server/services/xdr/agents.controller.js

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   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
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  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
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  18 var _0xd8b0=['indexOf','splice','agent','lodash','util','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','interface','calleridnum','connectedlinenum','queue','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','request','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','lastevent','called','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','talktime','queuecallerabandon','forIn','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','now','reason','abandoned','[%s][agents][queuecallerabandon]','agentconnect','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','ringtime','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','[%s][agents][agentconnect]','diffTime','agentcompleteAt','agentconnectAt','complete','[%s][agents][agentcomplete]','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','transferuniqueid','attendedtransfer','origtransfereruniqueid','secondtransfereruniqueid','transferexten','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','[%s][agents][hangup]','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s'];(function(_0x5f45e7,_0x112c76){var _0x3e2a74=function(_0x11df33){while(--_0x11df33){_0x5f45e7['push'](_0x5f45e7['shift']());}};_0x3e2a74(++_0x112c76);}(_0xd8b0,0xad));var _0x0d8b=function(_0x122ef9,_0x451d2a){_0x122ef9=_0x122ef9-0x0;var _0x42fba0=_0xd8b0[_0x122ef9];return _0x42fba0;};'use strict';var _=require(_0x0d8b('0x0'));var util=require(_0x0d8b('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x585166,_0x4b72b0){utils[_0x0d8b('0x2')](util[_0x0d8b('0x3')](_0x0d8b('0x4'),_0x585166[_0x0d8b('0x5')],_0x585166[_0x0d8b('0x6')],_0x585166['queue'],_0x585166['membername'],_0x585166[_0x0d8b('0x7')],_0x585166[_0x0d8b('0x8')],_0x585166[_0x0d8b('0x9')],_0x585166['lastevent']));if(_0x585166[_0x0d8b('0xa')]){utils[_0x0d8b('0xb')](_0x585166['queue'])[_0x0d8b('0xc')](function(_0x348e65){if(_0x348e65){_0x585166[_0x0d8b('0xd')]=_0x348e65[_0x0d8b('0xd')];_0x585166[_0x0d8b('0xe')]=_0x585166[_0x0d8b('0xf')]?_0x348e65[_0x0d8b('0x10')]:![];_0x585166[_0x0d8b('0x11')]=_0x585166['agentacw']?_0x348e65[_0x0d8b('0x12')]:0x0;}utils['request'](_0x0d8b('0x13'),_0x585166);});}else{utils[_0x0d8b('0x14')](_0x0d8b('0x13'),_0x585166);}if(_0x4b72b0){delete transfers[_0x585166[_0x0d8b('0x5')]];}else{delete agents[_0x585166[_0x0d8b('0x15')]];}}exports[_0x0d8b('0x16')]=function(_0x15dd0f){try{utils[_0x0d8b('0x17')](util[_0x0d8b('0x3')](_0x0d8b('0x18'),_0x15dd0f[_0x0d8b('0x5')]),_0x15dd0f);agents[_0x15dd0f[_0x0d8b('0x15')]]=_0x15dd0f;agents[_0x15dd0f[_0x0d8b('0x15')]][_0x0d8b('0x19')]=utils['now']();agents[_0x15dd0f[_0x0d8b('0x15')]][_0x0d8b('0x1a')]=_0x0d8b('0x1b');agents[_0x15dd0f[_0x0d8b('0x15')]][_0x0d8b('0x9')]=null;agents[_0x15dd0f['destuniqueid']][_0x0d8b('0x1c')]=null;utils[_0x0d8b('0x2')](util[_0x0d8b('0x3')](_0x0d8b('0x1d'),_0x15dd0f[_0x0d8b('0x5')],agents[_0x15dd0f[_0x0d8b('0x15')]][_0x0d8b('0x1e')],_0x15dd0f[_0x0d8b('0x15')]));}catch(_0x4a15bf){utils[_0x0d8b('0x1f')](util[_0x0d8b('0x3')](_0x0d8b('0x18'),_0x15dd0f[_0x0d8b('0x5')]),_0x4a15bf);}};exports[_0x0d8b('0x20')]=function(_0x5b709c){try{if(!_[_0x0d8b('0x21')](agents[_0x5b709c[_0x0d8b('0x15')]])){utils['debug'](util['format'](_0x0d8b('0x22'),_0x5b709c['uniqueid']),_0x5b709c);utils['info'](util['format'](_0x0d8b('0x23'),_0x5b709c[_0x0d8b('0x5')],agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x1e')],_0x5b709c[_0x0d8b('0x15')]));agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x20')]=!![];agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x24')]=utils['now']();agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x1a')]='timeout';agents[_0x5b709c[_0x0d8b('0x15')]]['reason']=_0x0d8b('0x25');agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x26')]=_0x5b709c['ringtime']?parseInt(_0x5b709c['ringtime'])/0x3e8:0x0;agents[_0x5b709c[_0x0d8b('0x15')]][_0x0d8b('0x27')]=0x0;unanswered['push'](_0x5b709c[_0x0d8b('0x15')]);}}catch(_0x59aa83){utils[_0x0d8b('0x1f')](util['format'](_0x0d8b('0x22'),_0x5b709c['uniqueid']),_0x59aa83);}};exports[_0x0d8b('0x28')]=function(_0x546bf6){try{_[_0x0d8b('0x29')](agents,function(_0x544735,_0x3c8887){if(_0x544735[_0x0d8b('0x5')]==_0x546bf6[_0x0d8b('0x5')]&&!_['includes'](unanswered,_0x544735['destuniqueid'])){utils['debug'](util[_0x0d8b('0x3')]('[%s][agents][queuecallerabandon]',_0x546bf6[_0x0d8b('0x5')]),_0x546bf6);utils['info'](util['format'](_0x0d8b('0x2a'),_0x546bf6[_0x0d8b('0x5')],_0x544735[_0x0d8b('0x1e')],_0x544735[_0x0d8b('0x15')]));_0x544735[_0x0d8b('0x20')]=!![];_0x544735[_0x0d8b('0x24')]=utils[_0x0d8b('0x2b')]();_0x544735[_0x0d8b('0x1a')]='abandoned';_0x544735[_0x0d8b('0x2c')]=_0x0d8b('0x2d');_0x544735['holdtime']=_0x546bf6[_0x0d8b('0x26')];_0x544735[_0x0d8b('0x27')]=0x0;writeDB(_0x544735);}});}catch(_0x18a905){utils['error'](util[_0x0d8b('0x3')](_0x0d8b('0x2e'),_0x546bf6[_0x0d8b('0x5')]),_0x18a905);}};exports[_0x0d8b('0x2f')]=function(_0x933e01){try{if(agents[_0x933e01['destuniqueid']]){utils[_0x0d8b('0x17')](util[_0x0d8b('0x3')]('[%s][agents][agentconnect]',_0x933e01[_0x0d8b('0x5')]),_0x933e01);utils[_0x0d8b('0x2')](util[_0x0d8b('0x3')](_0x0d8b('0x30'),_0x933e01[_0x0d8b('0x5')],agents[_0x933e01['destuniqueid']]['membername'],_0x933e01[_0x0d8b('0x15')]));agents[_0x933e01['destuniqueid']]['agentconnectAt']=utils[_0x0d8b('0x2b')]();agents[_0x933e01[_0x0d8b('0x15')]][_0x0d8b('0x9')]=_0x933e01[_0x0d8b('0x9')];agents[_0x933e01[_0x0d8b('0x15')]][_0x0d8b('0x1c')]=_0x933e01['connectedlinename'];agents[_0x933e01[_0x0d8b('0x15')]][_0x0d8b('0x26')]=_0x933e01[_0x0d8b('0x31')];agents[_0x933e01[_0x0d8b('0x15')]][_0x0d8b('0x1a')]=_0x0d8b('0x32');_[_0x0d8b('0x29')](agents,function(_0x5c980b,_0x1d06b6){if(_0x5c980b[_0x0d8b('0x15')]!=_0x933e01[_0x0d8b('0x15')]&&_0x5c980b[_0x0d8b('0x5')]==_0x933e01['uniqueid']){_0x5c980b[_0x0d8b('0x27')]=0x0;_0x5c980b['holdtime']=_0x933e01[_0x0d8b('0x31')];_0x5c980b[_0x0d8b('0x20')]=!![];_0x5c980b[_0x0d8b('0x24')]=utils[_0x0d8b('0x2b')]();_0x5c980b[_0x0d8b('0x1a')]=_0x0d8b('0x33');_0x5c980b[_0x0d8b('0x2c')]=_0x0d8b('0x33');_0x5c980b[_0x0d8b('0x34')]=_0x933e01[_0x0d8b('0x15')];_0x5c980b['answeredelsewheremembername']=_0x933e01['membername'];writeDB(_0x5c980b);}});}}catch(_0x576050){utils['error'](util['format'](_0x0d8b('0x35'),_0x933e01[_0x0d8b('0x5')]),_0x576050);}};exports[_0x0d8b('0xf')]=function(_0x5100cf){try{if(!_['isNil'](agents[_0x5100cf[_0x0d8b('0x15')]])){utils[_0x0d8b('0x17')](util[_0x0d8b('0x3')]('[%s][agents][agentcomplete]',_0x5100cf[_0x0d8b('0x5')]),_0x5100cf);utils[_0x0d8b('0x2')](util['format']('[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete',_0x5100cf[_0x0d8b('0x5')],agents[_0x5100cf['destuniqueid']][_0x0d8b('0x1e')],_0x5100cf['destuniqueid']));agents[_0x5100cf['destuniqueid']][_0x0d8b('0xf')]=!![];agents[_0x5100cf[_0x0d8b('0x15')]]['agentcompleteAt']=utils['now']();agents[_0x5100cf['destuniqueid']]['talktime']=utils[_0x0d8b('0x36')](agents[_0x5100cf[_0x0d8b('0x15')]][_0x0d8b('0x37')],agents[_0x5100cf['destuniqueid']][_0x0d8b('0x38')]);agents[_0x5100cf[_0x0d8b('0x15')]][_0x0d8b('0x2c')]=_0x5100cf[_0x0d8b('0x2c')];agents[_0x5100cf[_0x0d8b('0x15')]][_0x0d8b('0x1a')]=_0x0d8b('0x39');writeDB(agents[_0x5100cf[_0x0d8b('0x15')]]);}}catch(_0x384a5e){utils[_0x0d8b('0x1f')](util[_0x0d8b('0x3')](_0x0d8b('0x3a'),_0x5100cf[_0x0d8b('0x5')]),_0x384a5e);}};exports[_0x0d8b('0x3b')]=function(_0x570af8){try{if(!_[_0x0d8b('0x21')](agents[_0x570af8[_0x0d8b('0x3c')]])){utils[_0x0d8b('0x17')](util[_0x0d8b('0x3')]('[%s][agents][blindtransfer]',_0x570af8[_0x0d8b('0x5')]),_0x570af8);utils['info'](util['format'](_0x0d8b('0x3d'),_0x570af8[_0x0d8b('0x5')],agents[_0x570af8[_0x0d8b('0x3c')]][_0x0d8b('0x1e')],agents[_0x570af8['transfereruniqueid']][_0x0d8b('0x5')]));agents[_0x570af8[_0x0d8b('0x3c')]][_0x0d8b('0x3e')]=!![];agents[_0x570af8[_0x0d8b('0x3c')]][_0x0d8b('0x3f')]='blind';agents[_0x570af8['transfereruniqueid']]['transferexten']=_0x570af8['extension'];agents[_0x570af8[_0x0d8b('0x3c')]][_0x0d8b('0x40')]=agents[_0x570af8['transfereruniqueid']]['uniqueid'];}}catch(_0x44c5c1){utils[_0x0d8b('0x1f')](util['format']('[%s][agents][blindtransfer]',_0x570af8[_0x0d8b('0x5')]),_0x44c5c1);}};exports[_0x0d8b('0x41')]=function(_0x3cd00a){try{utils[_0x0d8b('0x17')](util[_0x0d8b('0x3')]('[%s][agents][attendedtransfer]',_0x3cd00a[_0x0d8b('0x42')]),_0x3cd00a);if(_0x3cd00a[_0x0d8b('0x42')]==_0x3cd00a['origtransfererlinkedid']){if(!_['isNil'](agents[_0x3cd00a[_0x0d8b('0x43')]])){utils[_0x0d8b('0x2')](util['format']('[%s][agents][attendedtransfer]\x20agent:%s',_0x3cd00a[_0x0d8b('0x42')],agents[_0x3cd00a[_0x0d8b('0x43')]][_0x0d8b('0x1e')]));agents[_0x3cd00a[_0x0d8b('0x43')]]['transfer']=!![];agents[_0x3cd00a[_0x0d8b('0x43')]]['transfertype']='ATTENDED';agents[_0x3cd00a[_0x0d8b('0x43')]][_0x0d8b('0x44')]=_0x3cd00a['origtransfererexten'];agents[_0x3cd00a['secondtransfereruniqueid']][_0x0d8b('0x40')]=_0x3cd00a[_0x0d8b('0x42')];}if(_0x3cd00a[_0x0d8b('0x45')]&&agents[_0x3cd00a[_0x0d8b('0x45')]]){agents[_0x3cd00a[_0x0d8b('0x45')]][_0x0d8b('0x46')]=0x1;transfers[_0x3cd00a[_0x0d8b('0x45')]]=_[_0x0d8b('0x47')](agents[_0x3cd00a['transfereeuniqueid']]);transfers[_0x3cd00a[_0x0d8b('0x45')]][_0x0d8b('0x8')]=agents[_0x3cd00a[_0x0d8b('0x43')]][_0x0d8b('0x8')];transfers[_0x3cd00a[_0x0d8b('0x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