server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xcd32=['now','COMPLETEDBYAGENT','queuecallerenterreason','varset','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','EXITWITHKEY','ABANDONED','queuecallerleave','holdtime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','accountcode','destaccountcode','agentcomplete','assigned','membername','transfer','COMPLETEDBY','reason','blindtransfer','transfereeuniqueid','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','secondtransfererlinkedid','transfertype','ATTENDED','origtransfereruniqueid','origtransfererlinkedid','transfereelinkedid','transfertargetuniqueid','calleridname','mohtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','error','stack','musiconholdstart','musiconholdstartAt','musiconholdstop','diffTime','lodash','util','./utils','format','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','queuecallerjoin','position','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt'];(function(_0x458e7f,_0x100ce6){var _0x24c51d=function(_0x4a1a3f){while(--_0x4a1a3f){_0x458e7f['push'](_0x458e7f['shift']());}};_0x24c51d(++_0x100ce6);}(_0xcd32,0x1e8));var _0x2cd3=function(_0x5f2234,_0x513fb1){_0x5f2234=_0x5f2234-0x0;var _0x277a8d=_0xcd32[_0x5f2234];return _0x277a8d;};'use strict';var _=require(_0x2cd3('0x0'));var util=require(_0x2cd3('0x1'));var utils=require(_0x2cd3('0x2'));var queues={};function writeDB(_0x5bb308){utils['info'](util[_0x2cd3('0x3')]('QUEUE|%s|%s|%s|%s|%s|%s|%s',_0x5bb308['uniqueid'],_0x5bb308[_0x2cd3('0x4')],_0x5bb308[_0x2cd3('0x5')],_0x5bb308[_0x2cd3('0x6')],_0x5bb308[_0x2cd3('0x7')],_0x5bb308['accountcode'],_0x5bb308[_0x2cd3('0x8')]));if(_0x5bb308['queue']){utils[_0x2cd3('0x9')](_0x5bb308['queue'])['then'](function(_0x4866ab){if(_0x4866ab){_0x5bb308['type']=_0x4866ab[_0x2cd3('0xa')];}utils[_0x2cd3('0xb')](_0x2cd3('0xc'),_0x5bb308);});}else{utils[_0x2cd3('0xb')](_0x2cd3('0xc'),_0x5bb308);}if(_0x5bb308[_0x2cd3('0xd')]){delete queues[_0x5bb308[_0x2cd3('0xd')]];}else{delete queues[_0x5bb308[_0x2cd3('0xe')]];}}exports[_0x2cd3('0xf')]=function(_0x4c5ed3){queues[_0x4c5ed3[_0x2cd3('0xe')]]=_['assign'](_0x4c5ed3,{'originalposition':_0x4c5ed3[_0x2cd3('0x10')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports['hangup']=function(_0x243395){if(!_[_0x2cd3('0x11')](queues[_0x243395[_0x2cd3('0xe')]])){if(queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x12')]){if(!queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x13')]&&!queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x14')]){queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x15')]=!![];queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x16')]=utils[_0x2cd3('0x17')]();queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0x8')]=_0x2cd3('0x18');}writeDB(queues[_0x243395[_0x2cd3('0xe')]]);}else{if(queues[_0x243395['uniqueid']][_0x2cd3('0xd')]){queues[queues[_0x243395[_0x2cd3('0xe')]]['transfereduniqueid']]=queues[_0x243395[_0x2cd3('0xe')]];queues[queues[_0x243395[_0x2cd3('0xe')]][_0x2cd3('0xd')]][_0x2cd3('0x19')]=0x2;delete queues[_0x243395[_0x2cd3('0xe')]];}}}};exports[_0x2cd3('0x1a')]=function(_0x5ab997){if(!_['isNil'](_0x5ab997[_0x2cd3('0x1b')][_0x2cd3('0x1c')])&&_0x5ab997['value'][_0x2cd3('0x1d')]()!==_0x2cd3('0x1e')){if(!_[_0x2cd3('0x11')](queues[_0x5ab997[_0x2cd3('0xe')]])){queues[_0x5ab997[_0x2cd3('0xe')]][_0x2cd3('0x13')]=![];queues[_0x5ab997[_0x2cd3('0xe')]][_0x2cd3('0x1f')]=null;queues[_0x5ab997[_0x2cd3('0xe')]][_0x2cd3('0x14')]=!![];queues[_0x5ab997[_0x2cd3('0xe')]]['queuecallerexitAt']=utils[_0x2cd3('0x17')]();queues[_0x5ab997['uniqueid']][_0x2cd3('0x8')]=_0x5ab997['value']['toUpperCase']();writeDB(queues[_0x5ab997[_0x2cd3('0xe')]]);}}else if(!_[_0x2cd3('0x11')](_0x5ab997[_0x2cd3('0x1b')]['queueposition'])){if(!_[_0x2cd3('0x11')](queues[_0x5ab997[_0x2cd3('0xe')]])&&!queues[_0x5ab997['uniqueid']][_0x2cd3('0x13')]){queues[_0x5ab997[_0x2cd3('0xe')]][_0x2cd3('0x13')]=![];queues[_0x5ab997[_0x2cd3('0xe')]]['queuecallerabandonAt']=null;queues[_0x5ab997[_0x2cd3('0xe')]]['queuecallerexit']=!![];queues[_0x5ab997[_0x2cd3('0xe')]][_0x2cd3('0x20')]=utils[_0x2cd3('0x17')]();queues[_0x5ab997['uniqueid']][_0x2cd3('0x8')]=_0x2cd3('0x21');}}};exports['queuecallerabandon']=function(_0x1da173){if(!_[_0x2cd3('0x11')](queues[_0x1da173[_0x2cd3('0xe')]])){queues[_0x1da173[_0x2cd3('0xe')]][_0x2cd3('0x14')]=![];queues[_0x1da173[_0x2cd3('0xe')]][_0x2cd3('0x20')]=null;queues[_0x1da173[_0x2cd3('0xe')]]['queuecallerabandon']=!![];queues[_0x1da173[_0x2cd3('0xe')]][_0x2cd3('0x1f')]=utils[_0x2cd3('0x17')]();queues[_0x1da173[_0x2cd3('0xe')]][_0x2cd3('0x8')]=_0x2cd3('0x22');}};exports[_0x2cd3('0x23')]=function(_0x415ab2){if(!_[_0x2cd3('0x11')](queues[_0x415ab2[_0x2cd3('0xe')]])){queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x23')]=!![];queues[_0x415ab2[_0x2cd3('0xe')]]['queuecallerleaveAt']=utils[_0x2cd3('0x17')]();queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x24')]=utils['diffTime'](queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x12')],queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x25')]);queues[_0x415ab2['uniqueid']]['position']=_0x415ab2[_0x2cd3('0x10')];queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x26')]=_0x415ab2[_0x2cd3('0x26')];queues[_0x415ab2[_0x2cd3('0xe')]][_0x2cd3('0x27')]=_0x415ab2[_0x2cd3('0x27')];queues[_0x415ab2['uniqueid']][_0x2cd3('0x28')]=_0x415ab2[_0x2cd3('0x28')];}};exports['agentconnect']=function(_0x40c969){if(!_[_0x2cd3('0x11')](queues[_0x40c969[_0x2cd3('0xe')]])){queues[_0x40c969[_0x2cd3('0xe')]][_0x2cd3('0x13')]=![];queues[_0x40c969[_0x2cd3('0xe')]]['queuecallerabandon']=![];queues[_0x40c969[_0x2cd3('0xe')]][_0x2cd3('0x1f')]=null;queues[_0x40c969[_0x2cd3('0xe')]][_0x2cd3('0x14')]=![];queues[_0x40c969[_0x2cd3('0xe')]][_0x2cd3('0x8')]=null;queues[_0x40c969[_0x2cd3('0xe')]]['queuecallerexitAt']=null;queues[_0x40c969[_0x2cd3('0xe')]]['assigned']=!![];queues[_0x40c969[_0x2cd3('0xe')]][_0x2cd3('0x29')]=_0x40c969[_0x2cd3('0x2a')];queues[_0x40c969['uniqueid']][_0x2cd3('0x6')]=_0x40c969['membername'];}};exports[_0x2cd3('0x2b')]=function(_0x5509ff){if(!_[_0x2cd3('0x11')](queues[_0x5509ff[_0x2cd3('0xe')]])){if(queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x12')]){queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x13')]=![];queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x13')]=![];queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x1f')]=null;queues[_0x5509ff['uniqueid']][_0x2cd3('0x14')]=![];queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x20')]=null;queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x2c')]=!![];queues[_0x5509ff[_0x2cd3('0xe')]]['lastAssignedTo']=_0x5509ff[_0x2cd3('0x2d')];queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x15')]=!![];queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x16')]=utils[_0x2cd3('0x17')]();if(_0x5509ff['reason']==_0x2cd3('0x2e')){if(!queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x2e')]){queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x8')]='TRANSFER';}}else{queues[_0x5509ff[_0x2cd3('0xe')]][_0x2cd3('0x8')]=_0x2cd3('0x2f')+_0x5509ff[_0x2cd3('0x30')]['toUpperCase']();}writeDB(queues[_0x5509ff['uniqueid']]);}}};exports[_0x2cd3('0x31')]=function(_0x3552f6){if(!_[_0x2cd3('0x11')](queues[_0x3552f6[_0x2cd3('0x32')]])){queues[_0x3552f6[_0x2cd3('0x32')]]['transfer']=!![];queues[_0x3552f6[_0x2cd3('0x32')]]['transfertype']=_0x2cd3('0x33');queues[_0x3552f6[_0x2cd3('0x32')]][_0x2cd3('0x34')]=_0x3552f6['extension'];queues[_0x3552f6[_0x2cd3('0x32')]][_0x2cd3('0x35')]=_0x3552f6[_0x2cd3('0x32')];queues[_0x3552f6[_0x2cd3('0x32')]][_0x2cd3('0x8')]=_0x2cd3('0x36');}};exports['attendedtransfer']=function(_0x356b1a){try{if(_0x356b1a['origtransfereruniqueid']==_0x356b1a['origtransfererlinkedid']){if(!_[_0x2cd3('0x11')](queues[_0x356b1a[_0x2cd3('0x37')]])){queues[_0x356b1a[_0x2cd3('0x37')]][_0x2cd3('0x2e')]=!![];queues[_0x356b1a['secondtransfererlinkedid']][_0x2cd3('0x38')]=_0x2cd3('0x39');queues[_0x356b1a['secondtransfererlinkedid']][_0x2cd3('0x34')]=_0x356b1a['origtransfererexten'];queues[_0x356b1a[_0x2cd3('0x37')]][_0x2cd3('0x35')]=_0x356b1a[_0x2cd3('0x3a')];queues[_0x356b1a[_0x2cd3('0x37')]][_0x2cd3('0x8')]='ATTENDEDTRANSFER';}if(!_[_0x2cd3('0x11')](queues[_0x356b1a[_0x2cd3('0x3b')]])){if(_0x356b1a[_0x2cd3('0x3c')]&&queues[_0x356b1a[_0x2cd3('0x3c')]]){queues[_0x356b1a[_0x2cd3('0x3c')]][_0x2cd3('0x19')]=0x1;queues[_0x356b1a[_0x2cd3('0x32')]]=_['clone'](queues[_0x356b1a[_0x2cd3('0x3c')]]);queues[_0x356b1a['transfereeuniqueid']][_0x2cd3('0xd')]=_0x356b1a[_0x2cd3('0x3d')];queues[_0x356b1a[_0x2cd3('0x32')]][_0x2cd3('0x19')]=0x2;queues[_0x356b1a[_0x2cd3('0x32')]][_0x2cd3('0x7')]=queues[_0x356b1a[_0x2cd3('0x37')]]['calleridnum'];queues[_0x356b1a['transfereeuniqueid']][_0x2cd3('0x3e')]=queues[_0x356b1a[_0x2cd3('0x37')]][_0x2cd3('0x3e')];queues[_0x356b1a[_0x2cd3('0x32')]][_0x2cd3('0x25')]=utils['now']();queues[_0x356b1a[_0x2cd3('0x32')]][_0x2cd3('0x12')]=utils[_0x2cd3('0x17')]();queues[_0x356b1a['transfereeuniqueid']][_0x2cd3('0x24')]=0x0;queues[_0x356b1a[_0x2cd3('0x32')]][_0x2cd3('0x3f')]=0x0;}else{queues[_0x356b1a['origtransfererlinkedid']][_0x2cd3('0xd')]=_0x356b1a[_0x2cd3('0x37')];}}}else if(_0x356b1a[_0x2cd3('0x40')]==_0x356b1a[_0x2cd3('0x37')]){if(!_['isNil'](queues[_0x356b1a[_0x2cd3('0x3b')]])){queues[_0x356b1a['origtransfererlinkedid']]['transfer']=!![];queues[_0x356b1a[_0x2cd3('0x3b')]]['transfertype']=_0x2cd3('0x39');queues[_0x356b1a[_0x2cd3('0x3b')]]['transferexten']=_0x356b1a[_0x2cd3('0x41')];queues[_0x356b1a['origtransfererlinkedid']][_0x2cd3('0x35')]=_0x356b1a[_0x2cd3('0x40')];queues[_0x356b1a[_0x2cd3('0x3b')]][_0x2cd3('0x8')]='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x356b1a[_0x2cd3('0x37')]])){if(_0x356b1a[_0x2cd3('0x42')]&&queues[_0x356b1a[_0x2cd3('0x42')]]){queues[_0x356b1a[_0x2cd3('0x42')]]['queuecallerenterreason']=0x1;queues[_0x356b1a[_0x2cd3('0x3d')]]=_['clone'](queues[_0x356b1a[_0x2cd3('0x42')]]);queues[_0x356b1a['transfertargetuniqueid']][_0x2cd3('0xd')]=_0x356b1a[_0x2cd3('0x3d')];queues[_0x356b1a[_0x2cd3('0x3d')]][_0x2cd3('0x19')]=0x2;queues[_0x356b1a[_0x2cd3('0x3d')]]['calleridnum']=queues[_0x356b1a[_0x2cd3('0x3b')]][_0x2cd3('0x7')];queues[_0x356b1a['transfertargetuniqueid']][_0x2cd3('0x3e')]=queues[_0x356b1a[_0x2cd3('0x3b')]][_0x2cd3('0x3e')];queues[_0x356b1a[_0x2cd3('0x3d')]][_0x2cd3('0x25')]=utils[_0x2cd3('0x17')]();queues[_0x356b1a[_0x2cd3('0x3d')]][_0x2cd3('0x12')]=utils[_0x2cd3('0x17')]();queues[_0x356b1a[_0x2cd3('0x3d')]][_0x2cd3('0x24')]=0x0;queues[_0x356b1a[_0x2cd3('0x3d')]][_0x2cd3('0x3f')]=0x0;}else{queues[_0x356b1a[_0x2cd3('0x37')]]['transfereduniqueid']=_0x356b1a[_0x2cd3('0x3b')];}}}}catch(_0x3141db){utils[_0x2cd3('0x43')](_0x3141db[_0x2cd3('0x44')]);}};exports[_0x2cd3('0x45')]=function(_0x46ae1c){if(!_[_0x2cd3('0x11')](queues[_0x46ae1c[_0x2cd3('0xe')]])){queues[_0x46ae1c[_0x2cd3('0xe')]][_0x2cd3('0x46')]=utils[_0x2cd3('0x17')]();}};exports[_0x2cd3('0x47')]=function(_0x99bd2c){if(!_[_0x2cd3('0x11')](queues[_0x99bd2c[_0x2cd3('0xe')]])){if(!_['isNil'](queues[_0x99bd2c[_0x2cd3('0xe')]][_0x2cd3('0x46')])){queues[_0x99bd2c[_0x2cd3('0xe')]][_0x2cd3('0x3f')]+=utils[_0x2cd3('0x48')](utils[_0x2cd3('0x17')](),queues[_0x99bd2c[_0x2cd3('0xe')]][_0x2cd3('0x46')]);delete queues[_0x99bd2c[_0x2cd3('0xe')]][_0x2cd3('0x46')];}}};