da3b482d3af9f42dcb0e04284a3d4129e97b0e40
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xcf27=['ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','clone','transfertargetuniqueid','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','ATTENDED','transfertargetlinkedid','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','error','hangup','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','now','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][hangup]','[%s][queues][varset]','variable','queuestatus','value','toUpperCase','queuecallerabandonAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','queueposition','queuecallerexitAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','connectedlinename','holdtime','diffTime','queuecallerjoinAt','count','connectedlinenum','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','[%s][queues][agentconnect]','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','transfer','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','blindtransfer','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','transferexten','extension','BLINDTRANSFER','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','origtransfererexten','transferuniqueid'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0xcf27,0x1b7));var _0x7cf2=function(_0x1add26,_0x2ae5ae){_0x1add26=_0x1add26-0x0;var _0x1c8132=_0xcf27[_0x1add26];return _0x1c8132;};'use strict';var _=require(_0x7cf2('0x0'));var util=require(_0x7cf2('0x1'));var utils=require(_0x7cf2('0x2'));var queues={};function writeDB(_0x5781a3){utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x5'),_0x5781a3[_0x7cf2('0x6')],_0x5781a3['channel'],_0x5781a3[_0x7cf2('0x7')],_0x5781a3[_0x7cf2('0x8')],_0x5781a3[_0x7cf2('0x9')],_0x5781a3[_0x7cf2('0xa')],_0x5781a3[_0x7cf2('0xb')]));if(_0x5781a3[_0x7cf2('0x7')]){utils[_0x7cf2('0xc')](_0x5781a3[_0x7cf2('0x7')])[_0x7cf2('0xd')](function(_0x858f8b){if(_0x858f8b){_0x5781a3[_0x7cf2('0xe')]=_0x858f8b[_0x7cf2('0xe')];}utils['request'](_0x7cf2('0xf'),_0x5781a3);});}else{utils['request']('CreateVoiceQueueReport',_0x5781a3);}if(_0x5781a3['transfereduniqueid']){delete queues[_0x5781a3[_0x7cf2('0x10')]];}else{delete queues[_0x5781a3['uniqueid']];}}exports[_0x7cf2('0x11')]=function(_0x1757e4){try{utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')](_0x7cf2('0x13'),_0x1757e4[_0x7cf2('0x6')]),_0x1757e4);utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x14'),_0x1757e4['uniqueid'],_0x1757e4['queue'],_0x1757e4['position']));queues[_0x1757e4[_0x7cf2('0x6')]]=_[_0x7cf2('0x15')](_0x1757e4,{'originalposition':_0x1757e4[_0x7cf2('0x16')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0x1892a9){utils[_0x7cf2('0x17')](util['format'](_0x7cf2('0x13'),_0x1757e4[_0x7cf2('0x6')]),_0x1892a9);}};exports[_0x7cf2('0x18')]=function(_0x5549d4){try{if(!_[_0x7cf2('0x19')](queues[_0x5549d4[_0x7cf2('0x6')]])){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')]('[%s][queues][hangup]',_0x5549d4['uniqueid']),_0x5549d4);if(queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x1a')]){if(!queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x1b')]&&!queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x1c')]){queues[_0x5549d4['uniqueid']][_0x7cf2('0x1d')]=!![];queues[_0x5549d4[_0x7cf2('0x6')]]['queuecallercompleteAt']=utils[_0x7cf2('0x1e')]();queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0xb')]=_0x7cf2('0x1f');}utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x20'),_0x5549d4[_0x7cf2('0x6')],queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x21')],queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0xb')]));writeDB(queues[_0x5549d4[_0x7cf2('0x6')]]);}else if(queues[_0x5549d4[_0x7cf2('0x6')]]['transfereduniqueid']){utils['info'](util[_0x7cf2('0x4')](_0x7cf2('0x22'),_0x5549d4[_0x7cf2('0x6')],queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x21')],queues[_0x5549d4['uniqueid']][_0x7cf2('0x10')]));queues[queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x10')]]=queues[_0x5549d4[_0x7cf2('0x6')]];queues[queues[_0x5549d4[_0x7cf2('0x6')]][_0x7cf2('0x10')]]['queuecallerenterreason']=0x2;delete queues[_0x5549d4[_0x7cf2('0x6')]];}}}catch(_0x3ad83e){utils[_0x7cf2('0x17')](util[_0x7cf2('0x4')](_0x7cf2('0x23'),_0x5549d4[_0x7cf2('0x6')]),_0x3ad83e);}};exports['varset']=function(_0x21f8ad){try{utils['debug'](util[_0x7cf2('0x4')](_0x7cf2('0x24'),_0x21f8ad[_0x7cf2('0x6')]),_0x21f8ad);if(!_[_0x7cf2('0x19')](_0x21f8ad[_0x7cf2('0x25')][_0x7cf2('0x26')])&&_0x21f8ad[_0x7cf2('0x27')][_0x7cf2('0x28')]()!=='CONTINUE'){if(!_[_0x7cf2('0x19')](queues[_0x21f8ad[_0x7cf2('0x6')]])){queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x1b')]=![];queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x29')]=null;queues[_0x21f8ad['uniqueid']][_0x7cf2('0x1c')]=!![];queues[_0x21f8ad['uniqueid']]['queuecallerexitAt']=utils[_0x7cf2('0x1e')]();queues[_0x21f8ad['uniqueid']][_0x7cf2('0xb')]=_0x21f8ad['value']['toUpperCase']();utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x2a'),_0x21f8ad[_0x7cf2('0x6')],queues[_0x21f8ad[_0x7cf2('0x6')]]['name'],_0x21f8ad[_0x7cf2('0x27')],queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0xb')]));writeDB(queues[_0x21f8ad['uniqueid']]);}}else if(!_['isNil'](_0x21f8ad[_0x7cf2('0x25')][_0x7cf2('0x2b')])){if(!_[_0x7cf2('0x19')](queues[_0x21f8ad[_0x7cf2('0x6')]])&&!queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x1b')]){queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x1b')]=![];queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x29')]=null;queues[_0x21f8ad['uniqueid']][_0x7cf2('0x1c')]=!![];queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x2c')]=utils[_0x7cf2('0x1e')]();queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0xb')]=_0x7cf2('0x2d');utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x21f8ad[_0x7cf2('0x6')],queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0x21')],_0x21f8ad['value'],queues[_0x21f8ad[_0x7cf2('0x6')]][_0x7cf2('0xb')]));}}}catch(_0x482738){utils[_0x7cf2('0x17')](util[_0x7cf2('0x4')]('[%s][queues][varset]',_0x21f8ad[_0x7cf2('0x6')]),_0x482738);}};exports[_0x7cf2('0x1b')]=function(_0x579b60){try{if(!_[_0x7cf2('0x19')](queues[_0x579b60[_0x7cf2('0x6')]])){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')](_0x7cf2('0x2e'),_0x579b60[_0x7cf2('0x6')]),_0x579b60);queues[_0x579b60[_0x7cf2('0x6')]][_0x7cf2('0x1c')]=![];queues[_0x579b60['uniqueid']]['queuecallerexitAt']=null;queues[_0x579b60[_0x7cf2('0x6')]]['queuecallerabandon']=!![];queues[_0x579b60[_0x7cf2('0x6')]][_0x7cf2('0x29')]=utils[_0x7cf2('0x1e')]();queues[_0x579b60[_0x7cf2('0x6')]][_0x7cf2('0xb')]=_0x7cf2('0x2f');utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x30'),_0x579b60['uniqueid'],queues[_0x579b60[_0x7cf2('0x6')]][_0x7cf2('0x21')],queues[_0x579b60[_0x7cf2('0x6')]][_0x7cf2('0xb')]));}}catch(_0x373e0c){utils[_0x7cf2('0x17')](util[_0x7cf2('0x4')](_0x7cf2('0x2e'),_0x579b60['uniqueid']),_0x373e0c);}};exports[_0x7cf2('0x31')]=function(_0x187085){try{if(!_[_0x7cf2('0x19')](queues[_0x187085[_0x7cf2('0x6')]])){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')]('[%s][queues][queuecallerleave]',_0x187085[_0x7cf2('0x6')]),_0x187085);utils[_0x7cf2('0x3')](util['format']('[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x187085[_0x7cf2('0x6')],queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x21')],_0x187085['connectedlinenum'],_0x187085[_0x7cf2('0x32')]));queues[_0x187085['uniqueid']][_0x7cf2('0x31')]=!![];queues[_0x187085[_0x7cf2('0x6')]]['queuecallerleaveAt']=utils['now']();queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x33')]=utils[_0x7cf2('0x34')](queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x1a')],queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x35')]);queues[_0x187085['uniqueid']][_0x7cf2('0x16')]=_0x187085[_0x7cf2('0x16')];queues[_0x187085['uniqueid']][_0x7cf2('0x36')]=_0x187085[_0x7cf2('0x36')];queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x37')]=_0x187085[_0x7cf2('0x37')];queues[_0x187085[_0x7cf2('0x6')]][_0x7cf2('0x32')]=_0x187085[_0x7cf2('0x32')];}}catch(_0x4f38b4){utils['error'](util[_0x7cf2('0x4')]('[%s][queues][queuecallerleave]',_0x187085[_0x7cf2('0x6')]),_0x4f38b4);}};exports[_0x7cf2('0x38')]=function(_0x114e4e){try{if(!_[_0x7cf2('0x19')](queues[_0x114e4e['uniqueid']])){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')]('[%s][queues][agentconnect]',_0x114e4e[_0x7cf2('0x6')]),_0x114e4e);utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x39'),_0x114e4e[_0x7cf2('0x6')],queues[_0x114e4e[_0x7cf2('0x6')]][_0x7cf2('0x21')],_0x114e4e[_0x7cf2('0x3a')],_0x114e4e['destaccountcode']));queues[_0x114e4e['uniqueid']][_0x7cf2('0x1b')]=![];queues[_0x114e4e['uniqueid']][_0x7cf2('0x1b')]=![];queues[_0x114e4e[_0x7cf2('0x6')]][_0x7cf2('0x29')]=null;queues[_0x114e4e['uniqueid']][_0x7cf2('0x1c')]=![];queues[_0x114e4e[_0x7cf2('0x6')]][_0x7cf2('0xb')]=null;queues[_0x114e4e[_0x7cf2('0x6')]][_0x7cf2('0x2c')]=null;queues[_0x114e4e['uniqueid']][_0x7cf2('0x3b')]=!![];queues[_0x114e4e[_0x7cf2('0x6')]][_0x7cf2('0xa')]=_0x114e4e['destaccountcode'];queues[_0x114e4e['uniqueid']]['lastAssignedTo']=_0x114e4e[_0x7cf2('0x3a')];}}catch(_0x432251){utils[_0x7cf2('0x17')](util[_0x7cf2('0x4')](_0x7cf2('0x3c'),_0x114e4e['uniqueid']),_0x432251);}};exports[_0x7cf2('0x3d')]=function(_0x55514b){try{if(!_[_0x7cf2('0x19')](queues[_0x55514b[_0x7cf2('0x6')]])){if(queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x1a')]){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')](_0x7cf2('0x3e'),_0x55514b[_0x7cf2('0x6')]),_0x55514b);queues[_0x55514b[_0x7cf2('0x6')]]['queuecallerabandon']=![];queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x1b')]=![];queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x29')]=null;queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x1c')]=![];queues[_0x55514b['uniqueid']]['queuecallerexitAt']=null;queues[_0x55514b['uniqueid']][_0x7cf2('0x3b')]=!![];queues[_0x55514b['uniqueid']]['lastAssignedTo']=_0x55514b['membername'];queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x1d')]=!![];queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x3f')]=utils[_0x7cf2('0x1e')]();if(_0x55514b[_0x7cf2('0x40')]==_0x7cf2('0x41')){if(!queues[_0x55514b[_0x7cf2('0x6')]]['transfer']){queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0xb')]='TRANSFER';}}else{queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0xb')]='COMPLETEDBY'+_0x55514b[_0x7cf2('0x40')][_0x7cf2('0x28')]();}utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x42'),_0x55514b[_0x7cf2('0x6')],queues[_0x55514b[_0x7cf2('0x6')]][_0x7cf2('0x21')],_0x55514b[_0x7cf2('0x3a')],queues[_0x55514b['uniqueid']][_0x7cf2('0xb')]));writeDB(queues[_0x55514b[_0x7cf2('0x6')]]);}}}catch(_0x5747f4){utils['error'](util[_0x7cf2('0x4')](_0x7cf2('0x3e'),_0x55514b['uniqueid']),_0x5747f4);}};exports[_0x7cf2('0x43')]=function(_0x1685df){try{if(!_[_0x7cf2('0x19')](queues[_0x1685df[_0x7cf2('0x44')]])){utils[_0x7cf2('0x12')](util[_0x7cf2('0x4')](_0x7cf2('0x45'),_0x1685df['uniqueid']),_0x1685df);queues[_0x1685df[_0x7cf2('0x44')]][_0x7cf2('0x41')]=!![];queues[_0x1685df['transfereeuniqueid']][_0x7cf2('0x46')]=_0x7cf2('0x47');queues[_0x1685df[_0x7cf2('0x44')]][_0x7cf2('0x48')]=_0x1685df[_0x7cf2('0x49')];queues[_0x1685df[_0x7cf2('0x44')]]['transferuniqueid']=_0x1685df['transfereeuniqueid'];queues[_0x1685df[_0x7cf2('0x44')]][_0x7cf2('0xb')]=_0x7cf2('0x4a');utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')]('[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER',_0x1685df['uniqueid'],queues[_0x1685df[_0x7cf2('0x44')]][_0x7cf2('0x21')],_0x1685df[_0x7cf2('0x44')],_0x1685df['extension']));}}catch(_0x3a2b23){utils['error'](util[_0x7cf2('0x4')](_0x7cf2('0x45'),_0x1685df['uniqueid']),_0x3a2b23);}};exports['attendedtransfer']=function(_0x2be18b){try{utils[_0x7cf2('0x12')](util['format']('[%s][queues][attendedtransfer]',_0x2be18b[_0x7cf2('0x4b')]),_0x2be18b);if(_0x2be18b[_0x7cf2('0x4b')]==_0x2be18b[_0x7cf2('0x4c')]){if(!_[_0x7cf2('0x19')](queues[_0x2be18b['secondtransfererlinkedid']])){utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x4d'),_0x2be18b[_0x7cf2('0x4b')],queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0x21')],_0x2be18b[_0x7cf2('0x4f')]));queues[_0x2be18b[_0x7cf2('0x4e')]]['transfer']=!![];queues[_0x2be18b[_0x7cf2('0x4e')]]['transfertype']='ATTENDED';queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0x48')]=_0x2be18b[_0x7cf2('0x4f')];queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0x50')]=_0x2be18b[_0x7cf2('0x4b')];queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0xb')]=_0x7cf2('0x51');}if(!_['isNil'](queues[_0x2be18b[_0x7cf2('0x4c')]])){if(_0x2be18b[_0x7cf2('0x52')]&&queues[_0x2be18b['transfereelinkedid']]){queues[_0x2be18b[_0x7cf2('0x52')]][_0x7cf2('0x53')]=0x1;queues[_0x2be18b[_0x7cf2('0x44')]]=_[_0x7cf2('0x54')](queues[_0x2be18b['transfereelinkedid']]);queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x10')]=_0x2be18b[_0x7cf2('0x55')];queues[_0x2be18b[_0x7cf2('0x44')]]['queuecallerenterreason']=0x2;queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x9')]=queues[_0x2be18b['secondtransfererlinkedid']][_0x7cf2('0x9')];queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x56')]=queues[_0x2be18b['secondtransfererlinkedid']][_0x7cf2('0x56')];queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x35')]=utils['now']();queues[_0x2be18b[_0x7cf2('0x44')]]['queuecallerleaveAt']=utils['now']();queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x33')]=0x0;queues[_0x2be18b[_0x7cf2('0x44')]]['mohtime']=0x0;utils[_0x7cf2('0x3')](util['format'](_0x7cf2('0x57'),_0x2be18b[_0x7cf2('0x4b')],queues[_0x2be18b[_0x7cf2('0x44')]][_0x7cf2('0x21')],queues[_0x2be18b[_0x7cf2('0x44')]]['calleridnum'],queues[_0x2be18b['transfereeuniqueid']][_0x7cf2('0x56')]));}else{utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x58'),_0x2be18b['origtransfereruniqueid'],queues[_0x2be18b[_0x7cf2('0x4c')]][_0x7cf2('0x21')],_0x2be18b['secondtransfererlinkedid']));queues[_0x2be18b[_0x7cf2('0x4c')]][_0x7cf2('0x10')]=_0x2be18b['secondtransfererlinkedid'];}}}else if(_0x2be18b[_0x7cf2('0x59')]==_0x2be18b[_0x7cf2('0x4e')]){if(!_[_0x7cf2('0x19')](queues[_0x2be18b[_0x7cf2('0x4c')]])){utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x5a'),_0x2be18b['origtransfereruniqueid'],queues[_0x2be18b[_0x7cf2('0x4c')]][_0x7cf2('0x21')],_0x2be18b[_0x7cf2('0x59')],_0x2be18b[_0x7cf2('0x5b')]));queues[_0x2be18b[_0x7cf2('0x4c')]]['transfer']=!![];queues[_0x2be18b['origtransfererlinkedid']][_0x7cf2('0x46')]=_0x7cf2('0x5c');queues[_0x2be18b['origtransfererlinkedid']][_0x7cf2('0x48')]=_0x2be18b[_0x7cf2('0x5b')];queues[_0x2be18b[_0x7cf2('0x4c')]][_0x7cf2('0x50')]=_0x2be18b['secondtransfereruniqueid'];queues[_0x2be18b['origtransfererlinkedid']][_0x7cf2('0xb')]=_0x7cf2('0x51');}if(!_[_0x7cf2('0x19')](queues[_0x2be18b[_0x7cf2('0x4e')]])){if(_0x2be18b[_0x7cf2('0x5d')]&&queues[_0x2be18b[_0x7cf2('0x5d')]]){queues[_0x2be18b[_0x7cf2('0x5d')]]['queuecallerenterreason']=0x1;queues[_0x2be18b[_0x7cf2('0x55')]]=_[_0x7cf2('0x54')](queues[_0x2be18b[_0x7cf2('0x5d')]]);queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x10')]=_0x2be18b[_0x7cf2('0x55')];queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x53')]=0x2;queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x9')]=queues[_0x2be18b['origtransfererlinkedid']]['calleridnum'];queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x56')]=queues[_0x2be18b['origtransfererlinkedid']][_0x7cf2('0x56')];queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x35')]=utils[_0x7cf2('0x1e')]();queues[_0x2be18b['transfertargetuniqueid']][_0x7cf2('0x1a')]=utils[_0x7cf2('0x1e')]();queues[_0x2be18b[_0x7cf2('0x55')]]['holdtime']=0x0;queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x5e')]=0x0;utils[_0x7cf2('0x3')](util[_0x7cf2('0x4')](_0x7cf2('0x5f'),_0x2be18b[_0x7cf2('0x4b')],queues[_0x2be18b[_0x7cf2('0x55')]]['name'],queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x10')],queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x9')],queues[_0x2be18b[_0x7cf2('0x55')]][_0x7cf2('0x56')]));}else{utils[_0x7cf2('0x3')](util['format'](_0x7cf2('0x58'),_0x2be18b[_0x7cf2('0x4b')],queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0x21')],_0x2be18b[_0x7cf2('0x4c')]));queues[_0x2be18b[_0x7cf2('0x4e')]][_0x7cf2('0x10')]=_0x2be18b[_0x7cf2('0x4c')];}}}}catch(_0x334b04){utils[_0x7cf2('0x17')](util['format'](_0x7cf2('0x60'),_0x2be18b[_0x7cf2('0x4b')]),_0x334b04);}};exports[_0x7cf2('0x61')]=function(_0x55c546){try{if(!_[_0x7cf2('0x19')](queues[_0x55c546[_0x7cf2('0x6')]])){utils[_0x7cf2('0x12')](util['format'](_0x7cf2('0x62'),_0x55c546[_0x7cf2('0x6')]),_0x55c546);queues[_0x55c546['uniqueid']][_0x7cf2('0x63')]=utils[_0x7cf2('0x1e')]();utils[_0x7cf2('0x3')](util['format'](_0x7cf2('0x64'),_0x55c546[_0x7cf2('0x6')],queues[_0x55c546[_0x7cf2('0x6')]][_0x7cf2('0x21')],queues[_0x55c546[_0x7cf2('0x6')]][_0x7cf2('0x63')]));}}catch(_0x3c5371){utils[_0x7cf2('0x17')](util[_0x7cf2('0x4')](_0x7cf2('0x62'),_0x55c546[_0x7cf2('0x6')]),_0x3c5371);}};exports[_0x7cf2('0x65')]=function(_0x5e9084){try{if(!_[_0x7cf2('0x19')](queues[_0x5e9084['uniqueid']])){if(!_[_0x7cf2('0x19')](queues[_0x5e9084['uniqueid']]['musiconholdstartAt'])){utils['debug'](util[_0x7cf2('0x4')](_0x7cf2('0x66'),_0x5e9084[_0x7cf2('0x6')]),_0x5e9084);queues[_0x5e9084[_0x7cf2('0x6')]][_0x7cf2('0x5e')]+=utils[_0x7cf2('0x34')](utils[_0x7cf2('0x1e')](),queues[_0x5e9084['uniqueid']][_0x7cf2('0x63')]);utils[_0x7cf2('0x3')](util['format'](_0x7cf2('0x67'),_0x5e9084[_0x7cf2('0x6')],queues[_0x5e9084[_0x7cf2('0x6')]][_0x7cf2('0x21')],queues[_0x5e9084[_0x7cf2('0x6')]]['mohtime']));delete queues[_0x5e9084[_0x7cf2('0x6')]][_0x7cf2('0x63')];}}}catch(_0x3c8e98){utils[_0x7cf2('0x17')](util['format'](_0x7cf2('0x66'),_0x5e9084[_0x7cf2('0x6')]),_0x3c8e98);}};