d97ed637553aa4fb532934fc6b1f4401ca8b1824
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x8890=['[%s][queues][hangup]','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','now','queuecallerexitreason','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','queuecallerenterreason','error','varset','[%s][queues][varset]','variable','queuestatus','value','CONTINUE','toUpperCase','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','isNil','queueposition','queuecallerabandonAt','queuecallerexitAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','holdtime','diffTime','queuecallerjoinAt','count','connectedlinename','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','lastAssignedTo','agentcomplete','[%s][queues][agentcomplete]','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','BLIND','transferexten','extension','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','[%s][queues][attendedtransfer]','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfereruniqueid','origtransfererexten','transfertype','ATTENDED','transferuniqueid','transfereelinkedid','transfertargetuniqueid','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','format','channel','queue','calleridnum','accountcode','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','uniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','hangup'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x8890,0xbe));var _0x0889=function(_0x566f02,_0xd24c72){_0x566f02=_0x566f02-0x0;var _0x236770=_0x8890[_0x566f02];return _0x236770;};'use strict';var _=require(_0x0889('0x0'));var util=require(_0x0889('0x1'));var utils=require(_0x0889('0x2'));var queues={};function writeDB(_0x49e852){utils[_0x0889('0x3')](util[_0x0889('0x4')]('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x49e852['uniqueid'],_0x49e852[_0x0889('0x5')],_0x49e852[_0x0889('0x6')],_0x49e852['lastAssignedTo'],_0x49e852[_0x0889('0x7')],_0x49e852[_0x0889('0x8')],_0x49e852['queuecallerexitreason']));if(_0x49e852[_0x0889('0x6')]){utils[_0x0889('0x9')](_0x49e852['queue'])[_0x0889('0xa')](function(_0x38fda6){if(_0x38fda6){_0x49e852[_0x0889('0xb')]=_0x38fda6[_0x0889('0xb')];}utils[_0x0889('0xc')](_0x0889('0xd'),_0x49e852);});}else{utils[_0x0889('0xc')]('CreateVoiceQueueReport',_0x49e852);}if(_0x49e852[_0x0889('0xe')]){delete queues[_0x49e852[_0x0889('0xe')]];}else{delete queues[_0x49e852[_0x0889('0xf')]];}}exports[_0x0889('0x10')]=function(_0x2402bd){try{utils[_0x0889('0x11')](util[_0x0889('0x4')]('[%s][queues][queuecallerjoin]',_0x2402bd['uniqueid']),_0x2402bd);utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x12'),_0x2402bd[_0x0889('0xf')],_0x2402bd[_0x0889('0x6')],_0x2402bd['position']));queues[_0x2402bd[_0x0889('0xf')]]=_[_0x0889('0x13')](_0x2402bd,{'originalposition':_0x2402bd[_0x0889('0x14')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x4cc806){utils['error'](util[_0x0889('0x4')]('[%s][queues][queuecallerjoin]',_0x2402bd[_0x0889('0xf')]),_0x4cc806);}};exports[_0x0889('0x15')]=function(_0x4264ad){try{if(!_['isNil'](queues[_0x4264ad[_0x0889('0xf')]])){utils[_0x0889('0x11')](util['format'](_0x0889('0x16'),_0x4264ad[_0x0889('0xf')]),_0x4264ad);if(queues[_0x4264ad['uniqueid']][_0x0889('0x17')]){if(!queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x18')]&&!queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x19')]){queues[_0x4264ad['uniqueid']][_0x0889('0x1a')]=!![];queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x1b')]=utils[_0x0889('0x1c')]();queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x1d')]=_0x0889('0x1e');}utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x1f'),_0x4264ad[_0x0889('0xf')],queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x20')],queues[_0x4264ad['uniqueid']][_0x0889('0x1d')]));writeDB(queues[_0x4264ad['uniqueid']]);}else if(queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0xe')]){utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x21'),_0x4264ad[_0x0889('0xf')],queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0x20')],queues[_0x4264ad[_0x0889('0xf')]][_0x0889('0xe')]));queues[queues[_0x4264ad['uniqueid']][_0x0889('0xe')]]=queues[_0x4264ad[_0x0889('0xf')]];queues[queues[_0x4264ad[_0x0889('0xf')]]['transfereduniqueid']][_0x0889('0x22')]=0x2;delete queues[_0x4264ad[_0x0889('0xf')]];}}}catch(_0x3f11e0){utils[_0x0889('0x23')](util[_0x0889('0x4')](_0x0889('0x16'),_0x4264ad['uniqueid']),_0x3f11e0);}};exports[_0x0889('0x24')]=function(_0x1fd3a2){try{utils[_0x0889('0x11')](util['format'](_0x0889('0x25'),_0x1fd3a2['uniqueid']),_0x1fd3a2);if(!_['isNil'](_0x1fd3a2[_0x0889('0x26')][_0x0889('0x27')])&&_0x1fd3a2[_0x0889('0x28')]['toUpperCase']()!==_0x0889('0x29')){if(!_['isNil'](queues[_0x1fd3a2['uniqueid']])){queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x18')]=![];queues[_0x1fd3a2[_0x0889('0xf')]]['queuecallerabandonAt']=null;queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x19')]=!![];queues[_0x1fd3a2[_0x0889('0xf')]]['queuecallerexitAt']=utils[_0x0889('0x1c')]();queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x1d')]=_0x1fd3a2['value'][_0x0889('0x2a')]();utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x2b'),_0x1fd3a2[_0x0889('0xf')],queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x20')],_0x1fd3a2['value'],queues[_0x1fd3a2['uniqueid']][_0x0889('0x1d')]));writeDB(queues[_0x1fd3a2[_0x0889('0xf')]]);}}else if(!_[_0x0889('0x2c')](_0x1fd3a2[_0x0889('0x26')][_0x0889('0x2d')])){if(!_[_0x0889('0x2c')](queues[_0x1fd3a2[_0x0889('0xf')]])&&!queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x18')]){queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x18')]=![];queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x2e')]=null;queues[_0x1fd3a2['uniqueid']][_0x0889('0x19')]=!![];queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x2f')]=utils[_0x0889('0x1c')]();queues[_0x1fd3a2['uniqueid']][_0x0889('0x1d')]=_0x0889('0x30');utils['info'](util[_0x0889('0x4')](_0x0889('0x31'),_0x1fd3a2[_0x0889('0xf')],queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x20')],_0x1fd3a2['value'],queues[_0x1fd3a2[_0x0889('0xf')]][_0x0889('0x1d')]));}}}catch(_0x29962d){utils[_0x0889('0x23')](util[_0x0889('0x4')]('[%s][queues][varset]',_0x1fd3a2[_0x0889('0xf')]),_0x29962d);}};exports[_0x0889('0x18')]=function(_0x4ff48b){try{if(!_[_0x0889('0x2c')](queues[_0x4ff48b[_0x0889('0xf')]])){utils[_0x0889('0x11')](util[_0x0889('0x4')]('[%s][queues][queuecallerabandon]',_0x4ff48b[_0x0889('0xf')]),_0x4ff48b);queues[_0x4ff48b[_0x0889('0xf')]][_0x0889('0x19')]=![];queues[_0x4ff48b[_0x0889('0xf')]][_0x0889('0x2f')]=null;queues[_0x4ff48b[_0x0889('0xf')]][_0x0889('0x18')]=!![];queues[_0x4ff48b[_0x0889('0xf')]]['queuecallerabandonAt']=utils['now']();queues[_0x4ff48b[_0x0889('0xf')]][_0x0889('0x1d')]=_0x0889('0x32');utils[_0x0889('0x3')](util[_0x0889('0x4')]('[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s',_0x4ff48b['uniqueid'],queues[_0x4ff48b[_0x0889('0xf')]]['name'],queues[_0x4ff48b[_0x0889('0xf')]][_0x0889('0x1d')]));}}catch(_0x237c62){utils[_0x0889('0x23')](util[_0x0889('0x4')]('[%s][queues][queuecallerabandon]',_0x4ff48b[_0x0889('0xf')]),_0x237c62);}};exports[_0x0889('0x33')]=function(_0x2a2aef){try{if(!_[_0x0889('0x2c')](queues[_0x2a2aef[_0x0889('0xf')]])){utils[_0x0889('0x11')](util[_0x0889('0x4')](_0x0889('0x34'),_0x2a2aef[_0x0889('0xf')]),_0x2a2aef);utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x35'),_0x2a2aef[_0x0889('0xf')],queues[_0x2a2aef[_0x0889('0xf')]][_0x0889('0x20')],_0x2a2aef[_0x0889('0x36')],_0x2a2aef['connectedlinename']));queues[_0x2a2aef['uniqueid']][_0x0889('0x33')]=!![];queues[_0x2a2aef['uniqueid']]['queuecallerleaveAt']=utils[_0x0889('0x1c')]();queues[_0x2a2aef['uniqueid']][_0x0889('0x37')]=utils[_0x0889('0x38')](queues[_0x2a2aef[_0x0889('0xf')]][_0x0889('0x17')],queues[_0x2a2aef[_0x0889('0xf')]][_0x0889('0x39')]);queues[_0x2a2aef['uniqueid']][_0x0889('0x14')]=_0x2a2aef[_0x0889('0x14')];queues[_0x2a2aef[_0x0889('0xf')]][_0x0889('0x3a')]=_0x2a2aef[_0x0889('0x3a')];queues[_0x2a2aef['uniqueid']][_0x0889('0x36')]=_0x2a2aef[_0x0889('0x36')];queues[_0x2a2aef[_0x0889('0xf')]]['connectedlinename']=_0x2a2aef[_0x0889('0x3b')];}}catch(_0xd1d2ca){utils[_0x0889('0x23')](util['format'](_0x0889('0x34'),_0x2a2aef['uniqueid']),_0xd1d2ca);}};exports[_0x0889('0x3c')]=function(_0x12e4cf){try{if(!_[_0x0889('0x2c')](queues[_0x12e4cf[_0x0889('0xf')]])){utils[_0x0889('0x11')](util['format'](_0x0889('0x3d'),_0x12e4cf[_0x0889('0xf')]),_0x12e4cf);utils[_0x0889('0x3')](util['format'](_0x0889('0x3e'),_0x12e4cf['uniqueid'],queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x20')],_0x12e4cf[_0x0889('0x3f')],_0x12e4cf[_0x0889('0x40')]));queues[_0x12e4cf[_0x0889('0xf')]]['queuecallerabandon']=![];queues[_0x12e4cf['uniqueid']][_0x0889('0x18')]=![];queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x2e')]=null;queues[_0x12e4cf['uniqueid']]['queuecallerexit']=![];queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x1d')]=null;queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x2f')]=null;queues[_0x12e4cf['uniqueid']]['assigned']=!![];queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x8')]=_0x12e4cf[_0x0889('0x40')];queues[_0x12e4cf[_0x0889('0xf')]][_0x0889('0x41')]=_0x12e4cf[_0x0889('0x3f')];}}catch(_0x3ffa5a){utils[_0x0889('0x23')](util[_0x0889('0x4')]('[%s][queues][agentconnect]',_0x12e4cf['uniqueid']),_0x3ffa5a);}};exports[_0x0889('0x42')]=function(_0x3b4603){try{if(!_[_0x0889('0x2c')](queues[_0x3b4603[_0x0889('0xf')]])){if(queues[_0x3b4603[_0x0889('0xf')]]['queuecallerleaveAt']){utils[_0x0889('0x11')](util[_0x0889('0x4')](_0x0889('0x43'),_0x3b4603[_0x0889('0xf')]),_0x3b4603);queues[_0x3b4603['uniqueid']]['queuecallerabandon']=![];queues[_0x3b4603[_0x0889('0xf')]][_0x0889('0x18')]=![];queues[_0x3b4603['uniqueid']][_0x0889('0x2e')]=null;queues[_0x3b4603[_0x0889('0xf')]]['queuecallerexit']=![];queues[_0x3b4603[_0x0889('0xf')]][_0x0889('0x2f')]=null;queues[_0x3b4603[_0x0889('0xf')]]['assigned']=!![];queues[_0x3b4603[_0x0889('0xf')]][_0x0889('0x41')]=_0x3b4603[_0x0889('0x3f')];queues[_0x3b4603[_0x0889('0xf')]][_0x0889('0x1a')]=!![];queues[_0x3b4603[_0x0889('0xf')]]['queuecallercompleteAt']=utils[_0x0889('0x1c')]();if(_0x3b4603[_0x0889('0x44')]==_0x0889('0x45')){if(!queues[_0x3b4603['uniqueid']][_0x0889('0x45')]){queues[_0x3b4603[_0x0889('0xf')]]['queuecallerexitreason']=_0x0889('0x46');}}else{queues[_0x3b4603[_0x0889('0xf')]][_0x0889('0x1d')]=_0x0889('0x47')+_0x3b4603[_0x0889('0x44')][_0x0889('0x2a')]();}utils['info'](util[_0x0889('0x4')](_0x0889('0x48'),_0x3b4603['uniqueid'],queues[_0x3b4603['uniqueid']]['name'],_0x3b4603['membername'],queues[_0x3b4603['uniqueid']][_0x0889('0x1d')]));writeDB(queues[_0x3b4603[_0x0889('0xf')]]);}}}catch(_0x28afb6){utils[_0x0889('0x23')](util[_0x0889('0x4')](_0x0889('0x43'),_0x3b4603[_0x0889('0xf')]),_0x28afb6);}};exports[_0x0889('0x49')]=function(_0xf445dc){try{if(!_[_0x0889('0x2c')](queues[_0xf445dc[_0x0889('0x4a')]])){utils['debug'](util[_0x0889('0x4')](_0x0889('0x4b'),_0xf445dc['uniqueid']),_0xf445dc);queues[_0xf445dc['transfereeuniqueid']][_0x0889('0x45')]=!![];queues[_0xf445dc[_0x0889('0x4a')]]['transfertype']=_0x0889('0x4c');queues[_0xf445dc[_0x0889('0x4a')]][_0x0889('0x4d')]=_0xf445dc[_0x0889('0x4e')];queues[_0xf445dc[_0x0889('0x4a')]]['transferuniqueid']=_0xf445dc[_0x0889('0x4a')];queues[_0xf445dc[_0x0889('0x4a')]][_0x0889('0x1d')]='BLINDTRANSFER';utils['info'](util[_0x0889('0x4')](_0x0889('0x4f'),_0xf445dc['uniqueid'],queues[_0xf445dc[_0x0889('0x4a')]][_0x0889('0x20')],_0xf445dc[_0x0889('0x4a')],_0xf445dc[_0x0889('0x4e')]));}}catch(_0x587ec6){utils['error'](util['format'](_0x0889('0x4b'),_0xf445dc[_0x0889('0xf')]),_0x587ec6);}};exports['attendedtransfer']=function(_0x3c02f7){try{utils[_0x0889('0x11')](util['format'](_0x0889('0x50'),_0x3c02f7['origtransfereruniqueid']),_0x3c02f7);if(_0x3c02f7['origtransfereruniqueid']==_0x3c02f7[_0x0889('0x51')]){if(!_['isNil'](queues[_0x3c02f7[_0x0889('0x52')]])){utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x53'),_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x20')],_0x3c02f7[_0x0889('0x55')]));queues[_0x3c02f7['secondtransfererlinkedid']]['transfer']=!![];queues[_0x3c02f7['secondtransfererlinkedid']][_0x0889('0x56')]=_0x0889('0x57');queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x4d')]=_0x3c02f7[_0x0889('0x55')];queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x58')]=_0x3c02f7[_0x0889('0x54')];queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x1d')]='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x3c02f7[_0x0889('0x51')]])){if(_0x3c02f7[_0x0889('0x59')]&&queues[_0x3c02f7['transfereelinkedid']]){queues[_0x3c02f7['transfereelinkedid']]['queuecallerenterreason']=0x1;queues[_0x3c02f7['transfereeuniqueid']]=_['clone'](queues[_0x3c02f7[_0x0889('0x59')]]);queues[_0x3c02f7['transfereeuniqueid']][_0x0889('0xe')]=_0x3c02f7[_0x0889('0x5a')];queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x22')]=0x2;queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x7')]=queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x7')];queues[_0x3c02f7['transfereeuniqueid']]['calleridname']=queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x5b')];queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x39')]=utils[_0x0889('0x1c')]();queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x17')]=utils['now']();queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x37')]=0x0;queues[_0x3c02f7['transfereeuniqueid']][_0x0889('0x5c')]=0x0;utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x5d'),_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x4a')]][_0x0889('0x20')],queues[_0x3c02f7[_0x0889('0x4a')]]['calleridnum'],queues[_0x3c02f7[_0x0889('0x4a')]]['calleridname']));}else{utils[_0x0889('0x3')](util[_0x0889('0x4')]('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0x20')],_0x3c02f7[_0x0889('0x52')]));queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0xe')]=_0x3c02f7['secondtransfererlinkedid'];}}}else if(_0x3c02f7[_0x0889('0x5e')]==_0x3c02f7[_0x0889('0x52')]){if(!_[_0x0889('0x2c')](queues[_0x3c02f7[_0x0889('0x51')]])){utils['info'](util[_0x0889('0x4')](_0x0889('0x5f'),_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0x20')],_0x3c02f7[_0x0889('0x5e')],_0x3c02f7[_0x0889('0x60')]));queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0x45')]=!![];queues[_0x3c02f7['origtransfererlinkedid']][_0x0889('0x56')]=_0x0889('0x57');queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0x4d')]=_0x3c02f7[_0x0889('0x60')];queues[_0x3c02f7['origtransfererlinkedid']]['transferuniqueid']=_0x3c02f7[_0x0889('0x5e')];queues[_0x3c02f7[_0x0889('0x51')]]['queuecallerexitreason']='ATTENDEDTRANSFER';}if(!_['isNil'](queues[_0x3c02f7['secondtransfererlinkedid']])){if(_0x3c02f7[_0x0889('0x61')]&&queues[_0x3c02f7[_0x0889('0x61')]]){queues[_0x3c02f7[_0x0889('0x61')]]['queuecallerenterreason']=0x1;queues[_0x3c02f7[_0x0889('0x5a')]]=_['clone'](queues[_0x3c02f7[_0x0889('0x61')]]);queues[_0x3c02f7[_0x0889('0x5a')]]['transfereduniqueid']=_0x3c02f7['transfertargetuniqueid'];queues[_0x3c02f7['transfertargetuniqueid']][_0x0889('0x22')]=0x2;queues[_0x3c02f7['transfertargetuniqueid']][_0x0889('0x7')]=queues[_0x3c02f7[_0x0889('0x51')]]['calleridnum'];queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x5b')]=queues[_0x3c02f7[_0x0889('0x51')]][_0x0889('0x5b')];queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x39')]=utils[_0x0889('0x1c')]();queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x17')]=utils[_0x0889('0x1c')]();queues[_0x3c02f7[_0x0889('0x5a')]]['holdtime']=0x0;queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x5c')]=0x0;utils['info'](util[_0x0889('0x4')](_0x0889('0x62'),_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x20')],queues[_0x3c02f7[_0x0889('0x5a')]]['transfereduniqueid'],queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x7')],queues[_0x3c02f7[_0x0889('0x5a')]][_0x0889('0x5b')]));}else{utils['info'](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x3c02f7[_0x0889('0x54')],queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0x20')],_0x3c02f7[_0x0889('0x51')]));queues[_0x3c02f7[_0x0889('0x52')]][_0x0889('0xe')]=_0x3c02f7['origtransfererlinkedid'];}}}}catch(_0x19ca05){utils[_0x0889('0x23')](util[_0x0889('0x4')]('[%s][queues][attendedtransfer]',_0x3c02f7[_0x0889('0x54')]),_0x19ca05);}};exports[_0x0889('0x63')]=function(_0x18cf7e){try{if(!_['isNil'](queues[_0x18cf7e['uniqueid']])){utils[_0x0889('0x11')](util[_0x0889('0x4')](_0x0889('0x64'),_0x18cf7e[_0x0889('0xf')]),_0x18cf7e);queues[_0x18cf7e[_0x0889('0xf')]]['musiconholdstartAt']=utils[_0x0889('0x1c')]();utils[_0x0889('0x3')](util[_0x0889('0x4')](_0x0889('0x65'),_0x18cf7e[_0x0889('0xf')],queues[_0x18cf7e[_0x0889('0xf')]]['name'],queues[_0x18cf7e[_0x0889('0xf')]][_0x0889('0x66')]));}}catch(_0x58d71a){utils[_0x0889('0x23')](util['format'](_0x0889('0x64'),_0x18cf7e[_0x0889('0xf')]),_0x58d71a);}};exports[_0x0889('0x67')]=function(_0x39f7fb){try{if(!_['isNil'](queues[_0x39f7fb[_0x0889('0xf')]])){if(!_['isNil'](queues[_0x39f7fb[_0x0889('0xf')]]['musiconholdstartAt'])){utils[_0x0889('0x11')](util[_0x0889('0x4')](_0x0889('0x68'),_0x39f7fb[_0x0889('0xf')]),_0x39f7fb);queues[_0x39f7fb['uniqueid']][_0x0889('0x5c')]+=utils[_0x0889('0x38')](utils['now'](),queues[_0x39f7fb[_0x0889('0xf')]][_0x0889('0x66')]);utils[_0x0889('0x3')](util['format'](_0x0889('0x69'),_0x39f7fb[_0x0889('0xf')],queues[_0x39f7fb[_0x0889('0xf')]]['name'],queues[_0x39f7fb[_0x0889('0xf')]]['mohtime']));delete queues[_0x39f7fb[_0x0889('0xf')]][_0x0889('0x66')];}}}catch(_0x4ce818){utils[_0x0889('0x23')](util[_0x0889('0x4')](_0x0889('0x68'),_0x39f7fb[_0x0889('0xf')]),_0x4ce818);}};