server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x41bb=['transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','ATTENDED','origtransfererexten','transfereeuniqueid','agententerreason','calleridnum','calleridname','secondtransfererlinkedid','transfertargetuniqueid','clone','hangup','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','complete','[%s][agents][hangup]','lodash','util','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','queue','membername','interface','getVoiceQueueByName','then','type','agentacw','agentcomplete','acw','request','CreateVoiceAgentReport','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','destuniqueid','lastevent','called','connectedlinenum','connectedlinename','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','ringtime','talktime','push','error','[%s][agents][queuecallerabandon]','[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','agentringnoanswer','abandoned','holdtime','agentconnect','[%s][agents][agentconnect]','agentconnectAt','connect','forIn','answered_elsewhere','reason','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','diffTime','agentcompleteAt','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind'];(function(_0x529209,_0x353858){var _0x9a363b=function(_0x4ace2b){while(--_0x4ace2b){_0x529209['push'](_0x529209['shift']());}};_0x9a363b(++_0x353858);}(_0x41bb,0xc5));var _0xb41b=function(_0x1b5314,_0x552185){_0x1b5314=_0x1b5314-0x0;var _0x33ef8e=_0x41bb[_0x1b5314];return _0x33ef8e;};'use strict';var _=require(_0xb41b('0x0'));var util=require(_0xb41b('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x428431,_0x4d5578){utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x4'),_0x428431[_0xb41b('0x5')],_0x428431['channel'],_0x428431[_0xb41b('0x6')],_0x428431[_0xb41b('0x7')],_0x428431[_0xb41b('0x8')],_0x428431['calleridnum'],_0x428431['connectedlinenum'],_0x428431['lastevent']));if(_0x428431[_0xb41b('0x6')]){utils[_0xb41b('0x9')](_0x428431['queue'])[_0xb41b('0xa')](function(_0x2c1a53){if(_0x2c1a53){_0x428431[_0xb41b('0xb')]=_0x2c1a53[_0xb41b('0xb')];_0x428431[_0xb41b('0xc')]=_0x428431[_0xb41b('0xd')]?_0x2c1a53[_0xb41b('0xe')]:![];_0x428431['acwtime']=_0x428431[_0xb41b('0xc')]?_0x2c1a53['acwTimeout']:0x0;}utils[_0xb41b('0xf')](_0xb41b('0x10'),_0x428431);});}else{utils[_0xb41b('0xf')](_0xb41b('0x10'),_0x428431);}if(_0x4d5578){delete transfers[_0x428431[_0xb41b('0x5')]];}else{delete agents[_0x428431['destuniqueid']];}}exports[_0xb41b('0x11')]=function(_0x2d947a){try{utils[_0xb41b('0x12')](util[_0xb41b('0x3')](_0xb41b('0x13'),_0x2d947a['uniqueid']),_0x2d947a);agents[_0x2d947a['destuniqueid']]=_0x2d947a;agents[_0x2d947a['destuniqueid']][_0xb41b('0x14')]=utils[_0xb41b('0x15')]();agents[_0x2d947a[_0xb41b('0x16')]][_0xb41b('0x17')]=_0xb41b('0x18');agents[_0x2d947a['destuniqueid']][_0xb41b('0x19')]=null;agents[_0x2d947a[_0xb41b('0x16')]][_0xb41b('0x1a')]=null;utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x1b'),_0x2d947a[_0xb41b('0x5')],agents[_0x2d947a['destuniqueid']]['membername'],_0x2d947a['destuniqueid']));}catch(_0xf109f8){utils['error'](util[_0xb41b('0x3')](_0xb41b('0x13'),_0x2d947a[_0xb41b('0x5')]),_0xf109f8);}};exports['agentringnoanswer']=function(_0x53bc44){try{if(!_[_0xb41b('0x1c')](agents[_0x53bc44[_0xb41b('0x16')]])){utils[_0xb41b('0x12')](util[_0xb41b('0x3')](_0xb41b('0x1d'),_0x53bc44[_0xb41b('0x5')]),_0x53bc44);utils['info'](util['format'](_0xb41b('0x1e'),_0x53bc44[_0xb41b('0x5')],agents[_0x53bc44[_0xb41b('0x16')]]['membername'],_0x53bc44[_0xb41b('0x16')]));agents[_0x53bc44[_0xb41b('0x16')]]['agentringnoanswer']=!![];agents[_0x53bc44[_0xb41b('0x16')]][_0xb41b('0x1f')]=utils['now']();agents[_0x53bc44[_0xb41b('0x16')]]['lastevent']=_0xb41b('0x20');agents[_0x53bc44[_0xb41b('0x16')]]['reason']=_0xb41b('0x20');agents[_0x53bc44[_0xb41b('0x16')]]['holdtime']=_0x53bc44['ringtime']?parseInt(_0x53bc44[_0xb41b('0x21')])/0x3e8:0x0;agents[_0x53bc44[_0xb41b('0x16')]][_0xb41b('0x22')]=0x0;unanswered[_0xb41b('0x23')](_0x53bc44[_0xb41b('0x16')]);}}catch(_0x181cbd){utils[_0xb41b('0x24')](util['format'](_0xb41b('0x1d'),_0x53bc44[_0xb41b('0x5')]),_0x181cbd);}};exports['queuecallerabandon']=function(_0xe64568){try{_['forIn'](agents,function(_0x38277f,_0x31d4cd){if(_0x38277f['uniqueid']==_0xe64568[_0xb41b('0x5')]&&!_['includes'](unanswered,_0x38277f[_0xb41b('0x16')])){utils[_0xb41b('0x12')](util['format'](_0xb41b('0x25'),_0xe64568[_0xb41b('0x5')]),_0xe64568);utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x26'),_0xe64568[_0xb41b('0x5')],_0x38277f[_0xb41b('0x7')],_0x38277f[_0xb41b('0x16')]));_0x38277f[_0xb41b('0x27')]=!![];_0x38277f[_0xb41b('0x1f')]=utils['now']();_0x38277f[_0xb41b('0x17')]='abandoned';_0x38277f['reason']=_0xb41b('0x28');_0x38277f[_0xb41b('0x29')]=_0xe64568[_0xb41b('0x29')];_0x38277f[_0xb41b('0x22')]=0x0;writeDB(_0x38277f);}});}catch(_0x1b8681){utils[_0xb41b('0x24')](util[_0xb41b('0x3')](_0xb41b('0x25'),_0xe64568[_0xb41b('0x5')]),_0x1b8681);}};exports[_0xb41b('0x2a')]=function(_0x3a06a0){try{if(agents[_0x3a06a0['destuniqueid']]){utils[_0xb41b('0x12')](util[_0xb41b('0x3')](_0xb41b('0x2b'),_0x3a06a0[_0xb41b('0x5')]),_0x3a06a0);utils[_0xb41b('0x2')](util[_0xb41b('0x3')]('[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect',_0x3a06a0['uniqueid'],agents[_0x3a06a0[_0xb41b('0x16')]][_0xb41b('0x7')],_0x3a06a0['destuniqueid']));agents[_0x3a06a0[_0xb41b('0x16')]][_0xb41b('0x2c')]=utils[_0xb41b('0x15')]();agents[_0x3a06a0[_0xb41b('0x16')]][_0xb41b('0x19')]=_0x3a06a0['connectedlinenum'];agents[_0x3a06a0[_0xb41b('0x16')]]['connectedlinename']=_0x3a06a0[_0xb41b('0x1a')];agents[_0x3a06a0[_0xb41b('0x16')]][_0xb41b('0x29')]=_0x3a06a0[_0xb41b('0x21')];agents[_0x3a06a0[_0xb41b('0x16')]][_0xb41b('0x17')]=_0xb41b('0x2d');_[_0xb41b('0x2e')](agents,function(_0x2b0721,_0x578b67){if(_0x2b0721['destuniqueid']!=_0x3a06a0['destuniqueid']&&_0x2b0721[_0xb41b('0x5')]==_0x3a06a0['uniqueid']){_0x2b0721['talktime']=0x0;_0x2b0721[_0xb41b('0x29')]=_0x3a06a0['ringtime'];_0x2b0721[_0xb41b('0x27')]=!![];_0x2b0721[_0xb41b('0x1f')]=utils[_0xb41b('0x15')]();_0x2b0721[_0xb41b('0x17')]=_0xb41b('0x2f');_0x2b0721[_0xb41b('0x30')]=_0xb41b('0x2f');_0x2b0721['answeredelsewheredestinationuniqueid']=_0x3a06a0[_0xb41b('0x16')];_0x2b0721[_0xb41b('0x31')]=_0x3a06a0[_0xb41b('0x7')];writeDB(_0x2b0721);}});}}catch(_0x174d6c){utils['error'](util[_0xb41b('0x3')]('[%s][agents][agentconnect]',_0x3a06a0[_0xb41b('0x5')]),_0x174d6c);}};exports[_0xb41b('0xd')]=function(_0x46dbbf){try{if(!_['isNil'](agents[_0x46dbbf['destuniqueid']])){utils[_0xb41b('0x12')](util[_0xb41b('0x3')](_0xb41b('0x32'),_0x46dbbf[_0xb41b('0x5')]),_0x46dbbf);utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x33'),_0x46dbbf['uniqueid'],agents[_0x46dbbf['destuniqueid']][_0xb41b('0x7')],_0x46dbbf['destuniqueid']));agents[_0x46dbbf[_0xb41b('0x16')]]['agentcomplete']=!![];agents[_0x46dbbf[_0xb41b('0x16')]]['agentcompleteAt']=utils[_0xb41b('0x15')]();agents[_0x46dbbf['destuniqueid']][_0xb41b('0x22')]=utils[_0xb41b('0x34')](agents[_0x46dbbf[_0xb41b('0x16')]][_0xb41b('0x35')],agents[_0x46dbbf['destuniqueid']][_0xb41b('0x2c')]);agents[_0x46dbbf[_0xb41b('0x16')]]['reason']=_0x46dbbf[_0xb41b('0x30')];agents[_0x46dbbf['destuniqueid']]['lastevent']='complete';writeDB(agents[_0x46dbbf['destuniqueid']]);}}catch(_0x263d8d){utils[_0xb41b('0x24')](util[_0xb41b('0x3')](_0xb41b('0x32'),_0x46dbbf[_0xb41b('0x5')]),_0x263d8d);}};exports[_0xb41b('0x36')]=function(_0x34d076){try{if(!_[_0xb41b('0x1c')](agents[_0x34d076[_0xb41b('0x37')]])){utils[_0xb41b('0x12')](util[_0xb41b('0x3')](_0xb41b('0x38'),_0x34d076[_0xb41b('0x5')]),_0x34d076);utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x39'),_0x34d076['uniqueid'],agents[_0x34d076[_0xb41b('0x37')]]['membername'],agents[_0x34d076['transfereruniqueid']][_0xb41b('0x5')]));agents[_0x34d076[_0xb41b('0x37')]][_0xb41b('0x3a')]=!![];agents[_0x34d076[_0xb41b('0x37')]][_0xb41b('0x3b')]=_0xb41b('0x3c');agents[_0x34d076[_0xb41b('0x37')]][_0xb41b('0x3d')]=_0x34d076[_0xb41b('0x3e')];agents[_0x34d076[_0xb41b('0x37')]][_0xb41b('0x3f')]=agents[_0x34d076[_0xb41b('0x37')]][_0xb41b('0x5')];}}catch(_0x3ce89e){utils[_0xb41b('0x24')](util[_0xb41b('0x3')](_0xb41b('0x38'),_0x34d076[_0xb41b('0x5')]),_0x3ce89e);}};exports[_0xb41b('0x40')]=function(_0x247ca0){try{utils[_0xb41b('0x12')](util['format'](_0xb41b('0x41'),_0x247ca0['origtransfereruniqueid']),_0x247ca0);if(_0x247ca0[_0xb41b('0x42')]==_0x247ca0[_0xb41b('0x43')]){if(!_[_0xb41b('0x1c')](agents[_0x247ca0[_0xb41b('0x44')]])){utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x45'),_0x247ca0['origtransfereruniqueid'],agents[_0x247ca0[_0xb41b('0x44')]][_0xb41b('0x7')]));agents[_0x247ca0[_0xb41b('0x44')]]['transfer']=!![];agents[_0x247ca0[_0xb41b('0x44')]][_0xb41b('0x3b')]=_0xb41b('0x46');agents[_0x247ca0[_0xb41b('0x44')]][_0xb41b('0x3d')]=_0x247ca0[_0xb41b('0x47')];agents[_0x247ca0[_0xb41b('0x44')]]['transferuniqueid']=_0x247ca0['origtransfereruniqueid'];}if(_0x247ca0[_0xb41b('0x48')]&&agents[_0x247ca0[_0xb41b('0x48')]]){agents[_0x247ca0['transfereeuniqueid']][_0xb41b('0x49')]=0x1;transfers[_0x247ca0[_0xb41b('0x48')]]=_['clone'](agents[_0x247ca0[_0xb41b('0x48')]]);transfers[_0x247ca0[_0xb41b('0x48')]][_0xb41b('0x4a')]=agents[_0x247ca0[_0xb41b('0x44')]][_0xb41b('0x4a')];transfers[_0x247ca0[_0xb41b('0x48')]][_0xb41b('0x4b')]=agents[_0x247ca0[_0xb41b('0x44')]][_0xb41b('0x4b')];transfers[_0x247ca0[_0xb41b('0x48')]]['agentcalledAt']=utils[_0xb41b('0x15')]();transfers[_0x247ca0[_0xb41b('0x48')]]['agentconnectAt']=utils['now']();transfers[_0x247ca0[_0xb41b('0x48')]][_0xb41b('0x29')]=0x0;transfers[_0x247ca0[_0xb41b('0x48')]]['agententerreason']=0x2;}}else if(_0x247ca0[_0xb41b('0x44')]==_0x247ca0[_0xb41b('0x4c')]){if(!_[_0xb41b('0x1c')](agents[_0x247ca0[_0xb41b('0x42')]])){utils[_0xb41b('0x2')](util[_0xb41b('0x3')](_0xb41b('0x45'),_0x247ca0[_0xb41b('0x42')],agents[_0x247ca0[_0xb41b('0x42')]][_0xb41b('0x7')]));agents[_0x247ca0['origtransfereruniqueid']][_0xb41b('0x3a')]=!![];agents[_0x247ca0[_0xb41b('0x42')]]['transfertype']=_0xb41b('0x46');agents[_0x247ca0[_0xb41b('0x42')]][_0xb41b('0x3d')]=_0x247ca0['secondtransfererexten'];agents[_0x247ca0[_0xb41b('0x42')]][_0xb41b('0x3f')]=_0x247ca0[_0xb41b('0x44')];}if(_0x247ca0[_0xb41b('0x4d')]&&agents[_0x247ca0[_0xb41b('0x4d')]]){agents[_0x247ca0[_0xb41b('0x4d')]][_0xb41b('0x49')]=0x1;transfers[_0x247ca0[_0xb41b('0x4d')]]=_[_0xb41b('0x4e')](agents[_0x247ca0[_0xb41b('0x4d')]]);transfers[_0x247ca0['transfertargetuniqueid']]['calleridnum']=agents[_0x247ca0['origtransfereruniqueid']]['calleridnum'];transfers[_0x247ca0[_0xb41b('0x4d')]][_0xb41b('0x4b')]=agents[_0x247ca0[_0xb41b('0x42')]][_0xb41b('0x4b')];transfers[_0x247ca0[_0xb41b('0x4d')]][_0xb41b('0x14')]=utils['now']();transfers[_0x247ca0[_0xb41b('0x4d')]]['agentconnectAt']=utils[_0xb41b('0x15')]();transfers[_0x247ca0['transfertargetuniqueid']][_0xb41b('0x29')]=0x0;transfers[_0x247ca0['transfertargetuniqueid']][_0xb41b('0x49')]=0x2;}}}catch(_0xc2afd1){utils['error'](util[_0xb41b('0x3')](_0xb41b('0x41'),_0x247ca0[_0xb41b('0x42')]),_0xc2afd1);}};exports[_0xb41b('0x4f')]=function(_0x39f6ad){try{utils[_0xb41b('0x12')](util[_0xb41b('0x3')]('[%s][agents][hangup]',_0x39f6ad[_0xb41b('0x5')]),_0x39f6ad);if(agents[_0x39f6ad['uniqueid']]&&agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x30')]===_0xb41b('0x20')){if(_0x39f6ad['cause']==='21'){agents[_0x39f6ad['uniqueid']]['reason']='rejected';agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x17')]=_0xb41b('0x50');}utils['info'](util['format'](_0xb41b('0x51'),_0x39f6ad[_0xb41b('0x5')],agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x7')],agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x30')],agents[_0x39f6ad[_0xb41b('0x5')]]['lastevent']));writeDB(agents[_0x39f6ad['uniqueid']]);var _0x303ca3=unanswered[_0xb41b('0x52')](_0x39f6ad['uniqueid']);if(_0x303ca3>-0x1){unanswered[_0xb41b('0x53')](_0x303ca3,0x1);}}if(transfers[_0x39f6ad['uniqueid']]){transfers[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0xd')]=!![];transfers[_0x39f6ad['uniqueid']][_0xb41b('0x35')]=utils[_0xb41b('0x15')]();transfers[_0x39f6ad['uniqueid']]['talktime']=utils[_0xb41b('0x34')](transfers[_0x39f6ad[_0xb41b('0x5')]]['agentcompleteAt'],transfers[_0x39f6ad[_0xb41b('0x5')]]['agentconnectAt']);transfers[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x30')]='agent';transfers[_0x39f6ad['uniqueid']][_0xb41b('0x17')]=_0xb41b('0x54');utils['info'](util[_0xb41b('0x3')](_0xb41b('0x51'),_0x39f6ad[_0xb41b('0x5')],transfers[_0x39f6ad['uniqueid']][_0xb41b('0x7')],transfers[_0x39f6ad['uniqueid']]['reason'],transfers[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x17')]));writeDB(transfers[_0x39f6ad[_0xb41b('0x5')]],!![]);}if(agents[_0x39f6ad[_0xb41b('0x5')]]&&agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x2c')]){agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0xd')]=!![];agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x35')]=utils[_0xb41b('0x15')]();agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x22')]=utils['diffTime'](agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x35')],agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x2c')]);agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x30')]=agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x3a')]?'transfer':'agent';agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x17')]=_0xb41b('0x54');utils['info'](util[_0xb41b('0x3')](_0xb41b('0x51'),_0x39f6ad['uniqueid'],agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x7')],agents[_0x39f6ad['uniqueid']][_0xb41b('0x30')],agents[_0x39f6ad[_0xb41b('0x5')]][_0xb41b('0x17')]));writeDB(agents[_0x39f6ad[_0xb41b('0x5')]]);}}catch(_0x31c5c1){utils[_0xb41b('0x24')](util[_0xb41b('0x3')](_0xb41b('0x55'),_0x39f6ad[_0xb41b('0x5')]),_0x31c5c1);}};