Built motion from commit e0fa946e.|2.6.5
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0xf910=['secondtransfererexten','transfertargetlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]','musiconholdstart','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstartAt','musiconholdstop','[%s][queues][musiconholdstop]','diffTime','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','lodash','util','./utils','info','format','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','channel','queue','lastAssignedTo','calleridnum','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','[%s][queues][queuecallerjoin]','uniqueid','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','now','error','hangup','isNil','queuecallerleaveAt','queuecallerabandon','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','name','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','[%s][queues][hangup]','varset','variable','queuestatus','value','toUpperCase','CONTINUE','queuecallerexitAt','queueposition','queuecallerabandonAt','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][varset]','[%s][queues][queuecallerabandon]','ABANDONED','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','agentcomplete','reason','transfer','[%s][queues][agentcomplete]','blindtransfer','[%s][queues][blindtransfer]','transfereeuniqueid','transfertype','transferexten','BLINDTRANSFER','extension','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererlinkedid','ATTENDED','origtransfererexten','transferuniqueid','ATTENDEDTRANSFER','transfereelinkedid','queuecallerenterreason','transfertargetuniqueid','calleridname','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER'];(function(_0x25c7f6,_0x17a3d4){var _0x5345b6=function(_0x13310b){while(--_0x13310b){_0x25c7f6['push'](_0x25c7f6['shift']());}};_0x5345b6(++_0x17a3d4);}(_0xf910,0x75));var _0x0f91=function(_0x241639,_0x3d3cf4){_0x241639=_0x241639-0x0;var _0x41dcc1=_0xf910[_0x241639];return _0x41dcc1;};'use strict';var _=require(_0x0f91('0x0'));var util=require(_0x0f91('0x1'));var utils=require(_0x0f91('0x2'));var queues={};function writeDB(_0x458edc){utils[_0x0f91('0x3')](util[_0x0f91('0x4')](_0x0f91('0x5'),_0x458edc['uniqueid'],_0x458edc[_0x0f91('0x6')],_0x458edc[_0x0f91('0x7')],_0x458edc[_0x0f91('0x8')],_0x458edc[_0x0f91('0x9')],_0x458edc[_0x0f91('0xa')],_0x458edc[_0x0f91('0xb')]));if(_0x458edc[_0x0f91('0x7')]){utils[_0x0f91('0xc')](_0x458edc[_0x0f91('0x7')])[_0x0f91('0xd')](function(_0x44d25b){if(_0x44d25b){_0x458edc['type']=_0x44d25b[_0x0f91('0xe')];}utils[_0x0f91('0xf')](_0x0f91('0x10'),_0x458edc);});}else{utils[_0x0f91('0xf')](_0x0f91('0x10'),_0x458edc);}if(_0x458edc[_0x0f91('0x11')]){delete queues[_0x458edc[_0x0f91('0x11')]];}else{delete queues[_0x458edc['uniqueid']];}}exports[_0x0f91('0x12')]=function(_0x1f80de){try{utils[_0x0f91('0x13')](util['format'](_0x0f91('0x14'),_0x1f80de[_0x0f91('0x15')]),_0x1f80de);utils['info'](util[_0x0f91('0x4')](_0x0f91('0x16'),_0x1f80de[_0x0f91('0x15')],_0x1f80de[_0x0f91('0x7')],_0x1f80de[_0x0f91('0x17')]));queues[_0x1f80de['uniqueid']]=_['assign'](_0x1f80de,{'originalposition':_0x1f80de['position'],'queuecallerjoinAt':utils[_0x0f91('0x18')](),'mohtime':0x0});}catch(_0x4a9224){utils[_0x0f91('0x19')](util['format'](_0x0f91('0x14'),_0x1f80de['uniqueid']),_0x4a9224);}};exports[_0x0f91('0x1a')]=function(_0x2db162){try{if(!_[_0x0f91('0x1b')](queues[_0x2db162['uniqueid']])){utils[_0x0f91('0x13')](util['format']('[%s][queues][hangup]',_0x2db162['uniqueid']),_0x2db162);if(queues[_0x2db162[_0x0f91('0x15')]][_0x0f91('0x1c')]){if(!queues[_0x2db162['uniqueid']][_0x0f91('0x1d')]&&!queues[_0x2db162[_0x0f91('0x15')]][_0x0f91('0x1e')]){queues[_0x2db162[_0x0f91('0x15')]][_0x0f91('0x1f')]=!![];queues[_0x2db162[_0x0f91('0x15')]][_0x0f91('0x20')]=utils['now']();queues[_0x2db162['uniqueid']][_0x0f91('0xb')]=_0x0f91('0x21');}utils[_0x0f91('0x3')](util[_0x0f91('0x4')]('[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s',_0x2db162[_0x0f91('0x15')],queues[_0x2db162['uniqueid']][_0x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queues[_0x1f5d90[_0x0f91('0x47')]][_0x0f91('0x58')]));}else{utils[_0x0f91('0x3')](util[_0x0f91('0x4')](_0x0f91('0x5a'),_0x1f5d90[_0x0f91('0x4d')],queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x22')],_0x1f5d90[_0x0f91('0x50')]));queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x11')]=_0x1f5d90[_0x0f91('0x50')];}}}else if(_0x1f5d90[_0x0f91('0x5b')]==_0x1f5d90[_0x0f91('0x50')]){if(!_[_0x0f91('0x1b')](queues[_0x1f5d90[_0x0f91('0x4e')]])){utils[_0x0f91('0x3')](util[_0x0f91('0x4')](_0x0f91('0x5c'),_0x1f5d90[_0x0f91('0x4d')],queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x22')],_0x1f5d90[_0x0f91('0x5b')],_0x1f5d90[_0x0f91('0x5d')]));queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x43')]=!![];queues[_0x1f5d90[_0x0f91('0x4e')]]['transfertype']=_0x0f91('0x51');queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x49')]=_0x1f5d90[_0x0f91('0x5d')];queues[_0x1f5d90[_0x0f91('0x4e')]]['transferuniqueid']=_0x1f5d90['secondtransfereruniqueid'];queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0xb')]=_0x0f91('0x54');}if(!_['isNil'](queues[_0x1f5d90['secondtransfererlinkedid']])){if(_0x1f5d90['transfertargetlinkedid']&&queues[_0x1f5d90[_0x0f91('0x5e')]]){queues[_0x1f5d90[_0x0f91('0x5e')]][_0x0f91('0x56')]=0x1;queues[_0x1f5d90['transfertargetuniqueid']]=_['clone'](queues[_0x1f5d90[_0x0f91('0x5e')]]);queues[_0x1f5d90[_0x0f91('0x57')]]['transfereduniqueid']=_0x1f5d90['transfertargetuniqueid'];queues[_0x1f5d90['transfertargetuniqueid']][_0x0f91('0x56')]=0x2;queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x9')]=queues[_0x1f5d90['origtransfererlinkedid']][_0x0f91('0x9')];queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x58')]=queues[_0x1f5d90[_0x0f91('0x4e')]][_0x0f91('0x58')];queues[_0x1f5d90['transfertargetuniqueid']]['queuecallerjoinAt']=utils['now']();queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x1c')]=utils['now']();queues[_0x1f5d90[_0x0f91('0x57')]]['holdtime']=0x0;queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x59')]=0x0;utils[_0x0f91('0x3')](util[_0x0f91('0x4')](_0x0f91('0x5f'),_0x1f5d90[_0x0f91('0x4d')],queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x22')],queues[_0x1f5d90[_0x0f91('0x57')]]['transfereduniqueid'],queues[_0x1f5d90[_0x0f91('0x57')]][_0x0f91('0x9')],queues[_0x1f5d90['transfertargetuniqueid']][_0x0f91('0x58')]));}else{utils['info'](util['format']('[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s',_0x1f5d90[_0x0f91('0x4d')],queues[_0x1f5d90['secondtransfererlinkedid']]['name'],_0x1f5d90[_0x0f91('0x4e')]));queues[_0x1f5d90['secondtransfererlinkedid']][_0x0f91('0x11')]=_0x1f5d90['origtransfererlinkedid'];}}}}catch(_0x543797){utils[_0x0f91('0x19')](util['format'](_0x0f91('0x60'),_0x1f5d90[_0x0f91('0x4d')]),_0x543797);}};exports[_0x0f91('0x61')]=function(_0x5aa12b){try{if(!_[_0x0f91('0x1b')](queues[_0x5aa12b[_0x0f91('0x15')]])){utils['debug'](util[_0x0f91('0x4')](_0x0f91('0x62'),_0x5aa12b['uniqueid']),_0x5aa12b);queues[_0x5aa12b[_0x0f91('0x15')]]['musiconholdstartAt']=utils[_0x0f91('0x18')]();utils[_0x0f91('0x3')](util[_0x0f91('0x4')](_0x0f91('0x63'),_0x5aa12b[_0x0f91('0x15')],queues[_0x5aa12b[_0x0f91('0x15')]][_0x0f91('0x22')],queues[_0x5aa12b[_0x0f91('0x15')]][_0x0f91('0x64')]));}}catch(_0xa38aa6){utils[_0x0f91('0x19')](util[_0x0f91('0x4')](_0x0f91('0x62'),_0x5aa12b[_0x0f91('0x15')]),_0xa38aa6);}};exports[_0x0f91('0x65')]=function(_0x11ab91){try{if(!_[_0x0f91('0x1b')](queues[_0x11ab91[_0x0f91('0x15')]])){if(!_[_0x0f91('0x1b')](queues[_0x11ab91[_0x0f91('0x15')]][_0x0f91('0x64')])){utils[_0x0f91('0x13')](util['format'](_0x0f91('0x66'),_0x11ab91['uniqueid']),_0x11ab91);queues[_0x11ab91['uniqueid']][_0x0f91('0x59')]+=utils[_0x0f91('0x67')](utils[_0x0f91('0x18')](),queues[_0x11ab91[_0x0f91('0x15')]][_0x0f91('0x64')]);utils['info'](util[_0x0f91('0x4')](_0x0f91('0x68'),_0x11ab91[_0x0f91('0x15')],queues[_0x11ab91[_0x0f91('0x15')]][_0x0f91('0x22')],queues[_0x11ab91[_0x0f91('0x15')]][_0x0f91('0x59')]));delete queues[_0x11ab91['uniqueid']]['musiconholdstartAt'];}}}catch(_0x46b9ea){utils['error'](util[_0x0f91('0x4')](_0x0f91('0x66'),_0x11ab91[_0x0f91('0x15')]),_0x46b9ea);}};