ce50863afc464e0a75c28e71aba7d00deb9ad0e8
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x0e00=['secondtransfererexten','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','./utils','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','debug','[%s][queues][queuecallerjoin]','info','queue','position','assign','now','format','hangup','isNil','queuecallerleaveAt','queuecallerexit','queuecallercompleteAt','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','[%s][queues][hangup]','varset','queuestatus','value','toUpperCase','CONTINUE','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerabandon','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','queuecallerabandonAt','error','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','diffTime','queuecallerjoinAt','count','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','agentcomplete','[%s][queues][agentcomplete]','queuecallercomplete','transfer','TRANSFER','reason','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','extension','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfereruniqueid','origtransfererexten','ATTENDED','transferexten','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','clone','transfertargetuniqueid','queuecallerenterreason','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid'];(function(_0x59ee6f,_0x450239){var _0x4c0979=function(_0x565e92){while(--_0x565e92){_0x59ee6f['push'](_0x59ee6f['shift']());}};_0x4c0979(++_0x450239);}(_0x0e00,0x6f));var _0x00e0=function(_0x3b9256,_0x149d43){_0x3b9256=_0x3b9256-0x0;var _0x2b8bac=_0x0e00[_0x3b9256];return _0x2b8bac;};'use strict';var _=require(_0x00e0('0x0'));var util=require('util');var utils=require(_0x00e0('0x1'));var queues={};function writeDB(_0x4ad94d){utils['info'](util['format'](_0x00e0('0x2'),_0x4ad94d[_0x00e0('0x3')],_0x4ad94d[_0x00e0('0x4')],_0x4ad94d['queue'],_0x4ad94d[_0x00e0('0x5')],_0x4ad94d[_0x00e0('0x6')],_0x4ad94d[_0x00e0('0x7')],_0x4ad94d[_0x00e0('0x8')]));if(_0x4ad94d['queue']){utils[_0x00e0('0x9')](_0x4ad94d['queue'])[_0x00e0('0xa')](function(_0x3f95fe){if(_0x3f95fe){_0x4ad94d[_0x00e0('0xb')]=_0x3f95fe[_0x00e0('0xb')];}utils[_0x00e0('0xc')]('CreateVoiceQueueReport',_0x4ad94d);});}else{utils[_0x00e0('0xc')](_0x00e0('0xd'),_0x4ad94d);}if(_0x4ad94d[_0x00e0('0xe')]){delete queues[_0x4ad94d[_0x00e0('0xe')]];}else{delete queues[_0x4ad94d[_0x00e0('0x3')]];}}exports['queuecallerjoin']=function(_0x37f951){try{utils[_0x00e0('0xf')](util['format'](_0x00e0('0x10'),_0x37f951[_0x00e0('0x3')]),_0x37f951);utils[_0x00e0('0x11')](util['format']('[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s',_0x37f951['uniqueid'],_0x37f951[_0x00e0('0x12')],_0x37f951[_0x00e0('0x13')]));queues[_0x37f951['uniqueid']]=_[_0x00e0('0x14')](_0x37f951,{'originalposition':_0x37f951[_0x00e0('0x13')],'queuecallerjoinAt':utils[_0x00e0('0x15')](),'mohtime':0x0});}catch(_0x3cbb52){utils['error'](util[_0x00e0('0x16')](_0x00e0('0x10'),_0x37f951['uniqueid']),_0x3cbb52);}};exports[_0x00e0('0x17')]=function(_0x4a626d){try{if(!_[_0x00e0('0x18')](queues[_0x4a626d['uniqueid']])){utils['debug'](util[_0x00e0('0x16')]('[%s][queues][hangup]',_0x4a626d['uniqueid']),_0x4a626d);if(queues[_0x4a626d[_0x00e0('0x3')]][_0x00e0('0x19')]){if(!queues[_0x4a626d[_0x00e0('0x3')]]['queuecallerabandon']&&!queues[_0x4a626d['uniqueid']][_0x00e0('0x1a')]){queues[_0x4a626d[_0x00e0('0x3')]]['queuecallercomplete']=!![];queues[_0x4a626d[_0x00e0('0x3')]][_0x00e0('0x1b')]=utils[_0x00e0('0x15')]();queues[_0x4a626d['uniqueid']]['queuecallerexitreason']='COMPLETEDBYAGENT';}utils['info'](util[_0x00e0('0x16')](_0x00e0('0x1c'),_0x4a626d[_0x00e0('0x3')],queues[_0x4a626d[_0x00e0('0x3')]]['name'],queues[_0x4a626d['uniqueid']][_0x00e0('0x8')]));writeDB(queues[_0x4a626d[_0x00e0('0x3')]]);}else if(queues[_0x4a626d['uniqueid']][_0x00e0('0xe')]){utils[_0x00e0('0x11')](util['format'](_0x00e0('0x1d'),_0x4a626d[_0x00e0('0x3')],queues[_0x4a626d[_0x00e0('0x3')]][_0x00e0('0x1e')],queues[_0x4a626d[_0x00e0('0x3')]]['transfereduniqueid']));queues[queues[_0x4a626d[_0x00e0('0x3')]][_0x00e0('0xe')]]=queues[_0x4a626d['uniqueid']];queues[queues[_0x4a626d[_0x00e0('0x3')]][_0x00e0('0xe')]]['queuecallerenterreason']=0x2;delete queues[_0x4a626d[_0x00e0('0x3')]];}}}catch(_0x38683f){utils['error'](util['format'](_0x00e0('0x1f'),_0x4a626d[_0x00e0('0x3')]),_0x38683f);}};exports[_0x00e0('0x20')]=function(_0x2dc3d8){try{utils[_0x00e0('0xf')](util[_0x00e0('0x16')]('[%s][queues][varset]',_0x2dc3d8[_0x00e0('0x3')]),_0x2dc3d8);if(!_[_0x00e0('0x18')](_0x2dc3d8['variable'][_0x00e0('0x21')])&&_0x2dc3d8[_0x00e0('0x22')][_0x00e0('0x23')]()!==_0x00e0('0x24')){if(!_[_0x00e0('0x18')](queues[_0x2dc3d8[_0x00e0('0x3')]])){queues[_0x2dc3d8['uniqueid']]['queuecallerabandon']=![];queues[_0x2dc3d8['uniqueid']]['queuecallerabandonAt']=null;queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x1a')]=!![];queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x25')]=utils[_0x00e0('0x15')]();queues[_0x2dc3d8[_0x00e0('0x3')]]['queuecallerexitreason']=_0x2dc3d8[_0x00e0('0x22')][_0x00e0('0x23')]();utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x26'),_0x2dc3d8[_0x00e0('0x3')],queues[_0x2dc3d8['uniqueid']][_0x00e0('0x1e')],_0x2dc3d8[_0x00e0('0x22')],queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x8')]));writeDB(queues[_0x2dc3d8[_0x00e0('0x3')]]);}}else if(!_[_0x00e0('0x18')](_0x2dc3d8['variable'][_0x00e0('0x27')])){if(!_['isNil'](queues[_0x2dc3d8[_0x00e0('0x3')]])&&!queues[_0x2dc3d8[_0x00e0('0x3')]]['queuecallerabandon']){queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x28')]=![];queues[_0x2dc3d8['uniqueid']]['queuecallerabandonAt']=null;queues[_0x2dc3d8['uniqueid']][_0x00e0('0x1a')]=!![];queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x25')]=utils[_0x00e0('0x15')]();queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x8')]='EXITWITHKEY';utils[_0x00e0('0x11')](util['format'](_0x00e0('0x29'),_0x2dc3d8[_0x00e0('0x3')],queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x1e')],_0x2dc3d8[_0x00e0('0x22')],queues[_0x2dc3d8[_0x00e0('0x3')]][_0x00e0('0x8')]));}}}catch(_0x4e63ec){utils['error'](util[_0x00e0('0x16')](_0x00e0('0x2a'),_0x2dc3d8[_0x00e0('0x3')]),_0x4e63ec);}};exports[_0x00e0('0x28')]=function(_0x5d94ee){try{if(!_[_0x00e0('0x18')](queues[_0x5d94ee[_0x00e0('0x3')]])){utils['debug'](util[_0x00e0('0x16')](_0x00e0('0x2b'),_0x5d94ee[_0x00e0('0x3')]),_0x5d94ee);queues[_0x5d94ee[_0x00e0('0x3')]][_0x00e0('0x1a')]=![];queues[_0x5d94ee[_0x00e0('0x3')]]['queuecallerexitAt']=null;queues[_0x5d94ee['uniqueid']][_0x00e0('0x28')]=!![];queues[_0x5d94ee[_0x00e0('0x3')]][_0x00e0('0x2c')]=utils[_0x00e0('0x15')]();queues[_0x5d94ee[_0x00e0('0x3')]]['queuecallerexitreason']='ABANDONED';utils[_0x00e0('0x11')](util[_0x00e0('0x16')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x5d94ee['uniqueid'],queues[_0x5d94ee[_0x00e0('0x3')]][_0x00e0('0x1e')],queues[_0x5d94ee['uniqueid']][_0x00e0('0x8')]));}}catch(_0x4c228c){utils[_0x00e0('0x2d')](util['format'](_0x00e0('0x2b'),_0x5d94ee[_0x00e0('0x3')]),_0x4c228c);}};exports[_0x00e0('0x2e')]=function(_0x4c77a1){try{if(!_['isNil'](queues[_0x4c77a1[_0x00e0('0x3')]])){utils[_0x00e0('0xf')](util['format'](_0x00e0('0x2f'),_0x4c77a1[_0x00e0('0x3')]),_0x4c77a1);utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x30'),_0x4c77a1[_0x00e0('0x3')],queues[_0x4c77a1['uniqueid']]['name'],_0x4c77a1[_0x00e0('0x31')],_0x4c77a1[_0x00e0('0x32')]));queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x2e')]=!![];queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x19')]=utils[_0x00e0('0x15')]();queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x33')]=utils[_0x00e0('0x34')](queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x19')],queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x35')]);queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x13')]=_0x4c77a1['position'];queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x36')]=_0x4c77a1[_0x00e0('0x36')];queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x31')]=_0x4c77a1[_0x00e0('0x31')];queues[_0x4c77a1[_0x00e0('0x3')]][_0x00e0('0x32')]=_0x4c77a1[_0x00e0('0x32')];}}catch(_0x162804){utils[_0x00e0('0x2d')](util['format'](_0x00e0('0x2f'),_0x4c77a1[_0x00e0('0x3')]),_0x162804);}};exports['agentconnect']=function(_0x4041d1){try{if(!_[_0x00e0('0x18')](queues[_0x4041d1['uniqueid']])){utils[_0x00e0('0xf')](util[_0x00e0('0x16')](_0x00e0('0x37'),_0x4041d1['uniqueid']),_0x4041d1);utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x38'),_0x4041d1[_0x00e0('0x3')],queues[_0x4041d1[_0x00e0('0x3')]][_0x00e0('0x1e')],_0x4041d1[_0x00e0('0x39')],_0x4041d1['destaccountcode']));queues[_0x4041d1['uniqueid']][_0x00e0('0x28')]=![];queues[_0x4041d1[_0x00e0('0x3')]][_0x00e0('0x28')]=![];queues[_0x4041d1[_0x00e0('0x3')]][_0x00e0('0x2c')]=null;queues[_0x4041d1['uniqueid']]['queuecallerexit']=![];queues[_0x4041d1[_0x00e0('0x3')]]['queuecallerexitreason']=null;queues[_0x4041d1['uniqueid']]['queuecallerexitAt']=null;queues[_0x4041d1[_0x00e0('0x3')]][_0x00e0('0x3a')]=!![];queues[_0x4041d1[_0x00e0('0x3')]][_0x00e0('0x7')]=_0x4041d1['destaccountcode'];queues[_0x4041d1[_0x00e0('0x3')]]['lastAssignedTo']=_0x4041d1[_0x00e0('0x39')];}}catch(_0x3f82df){utils[_0x00e0('0x2d')](util[_0x00e0('0x16')]('[%s][queues][agentconnect]',_0x4041d1[_0x00e0('0x3')]),_0x3f82df);}};exports[_0x00e0('0x3b')]=function(_0x329e56){try{if(!_[_0x00e0('0x18')](queues[_0x329e56[_0x00e0('0x3')]])){if(queues[_0x329e56[_0x00e0('0x3')]]['queuecallerleaveAt']){utils[_0x00e0('0xf')](util['format'](_0x00e0('0x3c'),_0x329e56[_0x00e0('0x3')]),_0x329e56);queues[_0x329e56[_0x00e0('0x3')]]['queuecallerabandon']=![];queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x28')]=![];queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x2c')]=null;queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x1a')]=![];queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x25')]=null;queues[_0x329e56[_0x00e0('0x3')]]['assigned']=!![];queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x5')]=_0x329e56[_0x00e0('0x39')];queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x3d')]=!![];queues[_0x329e56['uniqueid']][_0x00e0('0x1b')]=utils[_0x00e0('0x15')]();if(_0x329e56['reason']=='transfer'){if(!queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x3e')]){queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x8')]=_0x00e0('0x3f');}}else{queues[_0x329e56[_0x00e0('0x3')]]['queuecallerexitreason']='COMPLETEDBY'+_0x329e56[_0x00e0('0x40')][_0x00e0('0x23')]();}utils[_0x00e0('0x11')](util[_0x00e0('0x16')]('[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s',_0x329e56[_0x00e0('0x3')],queues[_0x329e56['uniqueid']][_0x00e0('0x1e')],_0x329e56[_0x00e0('0x39')],queues[_0x329e56[_0x00e0('0x3')]][_0x00e0('0x8')]));writeDB(queues[_0x329e56[_0x00e0('0x3')]]);}}}catch(_0x7a52fd){utils[_0x00e0('0x2d')](util[_0x00e0('0x16')](_0x00e0('0x3c'),_0x329e56[_0x00e0('0x3')]),_0x7a52fd);}};exports[_0x00e0('0x41')]=function(_0x4dc88d){try{if(!_[_0x00e0('0x18')](queues[_0x4dc88d[_0x00e0('0x42')]])){utils['debug'](util[_0x00e0('0x16')](_0x00e0('0x43'),_0x4dc88d[_0x00e0('0x3')]),_0x4dc88d);queues[_0x4dc88d[_0x00e0('0x42')]]['transfer']=!![];queues[_0x4dc88d['transfereeuniqueid']][_0x00e0('0x44')]=_0x00e0('0x45');queues[_0x4dc88d['transfereeuniqueid']]['transferexten']=_0x4dc88d[_0x00e0('0x46')];queues[_0x4dc88d[_0x00e0('0x42')]]['transferuniqueid']=_0x4dc88d[_0x00e0('0x42')];queues[_0x4dc88d[_0x00e0('0x42')]][_0x00e0('0x8')]='BLINDTRANSFER';utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x47'),_0x4dc88d['uniqueid'],queues[_0x4dc88d['transfereeuniqueid']]['name'],_0x4dc88d[_0x00e0('0x42')],_0x4dc88d[_0x00e0('0x46')]));}}catch(_0x1677be){utils['error'](util[_0x00e0('0x16')]('[%s][queues][blindtransfer]',_0x4dc88d[_0x00e0('0x3')]),_0x1677be);}};exports[_0x00e0('0x48')]=function(_0x2a96e6){try{utils[_0x00e0('0xf')](util[_0x00e0('0x16')](_0x00e0('0x49'),_0x2a96e6['origtransfereruniqueid']),_0x2a96e6);if(_0x2a96e6['origtransfereruniqueid']==_0x2a96e6[_0x00e0('0x4a')]){if(!_[_0x00e0('0x18')](queues[_0x2a96e6[_0x00e0('0x4b')]])){utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x4c'),_0x2a96e6[_0x00e0('0x4d')],queues[_0x2a96e6['secondtransfererlinkedid']]['name'],_0x2a96e6[_0x00e0('0x4e')]));queues[_0x2a96e6[_0x00e0('0x4b')]][_0x00e0('0x3e')]=!![];queues[_0x2a96e6[_0x00e0('0x4b')]][_0x00e0('0x44')]=_0x00e0('0x4f');queues[_0x2a96e6['secondtransfererlinkedid']][_0x00e0('0x50')]=_0x2a96e6[_0x00e0('0x4e')];queues[_0x2a96e6['secondtransfererlinkedid']][_0x00e0('0x51')]=_0x2a96e6[_0x00e0('0x4d')];queues[_0x2a96e6[_0x00e0('0x4b')]][_0x00e0('0x8')]=_0x00e0('0x52');}if(!_[_0x00e0('0x18')](queues[_0x2a96e6[_0x00e0('0x4a')]])){if(_0x2a96e6[_0x00e0('0x53')]&&queues[_0x2a96e6['transfereelinkedid']]){queues[_0x2a96e6['transfereelinkedid']]['queuecallerenterreason']=0x1;queues[_0x2a96e6['transfereeuniqueid']]=_[_0x00e0('0x54')](queues[_0x2a96e6['transfereelinkedid']]);queues[_0x2a96e6['transfereeuniqueid']][_0x00e0('0xe')]=_0x2a96e6[_0x00e0('0x55')];queues[_0x2a96e6['transfereeuniqueid']][_0x00e0('0x56')]=0x2;queues[_0x2a96e6['transfereeuniqueid']][_0x00e0('0x6')]=queues[_0x2a96e6[_0x00e0('0x4b')]][_0x00e0('0x6')];queues[_0x2a96e6[_0x00e0('0x42')]][_0x00e0('0x57')]=queues[_0x2a96e6[_0x00e0('0x4b')]][_0x00e0('0x57')];queues[_0x2a96e6[_0x00e0('0x42')]][_0x00e0('0x35')]=utils[_0x00e0('0x15')]();queues[_0x2a96e6[_0x00e0('0x42')]]['queuecallerleaveAt']=utils[_0x00e0('0x15')]();queues[_0x2a96e6[_0x00e0('0x42')]][_0x00e0('0x33')]=0x0;queues[_0x2a96e6[_0x00e0('0x42')]]['mohtime']=0x0;utils[_0x00e0('0x11')](util['format'](_0x00e0('0x58'),_0x2a96e6[_0x00e0('0x4d')],queues[_0x2a96e6['transfereeuniqueid']]['name'],queues[_0x2a96e6[_0x00e0('0x42')]]['calleridnum'],queues[_0x2a96e6[_0x00e0('0x42')]][_0x00e0('0x57')]));}else{utils[_0x00e0('0x11')](util[_0x00e0('0x16')](_0x00e0('0x59'),_0x2a96e6[_0x00e0('0x4d')],queues[_0x2a96e6[_0x00e0('0x4a'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