3517012d4a16ca762d9ec8aa4bae056718bb5e9d
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x9aa4=['type','request','CreateVoiceQueueReport','transfereduniqueid','debug','format','[%s][queues][queuecallerjoin]','position','assign','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerabandon','queuecallercomplete','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','variable','queuestatus','value','CONTINUE','queuecallerabandonAt','queuecallerexitAt','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','queuecallerexit','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','holdtime','diffTime','queuecallerleaveAt','count','connectedlinenum','connectedlinename','agentconnect','[%s][queues][agentconnect]','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','membername','queuecallercompleteAt','reason','transfer','TRANSFER','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','origtransfererexten','secondtransfererlinkedid','ATTENDED','transfereelinkedid','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','transferexten','secondtransfererexten','secondtransfereruniqueid','ATTENDEDTRANSFER','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then'];(function(_0x2dea24,_0x2fc021){var _0x309d58=function(_0x2eb89f){while(--_0x2eb89f){_0x2dea24['push'](_0x2dea24['shift']());}};_0x309d58(++_0x2fc021);}(_0x9aa4,0x125));var _0x49aa=function(_0x16c06f,_0x179c07){_0x16c06f=_0x16c06f-0x0;var _0x13bc62=_0x9aa4[_0x16c06f];return _0x13bc62;};'use strict';var _=require(_0x49aa('0x0'));var util=require(_0x49aa('0x1'));var utils=require(_0x49aa('0x2'));var queues={};function writeDB(_0x20ccad){utils[_0x49aa('0x3')](util['format'](_0x49aa('0x4'),_0x20ccad[_0x49aa('0x5')],_0x20ccad['channel'],_0x20ccad[_0x49aa('0x6')],_0x20ccad[_0x49aa('0x7')],_0x20ccad[_0x49aa('0x8')],_0x20ccad[_0x49aa('0x9')],_0x20ccad[_0x49aa('0xa')]));if(_0x20ccad[_0x49aa('0x6')]){utils[_0x49aa('0xb')](_0x20ccad[_0x49aa('0x6')])[_0x49aa('0xc')](function(_0x30b90d){if(_0x30b90d){_0x20ccad['type']=_0x30b90d[_0x49aa('0xd')];}utils[_0x49aa('0xe')]('CreateVoiceQueueReport',_0x20ccad);});}else{utils[_0x49aa('0xe')](_0x49aa('0xf'),_0x20ccad);}if(_0x20ccad[_0x49aa('0x10')]){delete queues[_0x20ccad[_0x49aa('0x10')]];}else{delete queues[_0x20ccad[_0x49aa('0x5')]];}}exports['queuecallerjoin']=function(_0x3ef509){try{utils[_0x49aa('0x11')](util[_0x49aa('0x12')](_0x49aa('0x13'),_0x3ef509[_0x49aa('0x5')]),_0x3ef509);utils['info'](util[_0x49aa('0x12')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x3ef509['uniqueid'],_0x3ef509[_0x49aa('0x6')],_0x3ef509[_0x49aa('0x14')]));queues[_0x3ef509[_0x49aa('0x5')]]=_[_0x49aa('0x15')](_0x3ef509,{'originalposition':_0x3ef509['position'],'queuecallerjoinAt':utils[_0x49aa('0x16')](),'mohtime':0x0});}catch(_0x3c4737){utils[_0x49aa('0x17')](util[_0x49aa('0x12')](_0x49aa('0x13'),_0x3ef509[_0x49aa('0x5')]),_0x3c4737);}};exports[_0x49aa('0x18')]=function(_0x31db22){try{if(!_[_0x49aa('0x19')](queues[_0x31db22[_0x49aa('0x5')]])){utils[_0x49aa('0x11')](util[_0x49aa('0x12')](_0x49aa('0x1a'),_0x31db22[_0x49aa('0x5')]),_0x31db22);if(queues[_0x31db22[_0x49aa('0x5')]]['queuecallerleaveAt']){if(!queues[_0x31db22['uniqueid']][_0x49aa('0x1b')]&&!queues[_0x31db22['uniqueid']]['queuecallerexit']){queues[_0x31db22[_0x49aa('0x5')]][_0x49aa('0x1c')]=!![];queues[_0x31db22[_0x49aa('0x5')]]['queuecallercompleteAt']=utils[_0x49aa('0x16')]();queues[_0x31db22[_0x49aa('0x5')]]['queuecallerexitreason']=_0x49aa('0x1d');}utils[_0x49aa('0x3')](util[_0x49aa('0x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else{utils['info'](util[_0x49aa('0x12')](_0x49aa('0x59'),_0x2c0f98[_0x49aa('0x4e')],queues[_0x2c0f98[_0x49aa('0x4f')]][_0x49aa('0x1f')],_0x2c0f98[_0x49aa('0x51')]));queues[_0x2c0f98[_0x49aa('0x4f')]]['transfereduniqueid']=_0x2c0f98[_0x49aa('0x51')];}}}else if(_0x2c0f98['secondtransfereruniqueid']==_0x2c0f98[_0x49aa('0x51')]){if(!_[_0x49aa('0x19')](queues[_0x2c0f98[_0x49aa('0x4f')]])){utils['info'](util[_0x49aa('0x12')](_0x49aa('0x5a'),_0x2c0f98['origtransfereruniqueid'],queues[_0x2c0f98[_0x49aa('0x4f')]][_0x49aa('0x1f')],_0x2c0f98['secondtransfereruniqueid'],_0x2c0f98['secondtransfererexten']));queues[_0x2c0f98[_0x49aa('0x4f')]][_0x49aa('0x41')]=!![];queues[_0x2c0f98['origtransfererlinkedid']][_0x49aa('0x46')]='ATTENDED';queues[_0x2c0f98[_0x49aa('0x4f')]][_0x49aa('0x5b')]=_0x2c0f98[_0x49aa('0x5c')];queues[_0x2c0f98[_0x49aa('0x4f')]]['transferuniqueid']=_0x2c0f98[_0x49aa('0x5d')];queues[_0x2c0f98[_0x49aa('0x4f')]][_0x49aa('0xa')]=_0x49aa('0x5e');}if(!_[_0x49aa('0x19')](queues[_0x2c0f98['secondtransfererlinkedid']])){if(_0x2c0f98[_0x49aa('0x5f')]&&queues[_0x2c0f98[_0x49aa('0x5f')]]){queues[_0x2c0f98[_0x49aa('0x5f')]]['queuecallerenterreason']=0x1;queues[_0x2c0f98[_0x49aa('0x55')]]=_[_0x49aa('0x54')](queues[_0x2c0f98[_0x49aa('0x5f')]]);queues[_0x2c0f98[_0x49aa('0x55')]]['transfereduniqueid']=_0x2c0f98[_0x49aa('0x55')];queues[_0x2c0f98['transfertargetuniqueid']][_0x49aa('0x21')]=0x2;queues[_0x2c0f98['transfertargetuniqueid']][_0x49aa('0x8')]=queues[_0x2c0f98[_0x49aa('0x4f')]]['calleridnum'];queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x56')]=queues[_0x2c0f98['origtransfererlinkedid']][_0x49aa('0x56')];queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x57')]=utils[_0x49aa('0x16')]();queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x34')]=utils[_0x49aa('0x16')]();queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x32')]=0x0;queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x60')]=0x0;utils[_0x49aa('0x3')](util[_0x49aa('0x12')](_0x49aa('0x61'),_0x2c0f98[_0x49aa('0x4e')],queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x1f')],queues[_0x2c0f98[_0x49aa('0x55')]]['transfereduniqueid'],queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x8')],queues[_0x2c0f98[_0x49aa('0x55')]][_0x49aa('0x56')]));}else{utils[_0x49aa('0x3')](util[_0x49aa('0x12')](_0x49aa('0x59'),_0x2c0f98[_0x49aa('0x4e')],queues[_0x2c0f98['secondtransfererlinkedid']][_0x49aa('0x1f')],_0x2c0f98[_0x49aa('0x4f')]));queues[_0x2c0f98[_0x49aa('0x51')]][_0x49aa('0x10')]=_0x2c0f98[_0x49aa('0x4f')];}}}}catch(_0x4f8c01){utils[_0x49aa('0x17')](util[_0x49aa('0x12')](_0x49aa('0x4d'),_0x2c0f98[_0x49aa('0x4e')]),_0x4f8c01);}};exports['musiconholdstart']=function(_0x3de816){try{if(!_[_0x49aa('0x19')](queues[_0x3de816['uniqueid']])){utils[_0x49aa('0x11')](util[_0x49aa('0x12')]('[%s][queues][musiconholdstart]',_0x3de816['uniqueid']),_0x3de816);queues[_0x3de816[_0x49aa('0x5')]][_0x49aa('0x62')]=utils['now']();utils['info'](util[_0x49aa('0x12')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x3de816[_0x49aa('0x5')],queues[_0x3de816[_0x49aa('0x5')]][_0x49aa('0x1f')],queues[_0x3de816[_0x49aa('0x5')]][_0x49aa('0x62')]));}}catch(_0x5eac1d){utils[_0x49aa('0x17')](util['format']('[%s][queues][musiconholdstart]',_0x3de816[_0x49aa('0x5')]),_0x5eac1d);}};exports[_0x49aa('0x63')]=function(_0x12cfd6){try{if(!_[_0x49aa('0x19')](queues[_0x12cfd6['uniqueid']])){if(!_[_0x49aa('0x19')](queues[_0x12cfd6[_0x49aa('0x5')]]['musiconholdstartAt'])){utils[_0x49aa('0x11')](util[_0x49aa('0x12')](_0x49aa('0x64'),_0x12cfd6[_0x49aa('0x5')]),_0x12cfd6);queues[_0x12cfd6[_0x49aa('0x5')]][_0x49aa('0x60')]+=utils[_0x49aa('0x33')](utils['now'](),queues[_0x12cfd6['uniqueid']][_0x49aa('0x62')]);utils[_0x49aa('0x3')](util['format'](_0x49aa('0x65'),_0x12cfd6[_0x49aa('0x5')],queues[_0x12cfd6[_0x49aa('0x5')]]['name'],queues[_0x12cfd6[_0x49aa('0x5')]][_0x49aa('0x60')]));delete queues[_0x12cfd6[_0x49aa('0x5')]][_0x49aa('0x62')];}}}catch(_0x200c55){utils[_0x49aa('0x17')](util[_0x49aa('0x12')](_0x49aa('0x64'),_0x12cfd6['uniqueid']),_0x200c55);}};