server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe4d9=['[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','accountcode','agentcomplete','queuecallercomplete','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][agentcomplete]','transfereeuniqueid','[%s][queues][blindtransfer]','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','transfertype','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','holdtime','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','queuecallerjoin','debug','format','position','now','error','[%s][queues][queuecallerjoin]','hangup','isNil','[%s][queues][hangup]','queuecallercompleteAt','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','queuecallerexit','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','name','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','diffTime','queuecallerleaveAt','count','connectedlinename','agentconnect'];(function(_0x158f01,_0x12af3e){var _0x5ef74e=function(_0x5e7adc){while(--_0x5e7adc){_0x158f01['push'](_0x158f01['shift']());}};_0x5ef74e(++_0x12af3e);}(_0xe4d9,0x9b));var _0x9e4d=function(_0x1c71f8,_0x52799e){_0x1c71f8=_0x1c71f8-0x0;var _0x49a0a3=_0xe4d9[_0x1c71f8];return _0x49a0a3;};'use strict';var _=require('lodash');var util=require(_0x9e4d('0x0'));var utils=require(_0x9e4d('0x1'));var queues={};function writeDB(_0x1fa328){utils[_0x9e4d('0x2')](util['format'](_0x9e4d('0x3'),_0x1fa328['uniqueid'],_0x1fa328[_0x9e4d('0x4')],_0x1fa328[_0x9e4d('0x5')],_0x1fa328[_0x9e4d('0x6')],_0x1fa328[_0x9e4d('0x7')],_0x1fa328['accountcode'],_0x1fa328[_0x9e4d('0x8')]));if(_0x1fa328[_0x9e4d('0x5')]){utils[_0x9e4d('0x9')](_0x1fa328[_0x9e4d('0x5')])[_0x9e4d('0xa')](function(_0x1e189a){if(_0x1e189a){_0x1fa328[_0x9e4d('0xb')]=_0x1e189a[_0x9e4d('0xb')];}utils[_0x9e4d('0xc')]('CreateVoiceQueueReport',_0x1fa328);});}else{utils['request'](_0x9e4d('0xd'),_0x1fa328);}if(_0x1fa328[_0x9e4d('0xe')]){delete queues[_0x1fa328[_0x9e4d('0xe')]];}else{delete queues[_0x1fa328[_0x9e4d('0xf')]];}}exports[_0x9e4d('0x10')]=function(_0x260a7c){try{utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')]('[%s][queues][queuecallerjoin]',_0x260a7c[_0x9e4d('0xf')]),_0x260a7c);utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x260a7c[_0x9e4d('0xf')],_0x260a7c[_0x9e4d('0x5')],_0x260a7c[_0x9e4d('0x13')]));queues[_0x260a7c[_0x9e4d('0xf')]]=_['assign'](_0x260a7c,{'originalposition':_0x260a7c[_0x9e4d('0x13')],'queuecallerjoinAt':utils[_0x9e4d('0x14')](),'mohtime':0x0});}catch(_0x1bae64){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x16'),_0x260a7c[_0x9e4d('0xf')]),_0x1bae64);}};exports[_0x9e4d('0x17')]=function(_0x284ea9){try{if(!_[_0x9e4d('0x18')](queues[_0x284ea9[_0x9e4d('0xf')]])){utils[_0x9e4d('0x11')](util['format'](_0x9e4d('0x19'),_0x284ea9[_0x9e4d('0xf')]),_0x284ea9);if(queues[_0x284ea9[_0x9e4d('0xf')]]['queuecallerleaveAt']){if(!queues[_0x284ea9['uniqueid']]['queuecallerabandon']&&!queues[_0x284ea9['uniqueid']]['queuecallerexit']){queues[_0x284ea9[_0x9e4d('0xf')]]['queuecallercomplete']=!![];queues[_0x284ea9[_0x9e4d('0xf')]][_0x9e4d('0x1a')]=utils['now']();queues[_0x284ea9[_0x9e4d('0xf')]]['queuecallerexitreason']='COMPLETEDBYAGENT';}utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x1b'),_0x284ea9[_0x9e4d('0xf')],queues[_0x284ea9[_0x9e4d('0xf')]]['name'],queues[_0x284ea9['uniqueid']][_0x9e4d('0x8')]));writeDB(queues[_0x284ea9[_0x9e4d('0xf')]]);}else if(queues[_0x284ea9[_0x9e4d('0xf')]][_0x9e4d('0xe')]){utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x1c'),_0x284ea9[_0x9e4d('0xf')],queues[_0x284ea9[_0x9e4d('0xf')]]['name'],queues[_0x284ea9['uniqueid']][_0x9e4d('0xe')]));queues[queues[_0x284ea9['uniqueid']][_0x9e4d('0xe')]]=queues[_0x284ea9[_0x9e4d('0xf')]];queues[queues[_0x284ea9[_0x9e4d('0xf')]][_0x9e4d('0xe')]][_0x9e4d('0x1d')]=0x2;delete queues[_0x284ea9['uniqueid']];}}}catch(_0x1bb6b0){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')]('[%s][queues][hangup]',_0x284ea9[_0x9e4d('0xf')]),_0x1bb6b0);}};exports[_0x9e4d('0x1e')]=function(_0x1b784a){try{utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')]('[%s][queues][varset]',_0x1b784a[_0x9e4d('0xf')]),_0x1b784a);if(!_[_0x9e4d('0x18')](_0x1b784a[_0x9e4d('0x1f')][_0x9e4d('0x20')])&&_0x1b784a[_0x9e4d('0x21')][_0x9e4d('0x22')]()!==_0x9e4d('0x23')){if(!_[_0x9e4d('0x18')](queues[_0x1b784a[_0x9e4d('0xf')]])){queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x24')]=![];queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x25')]=null;queues[_0x1b784a['uniqueid']][_0x9e4d('0x26')]=!![];queues[_0x1b784a['uniqueid']]['queuecallerexitAt']=utils['now']();queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x8')]=_0x1b784a[_0x9e4d('0x21')]['toUpperCase']();utils['info'](util[_0x9e4d('0x12')](_0x9e4d('0x27'),_0x1b784a[_0x9e4d('0xf')],queues[_0x1b784a['uniqueid']]['name'],_0x1b784a[_0x9e4d('0x21')],queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x8')]));writeDB(queues[_0x1b784a[_0x9e4d('0xf')]]);}}else if(!_[_0x9e4d('0x18')](_0x1b784a['variable']['queueposition'])){if(!_[_0x9e4d('0x18')](queues[_0x1b784a['uniqueid']])&&!queues[_0x1b784a['uniqueid']][_0x9e4d('0x24')]){queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x24')]=![];queues[_0x1b784a[_0x9e4d('0xf')]]['queuecallerabandonAt']=null;queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x26')]=!![];queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x28')]=utils[_0x9e4d('0x14')]();queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x8')]=_0x9e4d('0x29');utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x2a'),_0x1b784a[_0x9e4d('0xf')],queues[_0x1b784a[_0x9e4d('0xf')]][_0x9e4d('0x2b')],_0x1b784a[_0x9e4d('0x21')],queues[_0x1b784a[_0x9e4d('0xf')]]['queuecallerexitreason']));}}}catch(_0x2b4c04){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x2c'),_0x1b784a[_0x9e4d('0xf')]),_0x2b4c04);}};exports[_0x9e4d('0x24')]=function(_0x2361af){try{if(!_[_0x9e4d('0x18')](queues[_0x2361af[_0x9e4d('0xf')]])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x2d'),_0x2361af[_0x9e4d('0xf')]),_0x2361af);queues[_0x2361af[_0x9e4d('0xf')]][_0x9e4d('0x26')]=![];queues[_0x2361af[_0x9e4d('0xf')]][_0x9e4d('0x28')]=null;queues[_0x2361af[_0x9e4d('0xf')]]['queuecallerabandon']=!![];queues[_0x2361af[_0x9e4d('0xf')]][_0x9e4d('0x25')]=utils[_0x9e4d('0x14')]();queues[_0x2361af[_0x9e4d('0xf')]]['queuecallerexitreason']=_0x9e4d('0x2e');utils[_0x9e4d('0x2')](util['format'](_0x9e4d('0x2f'),_0x2361af[_0x9e4d('0xf')],queues[_0x2361af['uniqueid']][_0x9e4d('0x2b')],queues[_0x2361af['uniqueid']]['queuecallerexitreason']));}}catch(_0x2bf154){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x2d'),_0x2361af['uniqueid']),_0x2bf154);}};exports[_0x9e4d('0x30')]=function(_0x45dc0b){try{if(!_[_0x9e4d('0x18')](queues[_0x45dc0b['uniqueid']])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x31'),_0x45dc0b[_0x9e4d('0xf')]),_0x45dc0b);utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x32'),_0x45dc0b[_0x9e4d('0xf')],queues[_0x45dc0b[_0x9e4d('0xf')]][_0x9e4d('0x2b')],_0x45dc0b[_0x9e4d('0x33')],_0x45dc0b['connectedlinename']));queues[_0x45dc0b[_0x9e4d('0xf')]]['queuecallerleave']=!![];queues[_0x45dc0b[_0x9e4d('0xf')]]['queuecallerleaveAt']=utils[_0x9e4d('0x14')]();queues[_0x45dc0b[_0x9e4d('0xf')]]['holdtime']=utils[_0x9e4d('0x34')](queues[_0x45dc0b['uniqueid']][_0x9e4d('0x35')],queues[_0x45dc0b['uniqueid']]['queuecallerjoinAt']);queues[_0x45dc0b[_0x9e4d('0xf')]][_0x9e4d('0x13')]=_0x45dc0b[_0x9e4d('0x13')];queues[_0x45dc0b[_0x9e4d('0xf')]][_0x9e4d('0x36')]=_0x45dc0b[_0x9e4d('0x36')];queues[_0x45dc0b['uniqueid']][_0x9e4d('0x33')]=_0x45dc0b[_0x9e4d('0x33')];queues[_0x45dc0b['uniqueid']]['connectedlinename']=_0x45dc0b[_0x9e4d('0x37')];}}catch(_0x5ecf71){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x31'),_0x45dc0b[_0x9e4d('0xf')]),_0x5ecf71);}};exports[_0x9e4d('0x38')]=function(_0x75cfcb){try{if(!_[_0x9e4d('0x18')](queues[_0x75cfcb['uniqueid']])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x39'),_0x75cfcb['uniqueid']),_0x75cfcb);utils[_0x9e4d('0x2')](util['format'](_0x9e4d('0x3a'),_0x75cfcb[_0x9e4d('0xf')],queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x2b')],_0x75cfcb[_0x9e4d('0x3b')],_0x75cfcb['destaccountcode']));queues[_0x75cfcb[_0x9e4d('0xf')]]['queuecallerabandon']=![];queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x24')]=![];queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x25')]=null;queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x26')]=![];queues[_0x75cfcb[_0x9e4d('0xf')]]['queuecallerexitreason']=null;queues[_0x75cfcb['uniqueid']]['queuecallerexitAt']=null;queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x3c')]=!![];queues[_0x75cfcb[_0x9e4d('0xf')]][_0x9e4d('0x3d')]=_0x75cfcb['destaccountcode'];queues[_0x75cfcb[_0x9e4d('0xf')]]['lastAssignedTo']=_0x75cfcb[_0x9e4d('0x3b')];}}catch(_0x36c5aa){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x39'),_0x75cfcb['uniqueid']),_0x36c5aa);}};exports[_0x9e4d('0x3e')]=function(_0x36784d){try{if(!_[_0x9e4d('0x18')](queues[_0x36784d[_0x9e4d('0xf')]])){if(queues[_0x36784d['uniqueid']]['queuecallerleaveAt']){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')]('[%s][queues][agentcomplete]',_0x36784d['uniqueid']),_0x36784d);queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x24')]=![];queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x24')]=![];queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x25')]=null;queues[_0x36784d['uniqueid']][_0x9e4d('0x26')]=![];queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x28')]=null;queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x3c')]=!![];queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x6')]=_0x36784d[_0x9e4d('0x3b')];queues[_0x36784d['uniqueid']][_0x9e4d('0x3f')]=!![];queues[_0x36784d[_0x9e4d('0xf')]]['queuecallercompleteAt']=utils['now']();if(_0x36784d[_0x9e4d('0x40')]==_0x9e4d('0x41')){if(!queues[_0x36784d[_0x9e4d('0xf')]]['transfer']){queues[_0x36784d['uniqueid']]['queuecallerexitreason']=_0x9e4d('0x42');}}else{queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x8')]=_0x9e4d('0x43')+_0x36784d[_0x9e4d('0x40')][_0x9e4d('0x22')]();}utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x44'),_0x36784d['uniqueid'],queues[_0x36784d[_0x9e4d('0xf')]]['name'],_0x36784d[_0x9e4d('0x3b')],queues[_0x36784d[_0x9e4d('0xf')]][_0x9e4d('0x8')]));writeDB(queues[_0x36784d['uniqueid']]);}}}catch(_0x199b86){utils['error'](util[_0x9e4d('0x12')](_0x9e4d('0x45'),_0x36784d['uniqueid']),_0x199b86);}};exports['blindtransfer']=function(_0x5ada9c){try{if(!_[_0x9e4d('0x18')](queues[_0x5ada9c[_0x9e4d('0x46')]])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x47'),_0x5ada9c[_0x9e4d('0xf')]),_0x5ada9c);queues[_0x5ada9c[_0x9e4d('0x46')]][_0x9e4d('0x41')]=!![];queues[_0x5ada9c['transfereeuniqueid']]['transfertype']=_0x9e4d('0x48');queues[_0x5ada9c[_0x9e4d('0x46')]][_0x9e4d('0x49')]=_0x5ada9c['extension'];queues[_0x5ada9c['transfereeuniqueid']][_0x9e4d('0x4a')]=_0x5ada9c['transfereeuniqueid'];queues[_0x5ada9c[_0x9e4d('0x46')]][_0x9e4d('0x8')]=_0x9e4d('0x4b');utils[_0x9e4d('0x2')](util['format'](_0x9e4d('0x4c'),_0x5ada9c[_0x9e4d('0xf')],queues[_0x5ada9c['transfereeuniqueid']][_0x9e4d('0x2b')],_0x5ada9c[_0x9e4d('0x46')],_0x5ada9c[_0x9e4d('0x4d')]));}}catch(_0x5e11c9){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x47'),_0x5ada9c[_0x9e4d('0xf')]),_0x5e11c9);}};exports[_0x9e4d('0x4e')]=function(_0x242fdf){try{utils['debug'](util[_0x9e4d('0x12')]('[%s][queues][attendedtransfer]',_0x242fdf[_0x9e4d('0x4f')]),_0x242fdf);if(_0x242fdf['origtransfereruniqueid']==_0x242fdf[_0x9e4d('0x50')]){if(!_[_0x9e4d('0x18')](queues[_0x242fdf[_0x9e4d('0x51')]])){utils['info'](util[_0x9e4d('0x12')]('[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x242fdf[_0x9e4d('0x4f')],queues[_0x242fdf['secondtransfererlinkedid']][_0x9e4d('0x2b')],_0x242fdf[_0x9e4d('0x52')]));queues[_0x242fdf['secondtransfererlinkedid']][_0x9e4d('0x41')]=!![];queues[_0x242fdf[_0x9e4d('0x51')]][_0x9e4d('0x53')]=_0x9e4d('0x54');queues[_0x242fdf[_0x9e4d('0x51')]][_0x9e4d('0x49')]=_0x242fdf[_0x9e4d('0x52')];queues[_0x242fdf['secondtransfererlinkedid']][_0x9e4d('0x4a')]=_0x242fdf[_0x9e4d('0x4f')];queues[_0x242fdf['secondtransfererlinkedid']][_0x9e4d('0x8')]=_0x9e4d('0x55');}if(!_[_0x9e4d('0x18')](queues[_0x242fdf[_0x9e4d('0x50')]])){if(_0x242fdf[_0x9e4d('0x56')]&&queues[_0x242fdf[_0x9e4d('0x56')]]){queues[_0x242fdf[_0x9e4d('0x56')]][_0x9e4d('0x1d')]=0x1;queues[_0x242fdf[_0x9e4d('0x46')]]=_[_0x9e4d('0x57')](queues[_0x242fdf[_0x9e4d('0x56')]]);queues[_0x242fdf['transfereeuniqueid']][_0x9e4d('0xe')]=_0x242fdf[_0x9e4d('0x58')];queues[_0x242fdf['transfereeuniqueid']]['queuecallerenterreason']=0x2;queues[_0x242fdf[_0x9e4d('0x46')]]['calleridnum']=queues[_0x242fdf['secondtransfererlinkedid']][_0x9e4d('0x7')];queues[_0x242fdf['transfereeuniqueid']][_0x9e4d('0x59')]=queues[_0x242fdf[_0x9e4d('0x51')]][_0x9e4d('0x59')];queues[_0x242fdf['transfereeuniqueid']][_0x9e4d('0x5a')]=utils[_0x9e4d('0x14')]();queues[_0x242fdf[_0x9e4d('0x46')]][_0x9e4d('0x35')]=utils[_0x9e4d('0x14')]();queues[_0x242fdf[_0x9e4d('0x46')]][_0x9e4d('0x5b')]=0x0;queues[_0x242fdf[_0x9e4d('0x46')]][_0x9e4d('0x5c')]=0x0;utils[_0x9e4d('0x2')](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s',_0x242fdf['origtransfereruniqueid'],queues[_0x242fdf[_0x9e4d('0x46')]]['name'],queues[_0x242fdf[_0x9e4d('0x46')]][_0x9e4d('0x7')],queues[_0x242fdf[_0x9e4d('0x46')]][_0x9e4d('0x59')]));}else{utils['info'](util[_0x9e4d('0x12')](_0x9e4d('0x5d'),_0x242fdf['origtransfereruniqueid'],queues[_0x242fdf['origtransfererlinkedid']][_0x9e4d('0x2b')],_0x242fdf[_0x9e4d('0x51')]));queues[_0x242fdf['origtransfererlinkedid']][_0x9e4d('0xe')]=_0x242fdf['secondtransfererlinkedid'];}}}else if(_0x242fdf[_0x9e4d('0x5e')]==_0x242fdf['secondtransfererlinkedid']){if(!_[_0x9e4d('0x18')](queues[_0x242fdf[_0x9e4d('0x50')]])){utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x5f'),_0x242fdf[_0x9e4d('0x4f')],queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x2b')],_0x242fdf[_0x9e4d('0x5e')],_0x242fdf[_0x9e4d('0x60')]));queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x41')]=!![];queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x53')]='ATTENDED';queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x49')]=_0x242fdf[_0x9e4d('0x60')];queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x4a')]=_0x242fdf[_0x9e4d('0x5e')];queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x8')]=_0x9e4d('0x55');}if(!_['isNil'](queues[_0x242fdf[_0x9e4d('0x51')]])){if(_0x242fdf[_0x9e4d('0x61')]&&queues[_0x242fdf[_0x9e4d('0x61')]]){queues[_0x242fdf['transfertargetlinkedid']]['queuecallerenterreason']=0x1;queues[_0x242fdf[_0x9e4d('0x58')]]=_[_0x9e4d('0x57')](queues[_0x242fdf[_0x9e4d('0x61')]]);queues[_0x242fdf[_0x9e4d('0x58')]][_0x9e4d('0xe')]=_0x242fdf[_0x9e4d('0x58')];queues[_0x242fdf[_0x9e4d('0x58')]][_0x9e4d('0x1d')]=0x2;queues[_0x242fdf[_0x9e4d('0x58')]]['calleridnum']=queues[_0x242fdf[_0x9e4d('0x50')]]['calleridnum'];queues[_0x242fdf['transfertargetuniqueid']]['calleridname']=queues[_0x242fdf[_0x9e4d('0x50')]][_0x9e4d('0x59')];queues[_0x242fdf[_0x9e4d('0x58')]]['queuecallerjoinAt']=utils[_0x9e4d('0x14')]();queues[_0x242fdf[_0x9e4d('0x58')]]['queuecallerleaveAt']=utils['now']();queues[_0x242fdf['transfertargetuniqueid']]['holdtime']=0x0;queues[_0x242fdf[_0x9e4d('0x58')]][_0x9e4d('0x5c')]=0x0;utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x62'),_0x242fdf[_0x9e4d('0x4f')],queues[_0x242fdf[_0x9e4d('0x58')]][_0x9e4d('0x2b')],queues[_0x242fdf[_0x9e4d('0x58')]]['transfereduniqueid'],queues[_0x242fdf[_0x9e4d('0x58')]][_0x9e4d('0x7')],queues[_0x242fdf[_0x9e4d('0x58')]]['calleridname']));}else{utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x5d'),_0x242fdf[_0x9e4d('0x4f')],queues[_0x242fdf[_0x9e4d('0x51')]][_0x9e4d('0x2b')],_0x242fdf[_0x9e4d('0x50')]));queues[_0x242fdf[_0x9e4d('0x51')]][_0x9e4d('0xe')]=_0x242fdf[_0x9e4d('0x50')];}}}}catch(_0x22fb98){utils['error'](util['format']('[%s][queues][attendedtransfer]',_0x242fdf[_0x9e4d('0x4f')]),_0x22fb98);}};exports[_0x9e4d('0x63')]=function(_0x46a6f4){try{if(!_[_0x9e4d('0x18')](queues[_0x46a6f4['uniqueid']])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x64'),_0x46a6f4[_0x9e4d('0xf')]),_0x46a6f4);queues[_0x46a6f4[_0x9e4d('0xf')]][_0x9e4d('0x65')]=utils[_0x9e4d('0x14')]();utils[_0x9e4d('0x2')](util['format'](_0x9e4d('0x66'),_0x46a6f4[_0x9e4d('0xf')],queues[_0x46a6f4[_0x9e4d('0xf')]][_0x9e4d('0x2b')],queues[_0x46a6f4[_0x9e4d('0xf')]][_0x9e4d('0x65')]));}}catch(_0x2d8604){utils[_0x9e4d('0x15')](util[_0x9e4d('0x12')](_0x9e4d('0x64'),_0x46a6f4[_0x9e4d('0xf')]),_0x2d8604);}};exports[_0x9e4d('0x67')]=function(_0x217ec4){try{if(!_['isNil'](queues[_0x217ec4[_0x9e4d('0xf')]])){if(!_[_0x9e4d('0x18')](queues[_0x217ec4[_0x9e4d('0xf')]][_0x9e4d('0x65')])){utils[_0x9e4d('0x11')](util[_0x9e4d('0x12')](_0x9e4d('0x68'),_0x217ec4[_0x9e4d('0xf')]),_0x217ec4);queues[_0x217ec4['uniqueid']][_0x9e4d('0x5c')]+=utils[_0x9e4d('0x34')](utils['now'](),queues[_0x217ec4[_0x9e4d('0xf')]][_0x9e4d('0x65')]);utils[_0x9e4d('0x2')](util[_0x9e4d('0x12')](_0x9e4d('0x69'),_0x217ec4['uniqueid'],queues[_0x217ec4[_0x9e4d('0xf')]][_0x9e4d('0x2b')],queues[_0x217ec4[_0x9e4d('0xf')]][_0x9e4d('0x5c')]));delete queues[_0x217ec4[_0x9e4d('0xf')]][_0x9e4d('0x65')];}}}catch(_0x2505f3){utils['error'](util[_0x9e4d('0x12')](_0x9e4d('0x68'),_0x217ec4['uniqueid']),_0x2505f3);}};