Built motion from commit 753c950e.|2.5.42
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xdc5e=['[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','lastAssignedTo','agentcomplete','[%s][queues][agentcomplete]','transfer','TRANSFER','COMPLETEDBY','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','BLIND','transferexten','extension','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','ATTENDED','transferuniqueid','transfereelinkedid','clone','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','queuecallerenterreason','transfertargetuniqueid','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','calleridnum','accountcode','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','debug','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','now','error','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','queuecallerexitreason','COMPLETEDBYAGENT','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][hangup]','varset','variable','value','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinename','queuecallerjoinAt','count','connectedlinenum','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]'];(function(_0x2265d0,_0x145b4f){var _0x27e4fa=function(_0x58361e){while(--_0x58361e){_0x2265d0['push'](_0x2265d0['shift']());}};_0x27e4fa(++_0x145b4f);}(_0xdc5e,0x1b6));var _0xedc5=function(_0x3dd15e,_0x1f0015){_0x3dd15e=_0x3dd15e-0x0;var _0x231fd0=_0xdc5e[_0x3dd15e];return _0x231fd0;};'use strict';var _=require('lodash');var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x5530ee){utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0x2'),_0x5530ee[_0xedc5('0x3')],_0x5530ee['channel'],_0x5530ee[_0xedc5('0x4')],_0x5530ee['lastAssignedTo'],_0x5530ee[_0xedc5('0x5')],_0x5530ee[_0xedc5('0x6')],_0x5530ee['queuecallerexitreason']));if(_0x5530ee[_0xedc5('0x4')]){utils[_0xedc5('0x7')](_0x5530ee[_0xedc5('0x4')])[_0xedc5('0x8')](function(_0x2f8b04){if(_0x2f8b04){_0x5530ee[_0xedc5('0x9')]=_0x2f8b04[_0xedc5('0x9')];}utils[_0xedc5('0xa')](_0xedc5('0xb'),_0x5530ee);});}else{utils['request'](_0xedc5('0xb'),_0x5530ee);}if(_0x5530ee[_0xedc5('0xc')]){delete queues[_0x5530ee['transfereduniqueid']];}else{delete queues[_0x5530ee[_0xedc5('0x3')]];}}exports['queuecallerjoin']=function(_0x4d2800){try{utils[_0xedc5('0xd')](util[_0xedc5('0x1')]('[%s][queues][queuecallerjoin]',_0x4d2800['uniqueid']),_0x4d2800);utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0xe'),_0x4d2800[_0xedc5('0x3')],_0x4d2800[_0xedc5('0x4')],_0x4d2800['position']));queues[_0x4d2800[_0xedc5('0x3')]]=_[_0xedc5('0xf')](_0x4d2800,{'originalposition':_0x4d2800[_0xedc5('0x10')],'queuecallerjoinAt':utils[_0xedc5('0x11')](),'mohtime':0x0});}catch(_0x1b4956){utils[_0xedc5('0x12')](util[_0xedc5('0x1')]('[%s][queues][queuecallerjoin]',_0x4d2800[_0xedc5('0x3')]),_0x1b4956);}};exports['hangup']=function(_0x312a3a){try{if(!_[_0xedc5('0x13')](queues[_0x312a3a[_0xedc5('0x3')]])){utils['debug'](util[_0xedc5('0x1')]('[%s][queues][hangup]',_0x312a3a[_0xedc5('0x3')]),_0x312a3a);if(queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x14')]){if(!queues[_0x312a3a['uniqueid']][_0xedc5('0x15')]&&!queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x16')]){queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x17')]=!![];queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x18')]=utils[_0xedc5('0x11')]();queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x19')]=_0xedc5('0x1a');}utils[_0xedc5('0x0')](util[_0xedc5('0x1')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x312a3a[_0xedc5('0x3')],queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x1b')],queues[_0x312a3a['uniqueid']][_0xedc5('0x19')]));writeDB(queues[_0x312a3a[_0xedc5('0x3')]]);}else if(queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0xc')]){utils['info'](util[_0xedc5('0x1')](_0xedc5('0x1c'),_0x312a3a[_0xedc5('0x3')],queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0x1b')],queues[_0x312a3a[_0xedc5('0x3')]][_0xedc5('0xc')]));queues[queues[_0x312a3a[_0xedc5('0x3')]]['transfereduniqueid']]=queues[_0x312a3a[_0xedc5('0x3')]];queues[queues[_0x312a3a['uniqueid']][_0xedc5('0xc')]]['queuecallerenterreason']=0x2;delete queues[_0x312a3a[_0xedc5('0x3')]];}}}catch(_0x449268){utils[_0xedc5('0x12')](util[_0xedc5('0x1')](_0xedc5('0x1d'),_0x312a3a[_0xedc5('0x3')]),_0x449268);}};exports[_0xedc5('0x1e')]=function(_0x3cfac1){try{utils[_0xedc5('0xd')](util['format']('[%s][queues][varset]',_0x3cfac1[_0xedc5('0x3')]),_0x3cfac1);if(!_[_0xedc5('0x13')](_0x3cfac1[_0xedc5('0x1f')]['queuestatus'])&&_0x3cfac1[_0xedc5('0x20')][_0xedc5('0x21')]()!==_0xedc5('0x22')){if(!_['isNil'](queues[_0x3cfac1[_0xedc5('0x3')]])){queues[_0x3cfac1['uniqueid']][_0xedc5('0x15')]=![];queues[_0x3cfac1['uniqueid']][_0xedc5('0x23')]=null;queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x16')]=!![];queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x24')]=utils[_0xedc5('0x11')]();queues[_0x3cfac1['uniqueid']]['queuecallerexitreason']=_0x3cfac1[_0xedc5('0x20')]['toUpperCase']();utils[_0xedc5('0x0')](util['format'](_0xedc5('0x25'),_0x3cfac1['uniqueid'],queues[_0x3cfac1['uniqueid']][_0xedc5('0x1b')],_0x3cfac1['value'],queues[_0x3cfac1[_0xedc5('0x3')]]['queuecallerexitreason']));writeDB(queues[_0x3cfac1['uniqueid']]);}}else if(!_[_0xedc5('0x13')](_0x3cfac1[_0xedc5('0x1f')][_0xedc5('0x26')])){if(!_[_0xedc5('0x13')](queues[_0x3cfac1[_0xedc5('0x3')]])&&!queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x15')]){queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x15')]=![];queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x23')]=null;queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x16')]=!![];queues[_0x3cfac1[_0xedc5('0x3')]]['queuecallerexitAt']=utils['now']();queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x19')]='EXITWITHKEY';utils[_0xedc5('0x0')](util['format'](_0xedc5('0x27'),_0x3cfac1[_0xedc5('0x3')],queues[_0x3cfac1['uniqueid']][_0xedc5('0x1b')],_0x3cfac1[_0xedc5('0x20')],queues[_0x3cfac1[_0xedc5('0x3')]][_0xedc5('0x19')]));}}}catch(_0x286197){utils['error'](util[_0xedc5('0x1')]('[%s][queues][varset]',_0x3cfac1[_0xedc5('0x3')]),_0x286197);}};exports[_0xedc5('0x15')]=function(_0x553a3b){try{if(!_[_0xedc5('0x13')](queues[_0x553a3b[_0xedc5('0x3')]])){utils['debug'](util[_0xedc5('0x1')](_0xedc5('0x28'),_0x553a3b[_0xedc5('0x3')]),_0x553a3b);queues[_0x553a3b['uniqueid']][_0xedc5('0x16')]=![];queues[_0x553a3b[_0xedc5('0x3')]][_0xedc5('0x24')]=null;queues[_0x553a3b[_0xedc5('0x3')]]['queuecallerabandon']=!![];queues[_0x553a3b[_0xedc5('0x3')]][_0xedc5('0x23')]=utils[_0xedc5('0x11')]();queues[_0x553a3b['uniqueid']][_0xedc5('0x19')]=_0xedc5('0x29');utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0x2a'),_0x553a3b[_0xedc5('0x3')],queues[_0x553a3b[_0xedc5('0x3')]]['name'],queues[_0x553a3b[_0xedc5('0x3')]][_0xedc5('0x19')]));}}catch(_0x2cd897){utils[_0xedc5('0x12')](util[_0xedc5('0x1')](_0xedc5('0x28'),_0x553a3b['uniqueid']),_0x2cd897);}};exports[_0xedc5('0x2b')]=function(_0x12f1ff){try{if(!_[_0xedc5('0x13')](queues[_0x12f1ff[_0xedc5('0x3')]])){utils[_0xedc5('0xd')](util[_0xedc5('0x1')]('[%s][queues][queuecallerleave]',_0x12f1ff[_0xedc5('0x3')]),_0x12f1ff);utils[_0xedc5('0x0')](util['format'](_0xedc5('0x2c'),_0x12f1ff[_0xedc5('0x3')],queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x1b')],_0x12f1ff['connectedlinenum'],_0x12f1ff[_0xedc5('0x2d')]));queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x2b')]=!![];queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x14')]=utils[_0xedc5('0x11')]();queues[_0x12f1ff[_0xedc5('0x3')]]['holdtime']=utils['diffTime'](queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x14')],queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x2e')]);queues[_0x12f1ff['uniqueid']][_0xedc5('0x10')]=_0x12f1ff[_0xedc5('0x10')];queues[_0x12f1ff['uniqueid']][_0xedc5('0x2f')]=_0x12f1ff[_0xedc5('0x2f')];queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x30')]=_0x12f1ff[_0xedc5('0x30')];queues[_0x12f1ff[_0xedc5('0x3')]][_0xedc5('0x2d')]=_0x12f1ff['connectedlinename'];}}catch(_0xfac08f){utils[_0xedc5('0x12')](util[_0xedc5('0x1')](_0xedc5('0x31'),_0x12f1ff[_0xedc5('0x3')]),_0xfac08f);}};exports[_0xedc5('0x32')]=function(_0xf4a214){try{if(!_[_0xedc5('0x13')](queues[_0xf4a214[_0xedc5('0x3')]])){utils[_0xedc5('0xd')](util[_0xedc5('0x1')](_0xedc5('0x33'),_0xf4a214[_0xedc5('0x3')]),_0xf4a214);utils[_0xedc5('0x0')](util['format'](_0xedc5('0x34'),_0xf4a214[_0xedc5('0x3')],queues[_0xf4a214[_0xedc5('0x3')]]['name'],_0xf4a214[_0xedc5('0x35')],_0xf4a214[_0xedc5('0x36')]));queues[_0xf4a214[_0xedc5('0x3')]][_0xedc5('0x15')]=![];queues[_0xf4a214[_0xedc5('0x3')]]['queuecallerabandon']=![];queues[_0xf4a214['uniqueid']][_0xedc5('0x23')]=null;queues[_0xf4a214[_0xedc5('0x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),_0x52df9d[_0xedc5('0x48')],queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x1b')],_0x52df9d[_0xedc5('0x4a')]));queues[_0x52df9d[_0xedc5('0x49')]]['transfereduniqueid']=_0x52df9d[_0xedc5('0x4a')];}}}else if(_0x52df9d[_0xedc5('0x53')]==_0x52df9d['secondtransfererlinkedid']){if(!_[_0xedc5('0x13')](queues[_0x52df9d[_0xedc5('0x49')]])){utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0x54'),_0x52df9d['origtransfereruniqueid'],queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x1b')],_0x52df9d[_0xedc5('0x53')],_0x52df9d[_0xedc5('0x55')]));queues[_0x52df9d['origtransfererlinkedid']][_0xedc5('0x3a')]=!![];queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x42')]=_0xedc5('0x4c');queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x44')]=_0x52df9d['secondtransfererexten'];queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x4d')]=_0x52df9d[_0xedc5('0x53')];queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x19')]='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x52df9d[_0xedc5('0x4a')]])){if(_0x52df9d[_0xedc5('0x56')]&&queues[_0x52df9d[_0xedc5('0x56')]]){queues[_0x52df9d['transfertargetlinkedid']][_0xedc5('0x57')]=0x1;queues[_0x52df9d[_0xedc5('0x58')]]=_[_0xedc5('0x4f')](queues[_0x52df9d['transfertargetlinkedid']]);queues[_0x52df9d[_0xedc5('0x58')]][_0xedc5('0xc')]=_0x52df9d[_0xedc5('0x58')];queues[_0x52df9d[_0xedc5('0x58')]]['queuecallerenterreason']=0x2;queues[_0x52df9d[_0xedc5('0x58')]][_0xedc5('0x5')]=queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x5')];queues[_0x52df9d['transfertargetuniqueid']][_0xedc5('0x50')]=queues[_0x52df9d[_0xedc5('0x49')]][_0xedc5('0x50')];queues[_0x52df9d[_0xedc5('0x58')]][_0xedc5('0x2e')]=utils[_0xedc5('0x11')]();queues[_0x52df9d['transfertargetuniqueid']]['queuecallerleaveAt']=utils[_0xedc5('0x11')]();queues[_0x52df9d['transfertargetuniqueid']][_0xedc5('0x59')]=0x0;queues[_0x52df9d[_0xedc5('0x58')]][_0xedc5('0x5a')]=0x0;utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0x5b'),_0x52df9d[_0xedc5('0x48')],queues[_0x52df9d[_0xedc5('0x58')]]['name'],queues[_0x52df9d['transfertargetuniqueid']]['transfereduniqueid'],queues[_0x52df9d[_0xedc5('0x58')]]['calleridnum'],queues[_0x52df9d[_0xedc5('0x58')]][_0xedc5('0x50')]));}else{utils['info'](util[_0xedc5('0x1')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x52df9d[_0xedc5('0x48')],queues[_0x52df9d[_0xedc5('0x4a')]][_0xedc5('0x1b')],_0x52df9d[_0xedc5('0x49')]));queues[_0x52df9d['secondtransfererlinkedid']][_0xedc5('0xc')]=_0x52df9d[_0xedc5('0x49')];}}}}catch(_0x10aa31){utils[_0xedc5('0x12')](util[_0xedc5('0x1')](_0xedc5('0x47'),_0x52df9d[_0xedc5('0x48')]),_0x10aa31);}};exports['musiconholdstart']=function(_0x14ded0){try{if(!_[_0xedc5('0x13')](queues[_0x14ded0['uniqueid']])){utils[_0xedc5('0xd')](util[_0xedc5('0x1')](_0xedc5('0x5c'),_0x14ded0[_0xedc5('0x3')]),_0x14ded0);queues[_0x14ded0[_0xedc5('0x3')]][_0xedc5('0x5d')]=utils['now']();utils[_0xedc5('0x0')](util[_0xedc5('0x1')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x14ded0[_0xedc5('0x3')],queues[_0x14ded0['uniqueid']]['name'],queues[_0x14ded0[_0xedc5('0x3')]][_0xedc5('0x5d')]));}}catch(_0x395d98){utils[_0xedc5('0x12')](util[_0xedc5('0x1')]('[%s][queues][musiconholdstart]',_0x14ded0[_0xedc5('0x3')]),_0x395d98);}};exports[_0xedc5('0x5e')]=function(_0x418bf1){try{if(!_['isNil'](queues[_0x418bf1['uniqueid']])){if(!_[_0xedc5('0x13')](queues[_0x418bf1[_0xedc5('0x3')]]['musiconholdstartAt'])){utils[_0xedc5('0xd')](util[_0xedc5('0x1')](_0xedc5('0x5f'),_0x418bf1['uniqueid']),_0x418bf1);queues[_0x418bf1[_0xedc5('0x3')]][_0xedc5('0x5a')]+=utils[_0xedc5('0x60')](utils[_0xedc5('0x11')](),queues[_0x418bf1[_0xedc5('0x3')]][_0xedc5('0x5d')]);utils[_0xedc5('0x0')](util[_0xedc5('0x1')](_0xedc5('0x61'),_0x418bf1['uniqueid'],queues[_0x418bf1[_0xedc5('0x3')]][_0xedc5('0x1b')],queues[_0x418bf1[_0xedc5('0x3')]][_0xedc5('0x5a')]));delete queues[_0x418bf1[_0xedc5('0x3')]]['musiconholdstartAt'];}}}catch(_0x41a6ca){utils[_0xedc5('0x12')](util['format'](_0xedc5('0x5f'),_0x418bf1[_0xedc5('0x3')]),_0x41a6ca);}};