server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x7892=['[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','calleridnum','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','[%s][queues][musiconholdstart]','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','position','now','error','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','[%s][queues][varset]','variable','queuestatus','value','CONTINUE','queuecallerabandonAt','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','lastAssignedTo','agentcomplete','queuecallercompleteAt','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER'];(function(_0x5aa992,_0x559ebb){var _0x2e2d59=function(_0x1e2e35){while(--_0x1e2e35){_0x5aa992['push'](_0x5aa992['shift']());}};_0x2e2d59(++_0x559ebb);}(_0x7892,0x149));var _0x2789=function(_0x160205,_0x5daa4e){_0x160205=_0x160205-0x0;var _0x57838e=_0x7892[_0x160205];return _0x57838e;};'use strict';var _=require('lodash');var util=require(_0x2789('0x0'));var utils=require(_0x2789('0x1'));var queues={};function writeDB(_0x348a40){utils[_0x2789('0x2')](util[_0x2789('0x3')](_0x2789('0x4'),_0x348a40[_0x2789('0x5')],_0x348a40['channel'],_0x348a40[_0x2789('0x6')],_0x348a40['lastAssignedTo'],_0x348a40['calleridnum'],_0x348a40[_0x2789('0x7')],_0x348a40[_0x2789('0x8')]));if(_0x348a40[_0x2789('0x6')]){utils[_0x2789('0x9')](_0x348a40[_0x2789('0x6')])[_0x2789('0xa')](function(_0x5c86d2){if(_0x5c86d2){_0x348a40['type']=_0x5c86d2[_0x2789('0xb')];}utils[_0x2789('0xc')](_0x2789('0xd'),_0x348a40);});}else{utils['request'](_0x2789('0xd'),_0x348a40);}if(_0x348a40[_0x2789('0xe')]){delete queues[_0x348a40[_0x2789('0xe')]];}else{delete queues[_0x348a40[_0x2789('0x5')]];}}exports[_0x2789('0xf')]=function(_0x1c494b){try{utils[_0x2789('0x10')](util[_0x2789('0x3')]('[%s][queues][queuecallerjoin]',_0x1c494b[_0x2789('0x5')]),_0x1c494b);utils['info'](util[_0x2789('0x3')]('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x1c494b[_0x2789('0x5')],_0x1c494b[_0x2789('0x6')],_0x1c494b[_0x2789('0x11')]));queues[_0x1c494b[_0x2789('0x5')]]=_['assign'](_0x1c494b,{'originalposition':_0x1c494b[_0x2789('0x11')],'queuecallerjoinAt':utils[_0x2789('0x12')](),'mohtime':0x0});}catch(_0x4f0301){utils[_0x2789('0x13')](util[_0x2789('0x3')]('[%s][queues][queuecallerjoin]',_0x1c494b['uniqueid']),_0x4f0301);}};exports['hangup']=function(_0x24bd61){try{if(!_[_0x2789('0x14')](queues[_0x24bd61['uniqueid']])){utils[_0x2789('0x10')](util[_0x2789('0x3')]('[%s][queues][hangup]',_0x24bd61['uniqueid']),_0x24bd61);if(queues[_0x24bd61['uniqueid']][_0x2789('0x15')]){if(!queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0x16')]&&!queues[_0x24bd61['uniqueid']][_0x2789('0x17')]){queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0x18')]=!![];queues[_0x24bd61[_0x2789('0x5')]]['queuecallercompleteAt']=utils[_0x2789('0x12')]();queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0x8')]='COMPLETEDBYAGENT';}utils[_0x2789('0x2')](util[_0x2789('0x3')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x24bd61[_0x2789('0x5')],queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0x19')],queues[_0x24bd61['uniqueid']][_0x2789('0x8')]));writeDB(queues[_0x24bd61[_0x2789('0x5')]]);}else if(queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0xe')]){utils[_0x2789('0x2')](util['format'](_0x2789('0x1a'),_0x24bd61[_0x2789('0x5')],queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0x19')],queues[_0x24bd61['uniqueid']]['transfereduniqueid']));queues[queues[_0x24bd61[_0x2789('0x5')]]['transfereduniqueid']]=queues[_0x24bd61[_0x2789('0x5')]];queues[queues[_0x24bd61[_0x2789('0x5')]][_0x2789('0xe')]][_0x2789('0x1b')]=0x2;delete queues[_0x24bd61[_0x2789('0x5')]];}}}catch(_0x5a9b0c){utils[_0x2789('0x13')](util['format']('[%s][queues][hangup]',_0x24bd61[_0x2789('0x5')]),_0x5a9b0c);}};exports['varset']=function(_0x3eba87){try{utils['debug'](util[_0x2789('0x3')](_0x2789('0x1c'),_0x3eba87['uniqueid']),_0x3eba87);if(!_['isNil'](_0x3eba87[_0x2789('0x1d')][_0x2789('0x1e')])&&_0x3eba87[_0x2789('0x1f')]['toUpperCase']()!==_0x2789('0x20')){if(!_['isNil'](queues[_0x3eba87[_0x2789('0x5')]])){queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x16')]=![];queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x21')]=null;queues[_0x3eba87[_0x2789('0x5')]]['queuecallerexit']=!![];queues[_0x3eba87['uniqueid']]['queuecallerexitAt']=utils[_0x2789('0x12')]();queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x8')]=_0x3eba87[_0x2789('0x1f')][_0x2789('0x22')]();utils['info'](util[_0x2789('0x3')](_0x2789('0x23'),_0x3eba87['uniqueid'],queues[_0x3eba87['uniqueid']][_0x2789('0x19')],_0x3eba87['value'],queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x8')]));writeDB(queues[_0x3eba87[_0x2789('0x5')]]);}}else if(!_[_0x2789('0x14')](_0x3eba87[_0x2789('0x1d')][_0x2789('0x24')])){if(!_[_0x2789('0x14')](queues[_0x3eba87[_0x2789('0x5')]])&&!queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x16')]){queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x16')]=![];queues[_0x3eba87['uniqueid']][_0x2789('0x21')]=null;queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x17')]=!![];queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x25')]=utils[_0x2789('0x12')]();queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x8')]='EXITWITHKEY';utils[_0x2789('0x2')](util[_0x2789('0x3')](_0x2789('0x26'),_0x3eba87[_0x2789('0x5')],queues[_0x3eba87[_0x2789('0x5')]][_0x2789('0x19')],_0x3eba87[_0x2789('0x1f')],queues[_0x3eba87['uniqueid']]['queuecallerexitreason']));}}}catch(_0x760cee){utils[_0x2789('0x13')](util[_0x2789('0x3')](_0x2789('0x1c'),_0x3eba87['uniqueid']),_0x760cee);}};exports[_0x2789('0x16')]=function(_0x33b977){try{if(!_['isNil'](queues[_0x33b977[_0x2789('0x5')]])){utils[_0x2789('0x10')](util['format'](_0x2789('0x27'),_0x33b977[_0x2789('0x5')]),_0x33b977);queues[_0x33b977['uniqueid']]['queuecallerexit']=![];queues[_0x33b977[_0x2789('0x5')]][_0x2789('0x25')]=null;queues[_0x33b977[_0x2789('0x5')]][_0x2789('0x16')]=!![];queues[_0x33b977['uniqueid']][_0x2789('0x21')]=utils['now']();queues[_0x33b977[_0x2789('0x5')]][_0x2789('0x8')]=_0x2789('0x28');utils[_0x2789('0x2')](util[_0x2789('0x3')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x33b977['uniqueid'],queues[_0x33b977[_0x2789('0x5')]][_0x2789('0x19')],queues[_0x33b977[_0x2789('0x5')]][_0x2789('0x8')]));}}catch(_0x18c86b){utils[_0x2789('0x13')](util[_0x2789('0x3')](_0x2789('0x27'),_0x33b977[_0x2789('0x5')]),_0x18c86b);}};exports[_0x2789('0x29')]=function(_0x1a4062){try{if(!_[_0x2789('0x14')](queues[_0x1a4062['uniqueid']])){utils[_0x2789('0x10')](util[_0x2789('0x3')](_0x2789('0x2a'),_0x1a4062[_0x2789('0x5')]),_0x1a4062);utils[_0x2789('0x2')](util[_0x2789('0x3')](_0x2789('0x2b'),_0x1a4062['uniqueid'],queues[_0x1a4062[_0x2789('0x5')]][_0x2789('0x19')],_0x1a4062[_0x2789('0x2c')],_0x1a4062[_0x2789('0x2d')]));queues[_0x1a4062[_0x2789('0x5')]]['queuecallerleave']=!![];queues[_0x1a4062[_0x2789('0x5')]]['queuecallerleaveAt']=utils[_0x2789('0x12')]();queues[_0x1a4062[_0x2789('0x5')]][_0x2789('0x2e')]=utils['diffTime'](queues[_0x1a4062[_0x2789('0x5')]][_0x2789('0x15')],queues[_0x1a4062[_0x2789('0x5')]][_0x2789('0x2f')]);queues[_0x1a4062['uniqueid']]['position']=_0x1a4062['position'];queues[_0x1a4062['uniqueid']][_0x2789('0x30')]=_0x1a4062[_0x2789('0x30')];queues[_0x1a4062[_0x2789('0x5')]]['connectedlinenum']=_0x1a4062['connectedlinenum'];queues[_0x1a4062['uniqueid']][_0x2789('0x2d')]=_0x1a4062[_0x2789('0x2d')];}}catch(_0x3cb2f5){utils[_0x2789('0x13')](util[_0x2789('0x3')](_0x2789('0x2a'),_0x1a4062['uniqueid']),_0x3cb2f5);}};exports[_0x2789('0x31')]=function(_0x23f500){try{if(!_[_0x2789('0x14')](queues[_0x23f500[_0x2789('0x5')]])){utils[_0x2789('0x10')](util['format'](_0x2789('0x32'),_0x23f500[_0x2789('0x5')]),_0x23f500);utils[_0x2789('0x2')](util[_0x2789('0x3')](_0x2789('0x33'),_0x23f500[_0x2789('0x5')],queues[_0x23f500[_0x2789('0x5')]]['name'],_0x23f500[_0x2789('0x34')],_0x23f500[_0x2789('0x35')]));queues[_0x23f500[_0x2789('0x5')]]['queuecallerabandon']=![];queues[_0x23f500[_0x2789('0x5')]]['queuecallerabandon']=![];queues[_0x23f500['uniqueid']][_0x27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