server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x53ea=['clone','transfertargetuniqueid','calleridname','mohtime','transfertargetlinkedid','error','musiconholdstart','musiconholdstartAt','musiconholdstop','lodash','util','./utils','format','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','assign','now','hangup','isNil','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','queuecallerexitreason','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','queueposition','ABANDONED','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','connectedlinename','agentconnect','assigned','destaccountcode','membername','reason','transfer','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','origtransfereruniqueid','ATTENDEDTRANSFER','transfereelinkedid'];(function(_0xdeda8f,_0x4b70f6){var _0x1fe441=function(_0x2761a3){while(--_0x2761a3){_0xdeda8f['push'](_0xdeda8f['shift']());}};_0x1fe441(++_0x4b70f6);}(_0x53ea,0xa1));var _0xa53e=function(_0x3b47f3,_0x4f42bb){_0x3b47f3=_0x3b47f3-0x0;var _0x571670=_0x53ea[_0x3b47f3];return _0x571670;};'use strict';var _=require(_0xa53e('0x0'));var util=require(_0xa53e('0x1'));var utils=require(_0xa53e('0x2'));var queues={};function writeDB(_0x2757ba){utils['info'](util[_0xa53e('0x3')]('QUEUE|%s|%s|%s|%s|%s|%s|%s',_0x2757ba[_0xa53e('0x4')],_0x2757ba[_0xa53e('0x5')],_0x2757ba[_0xa53e('0x6')],_0x2757ba[_0xa53e('0x7')],_0x2757ba[_0xa53e('0x8')],_0x2757ba[_0xa53e('0x9')],_0x2757ba['queuecallerexitreason']));if(_0x2757ba[_0xa53e('0x6')]){utils[_0xa53e('0xa')](_0x2757ba[_0xa53e('0x6')])[_0xa53e('0xb')](function(_0x5bdf7e){if(_0x5bdf7e){_0x2757ba[_0xa53e('0xc')]=_0x5bdf7e[_0xa53e('0xc')];}utils[_0xa53e('0xd')](_0xa53e('0xe'),_0x2757ba);});}else{utils[_0xa53e('0xd')](_0xa53e('0xe'),_0x2757ba);}if(_0x2757ba[_0xa53e('0xf')]){delete queues[_0x2757ba[_0xa53e('0xf')]];}else{delete queues[_0x2757ba[_0xa53e('0x4')]];}}exports[_0xa53e('0x10')]=function(_0x4fb540){queues[_0x4fb540['uniqueid']]=_[_0xa53e('0x11')](_0x4fb540,{'originalposition':_0x4fb540['position'],'queuecallerjoinAt':utils[_0xa53e('0x12')](),'mohtime':0x0});};exports[_0xa53e('0x13')]=function(_0x232507){if(!_[_0xa53e('0x14')](queues[_0x232507[_0xa53e('0x4')]])){if(queues[_0x232507['uniqueid']][_0xa53e('0x15')]){if(!queues[_0x232507['uniqueid']]['queuecallerabandon']&&!queues[_0x232507[_0xa53e('0x4')]][_0xa53e('0x16')]){queues[_0x232507[_0xa53e('0x4')]][_0xa53e('0x17')]=!![];queues[_0x232507['uniqueid']][_0xa53e('0x18')]=utils[_0xa53e('0x12')]();queues[_0x232507[_0xa53e('0x4')]][_0xa53e('0x19')]='COMPLETEDBYAGENT';}writeDB(queues[_0x232507[_0xa53e('0x4')]]);}else{if(queues[_0x232507[_0xa53e('0x4')]][_0xa53e('0xf')]){queues[queues[_0x232507[_0xa53e('0x4')]]['transfereduniqueid']]=queues[_0x232507[_0xa53e('0x4')]];queues[queues[_0x232507[_0xa53e('0x4')]][_0xa53e('0xf')]][_0xa53e('0x1a')]=0x2;delete queues[_0x232507[_0xa53e('0x4')]];}}}};exports[_0xa53e('0x1b')]=function(_0xeb25e7){if(!_['isNil'](_0xeb25e7[_0xa53e('0x1c')][_0xa53e('0x1d')])&&_0xeb25e7[_0xa53e('0x1e')][_0xa53e('0x1f')]()!=='CONTINUE'){if(!_[_0xa53e('0x14')](queues[_0xeb25e7[_0xa53e('0x4')]])){queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x20')]=![];queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x21')]=null;queues[_0xeb25e7['uniqueid']]['queuecallerexit']=!![];queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x22')]=utils[_0xa53e('0x12')]();queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x19')]=_0xeb25e7[_0xa53e('0x1e')][_0xa53e('0x1f')]();writeDB(queues[_0xeb25e7[_0xa53e('0x4')]]);}}else if(!_[_0xa53e('0x14')](_0xeb25e7[_0xa53e('0x1c')][_0xa53e('0x23')])){if(!_[_0xa53e('0x14')](queues[_0xeb25e7[_0xa53e('0x4')]])&&!queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x20')]){queues[_0xeb25e7['uniqueid']][_0xa53e('0x20')]=![];queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x21')]=null;queues[_0xeb25e7[_0xa53e('0x4')]][_0xa53e('0x16')]=!![];queues[_0xeb25e7[_0xa53e('0x4')]]['queuecallerexitAt']=utils['now']();queues[_0xeb25e7[_0xa53e('0x4')]]['queuecallerexitreason']='EXITWITHKEY';}}};exports[_0xa53e('0x20')]=function(_0xe6afe){if(!_['isNil'](queues[_0xe6afe['uniqueid']])){queues[_0xe6afe['uniqueid']][_0xa53e('0x16')]=![];queues[_0xe6afe[_0xa53e('0x4')]]['queuecallerexitAt']=null;queues[_0xe6afe[_0xa53e('0x4')]]['queuecallerabandon']=!![];queues[_0xe6afe[_0xa53e('0x4')]]['queuecallerabandonAt']=utils[_0xa53e('0x12')]();queues[_0xe6afe[_0xa53e('0x4')]][_0xa53e('0x19')]=_0xa53e('0x24');}};exports[_0xa53e('0x25')]=function(_0x21890e){if(!_['isNil'](queues[_0x21890e[_0xa53e('0x4')]])){queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x25')]=!![];queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x15')]=utils[_0xa53e('0x12')]();queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x26')]=utils[_0xa53e('0x27')](queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x15')],queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x28')]);queues[_0x21890e[_0xa53e('0x4')]]['position']=_0x21890e['position'];queues[_0x21890e[_0xa53e('0x4')]]['count']=_0x21890e[_0xa53e('0x29')];queues[_0x21890e['uniqueid']][_0xa53e('0x2a')]=_0x21890e[_0xa53e('0x2a')];queues[_0x21890e[_0xa53e('0x4')]][_0xa53e('0x2b')]=_0x21890e[_0xa53e('0x2b')];}};exports[_0xa53e('0x2c')]=function(_0x58bc2a){if(!_['isNil'](queues[_0x58bc2a['uniqueid']])){queues[_0x58bc2a['uniqueid']][_0xa53e('0x20')]=![];queues[_0x58bc2a[_0xa53e('0x4')]]['queuecallerabandon']=![];queues[_0x58bc2a['uniqueid']]['queuecallerabandonAt']=null;queues[_0x58bc2a[_0xa53e('0x4')]][_0xa53e('0x16')]=![];queues[_0x58bc2a[_0xa53e('0x4')]][_0xa53e('0x19')]=null;queues[_0x58bc2a[_0xa53e('0x4')]][_0xa53e('0x22')]=null;queues[_0x58bc2a[_0xa53e('0x4')]][_0xa53e('0x2d')]=!![];queues[_0x58bc2a[_0xa53e('0x4')]]['accountcode']=_0x58bc2a[_0xa53e('0x2e')];queues[_0x58bc2a[_0xa53e('0x4')]][_0xa53e('0x7')]=_0x58bc2a[_0xa53e('0x2f')];}};exports['agentcomplete']=function(_0x4ea4fa){if(!_['isNil'](queues[_0x4ea4fa[_0xa53e('0x4')]])){if(queues[_0x4ea4fa['uniqueid']][_0xa53e('0x15')]){queues[_0x4ea4fa[_0xa53e('0x4')]]['queuecallerabandon']=![];queues[_0x4ea4fa[_0xa53e('0x4')]][_0xa53e('0x20')]=![];queues[_0x4ea4fa['uniqueid']]['queuecallerabandonAt']=null;queues[_0x4ea4fa[_0xa53e('0x4')]]['queuecallerexit']=![];queues[_0x4ea4fa['uniqueid']][_0xa53e('0x22')]=null;queues[_0x4ea4fa[_0xa53e('0x4')]][_0xa53e('0x2d')]=!![];queues[_0x4ea4fa[_0xa53e('0x4')]]['lastAssignedTo']=_0x4ea4fa[_0xa53e('0x2f')];queues[_0x4ea4fa['uniqueid']][_0xa53e('0x17')]=!![];queues[_0x4ea4fa[_0xa53e('0x4')]][_0xa53e('0x18')]=utils[_0xa53e('0x12')]();if(_0x4ea4fa[_0xa53e('0x30')]==_0xa53e('0x31')){if(!queues[_0x4ea4fa[_0xa53e('0x4')]]['transfer']){queues[_0x4ea4fa[_0xa53e('0x4')]]['queuecallerexitreason']='TRANSFER';}}else{queues[_0x4ea4fa['uniqueid']][_0xa53e('0x19')]=_0xa53e('0x32')+_0x4ea4fa['reason'][_0xa53e('0x1f')]();}writeDB(queues[_0x4ea4fa[_0xa53e('0x4')]]);}}};exports[_0xa53e('0x33')]=function(_0x39f71e){if(!_[_0xa53e('0x14')](queues[_0x39f71e[_0xa53e('0x34')]])){queues[_0x39f71e['transfereeuniqueid']]['transfer']=!![];queues[_0x39f71e[_0xa53e('0x34')]][_0xa53e('0x35')]=_0xa53e('0x36');queues[_0x39f71e[_0xa53e('0x34')]][_0xa53e('0x37')]=_0x39f71e[_0xa53e('0x38')];queues[_0x39f71e['transfereeuniqueid']][_0xa53e('0x39')]=_0x39f71e[_0xa53e('0x34')];queues[_0x39f71e[_0xa53e('0x34')]][_0xa53e('0x19')]=_0xa53e('0x3a');}};exports[_0xa53e('0x3b')]=function(_0x3b85ed){try{if(_0x3b85ed['origtransfereruniqueid']==_0x3b85ed[_0xa53e('0x3c')]){if(!_['isNil'](queues[_0x3b85ed[_0xa53e('0x3d')]])){queues[_0x3b85ed[_0xa53e('0x3d')]][_0xa53e('0x31')]=!![];queues[_0x3b85ed[_0xa53e('0x3d')]][_0xa53e('0x35')]=_0xa53e('0x3e');queues[_0x3b85ed[_0xa53e('0x3d')]]['transferexten']=_0x3b85ed[_0xa53e('0x3f')];queues[_0x3b85ed['secondtransfererlinkedid']][_0xa53e('0x39')]=_0x3b85ed[_0xa53e('0x40')];queues[_0x3b85ed[_0xa53e('0x3d')]][_0xa53e('0x19')]=_0xa53e('0x41');}if(!_[_0xa53e('0x14')](queues[_0x3b85ed[_0xa53e('0x3c')]])){if(_0x3b85ed[_0xa53e('0x42')]&&queues[_0x3b85ed[_0xa53e('0x42')]]){queues[_0x3b85ed[_0xa53e('0x42')]]['queuecallerenterreason']=0x1;queues[_0x3b85ed[_0xa53e('0x34')]]=_[_0xa53e('0x43')](queues[_0x3b85ed[_0xa53e('0x42')]]);queues[_0x3b85ed[_0xa53e('0x34')]][_0xa53e('0xf')]=_0x3b85ed[_0xa53e('0x44')];queues[_0x3b85ed['transfereeuniqueid']][_0xa53e('0x1a')]=0x2;queues[_0x3b85ed[_0xa53e('0x34')]][_0xa53e('0x8')]=queues[_0x3b85ed[_0xa53e('0x3d')]]['calleridnum'];queues[_0x3b85ed['transfereeuniqueid']][_0xa53e('0x45')]=queues[_0x3b85ed[_0xa53e('0x3d')]][_0xa53e('0x45')];queues[_0x3b85ed[_0xa53e('0x34')]]['queuecallerjoinAt']=utils['now']();queues[_0x3b85ed[_0xa53e('0x34')]][_0xa53e('0x15')]=utils[_0xa53e('0x12')]();queues[_0x3b85ed['transfereeuniqueid']][_0xa53e('0x26')]=0x0;queues[_0x3b85ed['transfereeuniqueid']][_0xa53e('0x46')]=0x0;}else{queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0xf')]=_0x3b85ed[_0xa53e('0x3d')];}}}else if(_0x3b85ed['secondtransfereruniqueid']==_0x3b85ed[_0xa53e('0x3d')]){if(!_[_0xa53e('0x14')](queues[_0x3b85ed[_0xa53e('0x3c')]])){queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0x31')]=!![];queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0x35')]=_0xa53e('0x3e');queues[_0x3b85ed[_0xa53e('0x3c')]]['transferexten']=_0x3b85ed['secondtransfererexten'];queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0x39')]=_0x3b85ed['secondtransfereruniqueid'];queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0x19')]=_0xa53e('0x41');}if(!_[_0xa53e('0x14')](queues[_0x3b85ed['secondtransfererlinkedid']])){if(_0x3b85ed[_0xa53e('0x47')]&&queues[_0x3b85ed['transfertargetlinkedid']]){queues[_0x3b85ed[_0xa53e('0x47')]][_0xa53e('0x1a')]=0x1;queues[_0x3b85ed[_0xa53e('0x44')]]=_[_0xa53e('0x43')](queues[_0x3b85ed[_0xa53e('0x47')]]);queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0xf')]=_0x3b85ed[_0xa53e('0x44')];queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0x1a')]=0x2;queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0x8')]=queues[_0x3b85ed[_0xa53e('0x3c')]][_0xa53e('0x8')];queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0x45')]=queues[_0x3b85ed[_0xa53e('0x3c')]]['calleridname'];queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0x28')]=utils['now']();queues[_0x3b85ed[_0xa53e('0x44')]][_0xa53e('0x15')]=utils['now']();queues[_0x3b85ed[_0xa53e('0x44')]]['holdtime']=0x0;queues[_0x3b85ed[_0xa53e('0x44')]]['mohtime']=0x0;}else{queues[_0x3b85ed[_0xa53e('0x3d')]]['transfereduniqueid']=_0x3b85ed[_0xa53e('0x3c')];}}}}catch(_0x375364){utils[_0xa53e('0x48')](_0x375364['stack']);}};exports[_0xa53e('0x49')]=function(_0x53b2f9){if(!_[_0xa53e('0x14')](queues[_0x53b2f9[_0xa53e('0x4')]])){queues[_0x53b2f9[_0xa53e('0x4')]][_0xa53e('0x4a')]=utils[_0xa53e('0x12')]();}};exports[_0xa53e('0x4b')]=function(_0x242532){if(!_[_0xa53e('0x14')](queues[_0x242532[_0xa53e('0x4')]])){if(!_['isNil'](queues[_0x242532[_0xa53e('0x4')]][_0xa53e('0x4a')])){queues[_0x242532[_0xa53e('0x4')]][_0xa53e('0x46')]+=utils[_0xa53e('0x27')](utils[_0xa53e('0x12')](),queues[_0x242532[_0xa53e('0x4')]]['musiconholdstartAt']);delete queues[_0x242532[_0xa53e('0x4')]]['musiconholdstartAt'];}}};