116deac1a86dedc29999e089c4577357d96734db
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xdbd2=['assign','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','queuecallerexitreason','COMPLETEDBYAGENT','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','[%s][queues][varset]','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','now','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','variable','queueposition','EXITWITHKEY','[%s][queues][queuecallerabandon]','queuecallerexitAt','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinename','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','agentcomplete','[%s][queues][agentcomplete]','assigned','reason','transfer','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','transfertype','BLIND','extension','transferuniqueid','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererexten','ATTENDED','secondtransfererlinkedid','transferexten','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','transfertargetuniqueid','calleridname','mohtime','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','clone','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','getVoiceQueueByName','type','CreateVoiceQueueReport','request','transfereduniqueid','debug','format','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position'];(function(_0x127316,_0x2774a8){var _0x34d919=function(_0x22691d){while(--_0x22691d){_0x127316['push'](_0x127316['shift']());}};_0x34d919(++_0x2774a8);}(_0xdbd2,0x1f3));var _0x2dbd=function(_0x157c27,_0x26c0b2){_0x157c27=_0x157c27-0x0;var _0x11d75d=_0xdbd2[_0x157c27];return _0x11d75d;};'use strict';var _=require(_0x2dbd('0x0'));var util=require(_0x2dbd('0x1'));var utils=require(_0x2dbd('0x2'));var queues={};function writeDB(_0x2e0bd7){utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x4'),_0x2e0bd7[_0x2dbd('0x5')],_0x2e0bd7[_0x2dbd('0x6')],_0x2e0bd7[_0x2dbd('0x7')],_0x2e0bd7[_0x2dbd('0x8')],_0x2e0bd7[_0x2dbd('0x9')],_0x2e0bd7[_0x2dbd('0xa')],_0x2e0bd7['queuecallerexitreason']));if(_0x2e0bd7[_0x2dbd('0x7')]){utils[_0x2dbd('0xb')](_0x2e0bd7[_0x2dbd('0x7')])['then'](function(_0x45024e){if(_0x45024e){_0x2e0bd7[_0x2dbd('0xc')]=_0x45024e[_0x2dbd('0xc')];}utils['request'](_0x2dbd('0xd'),_0x2e0bd7);});}else{utils[_0x2dbd('0xe')](_0x2dbd('0xd'),_0x2e0bd7);}if(_0x2e0bd7[_0x2dbd('0xf')]){delete queues[_0x2e0bd7[_0x2dbd('0xf')]];}else{delete queues[_0x2e0bd7[_0x2dbd('0x5')]];}}exports['queuecallerjoin']=function(_0x1f7d76){try{utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x12'),_0x1f7d76['uniqueid']),_0x1f7d76);utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x13'),_0x1f7d76[_0x2dbd('0x5')],_0x1f7d76[_0x2dbd('0x7')],_0x1f7d76[_0x2dbd('0x14')]));queues[_0x1f7d76[_0x2dbd('0x5')]]=_[_0x2dbd('0x15')](_0x1f7d76,{'originalposition':_0x1f7d76[_0x2dbd('0x14')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0xea45f9){utils[_0x2dbd('0x16')](util[_0x2dbd('0x11')](_0x2dbd('0x12'),_0x1f7d76[_0x2dbd('0x5')]),_0xea45f9);}};exports[_0x2dbd('0x17')]=function(_0x6a97b2){try{if(!_[_0x2dbd('0x18')](queues[_0x6a97b2[_0x2dbd('0x5')]])){utils['debug'](util['format'](_0x2dbd('0x19'),_0x6a97b2[_0x2dbd('0x5')]),_0x6a97b2);if(queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1a')]){if(!queues[_0x6a97b2['uniqueid']][_0x2dbd('0x1b')]&&!queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1c')]){queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1d')]=!![];queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1e')]=utils['now']();queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1f')]=_0x2dbd('0x20');}utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x6a97b2['uniqueid'],queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x21')],queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0x1f')]));writeDB(queues[_0x6a97b2['uniqueid']]);}else if(queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0xf')]){utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')](_0x2dbd('0x22'),_0x6a97b2[_0x2dbd('0x5')],queues[_0x6a97b2['uniqueid']][_0x2dbd('0x21')],queues[_0x6a97b2[_0x2dbd('0x5')]][_0x2dbd('0xf')]));queues[queues[_0x6a97b2[_0x2dbd('0x5')]]['transfereduniqueid']]=queues[_0x6a97b2[_0x2dbd('0x5')]];queues[queues[_0x6a97b2[_0x2dbd('0x5')]]['transfereduniqueid']][_0x2dbd('0x23')]=0x2;delete queues[_0x6a97b2['uniqueid']];}}}catch(_0x5baccb){utils['error'](util[_0x2dbd('0x11')](_0x2dbd('0x19'),_0x6a97b2[_0x2dbd('0x5')]),_0x5baccb);}};exports[_0x2dbd('0x24')]=function(_0x356a28){try{utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x25'),_0x356a28[_0x2dbd('0x5')]),_0x356a28);if(!_[_0x2dbd('0x18')](_0x356a28['variable'][_0x2dbd('0x26')])&&_0x356a28[_0x2dbd('0x27')][_0x2dbd('0x28')]()!==_0x2dbd('0x29')){if(!_[_0x2dbd('0x18')](queues[_0x356a28['uniqueid']])){queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1b')]=![];queues[_0x356a28['uniqueid']][_0x2dbd('0x2a')]=null;queues[_0x356a28[_0x2dbd('0x5')]]['queuecallerexit']=!![];queues[_0x356a28[_0x2dbd('0x5')]]['queuecallerexitAt']=utils[_0x2dbd('0x2b')]();queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1f')]=_0x356a28[_0x2dbd('0x27')][_0x2dbd('0x28')]();utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')](_0x2dbd('0x2c'),_0x356a28['uniqueid'],queues[_0x356a28['uniqueid']][_0x2dbd('0x21')],_0x356a28[_0x2dbd('0x27')],queues[_0x356a28['uniqueid']][_0x2dbd('0x1f')]));writeDB(queues[_0x356a28[_0x2dbd('0x5')]]);}}else if(!_[_0x2dbd('0x18')](_0x356a28[_0x2dbd('0x2d')][_0x2dbd('0x2e')])){if(!_[_0x2dbd('0x18')](queues[_0x356a28[_0x2dbd('0x5')]])&&!queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1b')]){queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1b')]=![];queues[_0x356a28[_0x2dbd('0x5')]]['queuecallerabandonAt']=null;queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1c')]=!![];queues[_0x356a28['uniqueid']]['queuecallerexitAt']=utils[_0x2dbd('0x2b')]();queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1f')]=_0x2dbd('0x2f');utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x356a28[_0x2dbd('0x5')],queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x21')],_0x356a28[_0x2dbd('0x27')],queues[_0x356a28[_0x2dbd('0x5')]][_0x2dbd('0x1f')]));}}}catch(_0x4a73a7){utils['error'](util[_0x2dbd('0x11')](_0x2dbd('0x25'),_0x356a28[_0x2dbd('0x5')]),_0x4a73a7);}};exports[_0x2dbd('0x1b')]=function(_0x2d8fba){try{if(!_[_0x2dbd('0x18')](queues[_0x2d8fba[_0x2dbd('0x5')]])){utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x30'),_0x2d8fba['uniqueid']),_0x2d8fba);queues[_0x2d8fba['uniqueid']][_0x2dbd('0x1c')]=![];queues[_0x2d8fba[_0x2dbd('0x5')]][_0x2dbd('0x31')]=null;queues[_0x2d8fba['uniqueid']][_0x2dbd('0x1b')]=!![];queues[_0x2d8fba[_0x2dbd('0x5')]][_0x2dbd('0x2a')]=utils[_0x2dbd('0x2b')]();queues[_0x2d8fba[_0x2dbd('0x5')]][_0x2dbd('0x1f')]=_0x2dbd('0x32');utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x33'),_0x2d8fba[_0x2dbd('0x5')],queues[_0x2d8fba[_0x2dbd('0x5')]][_0x2dbd('0x21')],queues[_0x2d8fba[_0x2dbd('0x5')]]['queuecallerexitreason']));}}catch(_0x3141b6){utils[_0x2dbd('0x16')](util[_0x2dbd('0x11')](_0x2dbd('0x30'),_0x2d8fba[_0x2dbd('0x5')]),_0x3141b6);}};exports[_0x2dbd('0x34')]=function(_0x2accad){try{if(!_['isNil'](queues[_0x2accad[_0x2dbd('0x5')]])){utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x35'),_0x2accad[_0x2dbd('0x5')]),_0x2accad);utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')](_0x2dbd('0x36'),_0x2accad[_0x2dbd('0x5')],queues[_0x2accad[_0x2dbd('0x5')]]['name'],_0x2accad['connectedlinenum'],_0x2accad[_0x2dbd('0x37')]));queues[_0x2accad['uniqueid']][_0x2dbd('0x34')]=!![];queues[_0x2accad[_0x2dbd('0x5')]][_0x2dbd('0x1a')]=utils[_0x2dbd('0x2b')]();queues[_0x2accad['uniqueid']][_0x2dbd('0x38')]=utils[_0x2dbd('0x39')](queues[_0x2accad[_0x2dbd('0x5')]][_0x2dbd('0x1a')],queues[_0x2accad[_0x2dbd('0x5')]][_0x2dbd('0x3a')]);queues[_0x2accad[_0x2dbd('0x5')]]['position']=_0x2accad[_0x2dbd('0x14')];queues[_0x2accad['uniqueid']][_0x2dbd('0x3b')]=_0x2accad[_0x2dbd('0x3b')];queues[_0x2accad[_0x2dbd('0x5')]][_0x2dbd('0x3c')]=_0x2accad[_0x2dbd('0x3c')];queues[_0x2accad[_0x2dbd('0x5')]]['connectedlinename']=_0x2accad[_0x2dbd('0x37')];}}catch(_0x271ecc){utils[_0x2dbd('0x16')](util[_0x2dbd('0x11')]('[%s][queues][queuecallerleave]',_0x2accad[_0x2dbd('0x5')]),_0x271ecc);}};exports[_0x2dbd('0x3d')]=function(_0xddf3e8){try{if(!_[_0x2dbd('0x18')](queues[_0xddf3e8[_0x2dbd('0x5')]])){utils['debug'](util[_0x2dbd('0x11')](_0x2dbd('0x3e'),_0xddf3e8[_0x2dbd('0x5')]),_0xddf3e8);utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x3f'),_0xddf3e8[_0x2dbd('0x5')],queues[_0xddf3e8[_0x2dbd('0x5')]]['name'],_0xddf3e8[_0x2dbd('0x40')],_0xddf3e8[_0x2dbd('0x41')]));queues[_0xddf3e8[_0x2dbd('0x5')]]['queuecallerabandon']=![];queues[_0xddf3e8[_0x2dbd('0x5')]][_0x2dbd('0x1b')]=![];queues[_0xddf3e8['uniqueid']]['queuecallerabandonAt']=null;queues[_0xddf3e8[_0x2dbd('0x5')]][_0x2dbd('0x1c')]=![];queues[_0xddf3e8['uniqueid']][_0x2dbd('0x1f')]=null;queues[_0xddf3e8['uniqueid']][_0x2dbd('0x31')]=null;queues[_0xddf3e8[_0x2dbd('0x5')]]['assigned']=!![];queues[_0xddf3e8[_0x2dbd('0x5')]]['accountcode']=_0xddf3e8[_0x2dbd('0x41')];queues[_0xddf3e8[_0x2dbd('0x5')]][_0x2dbd('0x8')]=_0xddf3e8[_0x2dbd('0x40')];}}catch(_0x54d28e){utils[_0x2dbd('0x16')](util['format'](_0x2dbd('0x3e'),_0xddf3e8[_0x2dbd('0x5')]),_0x54d28e);}};exports[_0x2dbd('0x42')]=function(_0x3d029e){try{if(!_[_0x2dbd('0x18')](queues[_0x3d029e[_0x2dbd('0x5')]])){if(queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x1a')]){utils[_0x2dbd('0x10')](util['format'](_0x2dbd('0x43'),_0x3d029e[_0x2dbd('0x5')]),_0x3d029e);queues[_0x3d029e[_0x2dbd('0x5')]]['queuecallerabandon']=![];queues[_0x3d029e['uniqueid']][_0x2dbd('0x1b')]=![];queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x2a')]=null;queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x1c')]=![];queues[_0x3d029e['uniqueid']][_0x2dbd('0x31')]=null;queues[_0x3d029e['uniqueid']][_0x2dbd('0x44')]=!![];queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x8')]=_0x3d029e[_0x2dbd('0x40')];queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x1d')]=!![];queues[_0x3d029e['uniqueid']][_0x2dbd('0x1e')]=utils[_0x2dbd('0x2b')]();if(_0x3d029e[_0x2dbd('0x45')]==_0x2dbd('0x46')){if(!queues[_0x3d029e['uniqueid']][_0x2dbd('0x46')]){queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x1f')]='TRANSFER';}}else{queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x1f')]=_0x2dbd('0x47')+_0x3d029e[_0x2dbd('0x45')][_0x2dbd('0x28')]();}utils['info'](util[_0x2dbd('0x11')](_0x2dbd('0x48'),_0x3d029e[_0x2dbd('0x5')],queues[_0x3d029e[_0x2dbd('0x5')]][_0x2dbd('0x21')],_0x3d029e['membername'],queues[_0x3d029e['uniqueid']][_0x2dbd('0x1f')]));writeDB(queues[_0x3d029e['uniqueid']]);}}}catch(_0x177819){utils['error'](util[_0x2dbd('0x11')](_0x2dbd('0x43'),_0x3d029e['uniqueid']),_0x177819);}};exports[_0x2dbd('0x49')]=function(_0x51962c){try{if(!_[_0x2dbd('0x18')](queues[_0x51962c['transfereeuniqueid']])){utils['debug'](util['format']('[%s][queues][blindtransfer]',_0x51962c[_0x2dbd('0x5')]),_0x51962c);queues[_0x51962c['transfereeuniqueid']]['transfer']=!![];queues[_0x51962c[_0x2dbd('0x4a')]][_0x2dbd('0x4b')]=_0x2dbd('0x4c');queues[_0x51962c[_0x2dbd('0x4a')]]['transferexten']=_0x51962c[_0x2dbd('0x4d')];queues[_0x51962c['transfereeuniqueid']][_0x2dbd('0x4e')]=_0x51962c[_0x2dbd('0x4a')];queues[_0x51962c[_0x2dbd('0x4a')]][_0x2dbd('0x1f')]='BLINDTRANSFER';utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x4f'),_0x51962c[_0x2dbd('0x5')],queues[_0x51962c[_0x2dbd('0x4a')]][_0x2dbd('0x21')],_0x51962c['transfereeuniqueid'],_0x51962c[_0x2dbd('0x4d')]));}}catch(_0x5ac55a){utils['error'](util[_0x2dbd('0x11')]('[%s][queues][blindtransfer]',_0x51962c[_0x2dbd('0x5')]),_0x5ac55a);}};exports['attendedtransfer']=function(_0x241ca4){try{utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x50'),_0x241ca4['origtransfereruniqueid']),_0x241ca4);if(_0x241ca4[_0x2dbd('0x51')]==_0x241ca4['origtransfererlinkedid']){if(!_[_0x2dbd('0x18')](queues[_0x241ca4['secondtransfererlinkedid']])){utils[_0x2dbd('0x3')](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x241ca4[_0x2dbd('0x51')],queues[_0x241ca4['secondtransfererlinkedid']][_0x2dbd('0x21')],_0x241ca4[_0x2dbd('0x52')]));queues[_0x241ca4['secondtransfererlinkedid']][_0x2dbd('0x46')]=!![];queues[_0x241ca4['secondtransfererlinkedid']]['transfertype']=_0x2dbd('0x53');queues[_0x241ca4[_0x2dbd('0x54')]][_0x2dbd('0x55')]=_0x241ca4[_0x2dbd('0x52')];queues[_0x241ca4[_0x2dbd('0x54')]][_0x2dbd('0x4e')]=_0x241ca4[_0x2dbd('0x51')];queues[_0x241ca4[_0x2dbd('0x54')]][_0x2dbd('0x1f')]=_0x2dbd('0x56');}if(!_[_0x2dbd('0x18')](queues[_0x241ca4[_0x2dbd('0x57')]])){if(_0x241ca4['transfereelinkedid']&&queues[_0x241ca4[_0x2dbd('0x58')]]){queues[_0x241ca4[_0x2dbd('0x58')]]['queuecallerenterreason']=0x1;queues[_0x241ca4[_0x2dbd('0x4a')]]=_['clone'](queues[_0x241ca4['transfereelinkedid']]);queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0xf')]=_0x241ca4[_0x2dbd('0x59')];queues[_0x241ca4[_0x2dbd('0x4a')]]['queuecallerenterreason']=0x2;queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0x9')]=queues[_0x241ca4[_0x2dbd('0x54')]]['calleridnum'];queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0x5a')]=queues[_0x241ca4['secondtransfererlinkedid']][_0x2dbd('0x5a')];queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0x3a')]=utils[_0x2dbd('0x2b')]();queues[_0x241ca4['transfereeuniqueid']][_0x2dbd('0x1a')]=utils[_0x2dbd('0x2b')]();queues[_0x241ca4[_0x2dbd('0x4a')]]['holdtime']=0x0;queues[_0x241ca4['transfereeuniqueid']][_0x2dbd('0x5b')]=0x0;utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')]('[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s',_0x241ca4[_0x2dbd('0x51')],queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0x21')],queues[_0x241ca4[_0x2dbd('0x4a')]][_0x2dbd('0x9')],queues[_0x241ca4[_0x2dbd('0x4a')]]['calleridname']));}else{utils['info'](util[_0x2dbd('0x11')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x241ca4['origtransfereruniqueid'],queues[_0x241ca4[_0x2dbd('0x57')]][_0x2dbd('0x21')],_0x241ca4[_0x2dbd('0x54')]));queues[_0x241ca4[_0x2dbd('0x57')]]['transfereduniqueid']=_0x241ca4['secondtransfererlinkedid'];}}}else if(_0x241ca4[_0x2dbd('0x5c')]==_0x241ca4['secondtransfererlinkedid']){if(!_['isNil'](queues[_0x241ca4[_0x2dbd('0x57')]])){utils['info'](util['format'](_0x2dbd('0x5d'),_0x241ca4[_0x2dbd('0x51')],queues[_0x241ca4[_0x2dbd('0x57')]][_0x2dbd('0x21')],_0x241ca4[_0x2dbd('0x5c')],_0x241ca4[_0x2dbd('0x5e')]));queues[_0x241ca4[_0x2dbd('0x57')]][_0x2dbd('0x46')]=!![];queues[_0x241ca4[_0x2dbd('0x57')]][_0x2dbd('0x4b')]=_0x2dbd('0x53');queues[_0x241ca4[_0x2dbd('0x57')]]['transferexten']=_0x241ca4[_0x2dbd('0x5e')];queues[_0x241ca4[_0x2dbd('0x57')]]['transferuniqueid']=_0x241ca4[_0x2dbd('0x5c')];queues[_0x241ca4[_0x2dbd('0x57')]]['queuecallerexitreason']=_0x2dbd('0x56');}if(!_['isNil'](queues[_0x241ca4[_0x2dbd('0x54')]])){if(_0x241ca4[_0x2dbd('0x5f')]&&queues[_0x241ca4[_0x2dbd('0x5f')]]){queues[_0x241ca4['transfertargetlinkedid']][_0x2dbd('0x23')]=0x1;queues[_0x241ca4[_0x2dbd('0x59')]]=_[_0x2dbd('0x60')](queues[_0x241ca4[_0x2dbd('0x5f')]]);queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0xf')]=_0x241ca4[_0x2dbd('0x59')];queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x23')]=0x2;queues[_0x241ca4['transfertargetuniqueid']]['calleridnum']=queues[_0x241ca4['origtransfererlinkedid']][_0x2dbd('0x9')];queues[_0x241ca4[_0x2dbd('0x59')]]['calleridname']=queues[_0x241ca4[_0x2dbd('0x57')]][_0x2dbd('0x5a')];queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x3a')]=utils[_0x2dbd('0x2b')]();queues[_0x241ca4[_0x2dbd('0x59')]]['queuecallerleaveAt']=utils[_0x2dbd('0x2b')]();queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x38')]=0x0;queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x5b')]=0x0;utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')](_0x2dbd('0x61'),_0x241ca4[_0x2dbd('0x51')],queues[_0x241ca4['transfertargetuniqueid']][_0x2dbd('0x21')],queues[_0x241ca4[_0x2dbd('0x59')]]['transfereduniqueid'],queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x9')],queues[_0x241ca4[_0x2dbd('0x59')]][_0x2dbd('0x5a')]));}else{utils[_0x2dbd('0x3')](util[_0x2dbd('0x11')](_0x2dbd('0x62'),_0x241ca4[_0x2dbd('0x51')],queues[_0x241ca4[_0x2dbd('0x54')]]['name'],_0x241ca4[_0x2dbd('0x57')]));queues[_0x241ca4[_0x2dbd('0x54')]][_0x2dbd('0xf')]=_0x241ca4[_0x2dbd('0x57')];}}}}catch(_0x31735a){utils[_0x2dbd('0x16')](util[_0x2dbd('0x11')](_0x2dbd('0x50'),_0x241ca4[_0x2dbd('0x51')]),_0x31735a);}};exports['musiconholdstart']=function(_0x2d2e06){try{if(!_[_0x2dbd('0x18')](queues[_0x2d2e06[_0x2dbd('0x5')]])){utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x63'),_0x2d2e06[_0x2dbd('0x5')]),_0x2d2e06);queues[_0x2d2e06[_0x2dbd('0x5')]][_0x2dbd('0x64')]=utils[_0x2dbd('0x2b')]();utils['info'](util[_0x2dbd('0x11')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x2d2e06[_0x2dbd('0x5')],queues[_0x2d2e06[_0x2dbd('0x5')]][_0x2dbd('0x21')],queues[_0x2d2e06['uniqueid']]['musiconholdstartAt']));}}catch(_0x792978){utils[_0x2dbd('0x16')](util['format']('[%s][queues][musiconholdstart]',_0x2d2e06[_0x2dbd('0x5')]),_0x792978);}};exports[_0x2dbd('0x65')]=function(_0x2043a5){try{if(!_[_0x2dbd('0x18')](queues[_0x2043a5[_0x2dbd('0x5')]])){if(!_[_0x2dbd('0x18')](queues[_0x2043a5[_0x2dbd('0x5')]][_0x2dbd('0x64')])){utils[_0x2dbd('0x10')](util[_0x2dbd('0x11')](_0x2dbd('0x66'),_0x2043a5['uniqueid']),_0x2043a5);queues[_0x2043a5[_0x2dbd('0x5')]][_0x2dbd('0x5b')]+=utils['diffTime'](utils[_0x2dbd('0x2b')](),queues[_0x2043a5['uniqueid']]['musiconholdstartAt']);utils[_0x2dbd('0x3')](util['format'](_0x2dbd('0x67'),_0x2043a5['uniqueid'],queues[_0x2043a5[_0x2dbd('0x5')]][_0x2dbd('0x21')],queues[_0x2043a5[_0x2dbd('0x5')]][_0x2dbd('0x5b')]));delete queues[_0x2043a5[_0x2dbd('0x5')]]['musiconholdstartAt'];}}}catch(_0x57e4ab){utils[_0x2dbd('0x16')](util[_0x2dbd('0x11')]('[%s][queues][musiconholdstop]',_0x2043a5['uniqueid']),_0x57e4ab);}};