server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb49a=['[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','queue','membername','interface','calleridnum','connectedlinenum','lastevent','then','type','acw','acwtime','agentacw','acwTimeout','request','CreateVoiceAgentReport','uniqueid','destuniqueid','agentcalled','debug','[%s][agents][agentcalled]','agentcalledAt','now','called','connectedlinename','info','error','agentringnoanswer','isNil','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','agentringnoanswerAt','timeout','holdtime','ringtime','push','reason','abandoned','talktime','agentconnect','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','agentconnectAt','forIn','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','diffTime','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','blind','transferexten','extension','transferuniqueid','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfereruniqueid','[%s][agents][attendedtransfer]\x20agent:%s','transfertype','ATTENDED','transfereeuniqueid','agententerreason','clone','calleridname','secondtransfererlinkedid','secondtransfererexten','transfertargetuniqueid','[%s][agents][attendedtransfer]','hangup','[%s][agents][hangup]','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','agentcomplete','agent','lodash','util','./utils','format'];(function(_0x2103a0,_0x4609aa){var _0x4d646d=function(_0x25fcfb){while(--_0x25fcfb){_0x2103a0['push'](_0x2103a0['shift']());}};_0x4d646d(++_0x4609aa);}(_0xb49a,0xfb));var _0xab49=function(_0x1f4ddf,_0x4ef2f8){_0x1f4ddf=_0x1f4ddf-0x0;var _0x169fea=_0xb49a[_0x1f4ddf];return _0x169fea;};'use strict';var _=require(_0xab49('0x0'));var util=require(_0xab49('0x1'));var utils=require(_0xab49('0x2'));var agents={};var transfers={};var unanswered=[];function writeDB(_0x1d512a,_0x8db649){utils['info'](util[_0xab49('0x3')](_0xab49('0x4'),_0x1d512a['uniqueid'],_0x1d512a['channel'],_0x1d512a[_0xab49('0x5')],_0x1d512a[_0xab49('0x6')],_0x1d512a[_0xab49('0x7')],_0x1d512a[_0xab49('0x8')],_0x1d512a[_0xab49('0x9')],_0x1d512a[_0xab49('0xa')]));if(_0x1d512a[_0xab49('0x5')]){utils['getVoiceQueueByName'](_0x1d512a[_0xab49('0x5')])[_0xab49('0xb')](function(_0xf12653){if(_0xf12653){_0x1d512a[_0xab49('0xc')]=_0xf12653[_0xab49('0xc')];_0x1d512a['agentacw']=_0x1d512a['agentcomplete']?_0xf12653[_0xab49('0xd')]:![];_0x1d512a[_0xab49('0xe')]=_0x1d512a[_0xab49('0xf')]?_0xf12653[_0xab49('0x10')]:0x0;}utils[_0xab49('0x11')]('CreateVoiceAgentReport',_0x1d512a);});}else{utils[_0xab49('0x11')](_0xab49('0x12'),_0x1d512a);}if(_0x8db649){delete transfers[_0x1d512a[_0xab49('0x13')]];}else{delete agents[_0x1d512a[_0xab49('0x14')]];}}exports[_0xab49('0x15')]=function(_0x36091a){try{utils[_0xab49('0x16')](util[_0xab49('0x3')](_0xab49('0x17'),_0x36091a[_0xab49('0x13')]),_0x36091a);agents[_0x36091a[_0xab49('0x14')]]=_0x36091a;agents[_0x36091a['destuniqueid']][_0xab49('0x18')]=utils[_0xab49('0x19')]();agents[_0x36091a[_0xab49('0x14')]][_0xab49('0xa')]=_0xab49('0x1a');agents[_0x36091a['destuniqueid']][_0xab49('0x9')]=null;agents[_0x36091a[_0xab49('0x14')]][_0xab49('0x1b')]=null;utils[_0xab49('0x1c')](util[_0xab49('0x3')]('[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called',_0x36091a[_0xab49('0x13')],agents[_0x36091a[_0xab49('0x14')]][_0xab49('0x6')],_0x36091a['destuniqueid']));}catch(_0x4c22cd){utils[_0xab49('0x1d')](util[_0xab49('0x3')]('[%s][agents][agentcalled]',_0x36091a[_0xab49('0x13')]),_0x4c22cd);}};exports[_0xab49('0x1e')]=function(_0x49b716){try{if(!_[_0xab49('0x1f')](agents[_0x49b716['destuniqueid']])){utils[_0xab49('0x16')](util[_0xab49('0x3')]('[%s][agents][agentringnoanswer]',_0x49b716['uniqueid']),_0x49b716);utils[_0xab49('0x1c')](util['format'](_0xab49('0x20'),_0x49b716['uniqueid'],agents[_0x49b716[_0xab49('0x14')]][_0xab49('0x6')],_0x49b716[_0xab49('0x14')]));agents[_0x49b716['destuniqueid']][_0xab49('0x1e')]=!![];agents[_0x49b716['destuniqueid']][_0xab49('0x21')]=utils[_0xab49('0x19')]();agents[_0x49b716['destuniqueid']][_0xab49('0xa')]=_0xab49('0x22');agents[_0x49b716['destuniqueid']]['reason']=_0xab49('0x22');agents[_0x49b716[_0xab49('0x14')]][_0xab49('0x23')]=_0x49b716['ringtime']?parseInt(_0x49b716[_0xab49('0x24')])/0x3e8:0x0;agents[_0x49b716[_0xab49('0x14')]]['talktime']=0x0;unanswered[_0xab49('0x25')](_0x49b716[_0xab49('0x14')]);}}catch(_0x342fdf){utils['error'](util[_0xab49('0x3')]('[%s][agents][agentringnoanswer]',_0x49b716[_0xab49('0x13')]),_0x342fdf);}};exports['queuecallerabandon']=function(_0x19f094){try{_['forIn'](agents,function(_0x134a03,_0x24bd0f){if(_0x134a03[_0xab49('0x13')]==_0x19f094[_0xab49('0x13')]&&!_['includes'](unanswered,_0x134a03[_0xab49('0x14')])){utils[_0xab49('0x16')](util[_0xab49('0x3')]('[%s][agents][queuecallerabandon]',_0x19f094[_0xab49('0x13')]),_0x19f094);utils['info'](util[_0xab49('0x3')]('[%s][agents][queuecallerabandon]\x20agent:%s\x20destuniqueid:%s\x20lastevent:abandoned',_0x19f094['uniqueid'],_0x134a03['membername'],_0x134a03[_0xab49('0x14')]));_0x134a03['agentringnoanswer']=!![];_0x134a03[_0xab49('0x21')]=utils[_0xab49('0x19')]();_0x134a03[_0xab49('0xa')]='abandoned';_0x134a03[_0xab49('0x26')]=_0xab49('0x27');_0x134a03[_0xab49('0x23')]=_0x19f094[_0xab49('0x23')];_0x134a03[_0xab49('0x28')]=0x0;writeDB(_0x134a03);}});}catch(_0x56b768){utils[_0xab49('0x1d')](util[_0xab49('0x3')]('[%s][agents][queuecallerabandon]',_0x19f094['uniqueid']),_0x56b768);}};exports[_0xab49('0x29')]=function(_0x29c6cf){try{if(agents[_0x29c6cf[_0xab49('0x14')]]){utils[_0xab49('0x16')](util[_0xab49('0x3')](_0xab49('0x2a'),_0x29c6cf[_0xab49('0x13')]),_0x29c6cf);utils[_0xab49('0x1c')](util[_0xab49('0x3')](_0xab49('0x2b'),_0x29c6cf[_0xab49('0x13')],agents[_0x29c6cf[_0xab49('0x14')]][_0xab49('0x6')],_0x29c6cf['destuniqueid']));agents[_0x29c6cf[_0xab49('0x14')]][_0xab49('0x2c')]=utils[_0xab49('0x19')]();agents[_0x29c6cf[_0xab49('0x14')]][_0xab49('0x9')]=_0x29c6cf['connectedlinenum'];agents[_0x29c6cf[_0xab49('0x14')]]['connectedlinename']=_0x29c6cf['connectedlinename'];agents[_0x29c6cf[_0xab49('0x14')]][_0xab49('0x23')]=_0x29c6cf[_0xab49('0x24')];agents[_0x29c6cf[_0xab49('0x14')]][_0xab49('0xa')]='connect';_[_0xab49('0x2d')](agents,function(_0x2cdcbf,_0x2016a9){if(_0x2cdcbf[_0xab49('0x14')]!=_0x29c6cf[_0xab49('0x14')]&&_0x2cdcbf['uniqueid']==_0x29c6cf['uniqueid']){_0x2cdcbf[_0xab49('0x28')]=0x0;_0x2cdcbf[_0xab49('0x23')]=_0x29c6cf[_0xab49('0x24')];_0x2cdcbf['agentringnoanswer']=!![];_0x2cdcbf[_0xab49('0x21')]=utils['now']();_0x2cdcbf['lastevent']='answered_elsewhere';_0x2cdcbf['reason']=_0xab49('0x2e');_0x2cdcbf[_0xab49('0x2f')]=_0x29c6cf[_0xab49('0x14')];_0x2cdcbf[_0xab49('0x30')]=_0x29c6cf[_0xab49('0x6')];writeDB(_0x2cdcbf);}});}}catch(_0x3f3776){utils[_0xab49('0x1d')](util[_0xab49('0x3')](_0xab49('0x2a'),_0x29c6cf[_0xab49('0x13')]),_0x3f3776);}};exports['agentcomplete']=function(_0x158042){try{if(!_[_0xab49('0x1f')](agents[_0x158042['destuniqueid']])){utils[_0xab49('0x16')](util[_0xab49('0x3')](_0xab49('0x31'),_0x158042[_0xab49('0x13')]),_0x158042);utils[_0xab49('0x1c')](util[_0xab49('0x3')](_0xab49('0x32'),_0x158042[_0xab49('0x13')],agents[_0x158042['destuniqueid']][_0xab49('0x6')],_0x158042[_0xab49('0x14')]));agents[_0x158042[_0xab49('0x14')]]['agentcomplete']=!![];agents[_0x158042[_0xab49('0x14')]][_0xab49('0x33')]=utils[_0xab49('0x19')]();agents[_0x158042[_0xab49('0x14')]][_0xab49('0x28')]=utils[_0xab49('0x34')](agents[_0x158042['destuniqueid']][_0xab49('0x33')],agents[_0x158042[_0xab49('0x14')]][_0xab49('0x2c')]);agents[_0x158042[_0xab49('0x14')]][_0xab49('0x26')]=_0x158042[_0xab49('0x26')];agents[_0x158042['destuniqueid']][_0xab49('0xa')]=_0xab49('0x35');writeDB(agents[_0x158042[_0xab49('0x14')]]);}}catch(_0xca56ce){utils[_0xab49('0x1d')](util[_0xab49('0x3')](_0xab49('0x31'),_0x158042[_0xab49('0x13')]),_0xca56ce);}};exports[_0xab49('0x36')]=function(_0xfb7d69){try{if(!_[_0xab49('0x1f')](agents[_0xfb7d69[_0xab49('0x37')]])){utils['debug'](util[_0xab49('0x3')](_0xab49('0x38'),_0xfb7d69[_0xab49('0x13')]),_0xfb7d69);utils[_0xab49('0x1c')](util[_0xab49('0x3')](_0xab49('0x39'),_0xfb7d69[_0xab49('0x13')],agents[_0xfb7d69['transfereruniqueid']][_0xab49('0x6')],agents[_0xfb7d69['transfereruniqueid']][_0xab49('0x13')]));agents[_0xfb7d69['transfereruniqueid']][_0xab49('0x3a')]=!![];agents[_0xfb7d69[_0xab49('0x37')]]['transfertype']=_0xab49('0x3b');agents[_0xfb7d69[_0xab49('0x37')]][_0xab49('0x3c')]=_0xfb7d69[_0xab49('0x3d')];agents[_0xfb7d69[_0xab49('0x37')]][_0xab49('0x3e')]=agents[_0xfb7d69[_0xab49('0x37')]][_0xab49('0x13')];}}catch(_0x37cf42){utils[_0xab49('0x1d')](util[_0xab49('0x3')](_0xab49('0x38'),_0xfb7d69[_0xab49('0x13')]),_0x37cf42);}};exports[_0xab49('0x3f')]=function(_0x235ba8){try{utils[_0xab49('0x16')](util[_0xab49('0x3')]('[%s][agents][attendedtransfer]',_0x235ba8[_0xab49('0x40')]),_0x235ba8);if(_0x235ba8[_0xab49('0x40')]==_0x235ba8[_0xab49('0x41')]){if(!_[_0xab49('0x1f')](agents[_0x235ba8[_0xab49('0x42')]])){utils['info'](util[_0xab49('0x3')](_0xab49('0x43'),_0x235ba8[_0xab49('0x40')],agents[_0x235ba8[_0xab49('0x42')]][_0xab49('0x6')]));agents[_0x235ba8[_0xab49('0x42')]]['transfer']=!![];agents[_0x235ba8[_0xab49('0x42')]][_0xab49('0x44')]=_0xab49('0x45');agents[_0x235ba8[_0xab49('0x42')]]['transferexten']=_0x235ba8['origtransfererexten'];agents[_0x235ba8[_0xab49('0x42')]]['transferuniqueid']=_0x235ba8[_0xab49('0x40')];}if(_0x235ba8[_0xab49('0x46')]&&agents[_0x235ba8[_0xab49('0x46')]]){agents[_0x235ba8[_0xab49('0x46')]][_0xab49('0x47')]=0x1;transfers[_0x235ba8[_0xab49('0x46')]]=_[_0xab49('0x48')](agents[_0x235ba8[_0xab49('0x46')]]);transfers[_0x235ba8['transfe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