a28cbd5d3041cd87973f85f35db4039365849ce6
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xf40b=['queuecallerabandonAt','queuecallerexitAt','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerleave]','connectedlinename','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','destaccountcode','membername','agentcomplete','[%s][queues][agentcomplete]','assigned','queuecallercomplete','reason','transfer','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','transfertype','BLIND','extension','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][blindtransfer]','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDEDTRANSFER','origtransfererlinkedid','transfereelinkedid','clone','transfertargetuniqueid','calleridnum','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','ATTENDED','transferexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','accountcode','queuecallerexitreason','getVoiceQueueByName','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','format','[%s][queues][queuecallerjoin]','position','now','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','variable','queuestatus','value','CONTINUE'];(function(_0x48d6a3,_0x37c848){var _0x38bfa0=function(_0x3fba2e){while(--_0x3fba2e){_0x48d6a3['push'](_0x48d6a3['shift']());}};_0x38bfa0(++_0x37c848);}(_0xf40b,0xb0));var _0xbf40=function(_0x312b06,_0x5ad05e){_0x312b06=_0x312b06-0x0;var _0x54dd60=_0xf40b[_0x312b06];return _0x54dd60;};'use strict';var _=require('lodash');var util=require(_0xbf40('0x0'));var utils=require(_0xbf40('0x1'));var queues={};function writeDB(_0x109377){utils[_0xbf40('0x2')](util['format'](_0xbf40('0x3'),_0x109377[_0xbf40('0x4')],_0x109377[_0xbf40('0x5')],_0x109377[_0xbf40('0x6')],_0x109377[_0xbf40('0x7')],_0x109377['calleridnum'],_0x109377[_0xbf40('0x8')],_0x109377[_0xbf40('0x9')]));if(_0x109377[_0xbf40('0x6')]){utils[_0xbf40('0xa')](_0x109377[_0xbf40('0x6')])['then'](function(_0x5f525c){if(_0x5f525c){_0x109377[_0xbf40('0xb')]=_0x5f525c[_0xbf40('0xb')];}utils[_0xbf40('0xc')](_0xbf40('0xd'),_0x109377);});}else{utils[_0xbf40('0xc')](_0xbf40('0xd'),_0x109377);}if(_0x109377[_0xbf40('0xe')]){delete queues[_0x109377['transfereduniqueid']];}else{delete queues[_0x109377[_0xbf40('0x4')]];}}exports[_0xbf40('0xf')]=function(_0x40ee4a){try{utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x12'),_0x40ee4a[_0xbf40('0x4')]),_0x40ee4a);utils[_0xbf40('0x2')](util['format']('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x40ee4a[_0xbf40('0x4')],_0x40ee4a[_0xbf40('0x6')],_0x40ee4a[_0xbf40('0x13')]));queues[_0x40ee4a[_0xbf40('0x4')]]=_['assign'](_0x40ee4a,{'originalposition':_0x40ee4a[_0xbf40('0x13')],'queuecallerjoinAt':utils[_0xbf40('0x14')](),'mohtime':0x0});}catch(_0x3965f6){utils[_0xbf40('0x15')](util[_0xbf40('0x11')](_0xbf40('0x12'),_0x40ee4a[_0xbf40('0x4')]),_0x3965f6);}};exports[_0xbf40('0x16')]=function(_0x54c517){try{if(!_[_0xbf40('0x17')](queues[_0x54c517[_0xbf40('0x4')]])){utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x18'),_0x54c517[_0xbf40('0x4')]),_0x54c517);if(queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x19')]){if(!queues[_0x54c517['uniqueid']][_0xbf40('0x1a')]&&!queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x1b')]){queues[_0x54c517[_0xbf40('0x4')]]['queuecallercomplete']=!![];queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x1c')]=utils[_0xbf40('0x14')]();queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x9')]=_0xbf40('0x1d');}utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x1e'),_0x54c517[_0xbf40('0x4')],queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x1f')],queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x9')]));writeDB(queues[_0x54c517[_0xbf40('0x4')]]);}else if(queues[_0x54c517[_0xbf40('0x4')]]['transfereduniqueid']){utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x20'),_0x54c517[_0xbf40('0x4')],queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0x1f')],queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0xe')]));queues[queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0xe')]]=queues[_0x54c517[_0xbf40('0x4')]];queues[queues[_0x54c517[_0xbf40('0x4')]][_0xbf40('0xe')]][_0xbf40('0x21')]=0x2;delete queues[_0x54c517['uniqueid']];}}}catch(_0x17a29a){utils['error'](util[_0xbf40('0x11')](_0xbf40('0x18'),_0x54c517[_0xbf40('0x4')]),_0x17a29a);}};exports['varset']=function(_0x2f8730){try{utils[_0xbf40('0x10')](util[_0xbf40('0x11')]('[%s][queues][varset]',_0x2f8730[_0xbf40('0x4')]),_0x2f8730);if(!_['isNil'](_0x2f8730[_0xbf40('0x22')][_0xbf40('0x23')])&&_0x2f8730[_0xbf40('0x24')]['toUpperCase']()!==_0xbf40('0x25')){if(!_[_0xbf40('0x17')](queues[_0x2f8730[_0xbf40('0x4')]])){queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x1a')]=![];queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x26')]=null;queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x1b')]=!![];queues[_0x2f8730['uniqueid']][_0xbf40('0x27')]=utils[_0xbf40('0x14')]();queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x9')]=_0x2f8730['value'][_0xbf40('0x28')]();utils['info'](util[_0xbf40('0x11')](_0xbf40('0x29'),_0x2f8730[_0xbf40('0x4')],queues[_0x2f8730['uniqueid']][_0xbf40('0x1f')],_0x2f8730[_0xbf40('0x24')],queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x9')]));writeDB(queues[_0x2f8730[_0xbf40('0x4')]]);}}else if(!_['isNil'](_0x2f8730[_0xbf40('0x22')][_0xbf40('0x2a')])){if(!_[_0xbf40('0x17')](queues[_0x2f8730['uniqueid']])&&!queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x1a')]){queues[_0x2f8730[_0xbf40('0x4')]]['queuecallerabandon']=![];queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x26')]=null;queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x1b')]=!![];queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x27')]=utils[_0xbf40('0x14')]();queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x9')]=_0xbf40('0x2b');utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x2c'),_0x2f8730[_0xbf40('0x4')],queues[_0x2f8730['uniqueid']][_0xbf40('0x1f')],_0x2f8730['value'],queues[_0x2f8730[_0xbf40('0x4')]][_0xbf40('0x9')]));}}}catch(_0x322c32){utils[_0xbf40('0x15')](util[_0xbf40('0x11')]('[%s][queues][varset]',_0x2f8730[_0xbf40('0x4')]),_0x322c32);}};exports[_0xbf40('0x1a')]=function(_0x51aa33){try{if(!_[_0xbf40('0x17')](queues[_0x51aa33['uniqueid']])){utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x2d'),_0x51aa33[_0xbf40('0x4')]),_0x51aa33);queues[_0x51aa33[_0xbf40('0x4')]][_0xbf40('0x1b')]=![];queues[_0x51aa33[_0xbf40('0x4')]]['queuecallerexitAt']=null;queues[_0x51aa33[_0xbf40('0x4')]][_0xbf40('0x1a')]=!![];queues[_0x51aa33[_0xbf40('0x4')]][_0xbf40('0x26')]=utils[_0xbf40('0x14')]();queues[_0x51aa33[_0xbf40('0x4')]][_0xbf40('0x9')]=_0xbf40('0x2e');utils['info'](util[_0xbf40('0x11')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x51aa33[_0xbf40('0x4')],queues[_0x51aa33[_0xbf40('0x4')]][_0xbf40('0x1f')],queues[_0x51aa33[_0xbf40('0x4')]]['queuecallerexitreason']));}}catch(_0x5bc13a){utils[_0xbf40('0x15')](util[_0xbf40('0x11')](_0xbf40('0x2d'),_0x51aa33['uniqueid']),_0x5bc13a);}};exports['queuecallerleave']=function(_0x1780a3){try{if(!_['isNil'](queues[_0x1780a3[_0xbf40('0x4')]])){utils['debug'](util[_0xbf40('0x11')](_0xbf40('0x2f'),_0x1780a3['uniqueid']),_0x1780a3);utils[_0xbf40('0x2')](util[_0xbf40('0x11')]('[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x1780a3['uniqueid'],queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x1f')],_0x1780a3['connectedlinenum'],_0x1780a3[_0xbf40('0x30')]));queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x31')]=!![];queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x19')]=utils['now']();queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x32')]=utils[_0xbf40('0x33')](queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x19')],queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x34')]);queues[_0x1780a3['uniqueid']]['position']=_0x1780a3[_0xbf40('0x13')];queues[_0x1780a3[_0xbf40('0x4')]]['count']=_0x1780a3[_0xbf40('0x35')];queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x36')]=_0x1780a3['connectedlinenum'];queues[_0x1780a3[_0xbf40('0x4')]][_0xbf40('0x30')]=_0x1780a3[_0xbf40('0x30')];}}catch(_0x4880b8){utils[_0xbf40('0x15')](util['format'](_0xbf40('0x2f'),_0x1780a3['uniqueid']),_0x4880b8);}};exports[_0xbf40('0x37')]=function(_0x48bf44){try{if(!_[_0xbf40('0x17')](queues[_0x48bf44[_0xbf40('0x4')]])){utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x38'),_0x48bf44[_0xbf40('0x4')]),_0x48bf44);utils[_0x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id'],queues[_0x441175[_0xbf40('0x45')]][_0xbf40('0x1f')],queues[_0x441175[_0xbf40('0x45')]][_0xbf40('0x58')],queues[_0x441175[_0xbf40('0x45')]][_0xbf40('0x59')]));}else{utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x5c'),_0x441175[_0xbf40('0x4f')],queues[_0x441175['origtransfererlinkedid']][_0xbf40('0x1f')],_0x441175[_0xbf40('0x50')]));queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0xe')]=_0x441175[_0xbf40('0x50')];}}}else if(_0x441175[_0xbf40('0x5d')]==_0x441175[_0xbf40('0x50')]){if(!_[_0xbf40('0x17')](queues[_0x441175['origtransfererlinkedid']])){utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x5e'),_0x441175[_0xbf40('0x4f')],queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x1f')],_0x441175['secondtransfereruniqueid'],_0x441175[_0xbf40('0x5f')]));queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x41')]=!![];queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x46')]=_0xbf40('0x60');queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x61')]=_0x441175[_0xbf40('0x5f')];queues[_0x441175[_0xbf40('0x54')]]['transferuniqueid']=_0x441175[_0xbf40('0x5d')];queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x9')]='ATTENDEDTRANSFER';}if(!_[_0xbf40('0x17')](queues[_0x441175[_0xbf40('0x50')]])){if(_0x441175[_0xbf40('0x62')]&&queues[_0x441175[_0xbf40('0x62')]]){queues[_0x441175['transfertargetlinkedid']][_0xbf40('0x21')]=0x1;queues[_0x441175[_0xbf40('0x57')]]=_[_0xbf40('0x56')](queues[_0x441175[_0xbf40('0x62')]]);queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0xe')]=_0x441175['transfertargetuniqueid'];queues[_0x441175['transfertargetuniqueid']]['queuecallerenterreason']=0x2;queues[_0x441175[_0xbf40('0x57')]]['calleridnum']=queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x58')];queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0x59')]=queues[_0x441175[_0xbf40('0x54')]][_0xbf40('0x59')];queues[_0x441175[_0xbf40('0x57')]]['queuecallerjoinAt']=utils[_0xbf40('0x14')]();queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0x19')]=utils[_0xbf40('0x14')]();queues[_0x441175['transfertargetuniqueid']]['holdtime']=0x0;queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0x5a')]=0x0;utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x63'),_0x441175['origtransfereruniqueid'],queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0x1f')],queues[_0x441175['transfertargetuniqueid']][_0xbf40('0xe')],queues[_0x441175[_0xbf40('0x57')]]['calleridnum'],queues[_0x441175[_0xbf40('0x57')]][_0xbf40('0x59')]));}else{utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x5c'),_0x441175['origtransfereruniqueid'],queues[_0x441175[_0xbf40('0x50')]][_0xbf40('0x1f')],_0x441175['origtransfererlinkedid']));queues[_0x441175[_0xbf40('0x50')]]['transfereduniqueid']=_0x441175[_0xbf40('0x54')];}}}}catch(_0x277ab0){utils[_0xbf40('0x15')](util['format'](_0xbf40('0x4e'),_0x441175[_0xbf40('0x4f')]),_0x277ab0);}};exports[_0xbf40('0x64')]=function(_0x146a79){try{if(!_['isNil'](queues[_0x146a79[_0xbf40('0x4')]])){utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x65'),_0x146a79['uniqueid']),_0x146a79);queues[_0x146a79[_0xbf40('0x4')]][_0xbf40('0x66')]=utils['now']();utils[_0xbf40('0x2')](util[_0xbf40('0x11')](_0xbf40('0x67'),_0x146a79[_0xbf40('0x4')],queues[_0x146a79[_0xbf40('0x4')]][_0xbf40('0x1f')],queues[_0x146a79[_0xbf40('0x4')]]['musiconholdstartAt']));}}catch(_0x498275){utils['error'](util[_0xbf40('0x11')](_0xbf40('0x65'),_0x146a79[_0xbf40('0x4')]),_0x498275);}};exports[_0xbf40('0x68')]=function(_0x40d427){try{if(!_['isNil'](queues[_0x40d427[_0xbf40('0x4')]])){if(!_[_0xbf40('0x17')](queues[_0x40d427[_0xbf40('0x4')]][_0xbf40('0x66')])){utils[_0xbf40('0x10')](util[_0xbf40('0x11')](_0xbf40('0x69'),_0x40d427['uniqueid']),_0x40d427);queues[_0x40d427[_0xbf40('0x4')]][_0xbf40('0x5a')]+=utils[_0xbf40('0x33')](utils['now'](),queues[_0x40d427['uniqueid']][_0xbf40('0x66')]);utils[_0xbf40('0x2')](util['format'](_0xbf40('0x6a'),_0x40d427['uniqueid'],queues[_0x40d427[_0xbf40('0x4')]]['name'],queues[_0x40d427['uniqueid']]['mohtime']));delete queues[_0x40d427[_0xbf40('0x4')]][_0xbf40('0x66')];}}}catch(_0x35b003){utils[_0xbf40('0x15')](util[_0xbf40('0x11')](_0xbf40('0x69'),_0x40d427[_0xbf40('0x4')]),_0x35b003);}};