Built motion from commit d5e4af8c.|2.6.23
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x30fa=['connectedlinename','queuecallerleave','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','[%s][queues][agentconnect]','agentcomplete','[%s][queues][agentcomplete]','transfer','TRANSFER','COMPLETEDBY','reason','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][blindtransfer]','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','ATTENDED','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','error','[%s][queues][queuecallerjoin]','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','[%s][queues][varset]','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerabandon','queuecallerexitAt','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum'];(function(_0x3c3c49,_0x48b860){var _0x4d13e0=function(_0xeeda09){while(--_0xeeda09){_0x3c3c49['push'](_0x3c3c49['shift']());}};_0x4d13e0(++_0x48b860);}(_0x30fa,0x1d9));var _0xa30f=function(_0x502c7d,_0x2f1285){_0x502c7d=_0x502c7d-0x0;var _0x30b7ed=_0x30fa[_0x502c7d];return _0x30b7ed;};'use strict';var _=require('lodash');var util=require(_0xa30f('0x0'));var utils=require(_0xa30f('0x1'));var queues={};function writeDB(_0x4423e7){utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x4'),_0x4423e7[_0xa30f('0x5')],_0x4423e7[_0xa30f('0x6')],_0x4423e7[_0xa30f('0x7')],_0x4423e7[_0xa30f('0x8')],_0x4423e7[_0xa30f('0x9')],_0x4423e7[_0xa30f('0xa')],_0x4423e7[_0xa30f('0xb')]));if(_0x4423e7[_0xa30f('0x7')]){utils[_0xa30f('0xc')](_0x4423e7[_0xa30f('0x7')])[_0xa30f('0xd')](function(_0x22aef3){if(_0x22aef3){_0x4423e7['type']=_0x22aef3[_0xa30f('0xe')];}utils[_0xa30f('0xf')]('CreateVoiceQueueReport',_0x4423e7);});}else{utils['request'](_0xa30f('0x10'),_0x4423e7);}if(_0x4423e7[_0xa30f('0x11')]){delete queues[_0x4423e7[_0xa30f('0x11')]];}else{delete queues[_0x4423e7[_0xa30f('0x5')]];}}exports[_0xa30f('0x12')]=function(_0xa8756b){try{utils[_0xa30f('0x13')](util['format']('[%s][queues][queuecallerjoin]',_0xa8756b[_0xa30f('0x5')]),_0xa8756b);utils[_0xa30f('0x2')](util['format'](_0xa30f('0x14'),_0xa8756b['uniqueid'],_0xa8756b['queue'],_0xa8756b[_0xa30f('0x15')]));queues[_0xa8756b[_0xa30f('0x5')]]=_['assign'](_0xa8756b,{'originalposition':_0xa8756b[_0xa30f('0x15')],'queuecallerjoinAt':utils[_0xa30f('0x16')](),'mohtime':0x0});}catch(_0x226be7){utils[_0xa30f('0x17')](util['format'](_0xa30f('0x18'),_0xa8756b[_0xa30f('0x5')]),_0x226be7);}};exports[_0xa30f('0x19')]=function(_0x3413fe){try{if(!_[_0xa30f('0x1a')](queues[_0x3413fe['uniqueid']])){utils[_0xa30f('0x13')](util[_0xa30f('0x3')](_0xa30f('0x1b'),_0x3413fe['uniqueid']),_0x3413fe);if(queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x1c')]){if(!queues[_0x3413fe[_0xa30f('0x5')]]['queuecallerabandon']&&!queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x1d')]){queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x1e')]=!![];queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x1f')]=utils[_0xa30f('0x16')]();queues[_0x3413fe['uniqueid']][_0xa30f('0xb')]=_0xa30f('0x20');}utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x21'),_0x3413fe[_0xa30f('0x5')],queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x22')],queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0xb')]));writeDB(queues[_0x3413fe[_0xa30f('0x5')]]);}else if(queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x11')]){utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x23'),_0x3413fe[_0xa30f('0x5')],queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x22')],queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x11')]));queues[queues[_0x3413fe[_0xa30f('0x5')]][_0xa30f('0x11')]]=queues[_0x3413fe[_0xa30f('0x5')]];queues[queues[_0x3413fe['uniqueid']][_0xa30f('0x11')]][_0xa30f('0x24')]=0x2;delete queues[_0x3413fe[_0xa30f('0x5')]];}}}catch(_0x3b6f10){utils[_0xa30f('0x17')](util[_0xa30f('0x3')]('[%s][queues][hangup]',_0x3413fe[_0xa30f('0x5')]),_0x3b6f10);}};exports[_0xa30f('0x25')]=function(_0xf96522){try{utils[_0xa30f('0x13')](util['format'](_0xa30f('0x26'),_0xf96522[_0xa30f('0x5')]),_0xf96522);if(!_['isNil'](_0xf96522[_0xa30f('0x27')][_0xa30f('0x28')])&&_0xf96522[_0xa30f('0x29')][_0xa30f('0x2a')]()!==_0xa30f('0x2b')){if(!_[_0xa30f('0x1a')](queues[_0xf96522['uniqueid']])){queues[_0xf96522[_0xa30f('0x5')]]['queuecallerabandon']=![];queues[_0xf96522['uniqueid']][_0xa30f('0x2c')]=null;queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0x1d')]=!![];queues[_0xf96522[_0xa30f('0x5')]]['queuecallerexitAt']=utils[_0xa30f('0x16')]();queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0xb')]=_0xf96522[_0xa30f('0x29')]['toUpperCase']();utils['info'](util[_0xa30f('0x3')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0xf96522[_0xa30f('0x5')],queues[_0xf96522['uniqueid']]['name'],_0xf96522[_0xa30f('0x29')],queues[_0xf96522[_0xa30f('0x5')]]['queuecallerexitreason']));writeDB(queues[_0xf96522['uniqueid']]);}}else if(!_[_0xa30f('0x1a')](_0xf96522['variable']['queueposition'])){if(!_[_0xa30f('0x1a')](queues[_0xf96522['uniqueid']])&&!queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0x2d')]){queues[_0xf96522['uniqueid']][_0xa30f('0x2d')]=![];queues[_0xf96522[_0xa30f('0x5')]]['queuecallerabandonAt']=null;queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0x1d')]=!![];queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0x2e')]=utils[_0xa30f('0x16')]();queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0xb')]='EXITWITHKEY';utils[_0xa30f('0x2')](util[_0xa30f('0x3')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0xf96522['uniqueid'],queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0x22')],_0xf96522[_0xa30f('0x29')],queues[_0xf96522[_0xa30f('0x5')]][_0xa30f('0xb')]));}}}catch(_0x1b6498){utils[_0xa30f('0x17')](util['format'](_0xa30f('0x26'),_0xf96522[_0xa30f('0x5')]),_0x1b6498);}};exports['queuecallerabandon']=function(_0x44adf2){try{if(!_['isNil'](queues[_0x44adf2[_0xa30f('0x5')]])){utils[_0xa30f('0x13')](util['format']('[%s][queues][queuecallerabandon]',_0x44adf2[_0xa30f('0x5')]),_0x44adf2);queues[_0x44adf2[_0xa30f('0x5')]][_0xa30f('0x1d')]=![];queues[_0x44adf2[_0xa30f('0x5')]][_0xa30f('0x2e')]=null;queues[_0x44adf2[_0xa30f('0x5')]][_0xa30f('0x2d')]=!![];queues[_0x44adf2[_0xa30f('0x5')]][_0xa30f('0x2c')]=utils['now']();queues[_0x44adf2['uniqueid']]['queuecallerexitreason']=_0xa30f('0x2f');utils['info'](util['format'](_0xa30f('0x30'),_0x44adf2[_0xa30f('0x5')],queues[_0x44adf2[_0xa30f('0x5')]][_0xa30f('0x22')],queues[_0x44adf2[_0xa30f('0x5')]]['queuecallerexitreason']));}}catch(_0x505e1d){utils[_0xa30f('0x17')](util['format']('[%s][queues][queuecallerabandon]',_0x44adf2[_0xa30f('0x5')]),_0x505e1d);}};exports['queuecallerleave']=function(_0x3177cb){try{if(!_[_0xa30f('0x1a')](queues[_0x3177cb[_0xa30f('0x5')]])){utils[_0xa30f('0x13')](util[_0xa30f('0x3')](_0xa30f('0x31'),_0x3177cb[_0xa30f('0x5')]),_0x3177cb);utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x32'),_0x3177cb[_0xa30f('0x5')],queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x22')],_0x3177cb[_0xa30f('0x33')],_0x3177cb[_0xa30f('0x34')]));queues[_0x3177cb['uniqueid']][_0xa30f('0x35')]=!![];queues[_0x3177cb[_0xa30f('0x5')]]['queuecallerleaveAt']=utils[_0xa30f('0x16')]();queues[_0x3177cb['uniqueid']]['holdtime']=utils[_0xa30f('0x36')](queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x1c')],queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x37')]);queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x15')]=_0x3177cb[_0xa30f('0x15')];queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x38')]=_0x3177cb[_0xa30f('0x38')];queues[_0x3177cb['uniqueid']]['connectedlinenum']=_0x3177cb['connectedlinenum'];queues[_0x3177cb[_0xa30f('0x5')]][_0xa30f('0x34')]=_0x3177cb['connectedlinename'];}}catch(_0x29e48b){utils[_0xa30f('0x17')](util[_0xa30f('0x3')](_0xa30f('0x31'),_0x3177cb[_0xa30f('0x5')]),_0x29e48b);}};exports[_0xa30f('0x39')]=function(_0x8b86d1){try{if(!_[_0xa30f('0x1a')](queues[_0x8b86d1[_0xa30f('0x5')]])){utils['debug'](util[_0xa30f('0x3')]('[%s][queues][agentconnect]',_0x8b86d1[_0xa30f('0x5')]),_0x8b86d1);utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x3a'),_0x8b86d1[_0xa30f('0x5')],queues[_0x8b86d1['uniqueid']][_0xa30f('0x22')],_0x8b86d1[_0xa30f('0x3b')],_0x8b86d1[_0xa30f('0x3c')]));queues[_0x8b86d1[_0xa30f('0x5')]]['queuecallerabandon']=![];queues[_0x8b86d1[_0xa30f('0x5')]]['queuecallerabandon']=![];queues[_0x8b86d1[_0xa30f('0x5')]]['queuecallerabandonAt']=null;queues[_0x8b86d1[_0xa30f('0x5')]]['queuecallerexit']=![];queues[_0x8b86d1['uniqueid']][_0xa30f('0xb')]=null;queues[_0x8b86d1[_0xa30f('0x5')]][_0xa30f('0x2e')]=null;queues[_0x8b86d1['uniqueid']][_0xa30f('0x3d')]=!![];queues[_0x8b86d1['uniqueid']][_0xa30f('0xa')]=_0x8b86d1[_0xa30f('0x3c')];queues[_0x8b86d1[_0xa30f('0x5')]][_0xa30f('0x8')]=_0x8b86d1[_0xa30f('0x3b')];}}catch(_0x499041){utils[_0xa30f('0x17')](util[_0xa30f('0x3')](_0xa30f('0x3e'),_0x8b86d1[_0xa30f('0x5')]),_0x499041);}};exports[_0xa30f('0x3f')]=function(_0x1a3417){try{if(!_[_0xa30f('0x1a')](queues[_0x1a3417[_0xa30f('0x5')]])){if(queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0x1c')]){utils[_0xa30f('0x13')](util[_0xa30f('0x3')](_0xa30f('0x40'),_0x1a3417[_0xa30f('0x5')]),_0x1a3417);queues[_0x1a3417['uniqueid']][_0xa30f('0x2d')]=![];queues[_0x1a3417[_0xa30f('0x5')]]['queuecallerabandon']=![];queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0x2c')]=null;queues[_0x1a3417[_0xa30f('0x5')]]['queuecallerexit']=![];queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0x2e')]=null;queues[_0x1a3417['uniqueid']][_0xa30f('0x3d')]=!![];queues[_0x1a3417['uniqueid']][_0xa30f('0x8')]=_0x1a3417[_0xa30f('0x3b')];queues[_0x1a3417[_0xa30f('0x5')]]['queuecallercomplete']=!![];queues[_0x1a3417['uniqueid']]['queuecallercompleteAt']=utils['now']();if(_0x1a3417['reason']==_0xa30f('0x41')){if(!queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0x41')]){queues[_0x1a3417[_0xa30f('0x5')]]['queuecallerexitreason']=_0xa30f('0x42');}}else{queues[_0x1a3417['uniqueid']][_0xa30f('0xb')]=_0xa30f('0x43')+_0x1a3417[_0xa30f('0x44')][_0xa30f('0x2a')]();}utils[_0xa30f('0x2')](util[_0xa30f('0x3')]('[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s',_0x1a3417[_0xa30f('0x5')],queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0x22')],_0x1a3417[_0xa30f('0x3b')],queues[_0x1a3417[_0xa30f('0x5')]][_0xa30f('0xb')]));writeDB(queues[_0x1a3417[_0xa30f('0x5')]]);}}}catch(_0x1ce5d6){utils[_0xa30f('0x17')](util[_0xa30f('0x3')](_0xa30f('0x40'),_0x1a3417[_0xa30f('0x5')]),_0x1ce5d6);}};exports[_0xa30f('0x45')]=function(_0x2577c8){try{if(!_['isNil'](queues[_0x2577c8[_0xa30f('0x46')]])){utils[_0xa30f('0x13')](util['format']('[%s][queues][blindtransfer]',_0x2577c8[_0xa30f('0x5')]),_0x2577c8);queues[_0x2577c8[_0xa30f('0x46')]]['transfer']=!![];queues[_0x2577c8[_0xa30f('0x46')]][_0xa30f('0x47')]=_0xa30f('0x48');queues[_0x2577c8[_0xa30f('0x46')]][_0xa30f('0x49')]=_0x2577c8[_0xa30f('0x4a')];queues[_0x2577c8[_0xa30f('0x46')]][_0xa30f('0x4b')]=_0x2577c8[_0xa30f('0x46')];queues[_0x2577c8[_0xa30f('0x46')]][_0xa30f('0xb')]=_0xa30f('0x4c');utils[_0xa30f('0x2')](util['format'](_0xa30f('0x4d'),_0x2577c8[_0xa30f('0x5')],queues[_0x2577c8['transfereeuniqueid']][_0xa30f('0x22')],_0x2577c8['transfereeuniqueid'],_0x2577c8[_0xa30f('0x4a')]));}}catch(_0x1f611f){utils[_0xa30f('0x17')](util[_0xa30f('0x3')](_0xa30f('0x4e'),_0x2577c8['uniqueid']),_0x1f611f);}};exports[_0xa30f('0x4f')]=function(_0x53b382){try{utils[_0xa30f('0x13')](util['format'](_0xa30f('0x50'),_0x53b382['origtransfereruniqueid']),_0x53b382);if(_0x53b382[_0xa30f('0x51')]==_0x53b382[_0xa30f('0x52')]){if(!_[_0xa30f('0x1a')](queues[_0x53b382[_0xa30f('0x53')]])){utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x54'),_0x53b382[_0xa30f('0x51')],queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0x22')],_0x53b382['origtransfererexten']));queues[_0x53b382['secondtransfererlinkedid']]['transfer']=!![];queues[_0x53b382['secondtransfererlinkedid']][_0xa30f('0x47')]=_0xa30f('0x55');queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0x49')]=_0x53b382[_0xa30f('0x56')];queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0x4b')]=_0x53b382[_0xa30f('0x51')];queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0xb')]=_0xa30f('0x57');}if(!_[_0xa30f('0x1a')](queues[_0x53b382[_0xa30f('0x52')]])){if(_0x53b382[_0xa30f('0x58')]&&queues[_0x53b382[_0xa30f('0x58')]]){queues[_0x53b382['transfereelinkedid']]['queuecallerenterreason']=0x1;queues[_0x53b382[_0xa30f('0x46')]]=_[_0xa30f('0x59')](queues[_0x53b382[_0xa30f('0x58')]]);queues[_0x53b382[_0xa30f('0x46')]]['transfereduniqueid']=_0x53b382[_0xa30f('0x5a')];queues[_0x53b382[_0xa30f('0x46')]]['queuecallerenterreason']=0x2;queues[_0x53b382[_0xa30f('0x46')]]['calleridnum']=queues[_0x53b382[_0xa30f('0x53')]]['calleridnum'];queues[_0x53b382[_0xa30f('0x46')]]['calleridname']=queues[_0x53b382['secondtransfererlinkedid']][_0xa30f('0x5b')];queues[_0x53b382['transfereeuniqueid']]['queuecallerjoinAt']=utils[_0xa30f('0x16')]();queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x1c')]=utils[_0xa30f('0x16')]();queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x5c')]=0x0;queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x5d')]=0x0;utils['info'](util[_0xa30f('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s',_0x53b382[_0xa30f('0x51')],queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x22')],queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x9')],queues[_0x53b382[_0xa30f('0x46')]][_0xa30f('0x5b')]));}else{utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x5e'),_0x53b382[_0xa30f('0x51')],queues[_0x53b382[_0xa30f('0x52')]][_0xa30f('0x22')],_0x53b382['secondtransfererlinkedid']));queues[_0x53b382[_0xa30f('0x52')]][_0xa30f('0x11')]=_0x53b382[_0xa30f('0x53')];}}}else if(_0x53b382[_0xa30f('0x5f')]==_0x53b382[_0xa30f('0x53')]){if(!_[_0xa30f('0x1a')](queues[_0x53b382['origtransfererlinkedid']])){utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x60'),_0x53b382[_0xa30f('0x51')],queues[_0x53b382[_0xa30f('0x52')]][_0xa30f('0x22')],_0x53b382[_0xa30f('0x5f')],_0x53b382[_0xa30f('0x61')]));queues[_0x53b382[_0xa30f('0x52')]][_0xa30f('0x41')]=!![];queues[_0x53b382[_0xa30f('0x52')]][_0xa30f('0x47')]=_0xa30f('0x55');queues[_0x53b382[_0xa30f('0x52')]]['transferexten']=_0x53b382[_0xa30f('0x61')];queues[_0x53b382['origtransfererlinkedid']][_0xa30f('0x4b')]=_0x53b382['secondtransfereruniqueid'];queues[_0x53b382[_0xa30f('0x52')]]['queuecallerexitreason']='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x53b382[_0xa30f('0x53')]])){if(_0x53b382['transfertargetlinkedid']&&queues[_0x53b382['transfertargetlinkedid']]){queues[_0x53b382[_0xa30f('0x62')]][_0xa30f('0x24')]=0x1;queues[_0x53b382['transfertargetuniqueid']]=_[_0xa30f('0x59')](queues[_0x53b382['transfertargetlinkedid']]);queues[_0x53b382[_0xa30f('0x5a')]]['transfereduniqueid']=_0x53b382['transfertargetuniqueid'];queues[_0x53b382[_0xa30f('0x5a')]][_0xa30f('0x24')]=0x2;queues[_0x53b382[_0xa30f('0x5a')]][_0xa30f('0x9')]=queues[_0x53b382['origtransfererlinkedid']][_0xa30f('0x9')];queues[_0x53b382[_0xa30f('0x5a')]][_0xa30f('0x5b')]=queues[_0x53b382[_0xa30f('0x52')]]['calleridname'];queues[_0x53b382[_0xa30f('0x5a')]][_0xa30f('0x37')]=utils[_0xa30f('0x16')]();queues[_0x53b382['transfertargetuniqueid']][_0xa30f('0x1c')]=utils[_0xa30f('0x16')]();queues[_0x53b382[_0xa30f('0x5a')]]['holdtime']=0x0;queues[_0x53b382['transfertargetuniqueid']][_0xa30f('0x5d')]=0x0;utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x63'),_0x53b382[_0xa30f('0x51')],queues[_0x53b382['transfertargetuniqueid']][_0xa30f('0x22')],queues[_0x53b382[_0xa30f('0x5a')]][_0xa30f('0x11')],queues[_0x53b382[_0xa30f('0x5a')]]['calleridnum'],queues[_0x53b382[_0xa30f('0x5a')]]['calleridname']));}else{utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x5e'),_0x53b382[_0xa30f('0x51')],queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0x22')],_0x53b382[_0xa30f('0x52')]));queues[_0x53b382[_0xa30f('0x53')]][_0xa30f('0x11')]=_0x53b382[_0xa30f('0x52')];}}}}catch(_0x23908a){utils['error'](util[_0xa30f('0x3')](_0xa30f('0x50'),_0x53b382[_0xa30f('0x51')]),_0x23908a);}};exports[_0xa30f('0x64')]=function(_0x3fbff4){try{if(!_[_0xa30f('0x1a')](queues[_0x3fbff4[_0xa30f('0x5')]])){utils['debug'](util[_0xa30f('0x3')](_0xa30f('0x65'),_0x3fbff4[_0xa30f('0x5')]),_0x3fbff4);queues[_0x3fbff4[_0xa30f('0x5')]][_0xa30f('0x66')]=utils[_0xa30f('0x16')]();utils[_0xa30f('0x2')](util[_0xa30f('0x3')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x3fbff4['uniqueid'],queues[_0x3fbff4[_0xa30f('0x5')]][_0xa30f('0x22')],queues[_0x3fbff4[_0xa30f('0x5')]][_0xa30f('0x66')]));}}catch(_0x3e6723){utils[_0xa30f('0x17')](util[_0xa30f('0x3')]('[%s][queues][musiconholdstart]',_0x3fbff4[_0xa30f('0x5')]),_0x3e6723);}};exports['musiconholdstop']=function(_0x4d2181){try{if(!_['isNil'](queues[_0x4d2181['uniqueid']])){if(!_['isNil'](queues[_0x4d2181[_0xa30f('0x5')]][_0xa30f('0x66')])){utils['debug'](util[_0xa30f('0x3')](_0xa30f('0x67'),_0x4d2181[_0xa30f('0x5')]),_0x4d2181);queues[_0x4d2181[_0xa30f('0x5')]][_0xa30f('0x5d')]+=utils[_0xa30f('0x36')](utils[_0xa30f('0x16')](),queues[_0x4d2181[_0xa30f('0x5')]][_0xa30f('0x66')]);utils[_0xa30f('0x2')](util[_0xa30f('0x3')](_0xa30f('0x68'),_0x4d2181[_0xa30f('0x5')],queues[_0x4d2181['uniqueid']][_0xa30f('0x22')],queues[_0x4d2181[_0xa30f('0x5')]][_0xa30f('0x5d')]));delete queues[_0x4d2181[_0xa30f('0x5')]]['musiconholdstartAt'];}}}catch(_0x5e0f8a){utils[_0xa30f('0x17')](util[_0xa30f('0x3')](_0xa30f('0x67'),_0x4d2181['uniqueid']),_0x5e0f8a);}};