server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xf6b8=['hangup','isNil','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','[%s][queues][varset]','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','name','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','queuecallerleaveAt','diffTime','queuecallerjoinAt','count','connectedlinename','[%s][queues][queuecallerleave]','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','accountcode','agentcomplete','[%s][queues][agentcomplete]','assigned','transfer','TRANSFER','COMPLETEDBY','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','transferexten','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','extension','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','transfereelinkedid','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','transfertargetuniqueid','clone','holdtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','debug','uniqueid','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','now','error','[%s][queues][queuecallerjoin]'];(function(_0x3178c1,_0xb55057){var _0x472523=function(_0x3a036c){while(--_0x3a036c){_0x3178c1['push'](_0x3178c1['shift']());}};_0x472523(++_0xb55057);}(_0xf6b8,0x190));var _0x8f6b=function(_0x34528e,_0x482db5){_0x34528e=_0x34528e-0x0;var _0x2b4f16=_0xf6b8[_0x34528e];return _0x2b4f16;};'use strict';var _=require('lodash');var util=require(_0x8f6b('0x0'));var utils=require(_0x8f6b('0x1'));var queues={};function writeDB(_0x51cbe1){utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x4'),_0x51cbe1['uniqueid'],_0x51cbe1[_0x8f6b('0x5')],_0x51cbe1[_0x8f6b('0x6')],_0x51cbe1[_0x8f6b('0x7')],_0x51cbe1[_0x8f6b('0x8')],_0x51cbe1['accountcode'],_0x51cbe1[_0x8f6b('0x9')]));if(_0x51cbe1[_0x8f6b('0x6')]){utils[_0x8f6b('0xa')](_0x51cbe1['queue'])[_0x8f6b('0xb')](function(_0x27fcaa){if(_0x27fcaa){_0x51cbe1[_0x8f6b('0xc')]=_0x27fcaa[_0x8f6b('0xc')];}utils[_0x8f6b('0xd')](_0x8f6b('0xe'),_0x51cbe1);});}else{utils['request'](_0x8f6b('0xe'),_0x51cbe1);}if(_0x51cbe1[_0x8f6b('0xf')]){delete queues[_0x51cbe1[_0x8f6b('0xf')]];}else{delete queues[_0x51cbe1['uniqueid']];}}exports['queuecallerjoin']=function(_0x73fbe9){try{utils[_0x8f6b('0x10')](util[_0x8f6b('0x3')]('[%s][queues][queuecallerjoin]',_0x73fbe9[_0x8f6b('0x11')]),_0x73fbe9);utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x12'),_0x73fbe9['uniqueid'],_0x73fbe9[_0x8f6b('0x6')],_0x73fbe9['position']));queues[_0x73fbe9[_0x8f6b('0x11')]]=_[_0x8f6b('0x13')](_0x73fbe9,{'originalposition':_0x73fbe9[_0x8f6b('0x14')],'queuecallerjoinAt':utils[_0x8f6b('0x15')](),'mohtime':0x0});}catch(_0x46243e){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x17'),_0x73fbe9[_0x8f6b('0x11')]),_0x46243e);}};exports[_0x8f6b('0x18')]=function(_0x4eb8f6){try{if(!_[_0x8f6b('0x19')](queues[_0x4eb8f6['uniqueid']])){utils[_0x8f6b('0x10')](util['format']('[%s][queues][hangup]',_0x4eb8f6[_0x8f6b('0x11')]),_0x4eb8f6);if(queues[_0x4eb8f6[_0x8f6b('0x11')]]['queuecallerleaveAt']){if(!queues[_0x4eb8f6[_0x8f6b('0x11')]]['queuecallerabandon']&&!queues[_0x4eb8f6[_0x8f6b('0x11')]][_0x8f6b('0x1a')]){queues[_0x4eb8f6['uniqueid']][_0x8f6b('0x1b')]=!![];queues[_0x4eb8f6[_0x8f6b('0x11')]][_0x8f6b('0x1c')]=utils[_0x8f6b('0x15')]();queues[_0x4eb8f6['uniqueid']][_0x8f6b('0x9')]=_0x8f6b('0x1d');}utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x1e'),_0x4eb8f6[_0x8f6b('0x11')],queues[_0x4eb8f6[_0x8f6b('0x11')]]['name'],queues[_0x4eb8f6['uniqueid']][_0x8f6b('0x9')]));writeDB(queues[_0x4eb8f6[_0x8f6b('0x11')]]);}else if(queues[_0x4eb8f6[_0x8f6b('0x11')]]['transfereduniqueid']){utils['info'](util[_0x8f6b('0x3')](_0x8f6b('0x1f'),_0x4eb8f6[_0x8f6b('0x11')],queues[_0x4eb8f6['uniqueid']]['name'],queues[_0x4eb8f6[_0x8f6b('0x11')]][_0x8f6b('0xf')]));queues[queues[_0x4eb8f6[_0x8f6b('0x11')]][_0x8f6b('0xf')]]=queues[_0x4eb8f6[_0x8f6b('0x11')]];queues[queues[_0x4eb8f6[_0x8f6b('0x11')]][_0x8f6b('0xf')]][_0x8f6b('0x20')]=0x2;delete queues[_0x4eb8f6[_0x8f6b('0x11')]];}}}catch(_0x4cbd6e){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')]('[%s][queues][hangup]',_0x4eb8f6['uniqueid']),_0x4cbd6e);}};exports[_0x8f6b('0x21')]=function(_0x2c8075){try{utils['debug'](util[_0x8f6b('0x3')](_0x8f6b('0x22'),_0x2c8075[_0x8f6b('0x11')]),_0x2c8075);if(!_['isNil'](_0x2c8075[_0x8f6b('0x23')][_0x8f6b('0x24')])&&_0x2c8075[_0x8f6b('0x25')][_0x8f6b('0x26')]()!==_0x8f6b('0x27')){if(!_['isNil'](queues[_0x2c8075[_0x8f6b('0x11')]])){queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x28')]=![];queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x29')]=null;queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x1a')]=!![];queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x2a')]=utils[_0x8f6b('0x15')]();queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x9')]=_0x2c8075[_0x8f6b('0x25')][_0x8f6b('0x26')]();utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x2b'),_0x2c8075[_0x8f6b('0x11')],queues[_0x2c8075['uniqueid']]['name'],_0x2c8075[_0x8f6b('0x25')],queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x9')]));writeDB(queues[_0x2c8075[_0x8f6b('0x11')]]);}}else if(!_[_0x8f6b('0x19')](_0x2c8075[_0x8f6b('0x23')]['queueposition'])){if(!_[_0x8f6b('0x19')](queues[_0x2c8075['uniqueid']])&&!queues[_0x2c8075['uniqueid']][_0x8f6b('0x28')]){queues[_0x2c8075['uniqueid']][_0x8f6b('0x28')]=![];queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x29')]=null;queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x1a')]=!![];queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x2a')]=utils[_0x8f6b('0x15')]();queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x9')]=_0x8f6b('0x2c');utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x2d'),_0x2c8075[_0x8f6b('0x11')],queues[_0x2c8075[_0x8f6b('0x11')]][_0x8f6b('0x2e')],_0x2c8075[_0x8f6b('0x25')],queues[_0x2c8075[_0x8f6b('0x11')]]['queuecallerexitreason']));}}}catch(_0x4379e5){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x22'),_0x2c8075[_0x8f6b('0x11')]),_0x4379e5);}};exports[_0x8f6b('0x28')]=function(_0x30f668){try{if(!_[_0x8f6b('0x19')](queues[_0x30f668[_0x8f6b('0x11')]])){utils['debug'](util[_0x8f6b('0x3')]('[%s][queues][queuecallerabandon]',_0x30f668[_0x8f6b('0x11')]),_0x30f668);queues[_0x30f668['uniqueid']][_0x8f6b('0x1a')]=![];queues[_0x30f668[_0x8f6b('0x11')]][_0x8f6b('0x2a')]=null;queues[_0x30f668[_0x8f6b('0x11')]][_0x8f6b('0x28')]=!![];queues[_0x30f668[_0x8f6b('0x11')]][_0x8f6b('0x29')]=utils[_0x8f6b('0x15')]();queues[_0x30f668['uniqueid']][_0x8f6b('0x9')]='ABANDONED';utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x2f'),_0x30f668['uniqueid'],queues[_0x30f668[_0x8f6b('0x11')]][_0x8f6b('0x2e')],queues[_0x30f668[_0x8f6b('0x11')]][_0x8f6b('0x9')]));}}catch(_0x8bac8c){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x30'),_0x30f668[_0x8f6b('0x11')]),_0x8bac8c);}};exports[_0x8f6b('0x31')]=function(_0x1f2793){try{if(!_['isNil'](queues[_0x1f2793['uniqueid']])){utils['debug'](util[_0x8f6b('0x3')]('[%s][queues][queuecallerleave]',_0x1f2793[_0x8f6b('0x11')]),_0x1f2793);utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x32'),_0x1f2793['uniqueid'],queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x2e')],_0x1f2793[_0x8f6b('0x33')],_0x1f2793['connectedlinename']));queues[_0x1f2793[_0x8f6b('0x11')]]['queuecallerleave']=!![];queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x34')]=utils[_0x8f6b('0x15')]();queues[_0x1f2793[_0x8f6b('0x11')]]['holdtime']=utils[_0x8f6b('0x35')](queues[_0x1f2793[_0x8f6b('0x11')]]['queuecallerleaveAt'],queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x36')]);queues[_0x1f2793['uniqueid']][_0x8f6b('0x14')]=_0x1f2793['position'];queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x37')]=_0x1f2793[_0x8f6b('0x37')];queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x33')]=_0x1f2793[_0x8f6b('0x33')];queues[_0x1f2793[_0x8f6b('0x11')]][_0x8f6b('0x38')]=_0x1f2793[_0x8f6b('0x38')];}}catch(_0x12a485){utils[_0x8f6b('0x16')](util['format'](_0x8f6b('0x39'),_0x1f2793[_0x8f6b('0x11')]),_0x12a485);}};exports[_0x8f6b('0x3a')]=function(_0x524229){try{if(!_[_0x8f6b('0x19')](queues[_0x524229[_0x8f6b('0x11')]])){utils['debug'](util['format'](_0x8f6b('0x3b'),_0x524229[_0x8f6b('0x11')]),_0x524229);utils['info'](util['format'](_0x8f6b('0x3c'),_0x524229[_0x8f6b('0x11')],queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x2e')],_0x524229[_0x8f6b('0x3d')],_0x524229[_0x8f6b('0x3e')]));queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x28')]=![];queues[_0x524229['uniqueid']][_0x8f6b('0x28')]=![];queues[_0x524229['uniqueid']]['queuecallerabandonAt']=null;queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x1a')]=![];queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x9')]=null;queues[_0x524229[_0x8f6b('0x11')]]['queuecallerexitAt']=null;queues[_0x524229[_0x8f6b('0x11')]]['assigned']=!![];queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x3f')]=_0x524229[_0x8f6b('0x3e')];queues[_0x524229[_0x8f6b('0x11')]][_0x8f6b('0x7')]=_0x524229[_0x8f6b('0x3d')];}}catch(_0x568f68){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x3b'),_0x524229[_0x8f6b('0x11')]),_0x568f68);}};exports[_0x8f6b('0x40')]=function(_0x414815){try{if(!_[_0x8f6b('0x19')](queues[_0x414815[_0x8f6b('0x11')]])){if(queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x34')]){utils['debug'](util[_0x8f6b('0x3')](_0x8f6b('0x41'),_0x414815[_0x8f6b('0x11')]),_0x414815);queues[_0x414815['uniqueid']][_0x8f6b('0x28')]=![];queues[_0x414815['uniqueid']][_0x8f6b('0x28')]=![];queues[_0x414815['uniqueid']][_0x8f6b('0x29')]=null;queues[_0x414815[_0x8f6b('0x11')]]['queuecallerexit']=![];queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x2a')]=null;queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x42')]=!![];queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x7')]=_0x414815[_0x8f6b('0x3d')];queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x1b')]=!![];queues[_0x414815['uniqueid']]['queuecallercompleteAt']=utils[_0x8f6b('0x15')]();if(_0x414815['reason']==_0x8f6b('0x43')){if(!queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x43')]){queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x9')]=_0x8f6b('0x44');}}else{queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x9')]=_0x8f6b('0x45')+_0x414815[_0x8f6b('0x46')][_0x8f6b('0x26')]();}utils['info'](util['format'](_0x8f6b('0x47'),_0x414815[_0x8f6b('0x11')],queues[_0x414815['uniqueid']][_0x8f6b('0x2e')],_0x414815['membername'],queues[_0x414815[_0x8f6b('0x11')]][_0x8f6b('0x9')]));writeDB(queues[_0x414815[_0x8f6b('0x11')]]);}}}catch(_0x351aed){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x41'),_0x414815[_0x8f6b('0x11')]),_0x351aed);}};exports[_0x8f6b('0x48')]=function(_0x3f934d){try{if(!_[_0x8f6b('0x19')](queues[_0x3f934d[_0x8f6b('0x49')]])){utils[_0x8f6b('0x10')](util[_0x8f6b('0x3')](_0x8f6b('0x4a'),_0x3f934d['uniqueid']),_0x3f934d);queues[_0x3f934d[_0x8f6b('0x49')]][_0x8f6b('0x43')]=!![];queues[_0x3f934d[_0x8f6b('0x49')]][_0x8f6b('0x4b')]='BLIND';queues[_0x3f934d['transfereeuniqueid']][_0x8f6b('0x4c')]=_0x3f934d['extension'];queues[_0x3f934d[_0x8f6b('0x49')]][_0x8f6b('0x4d')]=_0x3f934d[_0x8f6b('0x49')];queues[_0x3f934d[_0x8f6b('0x49')]][_0x8f6b('0x9')]=_0x8f6b('0x4e');utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x4f'),_0x3f934d['uniqueid'],queues[_0x3f934d[_0x8f6b('0x49')]][_0x8f6b('0x2e')],_0x3f934d[_0x8f6b('0x49')],_0x3f934d[_0x8f6b('0x50')]));}}catch(_0x3b1ccb){utils['error'](util['format'](_0x8f6b('0x4a'),_0x3f934d['uniqueid']),_0x3b1ccb);}};exports['attendedtransfer']=function(_0x335b8a){try{utils[_0x8f6b('0x10')](util[_0x8f6b('0x3')](_0x8f6b('0x51'),_0x335b8a[_0x8f6b('0x52')]),_0x335b8a);if(_0x335b8a['origtransfereruniqueid']==_0x335b8a[_0x8f6b('0x53')]){if(!_['isNil'](queues[_0x335b8a[_0x8f6b('0x54')]])){utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x55'),_0x335b8a[_0x8f6b('0x52')],queues[_0x335b8a[_0x8f6b('0x54')]]['name'],_0x335b8a[_0x8f6b('0x56')]));queues[_0x335b8a[_0x8f6b('0x54')]]['transfer']=!![];queues[_0x335b8a[_0x8f6b('0x54')]][_0x8f6b('0x4b')]=_0x8f6b('0x57');queues[_0x335b8a[_0x8f6b('0x54')]]['transferexten']=_0x335b8a[_0x8f6b('0x56')];queues[_0x335b8a[_0x8f6b('0x54')]][_0x8f6b('0x4d')]=_0x335b8a['origtransfereruniqueid'];queues[_0x335b8a[_0x8f6b('0x54')]][_0x8f6b('0x9')]='ATTENDEDTRANSFER';}if(!_[_0x8f6b('0x19')](queues[_0x335b8a[_0x8f6b('0x53')]])){if(_0x335b8a[_0x8f6b('0x58')]&&queues[_0x335b8a['transfereelinkedid']]){queues[_0x335b8a[_0x8f6b('0x58')]]['queuecallerenterreason']=0x1;queues[_0x335b8a[_0x8f6b('0x49')]]=_['clone'](queues[_0x335b8a[_0x8f6b('0x58')]]);queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0xf')]=_0x335b8a['transfertargetuniqueid'];queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x20')]=0x2;queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x8')]=queues[_0x335b8a[_0x8f6b('0x54')]]['calleridnum'];queues[_0x335b8a['transfereeuniqueid']][_0x8f6b('0x59')]=queues[_0x335b8a[_0x8f6b('0x54')]][_0x8f6b('0x59')];queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x36')]=utils[_0x8f6b('0x15')]();queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x34')]=utils[_0x8f6b('0x15')]();queues[_0x335b8a['transfereeuniqueid']]['holdtime']=0x0;queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x5a')]=0x0;utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x5b'),_0x335b8a[_0x8f6b('0x52')],queues[_0x335b8a['transfereeuniqueid']][_0x8f6b('0x2e')],queues[_0x335b8a['transfereeuniqueid']]['calleridnum'],queues[_0x335b8a[_0x8f6b('0x49')]][_0x8f6b('0x59')]));}else{utils['info'](util[_0x8f6b('0x3')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x335b8a['origtransfereruniqueid'],queues[_0x335b8a['origtransfererlinkedid']][_0x8f6b('0x2e')],_0x335b8a[_0x8f6b('0x54')]));queues[_0x335b8a[_0x8f6b('0x53')]]['transfereduniqueid']=_0x335b8a['secondtransfererlinkedid'];}}}else if(_0x335b8a[_0x8f6b('0x5c')]==_0x335b8a['secondtransfererlinkedid']){if(!_[_0x8f6b('0x19')](queues[_0x335b8a[_0x8f6b('0x53')]])){utils[_0x8f6b('0x2')](util['format'](_0x8f6b('0x5d'),_0x335b8a[_0x8f6b('0x52')],queues[_0x335b8a['origtransfererlinkedid']][_0x8f6b('0x2e')],_0x335b8a['secondtransfereruniqueid'],_0x335b8a[_0x8f6b('0x5e')]));queues[_0x335b8a[_0x8f6b('0x53')]]['transfer']=!![];queues[_0x335b8a[_0x8f6b('0x53')]][_0x8f6b('0x4b')]='ATTENDED';queues[_0x335b8a[_0x8f6b('0x53')]][_0x8f6b('0x4c')]=_0x335b8a[_0x8f6b('0x5e')];queues[_0x335b8a[_0x8f6b('0x53')]][_0x8f6b('0x4d')]=_0x335b8a[_0x8f6b('0x5c')];queues[_0x335b8a[_0x8f6b('0x53')]][_0x8f6b('0x9')]='ATTENDEDTRANSFER';}if(!_[_0x8f6b('0x19')](queues[_0x335b8a['secondtransfererlinkedid']])){if(_0x335b8a[_0x8f6b('0x5f')]&&queues[_0x335b8a[_0x8f6b('0x5f')]]){queues[_0x335b8a[_0x8f6b('0x5f')]]['queuecallerenterreason']=0x1;queues[_0x335b8a[_0x8f6b('0x60')]]=_[_0x8f6b('0x61')](queues[_0x335b8a[_0x8f6b('0x5f')]]);queues[_0x335b8a[_0x8f6b('0x60')]]['transfereduniqueid']=_0x335b8a['transfertargetuniqueid'];queues[_0x335b8a[_0x8f6b('0x60')]][_0x8f6b('0x20')]=0x2;queues[_0x335b8a[_0x8f6b('0x60')]][_0x8f6b('0x8')]=queues[_0x335b8a[_0x8f6b('0x53')]][_0x8f6b('0x8')];queues[_0x335b8a[_0x8f6b('0x60')]]['calleridname']=queues[_0x335b8a['origtransfererlinkedid']][_0x8f6b('0x59')];queues[_0x335b8a['transfertargetuniqueid']][_0x8f6b('0x36')]=utils[_0x8f6b('0x15')]();queues[_0x335b8a[_0x8f6b('0x60')]][_0x8f6b('0x34')]=utils['now']();queues[_0x335b8a['transfertargetuniqueid']][_0x8f6b('0x62')]=0x0;queues[_0x335b8a[_0x8f6b('0x60')]][_0x8f6b('0x5a')]=0x0;utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x63'),_0x335b8a[_0x8f6b('0x52')],queues[_0x335b8a[_0x8f6b('0x60')]][_0x8f6b('0x2e')],queues[_0x335b8a['transfertargetuniqueid']][_0x8f6b('0xf')],queues[_0x335b8a['transfertargetuniqueid']][_0x8f6b('0x8')],queues[_0x335b8a[_0x8f6b('0x60')]]['calleridname']));}else{utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x64'),_0x335b8a['origtransfereruniqueid'],queues[_0x335b8a['secondtransfererlinkedid']][_0x8f6b('0x2e')],_0x335b8a[_0x8f6b('0x53')]));queues[_0x335b8a['secondtransfererlinkedid']]['transfereduniqueid']=_0x335b8a[_0x8f6b('0x53')];}}}}catch(_0x203378){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x51'),_0x335b8a[_0x8f6b('0x52')]),_0x203378);}};exports['musiconholdstart']=function(_0x2bcb5e){try{if(!_[_0x8f6b('0x19')](queues[_0x2bcb5e[_0x8f6b('0x11')]])){utils['debug'](util[_0x8f6b('0x3')](_0x8f6b('0x65'),_0x2bcb5e[_0x8f6b('0x11')]),_0x2bcb5e);queues[_0x2bcb5e[_0x8f6b('0x11')]][_0x8f6b('0x66')]=utils[_0x8f6b('0x15')]();utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x67'),_0x2bcb5e[_0x8f6b('0x11')],queues[_0x2bcb5e[_0x8f6b('0x11')]][_0x8f6b('0x2e')],queues[_0x2bcb5e[_0x8f6b('0x11')]][_0x8f6b('0x66')]));}}catch(_0x250ca3){utils['error'](util[_0x8f6b('0x3')](_0x8f6b('0x65'),_0x2bcb5e['uniqueid']),_0x250ca3);}};exports['musiconholdstop']=function(_0x1c0c04){try{if(!_[_0x8f6b('0x19')](queues[_0x1c0c04[_0x8f6b('0x11')]])){if(!_[_0x8f6b('0x19')](queues[_0x1c0c04[_0x8f6b('0x11')]]['musiconholdstartAt'])){utils[_0x8f6b('0x10')](util[_0x8f6b('0x3')]('[%s][queues][musiconholdstop]',_0x1c0c04[_0x8f6b('0x11')]),_0x1c0c04);queues[_0x1c0c04[_0x8f6b('0x11')]][_0x8f6b('0x5a')]+=utils[_0x8f6b('0x35')](utils[_0x8f6b('0x15')](),queues[_0x1c0c04[_0x8f6b('0x11')]]['musiconholdstartAt']);utils[_0x8f6b('0x2')](util[_0x8f6b('0x3')](_0x8f6b('0x68'),_0x1c0c04[_0x8f6b('0x11')],queues[_0x1c0c04[_0x8f6b('0x11')]][_0x8f6b('0x2e')],queues[_0x1c0c04[_0x8f6b('0x11')]]['mohtime']));delete queues[_0x1c0c04['uniqueid']][_0x8f6b('0x66')];}}}catch(_0x918e1){utils[_0x8f6b('0x16')](util[_0x8f6b('0x3')](_0x8f6b('0x69'),_0x1c0c04[_0x8f6b('0x11')]),_0x918e1);}};