[motion2.git] / server / services / xdr / agents.controller.js

// *************************************************************************
// *                                                                       *
// * xCALLY Motion -  The Omnichannel Contact Center                       *
// * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * Email: info@xcally.com                                                *
// * Website: https://www.xcally.com                                       *
// *                                                                       *
// *************************************************************************
// *                                                                       *
// * The SOFTWARE PRODUCT is protected by copyright laws and international *
// * copyright treaties, as well as other intellectual property laws and   *
// * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
// *                                                                       *
// *************************************************************************
var _0xf684=['cause','rejected','indexOf','splice','agent','lodash','util','./utils','AGENT|%s|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','membername','interface','lastevent','getVoiceQueueByName','then','type','agentacw','agentcomplete','acwtime','acwTimeout','request','CreateVoiceAgentReport','destuniqueid','agentcalled','agentcalledAt','now','called','connectedlinename','error','stack','agentringnoanswer','isNil','agentringnoanswerAt','timeout','reason','holdtime','ringtime','talktime','push','forIn','includes','abandoned','agentconnect','agentconnectAt','connectedlinenum','connect','answered_elsewhere','answeredelsewheremembername','agentcompleteAt','diffTime','complete','blindtransfer','transfer','transfereruniqueid','blind','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transferexten','transfereeuniqueid','agententerreason','clone','calleridnum','calleridname','transfertype','secondtransfererexten','transfertargetuniqueid','hangup'];(function(_0x21fa7d,_0x20098f){var _0x3a3f4d=function(_0x28feb1){while(--_0x28feb1){_0x21fa7d['push'](_0x21fa7d['shift']());}};_0x3a3f4d(++_0x20098f);}(_0xf684,0x1c1));var _0x4f68=function(_0x30007a,_0x21909a){_0x30007a=_0x30007a-0x0;var _0x8f45dd=_0xf684[_0x30007a];return _0x8f45dd;};'use strict';var _=require(_0x4f68('0x0'));var util=require(_0x4f68('0x1'));var utils=require(_0x4f68('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x414f99,_0x25c4de){utils['info'](util['format'](_0x4f68('0x3'),_0x414f99[_0x4f68('0x4')],_0x414f99[_0x4f68('0x5')],_0x414f99[_0x4f68('0x6')],_0x414f99[_0x4f68('0x7')],_0x414f99[_0x4f68('0x8')],_0x414f99['calleridnum'],_0x414f99['connectedlinenum'],_0x414f99[_0x4f68('0x9')]));if(_0x414f99[_0x4f68('0x6')]){utils[_0x4f68('0xa')](_0x414f99[_0x4f68('0x6')])[_0x4f68('0xb')](function(_0x4af506){if(_0x4af506){_0x414f99[_0x4f68('0xc')]=_0x4af506[_0x4f68('0xc')];_0x414f99[_0x4f68('0xd')]=_0x414f99[_0x4f68('0xe')]?_0x4af506['acw']:![];_0x414f99[_0x4f68('0xf')]=_0x414f99[_0x4f68('0xd')]?_0x4af506[_0x4f68('0x10')]:0x0;}utils[_0x4f68('0x11')](_0x4f68('0x12'),_0x414f99);});}else{utils[_0x4f68('0x11')](_0x4f68('0x12'),_0x414f99);}if(_0x25c4de){delete transfers[_0x414f99[_0x4f68('0x4')]];}else{delete agents[_0x414f99[_0x4f68('0x13')]];}}exports[_0x4f68('0x14')]=function(_0x4d6501){try{agents[_0x4d6501[_0x4f68('0x13')]]=_0x4d6501;agents[_0x4d6501[_0x4f68('0x13')]][_0x4f68('0x15')]=utils[_0x4f68('0x16')]();agents[_0x4d6501[_0x4f68('0x13')]][_0x4f68('0x9')]=_0x4f68('0x17');agents[_0x4d6501[_0x4f68('0x13')]]['connectedlinenum']=null;agents[_0x4d6501[_0x4f68('0x13')]][_0x4f68('0x18')]=null;}catch(_0x15fca7){utils[_0x4f68('0x19')](_0x15fca7[_0x4f68('0x1a')]);}};exports[_0x4f68('0x1b')]=function(_0x1aa92e){try{if(!_[_0x4f68('0x1c')](agents[_0x1aa92e[_0x4f68('0x13')]])){agents[_0x1aa92e['destuniqueid']][_0x4f68('0x1b')]=!![];agents[_0x1aa92e['destuniqueid']][_0x4f68('0x1d')]=utils[_0x4f68('0x16')]();agents[_0x1aa92e[_0x4f68('0x13')]][_0x4f68('0x9')]=_0x4f68('0x1e');agents[_0x1aa92e[_0x4f68('0x13')]][_0x4f68('0x1f')]=_0x4f68('0x1e');agents[_0x1aa92e[_0x4f68('0x13')]][_0x4f68('0x20')]=_0x1aa92e['ringtime']?parseInt(_0x1aa92e[_0x4f68('0x21')])/0x3e8:0x0;agents[_0x1aa92e['destuniqueid']][_0x4f68('0x22')]=0x0;unanswered[_0x4f68('0x23')](_0x1aa92e[_0x4f68('0x13')]);}}catch(_0x26abf7){utils['error'](_0x26abf7['stack']);}};exports['queuecallerabandon']=function(_0xaadd87){try{_[_0x4f68('0x24')](agents,function(_0x773779,_0x5ccd74){if(_0x773779[_0x4f68('0x4')]==_0xaadd87[_0x4f68('0x4')]&&!_[_0x4f68('0x25')](unanswered,_0x773779['destuniqueid'])){_0x773779[_0x4f68('0x1b')]=!![];_0x773779[_0x4f68('0x1d')]=utils['now']();_0x773779[_0x4f68('0x9')]=_0x4f68('0x26');_0x773779['reason']=_0x4f68('0x26');_0x773779[_0x4f68('0x20')]=_0xaadd87['holdtime'];_0x773779[_0x4f68('0x22')]=0x0;writeDB(_0x773779);}});}catch(_0xda2958){utils[_0x4f68('0x19')](_0xda2958[_0x4f68('0x1a')]);}};exports[_0x4f68('0x27')]=function(_0x14d99a){try{if(agents[_0x14d99a[_0x4f68('0x13')]]){agents[_0x14d99a[_0x4f68('0x13')]][_0x4f68('0x28')]=utils[_0x4f68('0x16')]();agents[_0x14d99a[_0x4f68('0x13')]]['connectedlinenum']=_0x14d99a[_0x4f68('0x29')];agents[_0x14d99a[_0x4f68('0x13')]][_0x4f68('0x18')]=_0x14d99a[_0x4f68('0x18')];agents[_0x14d99a[_0x4f68('0x13')]][_0x4f68('0x20')]=_0x14d99a['ringtime'];agents[_0x14d99a[_0x4f68('0x13')]][_0x4f68('0x9')]=_0x4f68('0x2a');_[_0x4f68('0x24')](agents,function(_0x3201a8,_0x48b006){if(_0x3201a8[_0x4f68('0x13')]!=_0x14d99a[_0x4f68('0x13')]&&_0x3201a8[_0x4f68('0x4')]==_0x14d99a[_0x4f68('0x4')]){_0x3201a8[_0x4f68('0x22')]=0x0;_0x3201a8[_0x4f68('0x20')]=_0x14d99a[_0x4f68('0x21')];_0x3201a8['agentringnoanswer']=!![];_0x3201a8['agentringnoanswerAt']=utils[_0x4f68('0x16')]();_0x3201a8['lastevent']=_0x4f68('0x2b');_0x3201a8[_0x4f68('0x1f')]=_0x4f68('0x2b');_0x3201a8['answeredelsewheredestinationuniqueid']=_0x14d99a[_0x4f68('0x13')];_0x3201a8[_0x4f68('0x2c')]=_0x14d99a[_0x4f68('0x7')];writeDB(_0x3201a8);}});}}catch(_0x2024d6){utils['error'](_0x2024d6[_0x4f68('0x1a')]);}};exports[_0x4f68('0xe')]=function(_0x475612){try{if(!_[_0x4f68('0x1c')](agents[_0x475612[_0x4f68('0x13')]])){agents[_0x475612[_0x4f68('0x13')]][_0x4f68('0xe')]=!![];agents[_0x475612[_0x4f68('0x13')]][_0x4f68('0x2d')]=utils[_0x4f68('0x16')]();agents[_0x475612[_0x4f68('0x13')]]['talktime']=utils[_0x4f68('0x2e')](agents[_0x475612[_0x4f68('0x13')]]['agentcompleteAt'],agents[_0x475612[_0x4f68('0x13')]][_0x4f68('0x28')]);agents[_0x475612[_0x4f68('0x13')]][_0x4f68('0x1f')]=_0x475612[_0x4f68('0x1f')];agents[_0x475612['destuniqueid']][_0x4f68('0x9')]=_0x4f68('0x2f');writeDB(agents[_0x475612['destuniqueid']]);}}catch(_0x1cd9ee){utils['error'](_0x1cd9ee[_0x4f68('0x1a')]);}};exports[_0x4f68('0x30')]=function(_0x25a175){try{if(!_[_0x4f68('0x1c')](agents[_0x25a175['transfereruniqueid']])){agents[_0x25a175['transfereruniqueid']][_0x4f68('0x31')]=!![];agents[_0x25a175[_0x4f68('0x32')]]['transfertype']=_0x4f68('0x33');agents[_0x25a175[_0x4f68('0x32')]]['transferexten']=_0x25a175[_0x4f68('0x34')];agents[_0x25a175['transfereruniqueid']][_0x4f68('0x35')]=agents[_0x25a175[_0x4f68('0x32')]][_0x4f68('0x4')];}}catch(_0x5e5f67){utils['error'](_0x5e5f67[_0x4f68('0x1a')]);}};exports[_0x4f68('0x36')]=function(_0x27ad16){try{if(_0x27ad16[_0x4f68('0x37')]==_0x27ad16[_0x4f68('0x38')]){if(!_[_0x4f68('0x1c')](agents[_0x27ad16['secondtransfereruniqueid']])){agents[_0x27ad16[_0x4f68('0x39')]]['transfer']=!![];agents[_0x27ad16[_0x4f68('0x39')]]['transfertype']=_0x4f68('0x3a');agents[_0x27ad16[_0x4f68('0x39')]][_0x4f68('0x3b')]=_0x27ad16['origtransfererexten'];agents[_0x27ad16[_0x4f68('0x39')]][_0x4f68('0x35')]=_0x27ad16[_0x4f68('0x37')];}if(_0x27ad16[_0x4f68('0x3c')]&&agents[_0x27ad16[_0x4f68('0x3c')]]){agents[_0x27ad16[_0x4f68('0x3c')]][_0x4f68('0x3d')]=0x1;transfers[_0x27ad16[_0x4f68('0x3c')]]=_[_0x4f68('0x3e')](agents[_0x27ad16['transfereeuniqueid']]);transfers[_0x27ad16[_0x4f68('0x3c')]]['calleridnum']=agents[_0x27ad16['secondtransfereruniqueid']][_0x4f68('0x3f')];transfers[_0x27ad16[_0x4f68('0x3c')]][_0x4f68('0x40')]=agents[_0x27ad16[_0x4f68('0x39')]][_0x4f68('0x40')];transfers[_0x27ad16['transfereeuniqueid']]['agentcalledAt']=utils[_0x4f68('0x16')]();transfers[_0x27ad16[_0x4f68('0x3c')]][_0x4f68('0x28')]=utils[_0x4f68('0x16')]();transfers[_0x27ad16[_0x4f68('0x3c')]][_0x4f68('0x20')]=0x0;transfers[_0x27ad16[_0x4f68('0x3c')]][_0x4f68('0x3d')]=0x2;}}else if(_0x27ad16[_0x4f68('0x39')]==_0x27ad16['secondtransfererlinkedid']){if(!_[_0x4f68('0x1c')](agents[_0x27ad16[_0x4f68('0x37')]])){agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x31')]=!![];agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x41')]=_0x4f68('0x3a');agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x3b')]=_0x27ad16[_0x4f68('0x42')];agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x35')]=_0x27ad16['secondtransfereruniqueid'];}if(_0x27ad16[_0x4f68('0x43')]&&agents[_0x27ad16['transfertargetuniqueid']]){agents[_0x27ad16['transfertargetuniqueid']][_0x4f68('0x3d')]=0x1;transfers[_0x27ad16['transfertargetuniqueid']]=_[_0x4f68('0x3e')](agents[_0x27ad16[_0x4f68('0x43')]]);transfers[_0x27ad16[_0x4f68('0x43')]]['calleridnum']=agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x3f')];transfers[_0x27ad16['transfertargetuniqueid']][_0x4f68('0x40')]=agents[_0x27ad16[_0x4f68('0x37')]][_0x4f68('0x40')];transfers[_0x27ad16['transfertargetuniqueid']][_0x4f68('0x15')]=utils[_0x4f68('0x16')]();transfers[_0x27ad16['transfertargetuniqueid']][_0x4f68('0x28')]=utils[_0x4f68('0x16')]();transfers[_0x27ad16[_0x4f68('0x43')]][_0x4f68('0x20')]=0x0;transfers[_0x27ad16['transfertargetuniqueid']][_0x4f68('0x3d')]=0x2;}}}catch(_0x5563d2){utils[_0x4f68('0x19')](_0x5563d2[_0x4f68('0x1a')]);}};exports[_0x4f68('0x44')]=function(_0x21eedf){try{if(agents[_0x21eedf[_0x4f68('0x4')]]&&agents[_0x21eedf['uniqueid']][_0x4f68('0x1f')]===_0x4f68('0x1e')){if(_0x21eedf[_0x4f68('0x45')]==='21'){agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x1f')]='rejected';agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x9')]=_0x4f68('0x46');}writeDB(agents[_0x21eedf['uniqueid']]);var _0x17ac6a=unanswered[_0x4f68('0x47')](_0x21eedf['uniqueid']);if(_0x17ac6a>-0x1)unanswered[_0x4f68('0x48')](_0x17ac6a,0x1);}if(transfers[_0x21eedf[_0x4f68('0x4')]]){transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0xe')]=!![];transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x2d')]=utils[_0x4f68('0x16')]();transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x22')]=utils[_0x4f68('0x2e')](transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x2d')],transfers[_0x21eedf['uniqueid']][_0x4f68('0x28')]);transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x1f')]=_0x4f68('0x49');transfers[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x9')]=_0x4f68('0x2f');writeDB(transfers[_0x21eedf[_0x4f68('0x4')]],!![]);}if(agents[_0x21eedf['uniqueid']]&&agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x28')]){agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0xe')]=!![];agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x2d')]=utils['now']();agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x22')]=utils['diffTime'](agents[_0x21eedf['uniqueid']][_0x4f68('0x2d')],agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x28')]);agents[_0x21eedf['uniqueid']][_0x4f68('0x1f')]=agents[_0x21eedf[_0x4f68('0x4')]][_0x4f68('0x31')]?_0x4f68('0x31'):'agent';agents[_0x21eedf['uniqueid']]['lastevent']=_0x4f68('0x2f');writeDB(agents[_0x21eedf[_0x4f68('0x4')]]);}}catch(_0x420555){utils[_0x4f68('0x19')](_0x420555[_0x4f68('0x1a')]);}};