server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xae90=['musiconholdstop','lodash','util','./utils','info','channel','calleridnum','accountcode','queuecallerexitreason','queue','then','type','CreateVoiceQueueReport','request','uniqueid','queuecallerjoin','position','hangup','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','now','transfereduniqueid','varset','variable','queuestatus','toUpperCase','CONTINUE','queuecallerabandonAt','queuecallerexitAt','value','queueposition','ABANDONED','queuecallerleave','diffTime','count','connectedlinenum','connectedlinename','agentconnect','destaccountcode','membername','agentcomplete','assigned','lastAssignedTo','reason','transfer','TRANSFER','COMPLETEDBY','blindtransfer','transfereeuniqueid','transfertype','BLIND','transferexten','extension','transferuniqueid','BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','secondtransfererlinkedid','ATTENDED','origtransfererexten','ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','clone','transfertargetuniqueid','calleridname','holdtime','mohtime','origtransfererlinkedid','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','queuecallerjoinAt','error','stack','musiconholdstart','musiconholdstartAt'];(function(_0x9c2427,_0x17c865){var _0x51984f=function(_0x177af6){while(--_0x177af6){_0x9c2427['push'](_0x9c2427['shift']());}};_0x51984f(++_0x17c865);}(_0xae90,0x196));var _0x0ae9=function(_0x2a2a19,_0x1e362e){_0x2a2a19=_0x2a2a19-0x0;var _0x3ff72d=_0xae90[_0x2a2a19];return _0x3ff72d;};'use strict';var _=require(_0x0ae9('0x0'));var util=require(_0x0ae9('0x1'));var utils=require(_0x0ae9('0x2'));var queues={};function writeDB(_0x27198e){utils[_0x0ae9('0x3')](util['format']('QUEUE|%s|%s|%s|%s|%s|%s|%s',_0x27198e['uniqueid'],_0x27198e[_0x0ae9('0x4')],_0x27198e['queue'],_0x27198e['lastAssignedTo'],_0x27198e[_0x0ae9('0x5')],_0x27198e[_0x0ae9('0x6')],_0x27198e[_0x0ae9('0x7')]));if(_0x27198e[_0x0ae9('0x8')]){utils['getVoiceQueueByName'](_0x27198e[_0x0ae9('0x8')])[_0x0ae9('0x9')](function(_0x2145eb){if(_0x2145eb){_0x27198e[_0x0ae9('0xa')]=_0x2145eb[_0x0ae9('0xa')];}utils['request'](_0x0ae9('0xb'),_0x27198e);});}else{utils[_0x0ae9('0xc')]('CreateVoiceQueueReport',_0x27198e);}if(_0x27198e['transfereduniqueid']){delete queues[_0x27198e['transfereduniqueid']];}else{delete queues[_0x27198e[_0x0ae9('0xd')]];}}exports[_0x0ae9('0xe')]=function(_0x406d7d){queues[_0x406d7d['uniqueid']]=_['assign'](_0x406d7d,{'originalposition':_0x406d7d[_0x0ae9('0xf')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});};exports[_0x0ae9('0x10')]=function(_0xd89107){if(!_[_0x0ae9('0x11')](queues[_0xd89107[_0x0ae9('0xd')]])){if(queues[_0xd89107['uniqueid']][_0x0ae9('0x12')]){if(!queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x13')]&&!queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x14')]){queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x15')]=!![];queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x16')]=utils[_0x0ae9('0x17')]();queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x7')]='COMPLETEDBYAGENT';}writeDB(queues[_0xd89107['uniqueid']]);}else{if(queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x18')]){queues[queues[_0xd89107['uniqueid']]['transfereduniqueid']]=queues[_0xd89107[_0x0ae9('0xd')]];queues[queues[_0xd89107[_0x0ae9('0xd')]][_0x0ae9('0x18')]]['queuecallerenterreason']=0x2;delete queues[_0xd89107[_0x0ae9('0xd')]];}}}};exports[_0x0ae9('0x19')]=function(_0x404bbc){if(!_[_0x0ae9('0x11')](_0x404bbc[_0x0ae9('0x1a')][_0x0ae9('0x1b')])&&_0x404bbc['value'][_0x0ae9('0x1c')]()!==_0x0ae9('0x1d')){if(!_['isNil'](queues[_0x404bbc[_0x0ae9('0xd')]])){queues[_0x404bbc['uniqueid']][_0x0ae9('0x13')]=![];queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x1e')]=null;queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x14')]=!![];queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x1f')]=utils[_0x0ae9('0x17')]();queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x7')]=_0x404bbc[_0x0ae9('0x20')][_0x0ae9('0x1c')]();writeDB(queues[_0x404bbc[_0x0ae9('0xd')]]);}}else if(!_['isNil'](_0x404bbc[_0x0ae9('0x1a')][_0x0ae9('0x21')])){if(!_['isNil'](queues[_0x404bbc[_0x0ae9('0xd')]])&&!queues[_0x404bbc['uniqueid']][_0x0ae9('0x13')]){queues[_0x404bbc[_0x0ae9('0xd')]]['queuecallerabandon']=![];queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x1e')]=null;queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x14')]=!![];queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x1f')]=utils['now']();queues[_0x404bbc[_0x0ae9('0xd')]][_0x0ae9('0x7')]='EXITWITHKEY';}}};exports[_0x0ae9('0x13')]=function(_0x14b09a){if(!_['isNil'](queues[_0x14b09a[_0x0ae9('0xd')]])){queues[_0x14b09a['uniqueid']][_0x0ae9('0x14')]=![];queues[_0x14b09a[_0x0ae9('0xd')]]['queuecallerexitAt']=null;queues[_0x14b09a[_0x0ae9('0xd')]][_0x0ae9('0x13')]=!![];queues[_0x14b09a[_0x0ae9('0xd')]]['queuecallerabandonAt']=utils[_0x0ae9('0x17')]();queues[_0x14b09a[_0x0ae9('0xd')]][_0x0ae9('0x7')]=_0x0ae9('0x22');}};exports[_0x0ae9('0x23')]=function(_0x19a80c){if(!_['isNil'](queues[_0x19a80c[_0x0ae9('0xd')]])){queues[_0x19a80c['uniqueid']]['queuecallerleave']=!!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