x3')],agents[_0x3fc3fe[_0x2097('0x14')]][_0x2097('0x6')],_0x3fc3fe['destuniqueid']));agents[_0x3fc3fe[_0x2097('0x14')]][_0x2097('0xe')]=!![];agents[_0x3fc3fe[_0x2097('0x14')]][_0x2097('0x34')]=utils[_0x2097('0x19')]();agents[_0x3fc3fe[_0x2097('0x14')]][_0x2097('0x24')]=utils[_0x2097('0x35')](agents[_0x3fc3fe['destuniqueid']][_0x2097('0x34')],agents[_0x3fc3fe[_0x2097('0x14')]][_0x2097('0x36')]);agents[_0x3fc3fe[_0x2097('0x14')]]['reason']=_0x3fc3fe['reason'];agents[_0x3fc3fe['destuniqueid']][_0x2097('0x21')]=_0x2097('0x37');writeDB(agents[_0x3fc3fe['destuniqueid']]);}}catch(_0x10577d){utils[_0x2097('0x1c')](util['format']('[%s][agents][agentcomplete]',_0x3fc3fe[_0x2097('0x3')]),_0x10577d);}};exports[_0x2097('0x38')]=function(_0x1b4de6){try{if(!_['isNil'](agents[_0x1b4de6[_0x2097('0x39')]])){utils[_0x2097('0x16')](util['format'](_0x2097('0x3a'),_0x1b4de6[_0x2097('0x3')]),_0x1b4de6);utils[_0x2097('0x1')](util[_0x2097('0x2')](_0x2097('0x3b'),_0x1b4de6['uniqueid'],agents[_0x1b4de6['transfereruniqueid']][_0x2097('0x6')],agents[_0x1b4de6[_0x2097('0x39')]][_0x2097('0x3')]));agents[_0x1b4de6['transfereruniqueid']]['transfer']=!![];agents[_0x1b4de6[_0x2097('0x39')]][_0x2097('0x3c')]='blind';agents[_0x1b4de6[_0x2097('0x39')]][_0x2097('0x3d')]=_0x1b4de6[_0x2097('0x3e')];agents[_0x1b4de6[_0x2097('0x39')]][_0x2097('0x3f')]=agents[_0x1b4de6['transfereruniqueid']][_0x2097('0x3')];}}catch(_0x228b60){utils[_0x2097('0x1c')](util['format'](_0x2097('0x3a'),_0x1b4de6[_0x2097('0x3')]),_0x228b60);}};exports['attendedtransfer']=function(_0x12ba76){try{utils['debug'](util[_0x2097('0x2')]('[%s][agents][attendedtransfer]',_0x12ba76['origtransfereruniqueid']),_0x12ba76);if(_0x12ba76['origtransfereruniqueid']==_0x12ba76[_0x2097('0x40')]){if(!_['isNil'](agents[_0x12ba76['secondtransfereruniqueid']])){utils[_0x2097('0x1')](util['format'](_0x2097('0x41'),_0x12ba76[_0x2097('0x42')],agents[_0x12ba76['secondtransfereruniqueid']][_0x2097('0x6')]));agents[_0x12ba76[_0x2097('0x43')]][_0x2097('0x44')]=!![];agents[_0x12ba76[_0x2097('0x43')]][_0x2097('0x3c')]='ATTENDED';agents[_0x12ba76[_0x2097('0x43')]]['transferexten']=_0x12ba76[_0x2097('0x45')];agents[_0x12ba76[_0x2097('0x43')]][_0x2097('0x3f')]=_0x12ba76['origtransfereruniqueid'];}if(_0x12ba76[_0x2097('0x46')]&&agents[_0x12ba76[_0x2097('0x46')]]){agents[_0x12ba76[_0x2097('0x46')]][_0x2097('0x47')]=0x1;transfers[_0x12ba76[_0x2097('0x46')]]=_['clone'](agents[_0x12ba76['transfereeuniqueid']]);transfers[_0x12ba76[_0x2097('0x46')]][_0x2097('0x8')]=agents[_0x12ba76['secondtransfereruniqueid']]['calleridnum'];transfers[_0x12ba76['transfereeuniqueid']]['calleridname']=agents[_0x12ba76[_0x2097('0x43')]]['calleridname'];transfers[_0x12ba76[_0x2097('0x46')]][_0x2097('0x18')]=utils['now']();transfers[_0x12ba76[_0x2097('0x46')]][_0x2097('0x36')]=utils[_0x2097('0x19')]();transfers[_0x12ba76[_0x2097('0x46')]][_0x2097('0x2c')]=0x0;transfers[_0x12ba76[_0x2097('0x46')]][_0x2097('0x47')]=0x2;}}else if(_0x12ba76[_0x2097('0x43')]==_0x12ba76[_0x2097('0x48')]){if(!_['isNil'](agents[_0x12ba76[_0x2097('0x42')]])){utils[_0x2097('0x1')](util[_0x2097('0x2')](_0x2097('0x41'),_0x12ba76[_0x2097('0x42')],agents[_0x12ba76[_0x2097('0x42')]]['membername']));agents[_0x12ba76[_0x2097('0x42')]][_0x2097('0x44')]=!![];agents[_0x12ba76[_0x2097('0x42')]][_0x2097('0x3c')]=_0x2097('0x49');agents[_0x12ba76['origtransfereruniqueid']][_0x2097('0x3d')]=_0x12ba76[_0x2097('0x4a')];agents[_0x12ba76['origtransfereruniqueid']]['transferuniqueid']=_0x12ba76['secondtransfereruniqueid'];}if(_0x12ba76[_0x2097('0x4b')]&&agents[_0x12ba76[_0x2097('0x4b')]]){agents[_0x12ba76[_0x2097('0x4b')]][_0x2097('0x47')]=0x1;transfers[_0x12ba76[_0x2097('0x4b')]]=_[_0x2097('0x4c')](agents[_0x12ba76[_0x2097('0x4b')]]);transfers[_0x12ba76[_0x2097('0x4b')]][_0x2097('0x8')]=agents[_0x12ba76['origtransfereruniqueid']]['calleridnum'];transfers[_0x12ba76[_0x2097('0x4b')]][_0x2097('0x4d')]=agents[_0x12ba76[_0x2097('0x42')]][_0x2097('0x4d')];transfers[_0x12ba76[_0x2097('0x4b')]][_0x2097('0x18')]=utils['now']();transfers[_0x12ba76[_0x2097('0x4b')]][_0x2097('0x36')]=utils[_0x2097('0x19')]();transfers[_0x12ba76[_0x2097('0x4b')]]['holdtime']=0x0;transfers[_0x12ba76['transfertargetuniqueid']][_0x2097('0x47')]=0x2;}}}catch(_0x345a12){utils['error'](util[_0x2097('0x2')](_0x2097('0x4e'),_0x12ba76[_0x2097('0x42')]),_0x345a12);}};exports[_0x2097('0x4f')]=function(_0x1f824f){try{utils[_0x2097('0x16')](util[_0x2097('0x2')](_0x2097('0x50'),_0x1f824f['uniqueid']),_0x1f824f);if(agents[_0x1f824f[_0x2097('0x3')]]&&agents[_0x1f824f[_0x2097('0x3')]]['reason']===_0x2097('0x51')){if(_0x1f824f[_0x2097('0x52')]==='21'){agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')]=_0x2097('0x53');agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x21')]=_0x2097('0x53');}utils[_0x2097('0x1')](util[_0x2097('0x2')](_0x2097('0x54'),_0x1f824f['uniqueid'],agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x6')],agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')],agents[_0x1f824f[_0x2097('0x3')]]['lastevent']));writeDB(agents[_0x1f824f[_0x2097('0x3')]]);var _0x2a950f=unanswered[_0x2097('0x55')](_0x1f824f['uniqueid']);if(_0x2a950f>-0x1){unanswered[_0x2097('0x56')](_0x2a950f,0x1);}}if(transfers[_0x1f824f['uniqueid']]){transfers[_0x1f824f[_0x2097('0x3')]]['agentcomplete']=!![];transfers[_0x1f824f[_0x2097('0x3')]]['agentcompleteAt']=utils[_0x2097('0x19')]();transfers[_0x1f824f['uniqueid']][_0x2097('0x24')]=utils[_0x2097('0x35')](transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x34')],transfers[_0x1f824f[_0x2097('0x3')]]['agentconnectAt']);transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')]=_0x2097('0x57');transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x21')]=_0x2097('0x37');utils[_0x2097('0x1')](util[_0x2097('0x2')](_0x2097('0x54'),_0x1f824f[_0x2097('0x3')],transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x6')],transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')],transfers[_0x1f824f[_0x2097('0x3')]][_0x2097('0x21')]));writeDB(transfers[_0x1f824f['uniqueid']],!![]);}if(agents[_0x1f824f[_0x2097('0x3')]]&&agents[_0x1f824f['uniqueid']]['agentconnectAt']){agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0xe')]=!![];agents[_0x1f824f[_0x2097('0x3')]]['agentcompleteAt']=utils[_0x2097('0x19')]();agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x24')]=utils[_0x2097('0x35')](agents[_0x1f824f['uniqueid']][_0x2097('0x34')],agents[_0x1f824f['uniqueid']][_0x2097('0x36')]);agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')]=agents[_0x1f824f[_0x2097('0x3')]]['transfer']?_0x2097('0x44'):_0x2097('0x57');agents[_0x1f824f[_0x2097('0x3')]]['lastevent']=_0x2097('0x37');utils[_0x2097('0x1')](util[_0x2097('0x2')]('[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s',_0x1f824f[_0x2097('0x3')],agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x6')],agents[_0x1f824f[_0x2097('0x3')]][_0x2097('0x22')],agents[_0x1f824f[_0x2097('0x3')]]['lastevent']));writeDB(agents[_0x1f824f['uniqueid']]);}}catch(_0xc7481d){utils[_0x2097('0x1c')](util[_0x2097('0x2')](_0x2097('0x50'),_0x1f824f[_0x2097('0x3')]),_0xc7481d);}};