server/services/xdr/queues.controller.js

   1 // *************************************************************************
   2 // *                                                                       *
   3 // * xCALLY Motion -  The Omnichannel Contact Center                       *
   4 // * Copyright (c) Xenialab s.r.l. All Rights Reserved                     *
   5 // *                                                                       *
   6 // *************************************************************************
   7 // *                                                                       *
   8 // * Email: info@xcally.com                                                *
   9 // * Website: https://www.xcally.com                                       *
  10 // *                                                                       *
  11 // *************************************************************************
  12 // *                                                                       *
  13 // * The SOFTWARE PRODUCT is protected by copyright laws and international *
  14 // * copyright treaties, as well as other intellectual property laws and   *
  15 // * treaties. The SOFTWARE PRODUCT is licensed, not sold.                         *
  16 // *                                                                       *
  17 // *************************************************************************
  18 var _0x1ab1=['lastAssignedTo','calleridnum','accountcode','getVoiceQueueByName','then','type','request','CreateVoiceQueueReport','transfereduniqueid','queuecallerjoin','debug','format','info','[%s][queues][queuecallerjoin]\x20name:%s\x20position:%s','assign','position','now','error','[%s][queues][queuecallerjoin]','hangup','isNil','[%s][queues][hangup]','queuecallerleaveAt','queuecallerexit','queuecallercomplete','queuecallerexitreason','COMPLETEDBYAGENT','[%s][queues][hangup]\x20name:%s\x20queuecallerexitreason:%s','[%s][queues][hangup]\x20name:%s\x20transfereduniqueid:%s','name','queuecallerenterreason','varset','variable','queuestatus','value','toUpperCase','queuecallerabandon','queuecallerabandonAt','queuecallerexitAt','queueposition','EXITWITHKEY','[%s][queues][varset]\x20name:%s\x20variable:queueposition\x20value:%s\x20queuecallerexitreason:%s','[%s][queues][queuecallerabandon]','ABANDONED','[%s][queues][queuecallerabandon]\x20name:%s\x20queuecallerexitreason:%s','connectedlinenum','connectedlinename','queuecallerleave','diffTime','queuecallerjoinAt','count','agentconnect','[%s][queues][agentconnect]','[%s][queues][agentconnect]\x20name:%s\x20agent:%s\x20accountcode:%s','membername','destaccountcode','assigned','agentcomplete','[%s][queues][agentcomplete]','queuecallercompleteAt','reason','transfer','blindtransfer','[%s][queues][blindtransfer]','transfertype','BLIND','transfereeuniqueid','extension','transferuniqueid','[%s][queues][blindtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:BLINDTRANSFER','attendedtransfer','origtransfereruniqueid','origtransfererlinkedid','secondtransfererlinkedid','[%s][queues][attendedtransfer]\x20name:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','origtransfererexten','ATTENDED','transferexten','transfereelinkedid','transfertargetuniqueid','calleridname','holdtime','[%s][queues][attendedtransfer]\x20name:%s\x20calleridnum:%s\x20calleridname:%s','secondtransfereruniqueid','[%s][queues][attendedtransfer]\x20name:%s\x20transferuniqueid:%s\x20transferexten:%s\x20queuecallerexitreason:ATTENDEDTRANSFER','secondtransfererexten','ATTENDEDTRANSFER','transfertargetlinkedid','clone','mohtime','[%s][queues][attendedtransfer]\x20name:%s\x20transfereduniqueid:%s\x20calleridnum:%s\x20calleridname:%s','[%s][queues][attendedtransfer]','musiconholdstart','[%s][queues][musiconholdstart]','[%s][queues][musiconholdstop]\x20name:%s\x20musiconholdstartAt:%s','musiconholdstartAt','[%s][queues][musiconholdstop]\x20name:%s\x20mohtime:%s','[%s][queues][musiconholdstop]','lodash','uniqueid','queue'];(function(_0x55677b,_0x3e5655){var _0x104b88=function(_0x78d34f){while(--_0x78d34f){_0x55677b['push'](_0x55677b['shift']());}};_0x104b88(++_0x3e5655);}(_0x1ab1,0x12c));var _0x11ab=function(_0xb14b59,_0x35a7f2){_0xb14b59=_0xb14b59-0x0;var _0x1cb181=_0x1ab1[_0xb14b59];return _0x1cb181;};'use strict';var _=require(_0x11ab('0x0'));var util=require('util');var utils=require('./utils');var queues={};function writeDB(_0x324256){utils['info'](util['format']('[%s][queues][writeDB]\x20channel:%s\x20queue:%s\x20lastAssignedTo:%s\x20calleridnum:%s\x20accountcode:%s\x20queuecallerexitreason:%s',_0x324256[_0x11ab('0x1')],_0x324256['channel'],_0x324256[_0x11ab('0x2')],_0x324256[_0x11ab('0x3')],_0x324256[_0x11ab('0x4')],_0x324256[_0x11ab('0x5')],_0x324256['queuecallerexitreason']));if(_0x324256[_0x11ab('0x2')]){utils[_0x11ab('0x6')](_0x324256[_0x11ab('0x2')])[_0x11ab('0x7')](function(_0x4b89b9){if(_0x4b89b9){_0x324256[_0x11ab('0x8')]=_0x4b89b9['type'];}utils[_0x11ab('0x9')]('CreateVoiceQueueReport',_0x324256);});}else{utils[_0x11ab('0x9')](_0x11ab('0xa'),_0x324256);}if(_0x324256[_0x11ab('0xb')]){delete queues[_0x324256[_0x11ab('0xb')]];}else{delete queues[_0x324256['uniqueid']];}}exports[_0x11ab('0xc')]=function(_0x225793){try{utils[_0x11ab('0xd')](util[_0x11ab('0xe')]('[%s][queues][queuecallerjoin]',_0x225793['uniqueid']),_0x225793);utils[_0x11ab('0xf')](util[_0x11ab('0xe')](_0x11ab('0x10'),_0x225793[_0x11ab('0x1')],_0x225793[_0x11ab('0x2')],_0x225793['position']));queues[_0x225793[_0x11ab('0x1')]]=_[_0x11ab('0x11')](_0x225793,{'originalposition':_0x225793[_0x11ab('0x12')],'queuecallerjoinAt':utils[_0x11ab('0x13')](),'mohtime':0x0});}catch(_0x4bbcf1){utils[_0x11ab('0x14')](util[_0x11ab('0xe')](_0x11ab('0x15'),_0x225793[_0x11ab('0x1')]),_0x4bbcf1);}};exports[_0x11ab('0x16')]=function(_0x3a500b){try{if(!_[_0x11ab('0x17')](queues[_0x3a500b['uniqueid']])){utils[_0x11ab('0xd')](util[_0x11ab('0xe')](_0x11ab('0x18'),_0x3a500b[_0x11ab('0x1')]),_0x3a500b);if(queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x19')]){if(!queues[_0x3a500b[_0x11ab('0x1')]]['queuecallerabandon']&&!queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x1a')]){queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x1b')]=!![];queues[_0x3a500b[_0x11ab('0x1')]]['queuecallercompleteAt']=utils['now']();queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x1c')]=_0x11ab('0x1d');}utils[_0x11ab('0xf')](util[_0x11ab('0xe')](_0x11ab('0x1e'),_0x3a500b[_0x11ab('0x1')],queues[_0x3a500b['uniqueid']]['name'],queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x1c')]));writeDB(queues[_0x3a500b[_0x11ab('0x1')]]);}else if(queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0xb')]){utils[_0x11ab('0xf')](util['format'](_0x11ab('0x1f'),_0x3a500b[_0x11ab('0x1')],queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0x20')],queues[_0x3a500b[_0x11ab('0x1')]]['transfereduniqueid']));queues[queues[_0x3a500b['uniqueid']][_0x11ab('0xb')]]=queues[_0x3a500b[_0x11ab('0x1')]];queues[queues[_0x3a500b[_0x11ab('0x1')]][_0x11ab('0xb')]][_0x11ab('0x21')]=0x2;delete queues[_0x3a500b[_0x11ab('0x1')]];}}}catch(_0x2c5cef){utils['error'](util[_0x11ab('0xe')](_0x11ab('0x18'),_0x3a500b[_0x11ab('0x1')]),_0x2c5cef);}};exports[_0x11ab('0x22')]=function(_0x25fe55){try{utils[_0x11ab('0xd')](util[_0x11ab('0xe')]('[%s][queues][varset]',_0x25fe55[_0x11ab('0x1')]),_0x25fe55);if(!_[_0x11ab('0x17')](_0x25fe55[_0x11ab('0x23')][_0x11ab('0x24')])&&_0x25fe55[_0x11ab('0x25')][_0x11ab('0x26')]()!=='CONTINUE'){if(!_[_0x11ab('0x17')](queues[_0x25fe55['uniqueid']])){queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x27')]=![];queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x28')]=null;queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x1a')]=!![];queues[_0x25fe55['uniqueid']][_0x11ab('0x29')]=utils[_0x11ab('0x13')]();queues[_0x25fe55['uniqueid']][_0x11ab('0x1c')]=_0x25fe55[_0x11ab('0x25')][_0x11ab('0x26')]();utils[_0x11ab('0xf')](util[_0x11ab('0xe')]('[%s][queues][varset]\x20name:%s\x20variable:queuestatus\x20value:%s\x20queuecallerexitreason:%s',_0x25fe55[_0x11ab('0x1')],queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x20')],_0x25fe55[_0x11ab('0x25')],queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x1c')]));writeDB(queues[_0x25fe55[_0x11ab('0x1')]]);}}else if(!_[_0x11ab('0x17')](_0x25fe55[_0x11ab('0x23')][_0x11ab('0x2a')])){if(!_['isNil'](queues[_0x25fe55[_0x11ab('0x1')]])&&!queues[_0x25fe55['uniqueid']][_0x11ab('0x27')]){queues[_0x25fe55[_0x11ab('0x1')]]['queuecallerabandon']=![];queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x28')]=null;queues[_0x25fe55['uniqueid']][_0x11ab('0x1a')]=!![];queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x29')]=utils[_0x11ab('0x13')]();queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x1c')]=_0x11ab('0x2b');utils[_0x11ab('0xf')](util[_0x11ab('0xe')](_0x11ab('0x2c'),_0x25fe55['uniqueid'],queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x20')],_0x25fe55[_0x11ab('0x25')],queues[_0x25fe55[_0x11ab('0x1')]][_0x11ab('0x1c')]));}}}catch(_0x4fac78){utils[_0x11ab('0x14')](util[_0x11ab('0xe')]('[%s][queues][varset]',_0x25fe55['uniqueid']),_0x4fac78);}};exports[_0x11ab('0x27')]=function(_0x73f38c){try{if(!_[_0x11ab('0x17')](queues[_0x73f38c['uniqueid']])){utils[_0x11ab('0xd')](util['format'](_0x11ab('0x2d'),_0x73f38c[_0x11ab('0x1')]),_0x73f38c);queues[_0x73f38c['uniqueid']][_0x11ab('0x1a')]=![];queues[_0x73f38c[_0x11ab('0x1')]]['queuecallerexitAt']=null;queues[_0x73f38c[_0x11ab('0x1')]][_0x11ab('0x27')]=!![];queues[_0x73f38c[_0x11ab('0x1')]][_0x11ab('0x28')]=utils[_0x11ab('0x13')]();queues[_0x73f38c[_0x11ab('0x1')]][_0x11ab('0x1c')]=_0x11ab('0x2e');utils[_0x11ab('0xf')](util['format'](_0x11ab('0x2f'),_0x73f38c['uniqueid'],queues[_0x73f38c[_0x11ab('0x1')]][_0x11ab('0x20')],queues[_0x73f38c[_0x11ab('0x1')]][_0x11ab('0x1c')]));}}catch(_0x48d45a){utils['error'](util['format'](_0x11ab('0x2d'),_0x73f38c['uniqueid']),_0x48d45a);}};exports['queuecallerleave']=function(_0x1ce730){try{if(!_[_0x11ab('0x17')](queues[_0x1ce730[_0x11ab('0x1')]])){utils[_0x11ab('0xd')](util['format']('[%s][queues][queuecallerleave]',_0x1ce730[_0x11ab('0x1')]),_0x1ce730);utils[_0x11ab('0xf')](util[_0x11ab('0xe')]('[%s][queues][queuecallerleave]\x20name:%s\x20connectedlinenum:%s\x20connectedlinename:%s',_0x1ce730['uniqueid'],queues[_0x1ce730[_0x11ab('0x1')]][_0x11ab('0x20')],_0x1ce730[_0x11ab('0x30')],_0x1ce730[_0x11ab('0x31')]));queues[_0x1ce730['uniqueid']][_0x11ab('0x32')]=!![];queues[_0x1ce730[_0x11ab('0x1')]][_0x11ab('0x19')]=utils['now']();queues[_0x1ce730['uniqueid']]['holdtime']=utils[_0x11ab('0x33')](queues[_0x1ce730['uniqueid']]['queuecallerleaveAt'],queues[_0x1ce730[_0x11ab('0x1')]][_0x11ab('0x34')]);queues[_0x1ce730[_0x11ab('0x1')]][_0x11ab('0x12')]=_0x1ce730[_0x11ab('0x12')];queues[_0x1ce730['uniqueid']][_0x11ab('0x35')]=_0x1ce730[_0x11ab('0x35')];queues[_0x1ce730[_0x11ab('0x1')]]['connectedlinenum']=_0x1ce730[_0x11ab('0x30')];queues[_0x1ce730[_0x11ab('0x1')]][_0x11ab('0x31')]=_0x1ce730[_0x11ab('0x31')];}}catch(_0x238de4){utils[_0x11ab('0x14')](util[_0x11ab('0xe')]('[%s][queues][queuecallerleave]',_0x1ce730['uniqueid']),_0x238de4);}};exports[_0x11ab('0x36')]=function(_0x4c9a7f){try{if(!_[_0x11ab('0x17')](queues[_0x4c9a7f[_0x11ab('0x1')]])){utils['debug'](util[_0x11ab('0xe')](_0x11ab('0x37'),_0x4c9a7f[_0x11ab('0x1')]),_0x4c9a7f);utils[_0x11ab('0xf')](util[_0x11ab('0xe')](_0x11ab('0x38'),_0x4c9a7f[_0x11ab('0x1')],queues[_0x4c9a7f[_0x11ab('0x1')]][_0x11ab('0x20')],_0x4c9a7f[_0x11ab('0x39')],_0x4c9a7f[_0x11ab('0x3a')]));queues[_0x4c9a7f[_0x11ab('0x1')]]['queueca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