server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x6365=['transfereelinkedid','transfertargetuniqueid','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','clone','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]','mohtime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','calleridnum','accountcode','queuecallerexitreason','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','error','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercompleteAt','info','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','[%s][queues][varset]','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','value','queueposition','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','membername','destaccountcode','assigned','lastAssignedTo','agentcomplete','[%s][queues][agentcomplete]','queuecallercomplete','reason','transfer','TRANSFER','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x6365,0x148));var _0x5636=function(_0x3b1417,_0x42c17e){_0x3b1417=_0x3b1417-0x0;var _0x458127=_0x6365[_0x3b1417];return _0x458127;};'use strict';var _=require(_0x5636('0x0'));var util=require(_0x5636('0x1'));var utils=require(_0x5636('0x2'));var queues={};function writeDB(_0x1c3ebf){utils['info'](util[_0x5636('0x3')](_0x5636('0x4'),_0x1c3ebf[_0x5636('0x5')],_0x1c3ebf[_0x5636('0x6')],_0x1c3ebf[_0x5636('0x7')],_0x1c3ebf['lastAssignedTo'],_0x1c3ebf[_0x5636('0x8')],_0x1c3ebf[_0x5636('0x9')],_0x1c3ebf[_0x5636('0xa')]));if(_0x1c3ebf[_0x5636('0x7')]){utils['getVoiceQueueByName'](_0x1c3ebf[_0x5636('0x7')])[_0x5636('0xb')](function(_0x54eb5c){if(_0x54eb5c){_0x1c3ebf['type']=_0x54eb5c[_0x5636('0xc')];}utils[_0x5636('0xd')](_0x5636('0xe'),_0x1c3ebf);});}else{utils[_0x5636('0xd')]('CreateVoiceQueueReport',_0x1c3ebf);}if(_0x1c3ebf['transfereduniqueid']){delete queues[_0x1c3ebf[_0x5636('0xf')]];}else{delete queues[_0x1c3ebf['uniqueid']];}}exports[_0x5636('0x10')]=function(_0x178669){try{utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x12'),_0x178669[_0x5636('0x5')]),_0x178669);utils['info'](util[_0x5636('0x3')](_0x5636('0x13'),_0x178669['uniqueid'],_0x178669[_0x5636('0x7')],_0x178669[_0x5636('0x14')]));queues[_0x178669['uniqueid']]=_['assign'](_0x178669,{'originalposition':_0x178669[_0x5636('0x14')],'queuecallerjoinAt':utils[_0x5636('0x15')](),'mohtime':0x0});}catch(_0x41ccd0){utils[_0x5636('0x16')](util[_0x5636('0x3')]('[%s][queues][queuecallerjoin]',_0x178669[_0x5636('0x5')]),_0x41ccd0);}};exports['hangup']=function(_0x55de40){try{if(!_[_0x5636('0x17')](queues[_0x55de40[_0x5636('0x5')]])){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x18'),_0x55de40[_0x5636('0x5')]),_0x55de40);if(queues[_0x55de40[_0x5636('0x5')]][_0x5636('0x19')]){if(!queues[_0x55de40['uniqueid']]['queuecallerabandon']&&!queues[_0x55de40[_0x5636('0x5')]][_0x5636('0x1a')]){queues[_0x55de40[_0x5636('0x5')]]['queuecallercomplete']=!![];queues[_0x55de40[_0x5636('0x5')]][_0x5636('0x1b')]=utils[_0x5636('0x15')]();queues[_0x55de40[_0x5636('0x5')]][_0x5636('0xa')]='COMPLETEDBYAGENT';}utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x1d'),_0x55de40[_0x5636('0x5')],queues[_0x55de40['uniqueid']]['name'],queues[_0x55de40[_0x5636('0x5')]]['queuecallerexitreason']));writeDB(queues[_0x55de40[_0x5636('0x5')]]);}else if(queues[_0x55de40[_0x5636('0x5')]][_0x5636('0xf')]){utils[_0x5636('0x1c')](util['format'](_0x5636('0x1e'),_0x55de40['uniqueid'],queues[_0x55de40[_0x5636('0x5')]]['name'],queues[_0x55de40[_0x5636('0x5')]][_0x5636('0xf')]));queues[queues[_0x55de40[_0x5636('0x5')]][_0x5636('0xf')]]=queues[_0x55de40['uniqueid']];queues[queues[_0x55de40[_0x5636('0x5')]][_0x5636('0xf')]][_0x5636('0x1f')]=0x2;delete queues[_0x55de40[_0x5636('0x5')]];}}}catch(_0x4e470d){utils[_0x5636('0x16')](util['format'](_0x5636('0x18'),_0x55de40['uniqueid']),_0x4e470d);}};exports[_0x5636('0x20')]=function(_0x592a40){try{utils[_0x5636('0x11')](util['format'](_0x5636('0x21'),_0x592a40['uniqueid']),_0x592a40);if(!_[_0x5636('0x17')](_0x592a40[_0x5636('0x22')][_0x5636('0x23')])&&_0x592a40['value'][_0x5636('0x24')]()!==_0x5636('0x25')){if(!_[_0x5636('0x17')](queues[_0x592a40['uniqueid']])){queues[_0x592a40[_0x5636('0x5')]][_0x5636('0x26')]=![];queues[_0x592a40[_0x5636('0x5')]][_0x5636('0x27')]=null;queues[_0x592a40[_0x5636('0x5')]][_0x5636('0x1a')]=!![];queues[_0x592a40['uniqueid']]['queuecallerexitAt']=utils[_0x5636('0x15')]();queues[_0x592a40['uniqueid']][_0x5636('0xa')]=_0x592a40['value'][_0x5636('0x24')]();utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x28'),_0x592a40['uniqueid'],queues[_0x592a40[_0x5636('0x5')]]['name'],_0x592a40[_0x5636('0x29')],queues[_0x592a40[_0x5636('0x5')]][_0x5636('0xa')]));writeDB(queues[_0x592a40['uniqueid']]);}}else if(!_['isNil'](_0x592a40[_0x5636('0x22')][_0x5636('0x2a')])){if(!_[_0x5636('0x17')](queues[_0x592a40[_0x5636('0x5')]])&&!queues[_0x592a40[_0x5636('0x5')]][_0x5636('0x26')]){queues[_0x592a40[_0x5636('0x5')]]['queuecallerabandon']=![];queues[_0x592a40[_0x5636('0x5')]]['queuecallerabandonAt']=null;queues[_0x592a40['uniqueid']][_0x5636('0x1a')]=!![];queues[_0x592a40[_0x5636('0x5')]][_0x5636('0x2b')]=utils[_0x5636('0x15')]();queues[_0x592a40[_0x5636('0x5')]][_0x5636('0xa')]=_0x5636('0x2c');utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x2d'),_0x592a40[_0x5636('0x5')],queues[_0x592a40[_0x5636('0x5')]]['name'],_0x592a40['value'],queues[_0x592a40[_0x5636('0x5')]][_0x5636('0xa')]));}}}catch(_0x5d66ac){utils['error'](util[_0x5636('0x3')](_0x5636('0x21'),_0x592a40[_0x5636('0x5')]),_0x5d66ac);}};exports[_0x5636('0x26')]=function(_0x447140){try{if(!_['isNil'](queues[_0x447140['uniqueid']])){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x2e'),_0x447140[_0x5636('0x5')]),_0x447140);queues[_0x447140['uniqueid']]['queuecallerexit']=![];queues[_0x447140[_0x5636('0x5')]][_0x5636('0x2b')]=null;queues[_0x447140[_0x5636('0x5')]]['queuecallerabandon']=!![];queues[_0x447140['uniqueid']][_0x5636('0x27')]=utils[_0x5636('0x15')]();queues[_0x447140[_0x5636('0x5')]][_0x5636('0xa')]='ABANDONED';utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x2f'),_0x447140[_0x5636('0x5')],queues[_0x447140[_0x5636('0x5')]][_0x5636('0x30')],queues[_0x447140[_0x5636('0x5')]][_0x5636('0xa')]));}}catch(_0xfe942c){utils['error'](util[_0x5636('0x3')]('[%s][queues][queuecallerabandon]',_0x447140[_0x5636('0x5')]),_0xfe942c);}};exports['queuecallerleave']=function(_0x2a7da4){try{if(!_[_0x5636('0x17')](queues[_0x2a7da4[_0x5636('0x5')]])){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x31'),_0x2a7da4['uniqueid']),_0x2a7da4);utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x32'),_0x2a7da4[_0x5636('0x5')],queues[_0x2a7da4[_0x5636('0x5')]][_0x5636('0x30')],_0x2a7da4[_0x5636('0x33')],_0x2a7da4[_0x5636('0x34')]));queues[_0x2a7da4[_0x5636('0x5')]][_0x5636('0x35')]=!![];queues[_0x2a7da4[_0x5636('0x5')]]['queuecallerleaveAt']=utils[_0x5636('0x15')]();queues[_0x2a7da4['uniqueid']][_0x5636('0x36')]=utils[_0x5636('0x37')](queues[_0x2a7da4[_0x5636('0x5')]]['queuecallerleaveAt'],queues[_0x2a7da4[_0x5636('0x5')]][_0x5636('0x38')]);queues[_0x2a7da4[_0x5636('0x5')]]['position']=_0x2a7da4['position'];queues[_0x2a7da4['uniqueid']][_0x5636('0x39')]=_0x2a7da4[_0x5636('0x39')];queues[_0x2a7da4['uniqueid']][_0x5636('0x33')]=_0x2a7da4['connectedlinenum'];queues[_0x2a7da4[_0x5636('0x5')]][_0x5636('0x34')]=_0x2a7da4[_0x5636('0x34')];}}catch(_0xe16e9f){utils[_0x5636('0x16')](util['format'](_0x5636('0x31'),_0x2a7da4[_0x5636('0x5')]),_0xe16e9f);}};exports[_0x5636('0x3a')]=function(_0x399fe5){try{if(!_['isNil'](queues[_0x399fe5[_0x5636('0x5')]])){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x3b'),_0x399fe5[_0x5636('0x5')]),_0x399fe5);utils[_0x5636('0x1c')](util['format']('[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s',_0x399fe5['uniqueid'],queues[_0x399fe5[_0x5636('0x5')]][_0x5636('0x30')],_0x399fe5[_0x5636('0x3c')],_0x399fe5[_0x5636('0x3d')]));queues[_0x399fe5['uniqueid']][_0x5636('0x26')]=![];queues[_0x399fe5[_0x5636('0x5')]]['queuecallerabandon']=![];queues[_0x399fe5['uniqueid']][_0x5636('0x27')]=null;queues[_0x399fe5['uniqueid']]['queuecallerexit']=![];queues[_0x399fe5['uniqueid']]['queuecallerexitreason']=null;queues[_0x399fe5[_0x5636('0x5')]][_0x5636('0x2b')]=null;queues[_0x399fe5[_0x5636('0x5')]][_0x5636('0x3e')]=!![];queues[_0x399fe5['uniqueid']][_0x5636('0x9')]=_0x399fe5['destaccountcode'];queues[_0x399fe5[_0x5636('0x5')]][_0x5636('0x3f')]=_0x399fe5[_0x5636('0x3c')];}}catch(_0x68322e){utils[_0x5636('0x16')](util[_0x5636('0x3')](_0x5636('0x3b'),_0x399fe5[_0x5636('0x5')]),_0x68322e);}};exports[_0x5636('0x40')]=function(_0x53c84e){try{if(!_[_0x5636('0x17')](queues[_0x53c84e[_0x5636('0x5')]])){if(queues[_0x53c84e[_0x5636('0x5')]]['queuecallerleaveAt']){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x41'),_0x53c84e[_0x5636('0x5')]),_0x53c84e);queues[_0x53c84e[_0x5636('0x5')]]['queuecallerabandon']=![];queues[_0x53c84e['uniqueid']][_0x5636('0x26')]=![];queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0x27')]=null;queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0x1a')]=![];queues[_0x53c84e['uniqueid']]['queuecallerexitAt']=null;queues[_0x53c84e[_0x5636('0x5')]]['assigned']=!![];queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0x3f')]=_0x53c84e['membername'];queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0x42')]=!![];queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0x1b')]=utils[_0x5636('0x15')]();if(_0x53c84e[_0x5636('0x43')]==_0x5636('0x44')){if(!queues[_0x53c84e[_0x5636('0x5')]]['transfer']){queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0xa')]=_0x5636('0x45');}}else{queues[_0x53c84e[_0x5636('0x5')]][_0x5636('0xa')]='COMPLETEDBY'+_0x53c84e[_0x5636('0x43')][_0x5636('0x24')]();}utils['info'](util['format'](_0x5636('0x46'),_0x53c84e[_0x5636('0x5')],queues[_0x53c84e['uniqueid']][_0x5636('0x30')],_0x53c84e[_0x5636('0x3c')],queues[_0x53c84e[_0x5636('0x5')]]['queuecallerexitreason']));writeDB(queues[_0x53c84e[_0x5636('0x5')]]);}}}catch(_0x69ca37){utils[_0x5636('0x16')](util[_0x5636('0x3')]('[%s][queues][agentcomplete]',_0x53c84e['uniqueid']),_0x69ca37);}};exports[_0x5636('0x47')]=function(_0x490b97){try{if(!_['isNil'](queues[_0x490b97['transfereeuniqueid']])){utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x48'),_0x490b97[_0x5636('0x5')]),_0x490b97);queues[_0x490b97['transfereeuniqueid']][_0x5636('0x44')]=!![];queues[_0x490b97[_0x5636('0x49')]][_0x5636('0x4a')]=_0x5636('0x4b');queues[_0x490b97[_0x5636('0x49')]][_0x5636('0x4c')]=_0x490b97[_0x5636('0x4d')];queues[_0x490b97[_0x5636('0x49')]][_0x5636('0x4e')]=_0x490b97[_0x5636('0x49')];queues[_0x490b97[_0x5636('0x49')]][_0x5636('0xa')]='BLINDTRANSFER';utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x4f'),_0x490b97[_0x5636('0x5')],queues[_0x490b97['transfereeuniqueid']][_0x5636('0x30')],_0x490b97[_0x5636('0x49')],_0x490b97[_0x5636('0x4d')]));}}catch(_0x1d37b8){utils[_0x5636('0x16')](util[_0x5636('0x3')]('[%s][queues][blindtransfer]',_0x490b97[_0x5636('0x5')]),_0x1d37b8);}};exports['attendedtransfer']=function(_0x1704b5){try{utils[_0x5636('0x11')](util[_0x5636('0x3')](_0x5636('0x50'),_0x1704b5[_0x5636('0x51')]),_0x1704b5);if(_0x1704b5[_0x5636('0x51')]==_0x1704b5[_0x5636('0x52')]){if(!_[_0x5636('0x17')](queues[_0x1704b5[_0x5636('0x53')]])){utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x54'),_0x1704b5['origtransfereruniqueid'],queues[_0x1704b5[_0x5636('0x53')]][_0x5636('0x30')],_0x1704b5[_0x5636('0x55')]));queues[_0x1704b5['secondtransfererlinkedid']][_0x5636('0x44')]=!![];queues[_0x1704b5['secondtransfererlinkedid']][_0x5636('0x4a')]=_0x5636('0x56');queues[_0x1704b5[_0x5636('0x53')]][_0x5636('0x4c')]=_0x1704b5[_0x5636('0x55')];queues[_0x1704b5[_0x5636('0x53')]]['transferuniqueid']=_0x1704b5['origtransfereruniqueid'];queues[_0x1704b5[_0x5636('0x53')]][_0x5636('0xa')]=_0x5636('0x57');}if(!_['isNil'](queues[_0x1704b5[_0x5636('0x52')]])){if(_0x1704b5[_0x5636('0x58')]&&queues[_0x1704b5[_0x5636('0x58')]]){queues[_0x1704b5[_0x5636('0x58')]][_0x5636('0x1f')]=0x1;queues[_0x1704b5[_0x5636('0x49')]]=_['clone'](queues[_0x1704b5[_0x5636('0x58')]]);queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0xf')]=_0x1704b5[_0x5636('0x59')];queues[_0x1704b5[_0x5636('0x49')]]['queuecallerenterreason']=0x2;queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0x8')]=queues[_0x1704b5['secondtransfererlinkedid']][_0x5636('0x8')];queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0x5a')]=queues[_0x1704b5[_0x5636('0x53')]]['calleridname'];queues[_0x1704b5['transfereeuniqueid']][_0x5636('0x38')]=utils['now']();queues[_0x1704b5[_0x5636('0x49')]]['queuecallerleaveAt']=utils[_0x5636('0x15')]();queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0x36')]=0x0;queues[_0x1704b5[_0x5636('0x49')]]['mohtime']=0x0;utils[_0x5636('0x1c')](util[_0x5636('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s',_0x1704b5[_0x5636('0x51')],queues[_0x1704b5['transfereeuniqueid']][_0x5636('0x30')],queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0x8')],queues[_0x1704b5[_0x5636('0x49')]][_0x5636('0x5a')]));}else{utils['info'](util['format'](_0x5636('0x5b'),_0x1704b5[_0x5636('0x51')],queues[_0x1704b5[_0x5636('0x52')]][_0x5636('0x30')],_0x1704b5[_0x5636('0x53')]));queues[_0x1704b5['origtransfererlinkedid']][_0x5636('0xf')]=_0x1704b5[_0x5636('0x53')];}}}else if(_0x1704b5['secondtransfereruniqueid']==_0x1704b5[_0x5636('0x53')]){if(!_[_0x5636('0x17')](queues[_0x1704b5[_0x5636('0x52')]])){utils['info'](util[_0x5636('0x3')](_0x5636('0x5c'),_0x1704b5[_0x5636('0x51')],queues[_0x1704b5['origtransfererlinkedid']][_0x5636('0x30')],_0x1704b5[_0x5636('0x5d')],_0x1704b5[_0x5636('0x5e')]));queues[_0x1704b5['origtransfererlinkedid']][_0x5636('0x44')]=!![];queues[_0x1704b5[_0x5636('0x52')]][_0x5636('0x4a')]=_0x5636('0x56');queues[_0x1704b5['origtransfererlinkedid']][_0x5636('0x4c')]=_0x1704b5['secondtransfererexten'];queues[_0x1704b5['origtransfererlinkedid']]['transferuniqueid']=_0x1704b5['secondtransfereruniqueid'];queues[_0x1704b5['origtransfererlinkedid']][_0x5636('0xa')]='ATTENDEDTRANSFER';}if(!_[_0x5636('0x17')](queues[_0x1704b5[_0x5636('0x53')]])){if(_0x1704b5['transfertargetlinkedid']&&queues[_0x1704b5['transfertargetlinkedid']]){queues[_0x1704b5[_0x5636('0x5f')]]['queuecallerenterreason']=0x1;queues[_0x1704b5['transfertargetuniqueid']]=_[_0x5636('0x60')](queues[_0x1704b5[_0x5636('0x5f')]]);queues[_0x1704b5[_0x5636('0x59')]]['transfereduniqueid']=_0x1704b5[_0x5636('0x59')];queues[_0x1704b5[_0x5636('0x59')]][_0x5636('0x1f')]=0x2;queues[_0x1704b5[_0x5636('0x59')]][_0x5636('0x8')]=queues[_0x1704b5[_0x5636('0x52')]][_0x5636('0x8')];queues[_0x1704b5[_0x5636('0x59')]]['calleridname']=queues[_0x1704b5[_0x5636('0x52')]]['calleridname'];queues[_0x1704b5['transfertargetuniqueid']][_0x5636('0x38')]=utils[_0x5636('0x15')]();queues[_0x1704b5[_0x5636('0x59')]][_0x5636('0x19')]=utils['now']();queues[_0x1704b5[_0x5636('0x59')]]['holdtime']=0x0;queues[_0x1704b5[_0x5636('0x59')]]['mohtime']=0x0;utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x61'),_0x1704b5[_0x5636('0x51')],queues[_0x1704b5[_0x5636('0x59')]]['name'],queues[_0x1704b5[_0x5636('0x59')]][_0x5636('0xf')],queues[_0x1704b5['transfertargetuniqueid']][_0x5636('0x8')],queues[_0x1704b5[_0x5636('0x59')]][_0x5636('0x5a')]));}else{utils[_0x5636('0x1c')](util[_0x5636('0x3')](_0x5636('0x5b'),_0x1704b5[_0x5636('0x51')],queues[_0x1704b5['secondtransfererlinkedid']][_0x5636('0x30')],_0x1704b5['origtransfererlinkedid']));queues[_0x1704b5[_0x5636('0x53')]]['transfereduniqueid']=_0x1704b5['origtransfererlinkedid'];}}}}catch(_0x357071){utils['error'](util[_0x5636('0x3')](_0x5636('0x50'),_0x1704b5[_0x5636('0x51')]),_0x357071);}};exports[_0x5636('0x62')]=function(_0x32b3d4){try{if(!_[_0x5636('0x17')](queues[_0x32b3d4['uniqueid']])){utils['debug'](util[_0x5636('0x3')](_0x5636('0x63'),_0x32b3d4[_0x5636('0x5')]),_0x32b3d4);queues[_0x32b3d4[_0x5636('0x5')]]['musiconholdstartAt']=utils[_0x5636('0x15')]();utils[_0x5636('0x1c')](util[_0x5636('0x3')]('[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s',_0x32b3d4[_0x5636('0x5')],queues[_0x32b3d4[_0x5636('0x5')]][_0x5636('0x30')],queues[_0x32b3d4[_0x5636('0x5')]][_0x5636('0x64')]));}}catch(_0x5ed8e6){utils[_0x5636('0x16')](util['format'](_0x5636('0x63'),_0x32b3d4[_0x5636('0x5')]),_0x5ed8e6);}};exports['musiconholdstop']=function(_0x393b09){try{if(!_[_0x5636('0x17')](queues[_0x393b09[_0x5636('0x5')]])){if(!_[_0x5636('0x17')](queues[_0x393b09['uniqueid']]['musiconholdstartAt'])){utils['debug'](util['format'](_0x5636('0x65'),_0x393b09[_0x5636('0x5')]),_0x393b09);queues[_0x393b09[_0x5636('0x5')]][_0x5636('0x66')]+=utils[_0x5636('0x37')](utils['now'](),queues[_0x393b09[_0x5636('0x5')]][_0x5636('0x64')]);utils['info'](util[_0x5636('0x3')](_0x5636('0x67'),_0x393b09[_0x5636('0x5')],queues[_0x393b09['uniqueid']][_0x5636('0x30')],queues[_0x393b09[_0x5636('0x5')]][_0x5636('0x66')]));delete queues[_0x393b09[_0x5636('0x5')]][_0x5636('0x64')];}}}catch(_0x4f25b2){utils[_0x5636('0x16')](util[_0x5636('0x3')](_0x5636('0x65'),_0x393b09[_0x5636('0x5')]),_0x4f25b2);}};