ed94eb4f27a76950bcd61c168e9d7ece50f57098
[motion2.git] / server / services / xdr / queues.controller.js
1 // *************************************************************************
2 // *                                                                       *
3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
5 // *                                                                       *
6 // *************************************************************************
7 // *                                                                       *
8 // * Email: info@xcally.com                                                *
9 // * Website: https://www.xcally.com                                       *
10 // *                                                                       *
11 // *************************************************************************
12 // *                                                                       *
13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
14 // * copyright treaties, as well as other intellectual property laws and   *
15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
16 // *                                                                       *
17 // *************************************************************************
18 var _0x2820=['ATTENDEDTRANSFER','transfereelinkedid','transfertargetuniqueid','calleridnum','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','transfertargetlinkedid','clone','calleridname','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','musiconholdstart','[%s][queues][musiconholdstart]','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstop','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','util','./utils','info','[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s','uniqueid','channel','queue','lastAssignedTo','accountcode','queuecallerexitreason','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','format','[%s][queues][queuecallerjoin]','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','position','error','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallercompleteAt','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','name','queuecallerenterreason','varset','[%s][queues][varset]','queuestatus','value','toUpperCase','CONTINUE','queuecallerabandon','queuecallerabandonAt','now','[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s','variable','queuecallerexitAt','EXITWITHKEY','[%s][queues][queuecallerabandon]','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','queuecallerleave','[%s][queues][queuecallerleave]','[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s','connectedlinenum','connectedlinename','holdtime','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','assigned','destaccountcode','[%s][queues][agentconnect]','agentcomplete','reason','transfer','TRANSFER','COMPLETEDBY','[%s][queues][agentcomplete]\x20name:%s\x20agent:%s\x20queuecallerexitreason:%s','[%s][queues][agentcomplete]','transfereeuniqueid','[%s][queues][blindtransfer]','transfertype','BLIND','extension','BLINDTRANSFER','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','[%s][queues][attendedtransfer]','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','origtransfererexten','ATTENDED','transferexten','transferuniqueid'];(function(_0x3dd15e,_0x1f0015){var _0x231fd0=function(_0x4f680a){while(--_0x4f680a){_0x3dd15e['push'](_0x3dd15e['shift']());}};_0x231fd0(++_0x1f0015);}(_0x2820,0x15c));var _0x0282=function(_0x12d813,_0x43f9ca){_0x12d813=_0x12d813-0x0;var _0x246da5=_0x2820[_0x12d813];return _0x246da5;};'use strict';var _=require(_0x0282('0x0'));var util=require(_0x0282('0x1'));var utils=require(_0x0282('0x2'));var queues={};function writeDB(_0x8fb441){utils[_0x0282('0x3')](util['format'](_0x0282('0x4'),_0x8fb441[_0x0282('0x5')],_0x8fb441[_0x0282('0x6')],_0x8fb441[_0x0282('0x7')],_0x8fb441[_0x0282('0x8')],_0x8fb441['calleridnum'],_0x8fb441[_0x0282('0x9')],_0x8fb441[_0x0282('0xa')]));if(_0x8fb441[_0x0282('0x7')]){utils[_0x0282('0xb')](_0x8fb441[_0x0282('0x7')])[_0x0282('0xc')](function(_0x53a969){if(_0x53a969){_0x8fb441[_0x0282('0xd')]=_0x53a969[_0x0282('0xd')];}utils[_0x0282('0xe')](_0x0282('0xf'),_0x8fb441);});}else{utils[_0x0282('0xe')]('CreateVoiceQueueReport',_0x8fb441);}if(_0x8fb441[_0x0282('0x10')]){delete queues[_0x8fb441[_0x0282('0x10')]];}else{delete queues[_0x8fb441[_0x0282('0x5')]];}}exports[_0x0282('0x11')]=function(_0x47b9c1){try{utils[_0x0282('0x12')](util[_0x0282('0x13')](_0x0282('0x14'),_0x47b9c1['uniqueid']),_0x47b9c1);utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x15'),_0x47b9c1[_0x0282('0x5')],_0x47b9c1[_0x0282('0x7')],_0x47b9c1[_0x0282('0x16')]));queues[_0x47b9c1[_0x0282('0x5')]]=_['assign'](_0x47b9c1,{'originalposition':_0x47b9c1[_0x0282('0x16')],'queuecallerjoinAt':utils['now'](),'mohtime':0x0});}catch(_0xced369){utils[_0x0282('0x17')](util[_0x0282('0x13')]('[%s][queues][queuecallerjoin]',_0x47b9c1[_0x0282('0x5')]),_0xced369);}};exports[_0x0282('0x18')]=function(_0x51b7b8){try{if(!_[_0x0282('0x19')](queues[_0x51b7b8[_0x0282('0x5')]])){utils[_0x0282('0x12')](util[_0x0282('0x13')](_0x0282('0x1a'),_0x51b7b8[_0x0282('0x5')]),_0x51b7b8);if(queues[_0x51b7b8[_0x0282('0x5')]][_0x0282('0x1b')]){if(!queues[_0x51b7b8[_0x0282('0x5')]]['queuecallerabandon']&&!queues[_0x51b7b8['uniqueid']][_0x0282('0x1c')]){queues[_0x51b7b8[_0x0282('0x5')]][_0x0282('0x1d')]=!![];queues[_0x51b7b8['uniqueid']][_0x0282('0x1e')]=utils['now']();queues[_0x51b7b8[_0x0282('0x5')]][_0x0282('0xa')]=_0x0282('0x1f');}utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x20'),_0x51b7b8[_0x0282('0x5')],queues[_0x51b7b8[_0x0282('0x5')]]['name'],queues[_0x51b7b8[_0x0282('0x5')]][_0x0282('0xa')]));writeDB(queues[_0x51b7b8['uniqueid']]);}else if(queues[_0x51b7b8[_0x0282('0x5')]]['transfereduniqueid']){utils['info'](util[_0x0282('0x13')]('[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s',_0x51b7b8[_0x0282('0x5')],queues[_0x51b7b8[_0x0282('0x5')]][_0x0282('0x21')],queues[_0x51b7b8['uniqueid']][_0x0282('0x10')]));queues[queues[_0x51b7b8['uniqueid']][_0x0282('0x10')]]=queues[_0x51b7b8['uniqueid']];queues[queues[_0x51b7b8['uniqueid']][_0x0282('0x10')]][_0x0282('0x22')]=0x2;delete queues[_0x51b7b8[_0x0282('0x5')]];}}}catch(_0x338ef0){utils[_0x0282('0x17')](util[_0x0282('0x13')](_0x0282('0x1a'),_0x51b7b8[_0x0282('0x5')]),_0x338ef0);}};exports[_0x0282('0x23')]=function(_0x9b2f48){try{utils[_0x0282('0x12')](util[_0x0282('0x13')](_0x0282('0x24'),_0x9b2f48[_0x0282('0x5')]),_0x9b2f48);if(!_['isNil'](_0x9b2f48['variable'][_0x0282('0x25')])&&_0x9b2f48[_0x0282('0x26')][_0x0282('0x27')]()!==_0x0282('0x28')){if(!_[_0x0282('0x19')](queues[_0x9b2f48[_0x0282('0x5')]])){queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x29')]=![];queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x2a')]=null;queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x1c')]=!![];queues[_0x9b2f48[_0x0282('0x5')]]['queuecallerexitAt']=utils[_0x0282('0x2b')]();queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0xa')]=_0x9b2f48[_0x0282('0x26')][_0x0282('0x27')]();utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x2c'),_0x9b2f48[_0x0282('0x5')],queues[_0x9b2f48[_0x0282('0x5')]]['name'],_0x9b2f48['value'],queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0xa')]));writeDB(queues[_0x9b2f48['uniqueid']]);}}else if(!_[_0x0282('0x19')](_0x9b2f48[_0x0282('0x2d')]['queueposition'])){if(!_['isNil'](queues[_0x9b2f48[_0x0282('0x5')]])&&!queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x29')]){queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x29')]=![];queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x2a')]=null;queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x1c')]=!![];queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x2e')]=utils[_0x0282('0x2b')]();queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0xa')]=_0x0282('0x2f');utils[_0x0282('0x3')](util[_0x0282('0x13')]('[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s',_0x9b2f48[_0x0282('0x5')],queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0x21')],_0x9b2f48[_0x0282('0x26')],queues[_0x9b2f48[_0x0282('0x5')]][_0x0282('0xa')]));}}}catch(_0x213b44){utils['error'](util[_0x0282('0x13')]('[%s][queues][varset]',_0x9b2f48['uniqueid']),_0x213b44);}};exports['queuecallerabandon']=function(_0x5b12cc){try{if(!_[_0x0282('0x19')](queues[_0x5b12cc[_0x0282('0x5')]])){utils[_0x0282('0x12')](util['format'](_0x0282('0x30'),_0x5b12cc[_0x0282('0x5')]),_0x5b12cc);queues[_0x5b12cc[_0x0282('0x5')]][_0x0282('0x1c')]=![];queues[_0x5b12cc[_0x0282('0x5')]][_0x0282('0x2e')]=null;queues[_0x5b12cc[_0x0282('0x5')]]['queuecallerabandon']=!![];queues[_0x5b12cc[_0x0282('0x5')]][_0x0282('0x2a')]=utils['now']();queues[_0x5b12cc[_0x0282('0x5')]]['queuecallerexitreason']='ABANDONED';utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x31'),_0x5b12cc[_0x0282('0x5')],queues[_0x5b12cc[_0x0282('0x5')]]['name'],queues[_0x5b12cc[_0x0282('0x5')]]['queuecallerexitreason']));}}catch(_0x53652c){utils[_0x0282('0x17')](util['format'](_0x0282('0x30'),_0x5b12cc[_0x0282('0x5')]),_0x53652c);}};exports[_0x0282('0x32')]=function(_0xadfc7f){try{if(!_[_0x0282('0x19')](queues[_0xadfc7f['uniqueid']])){utils[_0x0282('0x12')](util['format'](_0x0282('0x33'),_0xadfc7f[_0x0282('0x5')]),_0xadfc7f);utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x34'),_0xadfc7f[_0x0282('0x5')],queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x21')],_0xadfc7f[_0x0282('0x35')],_0xadfc7f[_0x0282('0x36')]));queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x32')]=!![];queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x1b')]=utils['now']();queues[_0xadfc7f['uniqueid']][_0x0282('0x37')]=utils[_0x0282('0x38')](queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x1b')],queues[_0xadfc7f['uniqueid']][_0x0282('0x39')]);queues[_0xadfc7f['uniqueid']][_0x0282('0x16')]=_0xadfc7f[_0x0282('0x16')];queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x3a')]=_0xadfc7f[_0x0282('0x3a')];queues[_0xadfc7f[_0x0282('0x5')]][_0x0282('0x35')]=_0xadfc7f[_0x0282('0x35')];queues[_0xadfc7f[_0x0282('0x5')]]['connectedlinename']=_0xadfc7f['connectedlinename'];}}catch(_0x713758){utils[_0x0282('0x17')](util[_0x0282('0x13')](_0x0282('0x33'),_0xadfc7f[_0x0282('0x5')]),_0x713758);}};exports[_0x0282('0x3b')]=function(_0x52a764){try{if(!_[_0x0282('0x19')](queues[_0x52a764[_0x0282('0x5')]])){utils[_0x0282('0x12')](util[_0x0282('0x13')]('[%s][queues][agentconnect]',_0x52a764[_0x0282('0x5')]),_0x52a764);utils[_0x0282('0x3')](util['format'](_0x0282('0x3c'),_0x52a764[_0x0282('0x5')],queues[_0x52a764[_0x0282('0x5')]]['name'],_0x52a764[_0x0282('0x3d')],_0x52a764['destaccountcode']));queues[_0x52a764['uniqueid']][_0x0282('0x29')]=![];queues[_0x52a764[_0x0282('0x5')]][_0x0282('0x29')]=![];queues[_0x52a764[_0x0282('0x5')]][_0x0282('0x2a')]=null;queues[_0x52a764[_0x0282('0x5')]][_0x0282('0x1c')]=![];queues[_0x52a764[_0x0282('0x5')]][_0x0282('0xa')]=null;queues[_0x52a764['uniqueid']][_0x0282('0x2e')]=null;queues[_0x52a764['uniqueid']][_0x0282('0x3e')]=!![];queues[_0x52a764[_0x0282('0x5')]][_0x0282('0x9')]=_0x52a764[_0x0282('0x3f')];queues[_0x52a764[_0x0282('0x5')]][_0x0282('0x8')]=_0x52a764[_0x0282('0x3d')];}}catch(_0x4ea558){utils[_0x0282('0x17')](util[_0x0282('0x13')](_0x0282('0x40'),_0x52a764[_0x0282('0x5')]),_0x4ea558);}};exports[_0x0282('0x41')]=function(_0xd8d677){try{if(!_[_0x0282('0x19')](queues[_0xd8d677['uniqueid']])){if(queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x1b')]){utils['debug'](util[_0x0282('0x13')]('[%s][queues][agentcomplete]',_0xd8d677[_0x0282('0x5')]),_0xd8d677);queues[_0xd8d677[_0x0282('0x5')]]['queuecallerabandon']=![];queues[_0xd8d677[_0x0282('0x5')]]['queuecallerabandon']=![];queues[_0xd8d677['uniqueid']][_0x0282('0x2a')]=null;queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x1c')]=![];queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x2e')]=null;queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x3e')]=!![];queues[_0xd8d677[_0x0282('0x5')]]['lastAssignedTo']=_0xd8d677[_0x0282('0x3d')];queues[_0xd8d677['uniqueid']][_0x0282('0x1d')]=!![];queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x1e')]=utils[_0x0282('0x2b')]();if(_0xd8d677[_0x0282('0x42')]==_0x0282('0x43')){if(!queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0x43')]){queues[_0xd8d677[_0x0282('0x5')]]['queuecallerexitreason']=_0x0282('0x44');}}else{queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0xa')]=_0x0282('0x45')+_0xd8d677[_0x0282('0x42')][_0x0282('0x27')]();}utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x46'),_0xd8d677['uniqueid'],queues[_0xd8d677[_0x0282('0x5')]]['name'],_0xd8d677[_0x0282('0x3d')],queues[_0xd8d677[_0x0282('0x5')]][_0x0282('0xa')]));writeDB(queues[_0xd8d677[_0x0282('0x5')]]);}}}catch(_0x59421d){utils['error'](util['format'](_0x0282('0x47'),_0xd8d677[_0x0282('0x5')]),_0x59421d);}};exports['blindtransfer']=function(_0x5d2d5c){try{if(!_[_0x0282('0x19')](queues[_0x5d2d5c[_0x0282('0x48')]])){utils[_0x0282('0x12')](util[_0x0282('0x13')](_0x0282('0x49'),_0x5d2d5c[_0x0282('0x5')]),_0x5d2d5c);queues[_0x5d2d5c['transfereeuniqueid']][_0x0282('0x43')]=!![];queues[_0x5d2d5c[_0x0282('0x48')]][_0x0282('0x4a')]=_0x0282('0x4b');queues[_0x5d2d5c[_0x0282('0x48')]]['transferexten']=_0x5d2d5c[_0x0282('0x4c')];queues[_0x5d2d5c['transfereeuniqueid']]['transferuniqueid']=_0x5d2d5c[_0x0282('0x48')];queues[_0x5d2d5c[_0x0282('0x48')]]['queuecallerexitreason']=_0x0282('0x4d');utils[_0x0282('0x3')](util[_0x0282('0x13')](_0x0282('0x4e'),_0x5d2d5c['uniqueid'],queues[_0x5d2d5c[_0x0282('0x48')]][_0x0282('0x21')],_0x5d2d5c['transfereeuniqueid'],_0x5d2d5c['extension']));}}catch(_0x428bb1){utils['error'](util[_0x0282('0x13')](_0x0282('0x49'),_0x5d2d5c[_0x0282('0x5')]),_0x428bb1);}};exports[_0x0282('0x4f')]=function(_0x1b8a13){try{utils[_0x0282('0x12')](util[_0x0282('0x13')](_0x0282('0x50'),_0x1b8a13['origtransfereruniqueid']),_0x1b8a13);if(_0x1b8a13[_0x0282('0x51')]==_0x1b8a13[_0x0282('0x52')]){if(!_['isNil'](queues[_0x1b8a13[_0x0282('0x53')]])){utils[_0x0282('0x3')](util[_0x0282('0x13')]('[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER',_0x1b8a13[_0x0282('0x51')],queues[_0x1b8a13[_0x0282('0x53')]][_0x0282('0x21')],_0x1b8a13[_0x0282('0x54')]));queues[_0x1b8a13[_0x0282('0x53')]]['transfer']=!![];queues[_0x1b8a13[_0x0282('0x53')]][_0x0282('0x4a')]=_0x0282('0x55');queues[_0x1b8a13['secondtransfererlinkedid']][_0x0282('0x56')]=_0x1b8a13[_0x0282('0x54')];queues[_0x1b8a13[_0x0282('0x53')]][_0x0282('0x57')]=_0x1b8a13['origtransfereruniqueid'];queues[_0x1b8a13[_0x0282('0x53')]][_0x0282('0xa')]=_0x0282('0x58');}if(!_[_0x0282('0x19')](queues[_0x1b8a13['origtransfererlinkedid']])){if(_0x1b8a13[_0x0282('0x59')]&&queues[_0x1b8a13[_0x0282('0x59')]]){queues[_0x1b8a13[_0x0282('0x59')]][_0x0282('0x22')]=0x1;queues[_0x1b8a13[_0x0282('0x48')]]=_['clone'](queues[_0x1b8a13[_0x0282('0x59')]]);queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x10')]=_0x1b8a13[_0x0282('0x5a')];queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x22')]=0x2;queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x5b')]=queues[_0x1b8a13[_0x0282('0x53')]][_0x0282('0x5b')];queues[_0x1b8a13[_0x0282('0x48')]]['calleridname']=queues[_0x1b8a13[_0x0282('0x53')]]['calleridname'];queues[_0x1b8a13['transfereeuniqueid']][_0x0282('0x39')]=utils['now']();queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x1b')]=utils[_0x0282('0x2b')]();queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x37')]=0x0;queues[_0x1b8a13[_0x0282('0x48')]][_0x0282('0x5c')]=0x0;utils['info'](util[_0x0282('0x13')](_0x0282('0x5d'),_0x1b8a13[_0x0282('0x51')],queues[_0x1b8a13[_0x0282('0x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