server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3e00=['queuecallerabandonAt','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','queuecallerexit','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','holdtime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','queuecallercomplete','reason','transfer','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','transfertype','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','calleridname','mohtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','diffTime','[%s][queues][musiconholdstop]','lodash','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','error','hangup','isNil','debug','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallercompleteAt','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','CONTINUE','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition'];(function(_0x2c1cc9,_0x440001){var _0x22268d=function(_0x48cc62){while(--_0x48cc62){_0x2c1cc9['push'](_0x2c1cc9['shift']());}};_0x22268d(++_0x440001);}(_0x3e00,0x181));var _0x03e0=function(_0xe0fd84,_0x1fc2c4){_0xe0fd84=_0xe0fd84-0x0;var _0x2e6e16=_0x3e00[_0xe0fd84];return _0x2e6e16;};'use strict';var _=require(_0x03e0('0x0'));var util=require(_0x03e0('0x1'));var utils=require(_0x03e0('0x2'));var queues={};function writeDB(_0x2ed170){utils[_0x03e0('0x3')](util[_0x03e0('0x4')](_0x03e0('0x5'),_0x2ed170[_0x03e0('0x6')],_0x2ed170['channel'],_0x2ed170[_0x03e0('0x7')],_0x2ed170[_0x03e0('0x8')],_0x2ed170[_0x03e0('0x9')],_0x2ed170[_0x03e0('0xa')],_0x2ed170[_0x03e0('0xb')]));if(_0x2ed170[_0x03e0('0x7')]){utils[_0x03e0('0xc')](_0x2ed170[_0x03e0('0x7')])[_0x03e0('0xd')](function(_0x2b5583){if(_0x2b5583){_0x2ed170[_0x03e0('0xe')]=_0x2b5583['type'];}utils[_0x03e0('0xf')]('CreateVoiceQueueReport',_0x2ed170);});}else{utils[_0x03e0('0xf')](_0x03e0('0x10'),_0x2ed170);}if(_0x2ed170[_0x03e0('0x11')]){delete queues[_0x2ed170[_0x03e0('0x11')]];}else{delete queues[_0x2ed170[_0x03e0('0x6')]];}}exports[_0x03e0('0x12')]=function(_0x98e87f){try{utils['debug'](util[_0x03e0('0x4')](_0x03e0('0x13'),_0x98e87f['uniqueid']),_0x98e87f);utils[_0x03e0('0x3')](util[_0x03e0('0x4')](_0x03e0('0x14'),_0x98e87f['uniqueid'],_0x98e87f[_0x03e0('0x7')],_0x98e87f['position']));queues[_0x98e87f[_0x03e0('0x6')]]=_['assign'](_0x98e87f,{'originalposition':_0x98e87f[_0x03e0('0x15')],'queuecallerjoinAt':utils[_0x03e0('0x16')](),'mohtime':0x0});}catch(_0x373a6d){utils[_0x03e0('0x17')](util[_0x03e0('0x4')](_0x03e0('0x13'),_0x98e87f[_0x03e0('0x6')]),_0x373a6d);}};exports[_0x03e0('0x18')]=function(_0xb9bee){try{if(!_[_0x03e0('0x19')](queues[_0xb9bee[_0x03e0('0x6')]])){utils[_0x03e0('0x1a')](util[_0x03e0('0x4')](_0x03e0('0x1b'),_0xb9bee[_0x03e0('0x6')]),_0xb9bee);if(queues[_0xb9bee[_0x03e0('0x6')]][_0x03e0('0x1c')]){if(!queues[_0xb9bee['uniqueid']][_0x03e0('0x1d')]&&!queues[_0xb9bee[_0x03e0('0x6')]]['queuecallerexit']){queues[_0xb9bee[_0x03e0('0x6')]]['queuecallercomplete']=!![];queues[_0xb9bee[_0x03e0('0x6')]][_0x03e0('0x1e')]=utils['now']();queues[_0xb9bee[_0x03e0('0x6')]][_0x03e0('0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