server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x3be2=['hangup','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','queuecallerexitreason','transfereduniqueid','queuecallerenterreason','varset','isNil','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandonAt','variable','queueposition','queuecallerexitAt','ABANDONED','queuecallerleave','diffTime','queuecallerjoinAt','position','count','connectedlinenum','connectedlinename','agentconnect','membername','agentcomplete','assigned','queuecallercomplete','reason','transfer','TRANSFER','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid','origtransfereruniqueid','transfereelinkedid','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','secondtransfereruniqueid','ATTENDED','secondtransfererexten','ATTENDEDTRANSFER','transfertargetlinkedid','stack','musiconholdstartAt','musiconholdstop','lodash','util','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','lastAssignedTo','calleridnum','accountcode','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','assign','now'];(function(_0x4212e8,_0x3a52a6){var _0x1b5b2b=function(_0x29b835){while(--_0x29b835){_0x4212e8['push'](_0x4212e8['shift']());}};_0x1b5b2b(++_0x3a52a6);}(_0x3be2,0x178));var _0x23be=function(_0x1f9325,_0xc352f5){_0x1f9325=_0x1f9325-0x0;var _0x3679ed=_0x3be2[_0x1f9325];return _0x3679ed;};'use strict';var _=require(_0x23be('0x0'));var util=require(_0x23be('0x1'));var utils=require(_0x23be('0x2'));var queues={};function writeDB(_0x339a8b){utils[_0x23be('0x3')](util[_0x23be('0x4')](_0x23be('0x5'),_0x339a8b[_0x23be('0x6')],_0x339a8b[_0x23be('0x7')],_0x339a8b['queue'],_0x339a8b[_0x23be('0x8')],_0x339a8b[_0x23be('0x9')],_0x339a8b[_0x23be('0xa')],_0x339a8b['queuecallerexitreason']));if(_0x339a8b[_0x23be('0xb')]){utils[_0x23be('0xc')](_0x339a8b[_0x23be('0xb')])[_0x23be('0xd')](function(_0x2447f0){if(_0x2447f0){_0x339a8b[_0x23be('0xe')]=_0x2447f0[_0x23be('0xe')];}utils[_0x23be('0xf')]('CreateVoiceQueueReport',_0x339a8b);});}else{utils[_0x23be('0xf')](_0x23be('0x10'),_0x339a8b);}if(_0x339a8b['transfereduniqueid']){delete queues[_0x339a8b['transfereduniqueid']];}else{delete queues[_0x339a8b[_0x23be('0x6')]];}}exports['queuecallerjoin']=function(_0x2accc3){queues[_0x2accc3[_0x23be('0x6')]]=_[_0x23be('0x11')](_0x2accc3,{'originalposition':_0x2accc3['position'],'queuecallerjoinAt':utils[_0x23be('0x12')](),'mohtime':0x0});};exports[_0x23be('0x13')]=function(_0x44e802){if(!_['isNil'](queues[_0x44e802[_0x23be('0x6')]])){if(queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x14')]){if(!queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x15')]&&!queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x16')]){queues[_0x44e802[_0x23be('0x6')]]['queuecallercomplete']=!![];queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x17')]=utils[_0x23be('0x12')]();queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x18')]='COMPLETEDBYAGENT';}writeDB(queues[_0x44e802[_0x23be('0x6')]]);}else{if(queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x19')]){queues[queues[_0x44e802[_0x23be('0x6')]][_0x23be('0x19')]]=queues[_0x44e802[_0x23be('0x6')]];queues[queues[_0x44e802['uniqueid']]['transfereduniqueid']][_0x23be('0x1a')]=0x2;delete queues[_0x44e802[_0x23be('0x6')]];}}}};exports[_0x23be('0x1b')]=function(_0x354a3f){if(!_[_0x23be('0x1c')](_0x354a3f['variable'][_0x23be('0x1d')])&&_0x354a3f[_0x23be('0x1e')][_0x23be('0x1f')]()!==_0x23be('0x20')){if(!_[_0x23be('0x1c')](queues[_0x354a3f[_0x23be('0x6')]])){queues[_0x354a3f[_0x23be('0x6')]]['queuecallerabandon']=![];queues[_0x354a3f[_0x23be('0x6')]][_0x23be('0x21')]=null;queues[_0x354a3f[_0x23be('0x6')]]['queuecallerexit']=!![];queues[_0x354a3f[_0x23be('0x6')]]['queuecallerexitAt']=utils[_0x23be('0x12')]();queues[_0x354a3f['uniqueid']][_0x23be('0x18')]=_0x354a3f[_0x23be('0x1e')]['toUpperCase']();writeDB(queues[_0x354a3f[_0x23be('0x6')]]);}}else if(!_[_0x23be('0x1c')](_0x354a3f[_0x23be('0x22')][_0x23be('0x23')])){if(!_[_0x23be('0x1c')](queues[_0x354a3f[_0x23be('0x6')]])&&!queues[_0x354a3f['uniqueid']][_0x23be('0x15')]){queues[_0x354a3f['uniqueid']][_0x23be('0x15')]=![];queues[_0x354a3f[_0x23be('0x6')]]['queuecallerabandonAt']=null;queues[_0x354a3f['uniqueid']]['queuecallerexit']=!![];queues[_0x354a3f['uniqueid']][_0x23be('0x24')]=utils[_0x23be('0x12')]();queues[_0x354a3f[_0x23be('0x6')]][_0x23be('0x18')]='EXITWITHKEY';}}};exports[_0x23be('0x15')]=function(_0x7cc87c){if(!_['isNil'](queues[_0x7cc87c[_0x23be('0x6')]])){queues[_0x7cc87c[_0x23be('0x6')]][_0x23be('0x16')]=![];queues[_0x7cc87c[_0x23be('0x6')]]['queuecallerexitAt']=null;queues[_0x7cc87c[_0x23be('0x6')]][_0x23be('0x15')]=!![];queues[_0x7cc87c[_0x23be('0x6')]][_0x23be('0x21')]=utils[_0x23be('0x12')]();queues[_0x7cc87c['uniqueid']][_0x23be('0x18')]=_0x23be('0x25');}};exports['queuecallerleave']=function(_0x4b5ee9){if(!_[_0x23be('0x1c')](queues[_0x4b5ee9[_0x23be('0x6')]])){queues[_0x4b5ee9[_0x23be('0x6')]][_0x23be('0x26')]=!![];queues[_0x4b5ee9['uniqueid']][_0x23be('0x14')]=utils[_0x23be('0x12')]();queues[_0x4b5ee9[_0x23be('0x6')]]['holdtime']=utils[_0x23be('0x27')](queues[_0x4b5ee9[_0x23be('0x6')]][_0x23be('0x14')],queues[_0x4b5ee9['uniqueid']][_0x23be('0x28')]);queues[_0x4b5ee9[_0x23be('0x6')]][_0x23be('0x29')]=_0x4b5ee9[_0x23be('0x29')];queues[_0x4b5ee9[_0x23be('0x6')]][_0x23be('0x2a')]=_0x4b5ee9[_0x23be('0x2a')];queues[_0x4b5ee9[_0x23be('0x6')]][_0x23be('0x2b')]=_0x4b5ee9[_0x23be('0x2b')];queues[_0x4b5ee9['uniqueid']][_0x23be('0x2c')]=_0x4b5ee9[_0x23be('0x2c')];}};exports[_0x23be('0x2d')]=function(_0x484891){if(!_['isNil'](queues[_0x484891[_0x23be('0x6')]])){queues[_0x484891['uniqueid']][_0x23be('0x15')]=![];queues[_0x484891[_0x23be('0x6')]][_0x23be('0x15')]=![];queues[_0x484891[_0x23be('0x6')]]['queuecallerabandonAt']=null;queues[_0x484891[_0x23be('0x6')]]['queuecallerexit']=![];queues[_0x484891[_0x23be('0x6')]][_0x23be('0x18')]=null;queues[_0x484891[_0x23be('0x6')]][_0x23be('0x24')]=null;queues[_0x484891[_0x23be('0x6')]]['assigned']=!![];queues[_0x484891[_0x23be('0x6')]][_0x23be('0xa')]=_0x484891['destaccountcode'];queues[_0x484891[_0x23be('0x6')]][_0x23be('0x8')]=_0x484891[_0x23be('0x2e')];}};exports[_0x23be('0x2f')]=function(_0x1daaef){if(!_[_0x23be('0x1c')](queues[_0x1daaef[_0x23be('0x6')]])){if(queues[_0x1daaef['uniqueid']][_0x23be('0x14')]){queues[_0x1daaef['uniqueid']][_0x23be('0x15')]=![];queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x15')]=![];queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x21')]=null;queues[_0x1daaef[_0x23be('0x6')]]['queuecallerexit']=![];queues[_0x1daaef['uniqueid']][_0x23be('0x24')]=null;queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x30')]=!![];queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x8')]=_0x1daaef[_0x23be('0x2e')];queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x31')]=!![];queues[_0x1daaef[_0x23be('0x6')]]['queuecallercompleteAt']=utils[_0x23be('0x12')]();if(_0x1daaef[_0x23be('0x32')]=='transfer'){if(!queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x33')]){queues[_0x1daaef[_0x23be('0x6')]][_0x23be('0x18')]=_0x23be('0x34');}}else{queues[_0x1daaef[_0x23be('0x6')]]['queuecallerexitreason']='COMPLETEDBY'+_0x1daaef[_0x23be('0x32')][_0x23be('0x1f')]();}writeDB(queues[_0x1daaef['uniqueid']]);}}};exports[_0x23be('0x35')]=function(_0xb6a052){if(!_[_0x23be('0x1c')](queues[_0xb6a052[_0x23be('0x36')]])){queues[_0xb6a052['transfereeuniqueid']]['transfer']=!![];queues[_0xb6a052[_0x23be('0x36')]][_0x23be('0x37')]=_0x23be('0x38');queues[_0xb6a052['transfereeuniqueid']][_0x23be('0x39')]=_0xb6a052[_0x23be('0x3a')];queues[_0xb6a052[_0x23be('0x36')]][_0x23be('0x3b')]=_0xb6a052[_0x23be('0x36')];queues[_0xb6a052['transfereeuniqueid']][_0x23be('0x18')]=_0x23be('0x3c');}};exports[_0x23be('0x3d')]=function(_0x315bae){try{if(_0x315bae['origtransfereruniqueid']==_0x315bae[_0x23be('0x3e')]){if(!_[_0x23be('0x1c')](queues[_0x315bae[_0x23be('0x3f')]])){queues[_0x315bae[_0x23be('0x3f')]]['transfer']=!![];queues[_0x315bae[_0x23be('0x3f')]]['transfertype']='ATTENDED';queues[_0x315bae[_0x23be('0x3f')]]['transferexten']=_0x315bae['origtransfererexten'];queues[_0x315bae[_0x23be('0x3f')]][_0x23be('0x3b')]=_0x315bae[_0x23be('0x40')];queues[_0x315bae[_0x23be('0x3f')]][_0x23be('0x18')]='ATTENDEDTRANSFER';}if(!_[_0x23be('0x1c')](queues[_0x315bae['origtransfererlinkedid']])){if(_0x315bae['transfereelinkedid']&&queues[_0x315bae[_0x23be('0x41')]]){queues[_0x315bae['transfereelinkedid']]['queuecallerenterreason']=0x1;queues[_0x315bae[_0x23be('0x36')]]=_[_0x23be('0x42')](queues[_0x315bae[_0x23be('0x41')]]);queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x19')]=_0x315bae[_0x23be('0x43')];queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x1a')]=0x2;queues[_0x315bae['transfereeuniqueid']][_0x23be('0x9')]=queues[_0x315bae[_0x23be('0x3f')]][_0x23be('0x9')];queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x44')]=queues[_0x315bae[_0x23be('0x3f')]][_0x23be('0x44')];queues[_0x315bae['transfereeuniqueid']][_0x23be('0x28')]=utils[_0x23be('0x12')]();queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x14')]=utils[_0x23be('0x12')]();queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x45')]=0x0;queues[_0x315bae[_0x23be('0x36')]][_0x23be('0x46')]=0x0;}else{queues[_0x315bae[_0x23be('0x3e')]]['transfereduniqueid']=_0x315bae[_0x23be('0x3f')];}}}else if(_0x315bae[_0x23be('0x47')]==_0x315bae[_0x23be('0x3f')]){if(!_[_0x23be('0x1c')](queues[_0x315bae['origtransfererlinkedid']])){queues[_0x315bae[_0x23be('0x3e')]][_0x23be('0x33')]=!![];queues[_0x315bae[_0x23be('0x3e')]][_0x23be('0x37')]=_0x23be('0x48');queues[_0x315bae[_0x23be('0x3e')]]['transferexten']=_0x315bae[_0x23be('0x49')];queues[_0x315bae['origtransfererlinkedid']][_0x23be('0x3b')]=_0x315bae['secondtransfereruniqueid'];queues[_0x315bae['origtransfererlinkedid']][_0x23be('0x18')]=_0x23be('0x4a');}if(!_[_0x23be('0x1c')](queues[_0x315bae[_0x23be('0x3f')]])){if(_0x315bae[_0x23be('0x4b')]&&queues[_0x315bae[_0x23be('0x4b')]]){queues[_0x315bae['transfertargetlinkedid']][_0x23be('0x1a')]=0x1;queues[_0x315bae[_0x23be('0x43')]]=_[_0x23be('0x42')](queues[_0x315bae[_0x23be('0x4b')]]);queues[_0x315bae[_0x23be('0x43')]][_0x23be('0x19')]=_0x315bae['transfertargetuniqueid'];queues[_0x315bae[_0x23be('0x43')]][_0x23be('0x1a')]=0x2;queues[_0x315bae['transfertargetuniqueid']][_0x23be('0x9')]=queues[_0x315bae[_0x23be('0x3e')]]['calleridnum'];queues[_0x315bae[_0x23be('0x43')]][_0x23be('0x44')]=queues[_0x315bae[_0x23be('0x3e')]][_0x23be('0x44')];queues[_0x315bae[_0x23be('0x43')]][_0x23be('0x28')]=utils[_0x23be('0x12')]();queues[_0x315bae[_0x23be('0x43')]][_0x23be('0x14')]=utils[_0x23be('0x12')]();queues[_0x315bae['transfertargetuniqueid']][_0x23be('0x45')]=0x0;queues[_0x315bae[_0x23be('0x43')]]['mohtime']=0x0;}else{queues[_0x315bae[_0x23be('0x3f')]][_0x23be('0x19')]=_0x315bae[_0x23be('0x3e')];}}}}catch(_0x1df125){utils['error'](_0x1df125[_0x23be('0x4c')]);}};exports['musiconholdstart']=function(_0x5b5cbe){if(!_[_0x23be('0x1c')](queues[_0x5b5cbe[_0x23be('0x6')]])){queues[_0x5b5cbe[_0x23be('0x6')]][_0x23be('0x4d')]=utils[_0x23be('0x12')]();}};exports[_0x23be('0x4e')]=function(_0x566b21){if(!_[_0x23be('0x1c')](queues[_0x566b21[_0x23be('0x6')]])){if(!_[_0x23be('0x1c')](queues[_0x566b21[_0x23be('0x6')]][_0x23be('0x4d')])){queues[_0x566b21[_0x23be('0x6')]][_0x23be('0x46')]+=utils['diffTime'](utils[_0x23be('0x12')](),queues[_0x566b21[_0x23be('0x6')]][_0x23be('0x4d')]);delete queues[_0x566b21[_0x23be('0x6')]][_0x23be('0x4d')];}}};