server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x5c85=['[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned','abandoned','reason','talktime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfertype','blind','transferexten','extension','transferuniqueid','attendedtransfer','[%s][agents][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','transfer','secondtransfereruniqueid','ATTENDED','transfereeuniqueid','agententerreason','clone','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','calleridname','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','agent','complete','util','./utils','info','format','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','interface','calleridnum','connectedlinenum','lastevent','then','type','agentacw','agentcomplete','acw','acwtime','acwTimeout','CreateVoiceAgentReport','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','membername','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','ringtime','push','queuecallerabandon','includes','[%s][agents][queuecallerabandon]'];(function(_0xa20971,_0x1bf32c){var _0x4f4271=function(_0x299c14){while(--_0x299c14){_0xa20971['push'](_0xa20971['shift']());}};_0x4f4271(++_0x1bf32c);}(_0x5c85,0x13e));var _0x55c8=function(_0x51200d,_0x56e675){_0x51200d=_0x51200d-0x0;var _0x3466c7=_0x5c85[_0x51200d];return _0x3466c7;};'use strict';var _=require('lodash');var util=require(_0x55c8('0x0'));var utils=require(_0x55c8('0x1'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x209bbf,_0x46d0b4){utils[_0x55c8('0x2')](util[_0x55c8('0x3')](_0x55c8('0x4'),_0x209bbf[_0x55c8('0x5')],_0x209bbf[_0x55c8('0x6')],_0x209bbf[_0x55c8('0x7')],_0x209bbf['membername'],_0x209bbf[_0x55c8('0x8')],_0x209bbf[_0x55c8('0x9')],_0x209bbf[_0x55c8('0xa')],_0x209bbf[_0x55c8('0xb')]));if(_0x209bbf['queue']){utils['getVoiceQueueByName'](_0x209bbf[_0x55c8('0x7')])[_0x55c8('0xc')](function(_0x2ff247){if(_0x2ff247){_0x209bbf[_0x55c8('0xd')]=_0x2ff247['type'];_0x209bbf[_0x55c8('0xe')]=_0x209bbf[_0x55c8('0xf')]?_0x2ff247[_0x55c8('0x10')]:![];_0x209bbf[_0x55c8('0x11')]=_0x209bbf[_0x55c8('0xe')]?_0x2ff247[_0x55c8('0x12')]:0x0;}utils['request'](_0x55c8('0x13'),_0x209bbf);});}else{utils['request'](_0x55c8('0x13'),_0x209bbf);}if(_0x46d0b4){delete transfers[_0x209bbf[_0x55c8('0x5')]];}else{delete agents[_0x209bbf[_0x55c8('0x14')]];}}exports[_0x55c8('0x15')]=function(_0x13131c){try{utils[_0x55c8('0x16')](util[_0x55c8('0x3')](_0x55c8('0x17'),_0x13131c['uniqueid']),_0x13131c);agents[_0x13131c[_0x55c8('0x14')]]=_0x13131c;agents[_0x13131c[_0x55c8('0x14')]][_0x55c8('0x18')]=utils[_0x55c8('0x19')]();agents[_0x13131c[_0x55c8('0x14')]][_0x55c8('0xb')]=_0x55c8('0x1a');agents[_0x13131c[_0x55c8('0x14')]][_0x55c8('0xa')]=null;agents[_0x13131c[_0x55c8('0x14')]][_0x55c8('0x1b')]=null;utils['info'](util['format']('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x13131c[_0x55c8('0x5')],agents[_0x13131c[_0x55c8('0x14')]][_0x55c8('0x1c')],_0x13131c['destuniqueid']));}catch(_0x2e6580){utils[_0x55c8('0x1d')](util['format']('[%s][agents][agentcalled]',_0x13131c['uniqueid']),_0x2e6580);}};exports[_0x55c8('0x1e')]=function(_0x2fd5b0){try{if(!_[_0x55c8('0x1f')](agents[_0x2fd5b0['destuniqueid']])){utils[_0x55c8('0x16')](util[_0x55c8('0x3')](_0x55c8('0x20'),_0x2fd5b0['uniqueid']),_0x2fd5b0);utils[_0x55c8('0x2')](util['format'](_0x55c8('0x21'),_0x2fd5b0[_0x55c8('0x5')],agents[_0x2fd5b0[_0x55c8('0x14')]][_0x55c8('0x1c')],_0x2fd5b0[_0x55c8('0x14')]));agents[_0x2fd5b0[_0x55c8('0x14')]][_0x55c8('0x1e')]=!![];agents[_0x2fd5b0[_0x55c8('0x14')]][_0x55c8('0x22')]=utils[_0x55c8('0x19')]();agents[_0x2fd5b0[_0x55c8('0x14')]][_0x55c8('0xb')]=_0x55c8('0x23');agents[_0x2fd5b0[_0x55c8('0x14')]]['reason']=_0x55c8('0x23');agents[_0x2fd5b0[_0x55c8('0x14')]][_0x55c8('0x24')]=_0x2fd5b0[_0x55c8('0x25')]?parseInt(_0x2fd5b0['ringtime'])/0x3e8:0x0;agents[_0x2fd5b0['destuniqueid']]['talktime']=0x0;unanswered[_0x55c8('0x26')](_0x2fd5b0[_0x55c8('0x14')]);}}catch(_0x13e1df){utils[_0x55c8('0x1d')](util[_0x55c8('0x3')]('[%s][agents][agentringnoanswer]',_0x2fd5b0[_0x55c8('0x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]][_0x55c8('0x9')];transfers[_0x5efbf0['transfereeuniqueid']]['calleridname']=agents[_0x5efbf0[_0x55c8('0x48')]]['calleridname'];transfers[_0x5efbf0[_0x55c8('0x4a')]][_0x55c8('0x18')]=utils[_0x55c8('0x19')]();transfers[_0x5efbf0[_0x55c8('0x4a')]][_0x55c8('0x31')]=utils[_0x55c8('0x19')]();transfers[_0x5efbf0[_0x55c8('0x4a')]][_0x55c8('0x24')]=0x0;transfers[_0x5efbf0['transfereeuniqueid']][_0x55c8('0x4b')]=0x2;}}else if(_0x5efbf0[_0x55c8('0x48')]==_0x5efbf0[_0x55c8('0x4d')]){if(!_[_0x55c8('0x1f')](agents[_0x5efbf0['origtransfereruniqueid']])){utils['info'](util[_0x55c8('0x3')](_0x55c8('0x46'),_0x5efbf0['origtransfereruniqueid'],agents[_0x5efbf0[_0x55c8('0x44')]][_0x55c8('0x1c')]));agents[_0x5efbf0[_0x55c8('0x44')]][_0x55c8('0x47')]=!![];agents[_0x5efbf0['origtransfereruniqueid']][_0x55c8('0x3d')]='ATTENDED';agents[_0x5efbf0['origtransfereruniqueid']]['transferexten']=_0x5efbf0[_0x55c8('0x4e')];agents[_0x5efbf0[_0x55c8('0x44')]][_0x55c8('0x41')]=_0x5efbf0[_0x55c8('0x48')];}if(_0x5efbf0[_0x55c8('0x4f')]&&agents[_0x5efbf0[_0x55c8('0x4f')]]){agents[_0x5efbf0[_0x55c8('0x4f')]][_0x55c8('0x4b')]=0x1;transfers[_0x5efbf0['transfertargetuniqueid']]=_[_0x55c8('0x4c')](agents[_0x5efbf0[_0x55c8('0x4f')]]);transfers[_0x5efbf0['transfertargetuniqueid']]['calleridnum']=agents[_0x5efbf0[_0x55c8('0x44')]][_0x55c8('0x9')];transfers[_0x5efbf0['transfertargetuniqueid']][_0x55c8('0x50')]=agents[_0x5efbf0['origtransfereruniqueid']][_0x55c8('0x50')];transfers[_0x5efbf0[_0x55c8('0x4f')]][_0x55c8('0x18')]=utils[_0x55c8('0x19')]();transfers[_0x5efbf0[_0x55c8('0x4f')]]['agentconnectAt']=utils[_0x55c8('0x19')]();transfers[_0x5efbf0['transfertargetuniqueid']][_0x55c8('0x24')]=0x0;transfers[_0x5efbf0[_0x55c8('0x4f')]][_0x55c8('0x4b')]=0x2;}}}catch(_0x4c0f0c){utils[_0x55c8('0x1d')](util['format'](_0x55c8('0x43'),_0x5efbf0[_0x55c8('0x44')]),_0x4c0f0c);}};exports[_0x55c8('0x51')]=function(_0xd865b){try{utils[_0x55c8('0x16')](util[_0x55c8('0x3')](_0x55c8('0x52'),_0xd865b[_0x55c8('0x5')]),_0xd865b);if(agents[_0xd865b[_0x55c8('0x5')]]&&agents[_0xd865b[_0x55c8('0x5')]]['reason']==='timeout'){if(_0xd865b[_0x55c8('0x53')]==='21'){agents[_0xd865b[_0x55c8('0x5')]]['reason']=_0x55c8('0x54');agents[_0xd865b[_0x55c8('0x5')]]['lastevent']=_0x55c8('0x54');}utils[_0x55c8('0x2')](util[_0x55c8('0x3')](_0x55c8('0x55'),_0xd865b[_0x55c8('0x5')],agents[_0xd865b['uniqueid']][_0x55c8('0x1c')],agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x2c')],agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xb')]));writeDB(agents[_0xd865b[_0x55c8('0x5')]]);var _0x3a3b8b=unanswered[_0x55c8('0x56')](_0xd865b['uniqueid']);if(_0x3a3b8b>-0x1){unanswered[_0x55c8('0x57')](_0x3a3b8b,0x1);}}if(transfers[_0xd865b[_0x55c8('0x5')]]){transfers[_0xd865b['uniqueid']]['agentcomplete']=!![];transfers[_0xd865b[_0x55c8('0x5')]]['agentcompleteAt']=utils['now']();transfers[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x2d')]=utils[_0x55c8('0x38')](transfers[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x37')],transfers[_0xd865b[_0x55c8('0x5')]]['agentconnectAt']);transfers[_0xd865b[_0x55c8('0x5')]]['reason']=_0x55c8('0x58');transfers[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xb')]=_0x55c8('0x59');utils[_0x55c8('0x2')](util['format'](_0x55c8('0x55'),_0xd865b['uniqueid'],transfers[_0xd865b['uniqueid']][_0x55c8('0x1c')],transfers[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x2c')],transfers[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xb')]));writeDB(transfers[_0xd865b[_0x55c8('0x5')]],!![]);}if(agents[_0xd865b['uniqueid']]&&agents[_0xd865b['uniqueid']]['agentconnectAt']){agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xf')]=!![];agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x37')]=utils[_0x55c8('0x19')]();agents[_0xd865b['uniqueid']][_0x55c8('0x2d')]=utils[_0x55c8('0x38')](agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x37')],agents[_0xd865b[_0x55c8('0x5')]]['agentconnectAt']);agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x2c')]=agents[_0xd865b[_0x55c8('0x5')]]['transfer']?_0x55c8('0x47'):_0x55c8('0x58');agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xb')]=_0x55c8('0x59');utils['info'](util['format'](_0x55c8('0x55'),_0xd865b[_0x55c8('0x5')],agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0x1c')],agents[_0xd865b['uniqueid']][_0x55c8('0x2c')],agents[_0xd865b[_0x55c8('0x5')]][_0x55c8('0xb')]));writeDB(agents[_0xd865b[_0x55c8('0x5')]]);}}catch(_0x285f4e){utils[_0x55c8('0x1d')](util['format'](_0x55c8('0x52'),_0xd865b[_0x55c8('0x5')]),_0x285f4e);}};