server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x0785=['connectedlinenum','connectedlinename','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','accountcode','agentcomplete','transfer','reason','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][agentcomplete]','blindtransfer','transfereeuniqueid','BLIND','transferexten','transferuniqueid','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','extension','[%s][queues][blindtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','clone','transfertargetuniqueid','calleridname','queuecallerjoinAt','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfereruniqueid','secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][attendedtransfer]','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','calleridnum','queuecallerexitreason','then','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','assign','now','error','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][varset]','isNil','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','EXITWITHKEY','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','queuecallerleave','holdtime','diffTime','count'];(function(_0x41f15f,_0x1a39ef){var _0x269a71=function(_0x52c50e){while(--_0x52c50e){_0x41f15f['push'](_0x41f15f['shift']());}};_0x269a71(++_0x1a39ef);}(_0x0785,0x160));var _0x5078=function(_0x3b8c97,_0x55e350){_0x3b8c97=_0x3b8c97-0x0;var _0x2d94e1=_0x0785[_0x3b8c97];return _0x2d94e1;};'use strict';var _=require(_0x5078('0x0'));var util=require(_0x5078('0x1'));var utils=require('./utils');var queues={};function writeDB(_0x4e6eb5){utils[_0x5078('0x2')](util[_0x5078('0x3')](_0x5078('0x4'),_0x4e6eb5[_0x5078('0x5')],_0x4e6eb5[_0x5078('0x6')],_0x4e6eb5[_0x5078('0x7')],_0x4e6eb5[_0x5078('0x8')],_0x4e6eb5[_0x5078('0x9')],_0x4e6eb5['accountcode'],_0x4e6eb5[_0x5078('0xa')]));if(_0x4e6eb5[_0x5078('0x7')]){utils['getVoiceQueueByName'](_0x4e6eb5[_0x5078('0x7')])[_0x5078('0xb')](function(_0x3d582e){if(_0x3d582e){_0x4e6eb5['type']=_0x3d582e['type'];}utils[_0x5078('0xc')]('CreateVoiceQueueReport',_0x4e6eb5);});}else{utils['request'](_0x5078('0xd'),_0x4e6eb5);}if(_0x4e6eb5['transfereduniqueid']){delete queues[_0x4e6eb5[_0x5078('0xe')]];}else{delete queues[_0x4e6eb5[_0x5078('0x5')]];}}exports[_0x5078('0xf')]=function(_0x466abc){try{utils[_0x5078('0x10')](util[_0x5078('0x3')](_0x5078('0x11'),_0x466abc[_0x5078('0x5')]),_0x466abc);utils[_0x5078('0x2')](util[_0x5078('0x3')](_0x5078('0x12'),_0x466abc['uniqueid'],_0x466abc[_0x5078('0x7')],_0x466abc[_0x5078('0x13')]));queues[_0x466abc[_0x5078('0x5')]]=_[_0x5078('0x14')](_0x466abc,{'originalposition':_0x466abc[_0x5078('0x13')],'queuecallerjoinAt':utils[_0x5078('0x15')](),'mohtime':0x0});}catch(_0x5f3a79){utils[_0x5078('0x16')](util[_0x5078('0x3')]('[%s][queues][queuecallerjoin]',_0x466abc[_0x5078('0x5')]),_0x5f3a79);}};exports['hangup']=function(_0x2da3ed){try{if(!_['isNil'](queues[_0x2da3ed['uniqueid']])){utils[_0x5078('0x10')](util[_0x5078('0x3')](_0x5078('0x17'),_0x2da3ed[_0x5078('0x5')]),_0x2da3ed);if(queues[_0x2da3ed[_0x5078('0x5')]][_0x5078('0x18')]){if(!queues[_0x2da3ed[_0x5078('0x5')]]['queuecallerabandon']&&!queues[_0x2da3ed[_0x5078('0x5')]][_0x5078('0x19')]){queues[_0x2da3ed[_0x5078('0x5')]][_0x5078('0x1a')]=!![];queues[_0x2da3ed[_0x5078('0x5')]][_0x5078('0x1b')]=utils[_0x5078('0x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],_0x3f3f9a[_0x5078('0x38')]));queues[_0x3f3f9a['uniqueid']][_0x5078('0x27')]=![];queues[_0x3f3f9a[_0x5078('0x5')]][_0x5078('0x27')]=![];queues[_0x3f3f9a[_0x5078('0x5')]][_0x5078('0x28')]=null;queues[_0x3f3f9a['uniqueid']]['queuecallerexit']=![];queues[_0x3f3f9a['uniqueid']][_0x5078('0xa')]=null;queues[_0x3f3f9a['uniqueid']][_0x5078('0x29')]=null;queues[_0x3f3f9a[_0x5078('0x5')]][_0x5078('0x39')]=!![];queues[_0x3f3f9a[_0x5078('0x5')]][_0x5078('0x3a')]=_0x3f3f9a[_0x5078('0x38')];queues[_0x3f3f9a[_0x5078('0x5')]]['lastAssignedTo']=_0x3f3f9a[_0x5078('0x37')];}}catch(_0x2ce800){utils[_0x5078('0x16')](util[_0x5078('0x3')]('[%s][queues][agentconnect]',_0x3f3f9a[_0x5078('0x5')]),_0x2ce800);}};exports[_0x5078('0x3b')]=function(_0x1c55de){try{if(!_[_0x5078('0x21')](queues[_0x1c55de['uniqueid']])){if(queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x18')]){utils[_0x5078('0x10')](util[_0x5078('0x3')]('[%s][queues][agentcomplete]',_0x1c55de[_0x5078('0x5')]),_0x1c55de);queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x27')]=![];queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x27')]=![];queues[_0x1c55de['uniqueid']][_0x5078('0x28')]=null;queues[_0x1c55de['uniqueid']][_0x5078('0x19')]=![];queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x29')]=null;queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x39')]=!![];queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x8')]=_0x1c55de[_0x5078('0x37')];queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x1a')]=!![];queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x1b')]=utils[_0x5078('0x15')]();if(_0x1c55de['reason']==_0x5078('0x3c')){if(!queues[_0x1c55de[_0x5078('0x5')]]['transfer']){queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0xa')]='TRANSFER';}}else{queues[_0x1c55de[_0x5078('0x5')]]['queuecallerexitreason']='COMPLETEDBY'+_0x1c55de[_0x5078('0x3d')][_0x5078('0x25')]();}utils[_0x5078('0x2')](util[_0x5078('0x3')](_0x5078('0x3e'),_0x1c55de['uniqueid'],queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0x1e')],_0x1c55de[_0x5078('0x37')],queues[_0x1c55de[_0x5078('0x5')]][_0x5078('0xa')]));writeDB(queues[_0x1c55de[_0x5078('0x5')]]);}}}catch(_0x3d3019){utils[_0x5078('0x16')](util[_0x5078('0x3')](_0x5078('0x3f'),_0x1c55de[_0x5078('0x5')]),_0x3d3019);}};exports[_0x5078('0x40')]=function(_0x13af4a){try{if(!_[_0x5078('0x21')](queues[_0x13af4a['transfereeuniqueid']])){utils[_0x5078('0x10')](util[_0x5078('0x3')]('[%s][queues][blindtransfer]',_0x13af4a[_0x5078('0x5')]),_0x13af4a);queues[_0x13af4a[_0x5078('0x41')]]['transfer']=!![];queues[_0x13af4a[_0x5078('0x41')]]['transfertype']=_0x5078('0x42');queues[_0x13af4a[_0x5078('0x41')]][_0x5078('0x43')]=_0x13af4a['extension'];queues[_0x13af4a['transfereeuniqueid']][_0x5078('0x44')]=_0x13af4a[_0x5078('0x41')];queues[_0x13af4a['transfereeuniqueid']]['queuecallerexitreason']=_0x5078('0x45');utils[_0x5078('0x2')](util[_0x5078('0x3')](_0x5078('0x46'),_0x13af4a[_0x5078('0x5')],queues[_0x13af4a['transfereeuniqueid']]['name'],_0x13af4a[_0x5078('0x41')],_0x13af4a[_0x5078('0x47')]));}}catch(_0x52c9e1){utils[_0x5078('0x16')](util[_0x5078('0x3')](_0x5078('0x48'),_0x13af4a[_0x5078('0x5')]),_0x52c9e1);}};exports['attendedtransfer']=function(_0x136d21){try{utils[_0x5078('0x10')](util[_0x5078('0x3')]('[%s][queues][attendedtransfer]',_0x136d21[_0x5078('0x49')]),_0x136d21);if(_0x136d21[_0x5078('0x49')]==_0x136d21[_0x5078('0x4a')]){if(!_[_0x5078('0x21')](queues[_0x136d21[_0x5078('0x4b')]])){utils[_0x5078('0x2')](util['format'](_0x5078('0x4c'),_0x136d21[_0x5078('0x49')],queues[_0x136d21[_0x5078('0x4b')]]['name'],_0x136d21[_0x5078('0x4d')]));queues[_0x136d21[_0x5078('0x4b')]]['transfer']=!![];queues[_0x136d21[_0x5078('0x4b')]]['transfertype']=_0x5078('0x4e');queues[_0x136d21['secondtransfererlinkedid']][_0x5078('0x43')]=_0x136d21[_0x5078('0x4d')];queues[_0x136d21['secondtransfererlinkedid']][_0x5078('0x44')]=_0x136d21[_0x5078('0x49')];queues[_0x136d21[_0x5078('0x4b')]][_0x5078('0xa')]=_0x5078('0x4f');}if(!_[_0x5078('0x21')](queues[_0x136d21['origtransfererlinkedid']])){if(_0x136d21['transfereelinkedid']&&queues[_0x136d21[_0x5078('0x50')]]){queues[_0x136d21[_0x5078('0x50')]][_0x5078('0x51')]=0x1;queues[_0x136d21[_0x5078('0x41')]]=_[_0x5078('0x52')](queues[_0x136d21[_0x5078('0x50')]]);queues[_0x136d21[_0x5078('0x41')]][_0x5078('0xe')]=_0x136d21[_0x5078('0x53')];queues[_0x136d21['transfereeuniqueid']]['queuecallerenterreason']=0x2;queues[_0x136d21['transfereeuniqueid']][_0x5078('0x9')]=queues[_0x136d21[_0x5078('0x4b')]][_0x5078('0x9')];queues[_0x136d21['transfereeuniqueid']][_0x5078('0x54')]=queues[_0x136d21['secondtransfererlinkedid']]['calleridname'];queues[_0x136d21[_0x5078('0x41')]][_0x5078('0x55')]=utils[_0x5078('0x15')]();queues[_0x136d21['transfereeuniqueid']][_0x5078('0x18')]=utils[_0x5078('0x15')]();queues[_0x136d21[_0x5078('0x41')]][_0x5078('0x31')]=0x0;queues[_0x136d21[_0x5078('0x41')]][_0x5078('0x56')]=0x0;utils[_0x5078('0x2')](util[_0x5078('0x3')](_0x5078('0x57'),_0x136d21[_0x5078('0x49')],queues[_0x136d21['transfereeuniqueid']]['name'],queues[_0x136d21[_0x5078('0x41')]][_0x5078('0x9')],queues[_0x136d21['transferee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