server/services/xdr/agents.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xb43b=['type','agentcomplete','acw','acwtime','agentacw','acwTimeout','request','CreateVoiceAgentReport','agentcalled','format','destuniqueid','connectedlinenum','[%s][agents][agentcalled]\x20agent:%s\x20destuniqueid:%s\x20lastevent:called','[%s][agents][agentcalled]','agentringnoanswer','[%s][agents][agentringnoanswer]\x20agent:%s\x20destuniqueid:%s\x20lastevent:timeout','reason','timeout','ringtime','talktime','push','error','forIn','membername','agentringnoanswerAt','now','abandoned','holdtime','[%s][agents][queuecallerabandon]','agentconnect','debug','[%s][agents][agentconnect]','[%s][agents][agentconnect]\x20agent:%s\x20destuniqueid:%s\x20lastevent:connect','connectedlinename','connect','answered_elsewhere','answeredelsewheredestinationuniqueid','answeredelsewheremembername','isNil','[%s][agents][agentcomplete]','[%s][agents][agentcomplete]\x20agent:%s\x20destuniqueid:%s\x20lastevent:complete','agentcompleteAt','agentconnectAt','complete','blindtransfer','transfereruniqueid','[%s][agents][blindtransfer]','[%s][agents][blindtransfer]\x20agent:%s\x20transferuniqueid:%s','transfer','transfertype','blind','transferexten','extension','attendedtransfer','[%s][agents][attendedtransfer]','origtransfererlinkedid','secondtransfereruniqueid','ATTENDED','transferuniqueid','origtransfereruniqueid','transfereeuniqueid','agententerreason','clone','calleridname','agentcalledAt','secondtransfererlinkedid','[%s][agents][attendedtransfer]\x20agent:%s','secondtransfererexten','transfertargetuniqueid','hangup','[%s][agents][hangup]','cause','rejected','[%s][agents][hangup]\x20agent:%s\x20reason:%s\x20lastevent:%s','indexOf','splice','diffTime','agent','lodash','util','info','[%s][agents][writeDB]\x20channel:%s\x20queue:%s\x20agent:%s\x20interface:%s\x20calleridnum:%s\x20connectedlinenum:%s\x20lastevent:%s','uniqueid','channel','queue','calleridnum','lastevent','getVoiceQueueByName','then'];(function(_0x1897ec,_0x2cba5d){var _0x47133b=function(_0x54b796){while(--_0x54b796){_0x1897ec['push'](_0x1897ec['shift']());}};_0x47133b(++_0x2cba5d);}(_0xb43b,0x1b2));var _0xbb43=function(_0x1b62ef,_0x41e4ba){_0x1b62ef=_0x1b62ef-0x0;var _0x24b3ac=_0xb43b[_0x1b62ef];return _0x24b3ac;};'use strict';var _=require(_0xbb43('0x0'));var util=require(_0xbb43('0x1'));var utils=require('./utils');var agents={};var transfers={};var unanswered=[];function writeDB(_0x1bdcfc,_0x1995f8){utils[_0xbb43('0x2')](util['format'](_0xbb43('0x3'),_0x1bdcfc[_0xbb43('0x4')],_0x1bdcfc[_0xbb43('0x5')],_0x1bdcfc[_0xbb43('0x6')],_0x1bdcfc['membername'],_0x1bdcfc['interface'],_0x1bdcfc[_0xbb43('0x7')],_0x1bdcfc['connectedlinenum'],_0x1bdcfc[_0xbb43('0x8')]));if(_0x1bdcfc[_0xbb43('0x6')]){utils[_0xbb43('0x9')](_0x1bdcfc[_0xbb43('0x6')])[_0xbb43('0xa')](function(_0x4a06f3){if(_0x4a06f3){_0x1bdcfc[_0xbb43('0xb')]=_0x4a06f3[_0xbb43('0xb')];_0x1bdcfc['agentacw']=_0x1bdcfc[_0xbb43('0xc')]?_0x4a06f3[_0xbb43('0xd')]:![];_0x1bdcfc[_0xbb43('0xe')]=_0x1bdcfc[_0xbb43('0xf')]?_0x4a06f3[_0xbb43('0x10')]:0x0;}utils[_0xbb43('0x11')]('CreateVoiceAgentReport',_0x1bdcfc);});}else{utils[_0xbb43('0x11')](_0xbb43('0x12'),_0x1bdcfc);}if(_0x1995f8){delete transfers[_0x1bdcfc['uniqueid']];}else{delete agents[_0x1bdcfc['destuniqueid']];}}exports[_0xbb43('0x13')]=function(_0x4a3714){try{utils['debug'](util[_0xbb43('0x14')]('[%s][agents][agentcalled]',_0x4a3714[_0xbb43('0x4')]),_0x4a3714);agents[_0x4a3714[_0xbb43('0x15')]]=_0x4a3714;agents[_0x4a3714['destuniqueid']]['agentcalledAt']=utils['now']();agents[_0x4a3714[_0xbb43('0x15')]][_0xbb43('0x8')]='called';agents[_0x4a3714['destuniqueid']][_0xbb43('0x16')]=null;agents[_0x4a3714['destuniqueid']]['connectedlinename']=null;utils[_0xbb43('0x2')](util[_0xbb43('0x14')](_0xbb43('0x17'),_0x4a3714['uniqueid'],agents[_0x4a3714[_0xbb43('0x15')]]['membername'],_0x4a3714[_0xbb43('0x15')]));}catch(_0x8e6429){utils['error'](util['format'](_0xbb43('0x18'),_0x4a3714[_0xbb43('0x4')]),_0x8e6429);}};exports[_0xbb43('0x19')]=function(_0x2bf2d4){try{if(!_['isNil'](agents[_0x2bf2d4[_0xbb43('0x15')]])){utils['debug'](util[_0xbb43('0x14')]('[%s][agents][agentringnoanswer]',_0x2bf2d4[_0xbb43('0x4')]),_0x2bf2d4);utils['info'](util[_0xbb43('0x14')](_0xbb43('0x1a'),_0x2bf2d4['uniqueid'],agents[_0x2bf2d4[_0xbb43('0x15')]]['membername'],_0x2bf2d4[_0xbb43('0x15')]));agents[_0x2bf2d4[_0xbb43('0x15')]][_0xbb43('0x19')]=!![];agents[_0x2bf2d4['destuniqueid']]['agentringnoanswerAt']=utils['now']();agents[_0x2bf2d4[_0xbb43('0x15')]][_0xbb43('0x8')]='timeout';agents[_0x2bf2d4[_0xbb43('0x15')]][_0xbb43('0x1b')]=_0xbb43('0x1c');agents[_0x2bf2d4[_0xbb43('0x15')]]['holdtime']=_0x2bf2d4['ringtime']?parseInt(_0x2bf2d4[_0xbb43('0x1d')])/0x3e8:0x0;agents[_0x2bf2d4[_0xbb43('0x15')]][_0xbb43('0x1e')]=0x0;unanswered[_0xbb43('0x1f')](_0x2bf2d4[_0xbb43('0x15')]);}}catch(_0x40b04b){utils[_0xbb43('0x20')](util[_0xbb43('0x14')]('[%s][agents][agentringnoanswer]',_0x2bf2d4[_0xbb43('0x4')]),_0x40b04b);}};exports['queuecallerabandon']=function(_0x31fbc8){try{_[_0xbb43('0x21')](agents,function(_0x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id']][_0xbb43('0x7')]=agents[_0x1a4367[_0xbb43('0x43')]][_0xbb43('0x7')];transfers[_0x1a4367[_0xbb43('0x47')]][_0xbb43('0x4a')]=agents[_0x1a4367[_0xbb43('0x43')]][_0xbb43('0x4a')];transfers[_0x1a4367['transfereeuniqueid']][_0xbb43('0x4b')]=utils['now']();transfers[_0x1a4367['transfereeuniqueid']][_0xbb43('0x35')]=utils[_0xbb43('0x24')]();transfers[_0x1a4367[_0xbb43('0x47')]][_0xbb43('0x26')]=0x0;transfers[_0x1a4367[_0xbb43('0x47')]][_0xbb43('0x48')]=0x2;}}else if(_0x1a4367[_0xbb43('0x43')]==_0x1a4367[_0xbb43('0x4c')]){if(!_['isNil'](agents[_0x1a4367['origtransfereruniqueid']])){utils[_0xbb43('0x2')](util[_0xbb43('0x14')](_0xbb43('0x4d'),_0x1a4367[_0xbb43('0x46')],agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x22')]));agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x3b')]=!![];agents[_0x1a4367[_0xbb43('0x46')]]['transfertype']=_0xbb43('0x44');agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x3e')]=_0x1a4367[_0xbb43('0x4e')];agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x45')]=_0x1a4367['secondtransfereruniqueid'];}if(_0x1a4367[_0xbb43('0x4f')]&&agents[_0x1a4367[_0xbb43('0x4f')]]){agents[_0x1a4367[_0xbb43('0x4f')]][_0xbb43('0x48')]=0x1;transfers[_0x1a4367[_0xbb43('0x4f')]]=_['clone'](agents[_0x1a4367[_0xbb43('0x4f')]]);transfers[_0x1a4367[_0xbb43('0x4f')]][_0xbb43('0x7')]=agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x7')];transfers[_0x1a4367[_0xbb43('0x4f')]][_0xbb43('0x4a')]=agents[_0x1a4367[_0xbb43('0x46')]][_0xbb43('0x4a')];transfers[_0x1a4367[_0xbb43('0x4f')]]['agentcalledAt']=utils[_0xbb43('0x24')]();transfers[_0x1a4367['transfertargetuniqueid']][_0xbb43('0x35')]=utils[_0xbb43('0x24')]();transfers[_0x1a4367[_0xbb43('0x4f')]][_0xbb43('0x26')]=0x0;transfers[_0x1a4367[_0xbb43('0x4f')]]['agententerreason']=0x2;}}}catch(_0x59a665){utils[_0xbb43('0x20')](util[_0xbb43('0x14')]('[%s][agents][attendedtransfer]',_0x1a4367[_0xbb43('0x46')]),_0x59a665);}};exports[_0xbb43('0x50')]=function(_0x41d26a){try{utils[_0xbb43('0x29')](util[_0xbb43('0x14')](_0xbb43('0x51'),_0x41d26a[_0xbb43('0x4')]),_0x41d26a);if(agents[_0x41d26a[_0xbb43('0x4')]]&&agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1b')]===_0xbb43('0x1c')){if(_0x41d26a[_0xbb43('0x52')]==='21'){agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1b')]='rejected';agents[_0x41d26a['uniqueid']][_0xbb43('0x8')]=_0xbb43('0x53');}utils[_0xbb43('0x2')](util['format'](_0xbb43('0x54'),_0x41d26a[_0xbb43('0x4')],agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x22')],agents[_0x41d26a[_0xbb43('0x4')]]['reason'],agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x8')]));writeDB(agents[_0x41d26a[_0xbb43('0x4')]]);var _0x4c1405=unanswered[_0xbb43('0x55')](_0x41d26a[_0xbb43('0x4')]);if(_0x4c1405>-0x1){unanswered[_0xbb43('0x56')](_0x4c1405,0x1);}}if(transfers[_0x41d26a[_0xbb43('0x4')]]){transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0xc')]=!![];transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x34')]=utils[_0xbb43('0x24')]();transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1e')]=utils['diffTime'](transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x34')],transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x35')]);transfers[_0x41d26a[_0xbb43('0x4')]]['reason']='agent';transfers[_0x41d26a['uniqueid']][_0xbb43('0x8')]=_0xbb43('0x36');utils[_0xbb43('0x2')](util[_0xbb43('0x14')](_0xbb43('0x54'),_0x41d26a[_0xbb43('0x4')],transfers[_0x41d26a[_0xbb43('0x4')]]['membername'],transfers[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1b')],transfers[_0x41d26a[_0xbb43('0x4')]]['lastevent']));writeDB(transfers[_0x41d26a[_0xbb43('0x4')]],!![]);}if(agents[_0x41d26a['uniqueid']]&&agents[_0x41d26a[_0xbb43('0x4')]]['agentconnectAt']){agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0xc')]=!![];agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x34')]=utils[_0xbb43('0x24')]();agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1e')]=utils[_0xbb43('0x57')](agents[_0x41d26a['uniqueid']][_0xbb43('0x34')],agents[_0x41d26a[_0xbb43('0x4')]]['agentconnectAt']);agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x1b')]=agents[_0x41d26a[_0xbb43('0x4')]]['transfer']?_0xbb43('0x3b'):_0xbb43('0x58');agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x8')]=_0xbb43('0x36');utils[_0xbb43('0x2')](util['format'](_0xbb43('0x54'),_0x41d26a['uniqueid'],agents[_0x41d26a[_0xbb43('0x4')]][_0xbb43('0x22')],agents[_0x41d26a['uniqueid']][_0xbb43('0x1b')],agents[_0x41d26a[_0xbb43('0x4')]]['lastevent']));writeDB(agents[_0x41d26a['uniqueid']]);}}catch(_0x337154){utils[_0xbb43('0x20')](util[_0xbb43('0x14')](_0xbb43('0x51'),_0x41d26a[_0xbb43('0x4')]),_0x337154);}};