2baa073441ee578ae6cccc43b50a9a52f9471f8b
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xc931=['assign','now','hangup','[%s][queues][hangup]','queuecallerleaveAt','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','transfereduniqueid','queuecallerenterreason','error','[%s][queues][varset]','isNil','variable','queuestatus','value','CONTINUE','queuecallerabandon','queuecallerexit','queuecallerexitAt','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','queuecallerabandonAt','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','diffTime','queuecallerjoinAt','count','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','destaccountcode','assigned','accountcode','membername','agentcomplete','[%s][queues][agentcomplete]','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','transferexten','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position'];(function(_0xc4001c,_0x1bf8f0){var _0x49f7bc=function(_0x1059b8){while(--_0x1059b8){_0xc4001c['push'](_0xc4001c['shift']());}};_0x49f7bc(++_0x1bf8f0);}(_0xc931,0x19c));var _0x1c93=function(_0x3f4c67,_0x1a5f87){_0x3f4c67=_0x3f4c67-0x0;var _0x5c3777=_0xc931[_0x3f4c67];return _0x5c3777;};'use strict';var _=require(_0x1c93('0x0'));var util=require(_0x1c93('0x1'));var utils=require('./utils');var queues={};function writeDB(_0x133cd9){utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x4'),_0x133cd9[_0x1c93('0x5')],_0x133cd9[_0x1c93('0x6')],_0x133cd9[_0x1c93('0x7')],_0x133cd9[_0x1c93('0x8')],_0x133cd9[_0x1c93('0x9')],_0x133cd9['accountcode'],_0x133cd9[_0x1c93('0xa')]));if(_0x133cd9[_0x1c93('0x7')]){utils[_0x1c93('0xb')](_0x133cd9['queue'])[_0x1c93('0xc')](function(_0x2f6582){if(_0x2f6582){_0x133cd9[_0x1c93('0xd')]=_0x2f6582[_0x1c93('0xd')];}utils[_0x1c93('0xe')](_0x1c93('0xf'),_0x133cd9);});}else{utils['request'](_0x1c93('0xf'),_0x133cd9);}if(_0x133cd9['transfereduniqueid']){delete queues[_0x133cd9['transfereduniqueid']];}else{delete queues[_0x133cd9['uniqueid']];}}exports['queuecallerjoin']=function(_0x113fb7){try{utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x11'),_0x113fb7['uniqueid']),_0x113fb7);utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x12'),_0x113fb7['uniqueid'],_0x113fb7[_0x1c93('0x7')],_0x113fb7[_0x1c93('0x13')]));queues[_0x113fb7[_0x1c93('0x5')]]=_[_0x1c93('0x14')](_0x113fb7,{'originalposition':_0x113fb7[_0x1c93('0x13')],'queuecallerjoinAt':utils[_0x1c93('0x15')](),'mohtime':0x0});}catch(_0x16063d){utils['error'](util['format'](_0x1c93('0x11'),_0x113fb7[_0x1c93('0x5')]),_0x16063d);}};exports[_0x1c93('0x16')]=function(_0x6939c6){try{if(!_['isNil'](queues[_0x6939c6['uniqueid']])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x17'),_0x6939c6[_0x1c93('0x5')]),_0x6939c6);if(queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x18')]){if(!queues[_0x6939c6['uniqueid']]['queuecallerabandon']&&!queues[_0x6939c6['uniqueid']]['queuecallerexit']){queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x19')]=!![];queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x1a')]=utils[_0x1c93('0x15')]();queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0xa')]=_0x1c93('0x1b');}utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x1c'),_0x6939c6[_0x1c93('0x5')],queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x1d')],queues[_0x6939c6[_0x1c93('0x5')]]['queuecallerexitreason']));writeDB(queues[_0x6939c6[_0x1c93('0x5')]]);}else if(queues[_0x6939c6[_0x1c93('0x5')]]['transfereduniqueid']){utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x1e'),_0x6939c6[_0x1c93('0x5')],queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x1d')],queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x1f')]));queues[queues[_0x6939c6[_0x1c93('0x5')]][_0x1c93('0x1f')]]=queues[_0x6939c6['uniqueid']];queues[queues[_0x6939c6[_0x1c93('0x5')]]['transfereduniqueid']][_0x1c93('0x20')]=0x2;delete queues[_0x6939c6[_0x1c93('0x5')]];}}}catch(_0x2483f2){utils[_0x1c93('0x21')](util[_0x1c93('0x3')](_0x1c93('0x17'),_0x6939c6[_0x1c93('0x5')]),_0x2483f2);}};exports['varset']=function(_0x55225d){try{utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x22'),_0x55225d[_0x1c93('0x5')]),_0x55225d);if(!_[_0x1c93('0x23')](_0x55225d[_0x1c93('0x24')][_0x1c93('0x25')])&&_0x55225d[_0x1c93('0x26')]['toUpperCase']()!==_0x1c93('0x27')){if(!_[_0x1c93('0x23')](queues[_0x55225d['uniqueid']])){queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x28')]=![];queues[_0x55225d[_0x1c93('0x5')]]['queuecallerabandonAt']=null;queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x29')]=!![];queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x2a')]=utils[_0x1c93('0x15')]();queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0xa')]=_0x55225d[_0x1c93('0x26')][_0x1c93('0x2b')]();utils['info'](util[_0x1c93('0x3')](_0x1c93('0x2c'),_0x55225d[_0x1c93('0x5')],queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x1d')],_0x55225d['value'],queues[_0x55225d['uniqueid']][_0x1c93('0xa')]));writeDB(queues[_0x55225d[_0x1c93('0x5')]]);}}else if(!_['isNil'](_0x55225d[_0x1c93('0x24')][_0x1c93('0x2d')])){if(!_[_0x1c93('0x23')](queues[_0x55225d[_0x1c93('0x5')]])&&!queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x28')]){queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x28')]=![];queues[_0x55225d[_0x1c93('0x5')]]['queuecallerabandonAt']=null;queues[_0x55225d[_0x1c93('0x5')]]['queuecallerexit']=!![];queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x2a')]=utils['now']();queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0xa')]=_0x1c93('0x2e');utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x2f'),_0x55225d[_0x1c93('0x5')],queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0x1d')],_0x55225d[_0x1c93('0x26')],queues[_0x55225d[_0x1c93('0x5')]][_0x1c93('0xa')]));}}}catch(_0x3ac35d){utils['error'](util[_0x1c93('0x3')]('[%s][queues][varset]',_0x55225d[_0x1c93('0x5')]),_0x3ac35d);}};exports[_0x1c93('0x28')]=function(_0xeb4b70){try{if(!_[_0x1c93('0x23')](queues[_0xeb4b70[_0x1c93('0x5')]])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x30'),_0xeb4b70[_0x1c93('0x5')]),_0xeb4b70);queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0x29')]=![];queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0x2a')]=null;queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0x28')]=!![];queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0x31')]=utils[_0x1c93('0x15')]();queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0xa')]=_0x1c93('0x32');utils[_0x1c93('0x2')](util['format'](_0x1c93('0x33'),_0xeb4b70[_0x1c93('0x5')],queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0x1d')],queues[_0xeb4b70[_0x1c93('0x5')]][_0x1c93('0xa')]));}}catch(_0x2e8230){utils[_0x1c93('0x21')](util[_0x1c93('0x3')](_0x1c93('0x30'),_0xeb4b70['uniqueid']),_0x2e8230);}};exports[_0x1c93('0x34')]=function(_0x2e4967){try{if(!_[_0x1c93('0x23')](queues[_0x2e4967['uniqueid']])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x35'),_0x2e4967[_0x1c93('0x5')]),_0x2e4967);utils['info'](util['format'](_0x1c93('0x36'),_0x2e4967[_0x1c93('0x5')],queues[_0x2e4967['uniqueid']][_0x1c93('0x1d')],_0x2e4967[_0x1c93('0x37')],_0x2e4967[_0x1c93('0x38')]));queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x34')]=!![];queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x18')]=utils[_0x1c93('0x15')]();queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x39')]=utils[_0x1c93('0x3a')](queues[_0x2e4967['uniqueid']][_0x1c93('0x18')],queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x3b')]);queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x13')]=_0x2e4967['position'];queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x3c')]=_0x2e4967[_0x1c93('0x3c')];queues[_0x2e4967[_0x1c93('0x5')]]['connectedlinenum']=_0x2e4967[_0x1c93('0x37')];queues[_0x2e4967[_0x1c93('0x5')]][_0x1c93('0x38')]=_0x2e4967[_0x1c93('0x38')];}}catch(_0x53b828){utils[_0x1c93('0x21')](util[_0x1c93('0x3')](_0x1c93('0x35'),_0x2e4967[_0x1c93('0x5')]),_0x53b828);}};exports['agentconnect']=function(_0x2d7a55){try{if(!_[_0x1c93('0x23')](queues[_0x2d7a55[_0x1c93('0x5')]])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x3d'),_0x2d7a55[_0x1c93('0x5')]),_0x2d7a55);utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x3e'),_0x2d7a55[_0x1c93('0x5')],queues[_0x2d7a55[_0x1c93('0x5')]]['name'],_0x2d7a55['membername'],_0x2d7a55[_0x1c93('0x3f')]));queues[_0x2d7a55[_0x1c93('0x5')]][_0x1c93('0x28')]=![];queues[_0x2d7a55[_0x1c93('0x5')]]['queuecallerabandon']=![];queues[_0x2d7a55[_0x1c93('0x5')]]['queuecallerabandonAt']=null;queues[_0x2d7a55['uniqueid']][_0x1c93('0x29')]=![];queues[_0x2d7a55[_0x1c93('0x5')]][_0x1c93('0xa')]=null;queues[_0x2d7a55[_0x1c93('0x5')]]['queuecallerexitAt']=null;queues[_0x2d7a55[_0x1c93('0x5')]][_0x1c93('0x40')]=!![];queues[_0x2d7a55['uniqueid']][_0x1c93('0x41')]=_0x2d7a55['destaccountcode'];queues[_0x2d7a55[_0x1c93('0x5')]]['lastAssignedTo']=_0x2d7a55[_0x1c93('0x42')];}}catch(_0x3adbc5){utils[_0x1c93('0x21')](util[_0x1c93('0x3')](_0x1c93('0x3d'),_0x2d7a55[_0x1c93('0x5')]),_0x3adbc5);}};exports[_0x1c93('0x43')]=function(_0x1ad0e8){try{if(!_[_0x1c93('0x23')](queues[_0x1ad0e8[_0x1c93('0x5')]])){if(queues[_0x1ad0e8['uniqueid']][_0x1c93('0x18')]){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x44'),_0x1ad0e8[_0x1c93('0x5')]),_0x1ad0e8);queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x28')]=![];queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x28')]=![];queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x31')]=null;queues[_0x1ad0e8['uniqueid']][_0x1c93('0x29')]=![];queues[_0x1ad0e8[_0x1c93('0x5')]]['queuecallerexitAt']=null;queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x40')]=!![];queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x8')]=_0x1ad0e8[_0x1c93('0x42')];queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x19')]=!![];queues[_0x1ad0e8['uniqueid']][_0x1c93('0x1a')]=utils['now']();if(_0x1ad0e8[_0x1c93('0x45')]=='transfer'){if(!queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x46')]){queues[_0x1ad0e8[_0x1c93('0x5')]]['queuecallerexitreason']=_0x1c93('0x47');}}else{queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0xa')]=_0x1c93('0x48')+_0x1ad0e8[_0x1c93('0x45')][_0x1c93('0x2b')]();}utils['info'](util[_0x1c93('0x3')](_0x1c93('0x49'),_0x1ad0e8[_0x1c93('0x5')],queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0x1d')],_0x1ad0e8[_0x1c93('0x42')],queues[_0x1ad0e8[_0x1c93('0x5')]][_0x1c93('0xa')]));writeDB(queues[_0x1ad0e8['uniqueid']]);}}}catch(_0x36c393){utils[_0x1c93('0x21')](util[_0x1c93('0x3')]('[%s][queues][agentcomplete]',_0x1ad0e8[_0x1c93('0x5')]),_0x36c393);}};exports['blindtransfer']=function(_0x3cabc6){try{if(!_[_0x1c93('0x23')](queues[_0x3cabc6[_0x1c93('0x4a')]])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x4b'),_0x3cabc6[_0x1c93('0x5')]),_0x3cabc6);queues[_0x3cabc6['transfereeuniqueid']][_0x1c93('0x46')]=!![];queues[_0x3cabc6[_0x1c93('0x4a')]][_0x1c93('0x4c')]='BLIND';queues[_0x3cabc6['transfereeuniqueid']][_0x1c93('0x4d')]=_0x3cabc6[_0x1c93('0x4e')];queues[_0x3cabc6[_0x1c93('0x4a')]][_0x1c93('0x4f')]=_0x3cabc6[_0x1c93('0x4a')];queues[_0x3cabc6['transfereeuniqueid']][_0x1c93('0xa')]=_0x1c93('0x50');utils['info'](util[_0x1c93('0x3')](_0x1c93('0x51'),_0x3cabc6[_0x1c93('0x5')],queues[_0x3cabc6[_0x1c93('0x4a')]][_0x1c93('0x1d')],_0x3cabc6[_0x1c93('0x4a')],_0x3cabc6['extension']));}}catch(_0x5c9ac3){utils['error'](util[_0x1c93('0x3')](_0x1c93('0x4b'),_0x3cabc6[_0x1c93('0x5')]),_0x5c9ac3);}};exports['attendedtransfer']=function(_0x2bef42){try{utils['debug'](util[_0x1c93('0x3')](_0x1c93('0x52'),_0x2bef42[_0x1c93('0x53')]),_0x2bef42);if(_0x2bef42[_0x1c93('0x53')]==_0x2bef42[_0x1c93('0x54')]){if(!_['isNil'](queues[_0x2bef42[_0x1c93('0x55')]])){utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x56'),_0x2bef42['origtransfereruniqueid'],queues[_0x2bef42['secondtransfererlinkedid']][_0x1c93('0x1d')],_0x2bef42[_0x1c93('0x57')]));queues[_0x2bef42[_0x1c93('0x55')]]['transfer']=!![];queues[_0x2bef42[_0x1c93('0x55')]][_0x1c93('0x4c')]=_0x1c93('0x58');queues[_0x2bef42['secondtransfererlinkedid']][_0x1c93('0x4d')]=_0x2bef42[_0x1c93('0x57')];queues[_0x2bef42[_0x1c93('0x55')]][_0x1c93('0x4f')]=_0x2bef42[_0x1c93('0x53')];queues[_0x2bef42[_0x1c93('0x55')]][_0x1c93('0xa')]=_0x1c93('0x59');}if(!_[_0x1c93('0x23')](queues[_0x2bef42['origtransfererlinkedid']])){if(_0x2bef42[_0x1c93('0x5a')]&&queues[_0x2bef42[_0x1c93('0x5a')]]){queues[_0x2bef42['transfereelinkedid']][_0x1c93('0x20')]=0x1;queues[_0x2bef42['transfereeuniqueid']]=_[_0x1c93('0x5b')](queues[_0x2bef42[_0x1c93('0x5a')]]);queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x1f')]=_0x2bef42[_0x1c93('0x5c')];queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x20')]=0x2;queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x9')]=queues[_0x2bef42['secondtransfererlinkedid']][_0x1c93('0x9')];queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x5d')]=queues[_0x2bef42[_0x1c93('0x55')]]['calleridname'];queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x3b')]=utils[_0x1c93('0x15')]();queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x18')]=utils[_0x1c93('0x15')]();queues[_0x2bef42['transfereeuniqueid']][_0x1c93('0x39')]=0x0;queues[_0x2bef42[_0x1c93('0x4a')]]['mohtime']=0x0;utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x5e'),_0x2bef42[_0x1c93('0x53')],queues[_0x2bef42['transfereeuniqueid']][_0x1c93('0x1d')],queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x9')],queues[_0x2bef42[_0x1c93('0x4a')]][_0x1c93('0x5d')]));}else{utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x5f'),_0x2bef42[_0x1c93('0x53')],queues[_0x2bef42[_0x1c93('0x54')]][_0x1c93('0x1d')],_0x2bef42[_0x1c93('0x55')]));queues[_0x2bef42[_0x1c93('0x54')]][_0x1c93('0x1f')]=_0x2bef42[_0x1c93('0x55')];}}}else if(_0x2bef42[_0x1c93('0x60')]==_0x2bef42[_0x1c93('0x55')]){if(!_['isNil'](queues[_0x2bef42[_0x1c93('0x54')]])){utils[_0x1c93('0x2')](util['format'](_0x1c93('0x61'),_0x2bef42[_0x1c93('0x53')],queues[_0x2bef42[_0x1c93('0x54')]][_0x1c93('0x1d')],_0x2bef42['secondtransfereruniqueid'],_0x2bef42['secondtransfererexten']));queues[_0x2bef42[_0x1c93('0x54')]]['transfer']=!![];queues[_0x2bef42[_0x1c93('0x54')]]['transfertype']='ATTENDED';queues[_0x2bef42['origtransfererlinkedid']]['transferexten']=_0x2bef42[_0x1c93('0x62')];queues[_0x2bef42[_0x1c93('0x54')]][_0x1c93('0x4f')]=_0x2bef42[_0x1c93('0x60')];queues[_0x2bef42['origtransfererlinkedid']][_0x1c93('0xa')]='ATTENDEDTRANSFER';}if(!_[_0x1c93('0x23')](queues[_0x2bef42[_0x1c93('0x55')]])){if(_0x2bef42[_0x1c93('0x63')]&&queues[_0x2bef42[_0x1c93('0x63')]]){queues[_0x2bef42[_0x1c93('0x63')]]['queuecallerenterreason']=0x1;queues[_0x2bef42[_0x1c93('0x5c')]]=_['clone'](queues[_0x2bef42['transfertargetlinkedid']]);queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x1f')]=_0x2bef42[_0x1c93('0x5c')];queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x20')]=0x2;queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x9')]=queues[_0x2bef42['origtransfererlinkedid']][_0x1c93('0x9')];queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x5d')]=queues[_0x2bef42[_0x1c93('0x54')]][_0x1c93('0x5d')];queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x3b')]=utils[_0x1c93('0x15')]();queues[_0x2bef42['transfertargetuniqueid']][_0x1c93('0x18')]=utils[_0x1c93('0x15')]();queues[_0x2bef42['transfertargetuniqueid']][_0x1c93('0x39')]=0x0;queues[_0x2bef42['transfertargetuniqueid']][_0x1c93('0x64')]=0x0;utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x65'),_0x2bef42[_0x1c93('0x53')],queues[_0x2bef42['transfertargetuniqueid']]['name'],queues[_0x2bef42[_0x1c93('0x5c')]]['transfereduniqueid'],queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x9')],queues[_0x2bef42[_0x1c93('0x5c')]][_0x1c93('0x5d')]));}else{utils[_0x1c93('0x2')](util['format'](_0x1c93('0x5f'),_0x2bef42[_0x1c93('0x53')],queues[_0x2bef42[_0x1c93('0x55')]][_0x1c93('0x1d')],_0x2bef42[_0x1c93('0x54')]));queues[_0x2bef42[_0x1c93('0x55')]]['transfereduniqueid']=_0x2bef42['origtransfererlinkedid'];}}}}catch(_0x181d49){utils['error'](util[_0x1c93('0x3')](_0x1c93('0x52'),_0x2bef42[_0x1c93('0x53')]),_0x181d49);}};exports['musiconholdstart']=function(_0x5bbddb){try{if(!_[_0x1c93('0x23')](queues[_0x5bbddb['uniqueid']])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x66'),_0x5bbddb['uniqueid']),_0x5bbddb);queues[_0x5bbddb[_0x1c93('0x5')]][_0x1c93('0x67')]=utils[_0x1c93('0x15')]();utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x68'),_0x5bbddb[_0x1c93('0x5')],queues[_0x5bbddb[_0x1c93('0x5')]][_0x1c93('0x1d')],queues[_0x5bbddb[_0x1c93('0x5')]][_0x1c93('0x67')]));}}catch(_0xd3df22){utils['error'](util[_0x1c93('0x3')](_0x1c93('0x66'),_0x5bbddb['uniqueid']),_0xd3df22);}};exports[_0x1c93('0x69')]=function(_0x309823){try{if(!_[_0x1c93('0x23')](queues[_0x309823['uniqueid']])){if(!_[_0x1c93('0x23')](queues[_0x309823['uniqueid']][_0x1c93('0x67')])){utils[_0x1c93('0x10')](util[_0x1c93('0x3')](_0x1c93('0x6a'),_0x309823[_0x1c93('0x5')]),_0x309823);queues[_0x309823[_0x1c93('0x5')]]['mohtime']+=utils[_0x1c93('0x3a')](utils[_0x1c93('0x15')](),queues[_0x309823['uniqueid']][_0x1c93('0x67')]);utils[_0x1c93('0x2')](util[_0x1c93('0x3')](_0x1c93('0x6b'),_0x309823['uniqueid'],queues[_0x309823[_0x1c93('0x5')]][_0x1c93('0x1d')],queues[_0x309823[_0x1c93('0x5')]][_0x1c93('0x64')]));delete queues[_0x309823[_0x1c93('0x5')]][_0x1c93('0x67')];}}}catch(_0x4d96af){utils['error'](util[_0x1c93('0x3')](_0x1c93('0x6a'),_0x309823['uniqueid']),_0x4d96af);}};