server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0xe3ed=['hangup','isNil','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','varset','variable','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerexitAt','queueposition','queuecallerabandonAt','EXITWITHKEY','ABANDONED','queuecallerleave','holdtime','diffTime','queuecallerjoinAt','count','connectedlinename','assigned','membername','agentcomplete','transfer','TRANSFER','COMPLETEDBY','transfereeuniqueid','transfertype','transferexten','extension','BLINDTRANSFER','attendedtransfer','origtransfererlinkedid','secondtransfererlinkedid','ATTENDED','origtransfererexten','transferuniqueid','origtransfereruniqueid','ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','transfertargetuniqueid','calleridname','mohtime','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','clone','stack','musiconholdstartAt','musiconholdstop','lodash','util','./utils','info','format','QUEUE|%s|%s|%s|%s|%s|%s|%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','type','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','position','now'];(function(_0x2ebc42,_0x34a232){var _0xbc3c77=function(_0x2d5a1b){while(--_0x2d5a1b){_0x2ebc42['push'](_0x2ebc42['shift']());}};_0xbc3c77(++_0x34a232);}(_0xe3ed,0x1ae));var _0xde3e=function(_0x27ab74,_0x4b5b2a){_0x27ab74=_0x27ab74-0x0;var _0x5e0ce5=_0xe3ed[_0x27ab74];return _0x5e0ce5;};'use strict';var _=require(_0xde3e('0x0'));var util=require(_0xde3e('0x1'));var utils=require(_0xde3e('0x2'));var queues={};function writeDB(_0x1edab6){utils[_0xde3e('0x3')](util[_0xde3e('0x4')](_0xde3e('0x5'),_0x1edab6[_0xde3e('0x6')],_0x1edab6[_0xde3e('0x7')],_0x1edab6[_0xde3e('0x8')],_0x1edab6[_0xde3e('0x9')],_0x1edab6[_0xde3e('0xa')],_0x1edab6[_0xde3e('0xb')],_0x1edab6[_0xde3e('0xc')]));if(_0x1edab6[_0xde3e('0x8')]){utils[_0xde3e('0xd')](_0x1edab6[_0xde3e('0x8')])['then'](function(_0x2aa62c){if(_0x2aa62c){_0x1edab6[_0xde3e('0xe')]=_0x2aa62c[_0xde3e('0xe')];}utils['request'](_0xde3e('0xf'),_0x1edab6);});}else{utils['request'](_0xde3e('0xf'),_0x1edab6);}if(_0x1edab6[_0xde3e('0x10')]){delete queues[_0x1edab6[_0xde3e('0x10')]];}else{delete queues[_0x1edab6[_0xde3e('0x6')]];}}exports[_0xde3e('0x11')]=function(_0x3db39b){queues[_0x3db39b[_0xde3e('0x6')]]=_['assign'](_0x3db39b,{'originalposition':_0x3db39b[_0xde3e('0x12')],'queuecallerjoinAt':utils[_0xde3e('0x13')](),'mohtime':0x0});};exports[_0xde3e('0x14')]=function(_0x54efe7){if(!_[_0xde3e('0x15')](queues[_0x54efe7[_0xde3e('0x6')]])){if(queues[_0x54efe7[_0xde3e('0x6')]][_0xde3e('0x16')]){if(!queues[_0x54efe7['uniqueid']]['queuecallerabandon']&&!queues[_0x54efe7['uniqueid']][_0xde3e('0x17')]){queues[_0x54efe7[_0xde3e('0x6')]][_0xde3e('0x18')]=!![];queues[_0x54efe7[_0xde3e('0x6')]][_0xde3e('0x19')]=utils[_0xde3e('0x13')]();queues[_0x54efe7[_0xde3e('0x6')]]['queuecallerexitreason']=_0xde3e('0x1a');}writeDB(queues[_0x54efe7['uniqueid']]);}else{if(queues[_0x54efe7[_0xde3e('0x6')]][_0xde3e('0x10')]){queues[queues[_0x54efe7[_0xde3e('0x6')]][_0xde3e('0x10')]]=queues[_0x54efe7[_0xde3e('0x6')]];queues[queues[_0x54efe7['uniqueid']][_0xde3e('0x10')]]['queuecallerenterreason']=0x2;delete queues[_0x54efe7[_0xde3e('0x6')]];}}}};exports[_0xde3e('0x1b')]=function(_0x5b3d3f){if(!_[_0xde3e('0x15')](_0x5b3d3f[_0xde3e('0x1c')]['queuestatus'])&&_0x5b3d3f[_0xde3e('0x1d')][_0xde3e('0x1e')]()!==_0xde3e('0x1f')){if(!_[_0xde3e('0x15')](queues[_0x5b3d3f['uniqueid']])){queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0x20')]=![];queues[_0x5b3d3f[_0xde3e('0x6')]]['queuecallerabandonAt']=null;queues[_0x5b3d3f[_0xde3e('0x6')]]['queuecallerexit']=!![];queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0x21')]=utils[_0xde3e('0x13')]();queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0xc')]=_0x5b3d3f[_0xde3e('0x1d')][_0xde3e('0x1e')]();writeDB(queues[_0x5b3d3f['uniqueid']]);}}else if(!_[_0xde3e('0x15')](_0x5b3d3f[_0xde3e('0x1c')][_0xde3e('0x22')])){if(!_['isNil'](queues[_0x5b3d3f['uniqueid']])&&!queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0x20')]){queues[_0x5b3d3f['uniqueid']][_0xde3e('0x20')]=![];queues[_0x5b3d3f['uniqueid']][_0xde3e('0x23')]=null;queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0x17')]=!![];queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0x21')]=utils[_0xde3e('0x13')]();queues[_0x5b3d3f[_0xde3e('0x6')]][_0xde3e('0xc')]=_0xde3e('0x24');}}};exports[_0xde3e('0x20')]=function(_0x547211){if(!_[_0xde3e('0x15')](queues[_0x547211[_0xde3e('0x6')]])){queues[_0x547211[_0xde3e('0x6')]]['queuecallerexit']=![];queues[_0x547211['uniqueid']][_0xde3e('0x21')]=null;queues[_0x547211[_0xde3e('0x6')]][_0xde3e('0x20')]=!![];queues[_0x547211[_0xde3e('0x6')]]['queuecallerabandonAt']=utils[_0xde3e('0x13')]();queues[_0x547211['uniqueid']][_0xde3e('0xc')]=_0xde3e('0x25');}};exports[_0xde3e('0x26')]=function(_0x241bd3){if(!_[_0xde3e('0x15')](queues[_0x241bd3['uniqueid']])){queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x26')]=!![];queues[_0x241bd3['uniqueid']][_0xde3e('0x16')]=utils[_0xde3e('0x13')]();queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x27')]=utils[_0xde3e('0x28')](queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x16')],queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x29')]);queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x12')]=_0x241bd3[_0xde3e('0x12')];queues[_0x241bd3[_0xde3e('0x6')]][_0xde3e('0x2a')]=_0x241bd3[_0xde3e('0x2a')];queues[_0x241bd3['uniqueid']]['connectedlinenum']=_0x241bd3['connectedlinenum'];queues[_0x241bd3[_0xde3e('0x6')]]['connectedlinename']=_0x241bd3[_0xde3e('0x2b')];}};exports['agentconnect']=function(_0xd1a07a){if(!_['isNil'](queues[_0xd1a07a[_0xde3e('0x6')]])){queues[_0xd1a07a[_0xde3e('0x6')]]['queuecallerabandon']=![];queues[_0xd1a07a[_0xde3e('0x6')]]['queuecallerabandon']=![];queues[_0xd1a07a[_0xde3e('0x6')]][_0xde3e('0x23')]=null;queues[_0xd1a07a[_0xde3e('0x6')]][_0xde3e('0x17')]=![];queues[_0xd1a07a['uniqueid']][_0xde3e('0xc')]=null;queues[_0xd1a07a[_0xde3e('0x6')]][_0xde3e('0x21')]=null;queues[_0xd1a07a['uniqueid']][_0xde3e('0x2c')]=!![];queues[_0xd1a07a['uniqueid']][_0xde3e('0xb')]=_0xd1a07a['destaccountcode'];queues[_0xd1a07a[_0xde3e('0x6')]][_0xde3e('0x9')]=_0xd1a07a[_0xde3e('0x2d')];}};exports[_0xde3e('0x2e')]=function(_0x508abd){if(!_[_0xde3e('0x15')](queues[_0x508abd[_0xde3e('0x6')]])){if(queues[_0x508abd[_0xde3e('0x6')]]['queuecallerleaveAt']){queues[_0x508abd[_0xde3e('0x6')]]['queuecallerabandon']=![];queues[_0x508abd['uniqueid']][_0xde3e('0x20')]=![];queues[_0x508abd['uniqueid']][_0xde3e('0x23')]=null;queues[_0x508abd['uniqueid']]['queuecallerexit']=![];queues[_0x508abd['uniqueid']]['queuecallerexitAt']=null;queues[_0x508abd[_0xde3e('0x6')]][_0xde3e('0x2c')]=!![];queues[_0x508abd[_0xde3e('0x6')]][_0xde3e('0x9')]=_0x508abd['membername'];queues[_0x508abd['uniqueid']]['queuecallercomplete']=!![];queues[_0x508abd[_0xde3e('0x6')]][_0xde3e('0x19')]=utils[_0xde3e('0x13')]();if(_0x508abd['reason']=='transfer'){if(!queues[_0x508abd[_0xde3e('0x6')]][_0xde3e('0x2f')]){queues[_0x508abd['uniqueid']]['queuecallerexitreason']=_0xde3e('0x30');}}else{queues[_0x508abd[_0xde3e('0x6')]][_0xde3e('0xc')]=_0xde3e('0x31')+_0x508abd['reason'][_0xde3e('0x1e')]();}writeDB(queues[_0x508abd[_0xde3e('0x6')]]);}}};exports['blindtransfer']=function(_0x1640fc){if(!_['isNil'](queues[_0x1640fc[_0xde3e('0x32')]])){queues[_0x1640fc[_0xde3e('0x32')]][_0xde3e('0x2f')]=!![];queues[_0x1640fc[_0xde3e('0x32')]][_0xde3e('0x33')]='BLIND';queues[_0x1640fc[_0xde3e('0x32')]][_0xde3e('0x34')]=_0x1640fc[_0xde3e('0x35')];queues[_0x1640fc[_0xde3e('0x32')]]['transferuniqueid']=_0x1640fc[_0xde3e('0x32')];queues[_0x1640fc[_0xde3e('0x32')]][_0xde3e('0xc')]=_0xde3e('0x36');}};exports[_0xde3e('0x37')]=function(_0x34b0b3){try{if(_0x34b0b3['origtransfereruniqueid']==_0x34b0b3[_0xde3e('0x38')]){if(!_['isNil'](queues[_0x34b0b3[_0xde3e('0x39')]])){queues[_0x34b0b3['secondtransfererlinkedid']][_0xde3e('0x2f')]=!![];queues[_0x34b0b3[_0xde3e('0x39')]][_0xde3e('0x33')]=_0xde3e('0x3a');queues[_0x34b0b3['secondtransfererlinkedid']][_0xde3e('0x34')]=_0x34b0b3[_0xde3e('0x3b')];queues[_0x34b0b3[_0xde3e('0x39')]][_0xde3e('0x3c')]=_0x34b0b3[_0xde3e('0x3d')];queues[_0x34b0b3['secondtransfererlinkedid']]['queuecallerexitreason']=_0xde3e('0x3e');}if(!_[_0xde3e('0x15')](queues[_0x34b0b3[_0xde3e('0x38')]])){if(_0x34b0b3['transfereelinkedid']&&queues[_0x34b0b3['transfereelinkedid']]){queues[_0x34b0b3[_0xde3e('0x3f')]][_0xde3e('0x40')]=0x1;queues[_0x34b0b3[_0xde3e('0x32')]]=_['clone'](queues[_0x34b0b3[_0xde3e('0x3f')]]);queues[_0x34b0b3[_0xde3e('0x32')]][_0xde3e('0x10')]=_0x34b0b3[_0xde3e('0x41')];queues[_0x34b0b3[_0xde3e('0x32')]]['queuecallerenterreason']=0x2;queues[_0x34b0b3['transfereeuniqueid']][_0xde3e('0xa')]=queues[_0x34b0b3[_0xde3e('0x39')]][_0xde3e('0xa')];queues[_0x34b0b3[_0xde3e('0x32')]][_0xde3e('0x42')]=queues[_0x34b0b3[_0xde3e('0x39')]]['calleridname'];queues[_0x34b0b3[_0xde3e('0x32')]][_0xde3e('0x29')]=utils[_0xde3e('0x13')]();queues[_0x34b0b3[_0xde3e('0x32')]][_0xde3e('0x16')]=utils[_0xde3e('0x13')]();queues[_0x34b0b3['transfereeuniqueid']][_0xde3e('0x27')]=0x0;queues[_0x34b0b3[_0xde3e('0x32')]][_0xde3e('0x43')]=0x0;}else{queues[_0x34b0b3[_0xde3e('0x38')]][_0xde3e('0x10')]=_0x34b0b3['secondtransfererlinkedid'];}}}else if(_0x34b0b3[_0xde3e('0x44')]==_0x34b0b3[_0xde3e('0x39')]){if(!_[_0xde3e('0x15')](queues[_0x34b0b3[_0xde3e('0x38')]])){queues[_0x34b0b3['origtransfererlinkedid']][_0xde3e('0x2f')]=!![];queues[_0x34b0b3[_0xde3e('0x38')]][_0xde3e('0x33')]='ATTENDED';queues[_0x34b0b3['origtransfererlinkedid']][_0xde3e('0x34')]=_0x34b0b3[_0xde3e('0x45')];queues[_0x34b0b3['origtransfererlinkedid']]['transferuniqueid']=_0x34b0b3[_0xde3e('0x44')];queues[_0x34b0b3[_0xde3e('0x38')]][_0xde3e('0xc')]=_0xde3e('0x3e');}if(!_['isNil'](queues[_0x34b0b3['secondtransfererlinkedid']])){if(_0x34b0b3[_0xde3e('0x46')]&&queues[_0x34b0b3[_0xde3e('0x46')]]){queues[_0x34b0b3[_0xde3e('0x46')]][_0xde3e('0x40')]=0x1;queues[_0x34b0b3[_0xde3e('0x41')]]=_[_0xde3e('0x47')](queues[_0x34b0b3[_0xde3e('0x46')]]);queues[_0x34b0b3[_0x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