server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x8937=['[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','transfereelinkedid','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transferuniqueid','transfertargetlinkedid','queuecallerenterreason','mohtime','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','util','./utils','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','calleridnum','accountcode','queue','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','queuecallerjoin','[%s][queues][queuecallerjoin]','info','uniqueid','assign','now','error','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','queuecallerexitreason','transfereduniqueid','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','varset','debug','[%s][queues][varset]','variable','queuestatus','value','CONTINUE','queuecallerabandonAt','queuecallerexitAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','diffTime','position','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','lastAssignedTo','[%s][queues][agentcomplete]','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','transferexten','BLINDTRANSFER','extension','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid'];(function(_0x2cfc7f,_0x4f0d1b){var _0x21e2fc=function(_0x2cf09b){while(--_0x2cf09b){_0x2cfc7f['push'](_0x2cfc7f['shift']());}};_0x21e2fc(++_0x4f0d1b);}(_0x8937,0xe3));var _0x7893=function(_0x43c202,_0x43eaa4){_0x43c202=_0x43c202-0x0;var _0x5ce16a=_0x8937[_0x43c202];return _0x5ce16a;};'use strict';var _=require(_0x7893('0x0'));var util=require(_0x7893('0x1'));var utils=require(_0x7893('0x2'));var queues={};function writeDB(_0xfc378a){utils['info'](util[_0x7893('0x3')](_0x7893('0x4'),_0xfc378a['uniqueid'],_0xfc378a[_0x7893('0x5')],_0xfc378a['queue'],_0xfc378a['lastAssignedTo'],_0xfc378a[_0x7893('0x6')],_0xfc378a[_0x7893('0x7')],_0xfc378a['queuecallerexitreason']));if(_0xfc378a[_0x7893('0x8')]){utils[_0x7893('0x9')](_0xfc378a['queue'])[_0x7893('0xa')](function(_0x45c67f){if(_0x45c67f){_0xfc378a[_0x7893('0xb')]=_0x45c67f['type'];}utils[_0x7893('0xc')](_0x7893('0xd'),_0xfc378a);});}else{utils[_0x7893('0xc')](_0x7893('0xd'),_0xfc378a);}if(_0xfc378a['transfereduniqueid']){delete queues[_0xfc378a['transfereduniqueid']];}else{delete queues[_0xfc378a['uniqueid']];}}exports[_0x7893('0xe')]=function(_0xafd7b5){try{utils['debug'](util['format'](_0x7893('0xf'),_0xafd7b5['uniqueid']),_0xafd7b5);utils[_0x7893('0x10')](util['format']('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0xafd7b5['uniqueid'],_0xafd7b5[_0x7893('0x8')],_0xafd7b5['position']));queues[_0xafd7b5[_0x7893('0x11')]]=_[_0x7893('0x12')](_0xafd7b5,{'originalposition':_0xafd7b5['position'],'queuecallerjoinAt':utils[_0x7893('0x13')](),'mohtime':0x0});}catch(_0x176a75){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0xf'),_0xafd7b5['uniqueid']),_0x176a75);}};exports['hangup']=function(_0xa3b388){try{if(!_[_0x7893('0x15')](queues[_0xa3b388[_0x7893('0x11')]])){utils['debug'](util[_0x7893('0x3')](_0x7893('0x16'),_0xa3b388[_0x7893('0x11')]),_0xa3b388);if(queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x17')]){if(!queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x18')]&&!queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x19')]){queues[_0xa3b388[_0x7893('0x11')]]['queuecallercomplete']=!![];queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x1a')]=utils[_0x7893('0x13')]();queues[_0xa3b388['uniqueid']]['queuecallerexitreason']=_0x7893('0x1b');}utils[_0x7893('0x10')](util['format'](_0x7893('0x1c'),_0xa3b388[_0x7893('0x11')],queues[_0xa3b388[_0x7893('0x11')]]['name'],queues[_0xa3b388['uniqueid']][_0x7893('0x1d')]));writeDB(queues[_0xa3b388['uniqueid']]);}else if(queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x1e')]){utils[_0x7893('0x10')](util[_0x7893('0x3')](_0x7893('0x1f'),_0xa3b388['uniqueid'],queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x20')],queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x1e')]));queues[queues[_0xa3b388[_0x7893('0x11')]]['transfereduniqueid']]=queues[_0xa3b388[_0x7893('0x11')]];queues[queues[_0xa3b388[_0x7893('0x11')]][_0x7893('0x1e')]]['queuecallerenterreason']=0x2;delete queues[_0xa3b388[_0x7893('0x11')]];}}}catch(_0xdb4134){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0x16'),_0xa3b388['uniqueid']),_0xdb4134);}};exports[_0x7893('0x21')]=function(_0x149a03){try{utils[_0x7893('0x22')](util['format'](_0x7893('0x23'),_0x149a03[_0x7893('0x11')]),_0x149a03);if(!_[_0x7893('0x15')](_0x149a03[_0x7893('0x24')][_0x7893('0x25')])&&_0x149a03[_0x7893('0x26')]['toUpperCase']()!==_0x7893('0x27')){if(!_[_0x7893('0x15')](queues[_0x149a03[_0x7893('0x11')]])){queues[_0x149a03[_0x7893('0x11')]]['queuecallerabandon']=![];queues[_0x149a03[_0x7893('0x11')]]['queuecallerabandonAt']=null;queues[_0x149a03[_0x7893('0x11')]]['queuecallerexit']=!![];queues[_0x149a03[_0x7893('0x11')]]['queuecallerexitAt']=utils[_0x7893('0x13')]();queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x1d')]=_0x149a03[_0x7893('0x26')]['toUpperCase']();utils['info'](util[_0x7893('0x3')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x149a03[_0x7893('0x11')],queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x20')],_0x149a03[_0x7893('0x26')],queues[_0x149a03[_0x7893('0x11')]]['queuecallerexitreason']));writeDB(queues[_0x149a03['uniqueid']]);}}else if(!_[_0x7893('0x15')](_0x149a03[_0x7893('0x24')]['queueposition'])){if(!_[_0x7893('0x15')](queues[_0x149a03[_0x7893('0x11')]])&&!queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x18')]){queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x18')]=![];queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x28')]=null;queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x19')]=!![];queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x29')]=utils[_0x7893('0x13')]();queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x1d')]=_0x7893('0x2a');utils[_0x7893('0x10')](util[_0x7893('0x3')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x149a03[_0x7893('0x11')],queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x20')],_0x149a03[_0x7893('0x26')],queues[_0x149a03[_0x7893('0x11')]][_0x7893('0x1d')]));}}}catch(_0x16d095){utils[_0x7893('0x14')](util[_0x7893('0x3')]('[%s][queues][varset]',_0x149a03[_0x7893('0x11')]),_0x16d095);}};exports['queuecallerabandon']=function(_0x4ab948){try{if(!_['isNil'](queues[_0x4ab948[_0x7893('0x11')]])){utils[_0x7893('0x22')](util[_0x7893('0x3')](_0x7893('0x2b'),_0x4ab948[_0x7893('0x11')]),_0x4ab948);queues[_0x4ab948[_0x7893('0x11')]][_0x7893('0x19')]=![];queues[_0x4ab948[_0x7893('0x11')]][_0x7893('0x29')]=null;queues[_0x4ab948['uniqueid']][_0x7893('0x18')]=!![];queues[_0x4ab948['uniqueid']][_0x7893('0x28')]=utils[_0x7893('0x13')]();queues[_0x4ab948[_0x7893('0x11')]][_0x7893('0x1d')]=_0x7893('0x2c');utils[_0x7893('0x10')](util[_0x7893('0x3')](_0x7893('0x2d'),_0x4ab948[_0x7893('0x11')],queues[_0x4ab948[_0x7893('0x11')]][_0x7893('0x20')],queues[_0x4ab948[_0x7893('0x11')]][_0x7893('0x1d')]));}}catch(_0x4d658a){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0x2b'),_0x4ab948['uniqueid']),_0x4d658a);}};exports[_0x7893('0x2e')]=function(_0x2adc97){try{if(!_['isNil'](queues[_0x2adc97[_0x7893('0x11')]])){utils[_0x7893('0x22')](util[_0x7893('0x3')]('[%s][queues][queuecallerleave]',_0x2adc97[_0x7893('0x11')]),_0x2adc97);utils[_0x7893('0x10')](util['format'](_0x7893('0x2f'),_0x2adc97[_0x7893('0x11')],queues[_0x2adc97[_0x7893('0x11')]][_0x7893('0x20')],_0x2adc97[_0x7893('0x30')],_0x2adc97[_0x7893('0x31')]));queues[_0x2adc97[_0x7893('0x11')]]['queuecallerleave']=!![];queues[_0x2adc97['uniqueid']][_0x7893('0x17')]=utils[_0x7893('0x13')]();queues[_0x2adc97[_0x7893('0x11')]][_0x7893('0x32')]=utils[_0x7893('0x33')](queues[_0x2adc97[_0x7893('0x11')]][_0x7893('0x17')],queues[_0x2adc97[_0x7893('0x11')]]['queuecallerjoinAt']);queues[_0x2adc97[_0x7893('0x11')]][_0x7893('0x34')]=_0x2adc97[_0x7893('0x34')];queues[_0x2adc97[_0x7893('0x11')]]['count']=_0x2adc97['count'];queues[_0x2adc97[_0x7893('0x11')]]['connectedlinenum']=_0x2adc97[_0x7893('0x30')];queues[_0x2adc97[_0x7893('0x11')]][_0x7893('0x31')]=_0x2adc97['connectedlinename'];}}catch(_0xc19a60){utils[_0x7893('0x14')](util[_0x7893('0x3')]('[%s][queues][queuecallerleave]',_0x2adc97['uniqueid']),_0xc19a60);}};exports[_0x7893('0x35')]=function(_0x23d82a){try{if(!_[_0x7893('0x15')](queues[_0x23d82a[_0x7893('0x11')]])){utils[_0x7893('0x22')](util['format'](_0x7893('0x36'),_0x23d82a[_0x7893('0x11')]),_0x23d82a);utils['info'](util['format'](_0x7893('0x37'),_0x23d82a[_0x7893('0x11')],queues[_0x23d82a['uniqueid']][_0x7893('0x20')],_0x23d82a[_0x7893('0x38')],_0x23d82a[_0x7893('0x39')]));queues[_0x23d82a[_0x7893('0x11')]][_0x7893('0x18')]=![];queues[_0x23d82a[_0x7893('0x11')]]['queuecallerabandon']=![];queues[_0x23d82a[_0x7893('0x11')]][_0x7893('0x28')]=null;queues[_0x23d82a[_0x7893('0x11')]]['queuecallerexit']=![];queues[_0x23d82a[_0x7893('0x11')]][_0x7893('0x1d')]=null;queues[_0x23d82a[_0x7893('0x11')]]['queuecallerexitAt']=null;queues[_0x23d82a[_0x7893('0x11')]][_0x7893('0x3a')]=!![];queues[_0x23d82a[_0x7893('0x11')]]['accountcode']=_0x23d82a[_0x7893('0x39')];queues[_0x23d82a[_0x7893('0x11')]][_0x7893('0x3b')]=_0x23d82a[_0x7893('0x38')];}}catch(_0x38e336){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0x36'),_0x23d82a['uniqueid']),_0x38e336);}};exports['agentcomplete']=function(_0x36493d){try{if(!_[_0x7893('0x15')](queues[_0x36493d[_0x7893('0x11')]])){if(queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x17')]){utils[_0x7893('0x22')](util[_0x7893('0x3')](_0x7893('0x3c'),_0x36493d[_0x7893('0x11')]),_0x36493d);queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x18')]=![];queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x18')]=![];queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x28')]=null;queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x19')]=![];queues[_0x36493d['uniqueid']]['queuecallerexitAt']=null;queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x3a')]=!![];queues[_0x36493d['uniqueid']][_0x7893('0x3b')]=_0x36493d[_0x7893('0x38')];queues[_0x36493d[_0x7893('0x11')]]['queuecallercomplete']=!![];queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x1a')]=utils[_0x7893('0x13')]();if(_0x36493d[_0x7893('0x3d')]==_0x7893('0x3e')){if(!queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x3e')]){queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x1d')]=_0x7893('0x3f');}}else{queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x1d')]=_0x7893('0x40')+_0x36493d[_0x7893('0x3d')]['toUpperCase']();}utils[_0x7893('0x10')](util['format'](_0x7893('0x41'),_0x36493d[_0x7893('0x11')],queues[_0x36493d[_0x7893('0x11')]]['name'],_0x36493d['membername'],queues[_0x36493d[_0x7893('0x11')]][_0x7893('0x1d')]));writeDB(queues[_0x36493d[_0x7893('0x11')]]);}}}catch(_0x540993){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0x3c'),_0x36493d['uniqueid']),_0x540993);}};exports[_0x7893('0x42')]=function(_0x369ce6){try{if(!_['isNil'](queues[_0x369ce6[_0x7893('0x43')]])){utils['debug'](util[_0x7893('0x3')](_0x7893('0x44'),_0x369ce6[_0x7893('0x11')]),_0x369ce6);queues[_0x369ce6[_0x7893('0x43')]][_0x7893('0x3e')]=!![];queues[_0x369ce6[_0x7893('0x43')]][_0x7893('0x45')]=_0x7893('0x46');queues[_0x369ce6['transfereeuniqueid']][_0x7893('0x47')]=_0x369ce6['extension'];queues[_0x369ce6[_0x7893('0x43')]]['transferuniqueid']=_0x369ce6[_0x7893('0x43')];queues[_0x369ce6[_0x7893('0x43')]][_0x7893('0x1d')]=_0x7893('0x48');utils[_0x7893('0x10')](util[_0x7893('0x3')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0x369ce6[_0x7893('0x11')],queues[_0x369ce6[_0x7893('0x43')]][_0x7893('0x20')],_0x369ce6[_0x7893('0x43')],_0x369ce6[_0x7893('0x49')]));}}catch(_0x120cbe){utils[_0x7893('0x14')](util[_0x7893('0x3')](_0x7893('0x44'),_0x369ce6[_0x7893('0x11')]),_0x120cbe);}};exports[_0x7893('0x4a')]=function(_0x18725f){try{utils['debug'](util[_0x7893('0x3')](_0x7893('0x4b'),_0x18725f[_0x7893('0x4c')]),_0x18725f);if(_0x18725f['origtransfereruniqueid']==_0x18725f[_0x7893('0x4d')]){if(!_[_0x7893('0x15')](queues[_0x18725f[_0x7893('0x4e')]])){utils[_0x7893('0x10')](util['format'](_0x7893('0x4f'),_0x18725f[_0x7893('0x4c')],queues[_0x18725f[_0x7893('0x4e')]][_0x7893('0x20')],_0x18725f[_0x7893('0x50')]));queues[_0x18725f[_0x7893('0x4e')]][_0x7893('0x3e')]=!![];queues[_0x18725f[_0x7893('0x4e')]][_0x7893('0x45')]=_0x7893('0x51');queues[_0x18725f['secondtransfererlinkedid']][_0x7893('0x47')]=_0x18725f[_0x7893('0x50')];queues[_0x18725f['secondtransfererlinkedid']]['transferuniqueid']=_0x18725f[_0x7893('0x4c')];queues[_0x18725f[_0x7893('0x4e')]][_0x7893('0x1d')]='ATTENDEDTRANSFER';}if(!_[_0x7893('0x15')](queues[_0x18725f[_0x7893('0x4d')]])){if(_0x18725f[_0x7893('0x52')]&&queues[_0x18725f[_0x7893('0x52')]]){queues[_0x18725f[_0x7893('0x52')]]['queuecallerenterreason']=0x1;queues[_0x18725f[_0x7893('0x43')]]=_[_0x7893('0x53')](queues[_0x18725f[_0x7893('0x52')]]);queues[_0x18725f[_0x7893('0x43')]][_0x7893('0x1e')]=_0x18725f[_0x7893('0x54')];queues[_0x18725f[_0x7893('0x43')]]['queuecallerenterreason']=0x2;queues[_0x18725f['transfereeuniqueid']]['calleridnum']=queues[_0x18725f['secondtransfererlinkedid']][_0x7893('0x6')];queues[_0x18725f[_0x7893('0x43')]][_0x7893('0x55')]=queues[_0x18725f[_0x7893('0x4e')]][_0x7893('0x55')];queues[_0x18725f[_0x7893('0x43')]][_0x7893('0x56')]=utils[_0x7893('0x13')]();queues[_0x18725f[_0x7893('0x43')]][_0x7893('0x17')]=utils['now']();queues[_0x18725f[_0x7893('0x43')]]['holdtime']=0x0;queues[_0x18725f['transfereeuniqueid']]['mohtime']=0x0;utils[_0x7893('0x10')](util[_0x7893('0x3')](_0x7893('0x57'),_0x18725f[_0x7893('0x4c')],queues[_0x18725f[_0x7893('0x43')]][_0x7893('0x20')],queues[_0x18725f[_0x7893('0x43')]]['calleridnum'],queues[_0x18725f[_0x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